Reviews Analysed
21
We Collect & Analyse Reviews
Tecobuy
Experiences & Reviews
Tecobuy was an online retailer known for listing consumer electronics, cameras and accessories via an e‑commerce site. It offered discounted branded devices and sold to private customers across borders. Information seekers typically look for ordering, shipping and warranty details when researching Tecobuy.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
13d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Delivery and after‑sales vary widely: many customers received items or refunds, but numerous reports cite delays and non‑deliveries.
Share
Mixed
22%
💰
Value for money
Many buyers report substantial savings and genuine items at low prices; a small number felt low price did not equate to long‑term value.
Share
Strong
13%
⚡
User experience
Tracking and website issues are common: unclear tracking updates and occasional site reliability problems caused anxiety for several buyers.
Share
Weak
9%
🔧
Product quality
Most reviewers received genuine, working products, though a notable minority reported dead‑on‑arrival or defective units requiring returns.
Share
Strong
17%
📞
Communication
Customer support experiences are mixed; while some praise responsive after‑sales, many describe slow or unhelpful replies and disputed refunds.
Share
Weak
17%
⭐
Overall experience
Customer accounts are polarised: many positive purchases and savings, but a substantial group report scams, non‑delivery or unresolved refunds.
Share
Mixed
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
NOTHING BUT A TOTAL SCAM
"This is a scam i bought a nintendo switch from there with and extremely low price but they di..."
Filsan Abdi
Trustpilot
Sep 30, 2025
Featured for: Non-delivery; bank refund needed
They are selling defective stock
"I bought an ASUS rog phone from this company only to realize the reason why their prices are so low is because they stock most likely defective batche..."
Dana Pascalni
Trustpilot
Sep 30, 2025
Featured for: Defective product and slow warranty
Product was “dead on arrival” but service was anything but.
"Seems to be lot of either very positive or negative reviews on tecobuy. For what it is worth I recently purchased a surface pro. Arrived within a coup..."
iphonebolton
Trustpilot
Sep 30, 2025
Featured for: Dead-on-arrival but prompt after-sales
All worked out in the end! Massive savings
"All worked out in the end. I was skeptical about the legitimacy of the Tecobuy website and low low prices but took the risk and it really paid off. I..."
Emmet O'Shaughnessy
Trustpilot
Sep 30, 2025
Featured for: Large savings despite tracking issues
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Josh
trustpilot.com
Sep 30, 2025
fantastic value for money
i bought airpods at a ridiculously low price and thought i was a bit nervous due to the lack of tracking information they came in perfect condi...
A
Alan B
trustpilot.com
Sep 30, 2025
Let me explain
Let me explain. You buy the items then it’s put on a shipping container from china to Germany which take 2 weeks and has no tracking details then it g...
F
Filsan Abdi
trustpilot.com
Sep 30, 2025
NOTHING BUT A TOTAL SCAM
This is a scam i bought a nintendo switch from there with and extremely low price but they di...
z
zaroon amir
trustpilot.com
Sep 30, 2025
Awful company never buy I returns items…
Awful company never buy I returns items and it's was signed delivery and customer servi...
M
Mr Ahmed
trustpilot.com
Sep 30, 2025
SCAM!
SCAM! I orderee an iPad from Tecobuy and it didn't arrive even aft...
K
K-S
trustpilot.com
Sep 30, 2025
DO NOT BUY! SCAM!
DO NOT BUY!! £300 games console never arrived despite saying delivered. They made me fill in lengthy forms repeatedly and still didn’t refund me. THEN...
A
Alys
trustpilot.com
Sep 30, 2025
Genuine but posted from China
Bought an Apple Pencil from tecobuy. It was dispatched quickly but took a while to arrive from China. The tracking information was confusing and the U...
B
Brian Couzin
trustpilot.com
Sep 30, 2025
Very pleased wproduct and the…
Very pleased with the product and the service...
M
Mina Girgis
trustpilot.com
Sep 30, 2025
Avoid, if you care for customer service and warranty
The items are original and authentic. However, Customer service is very poor. The website is not reliable. It often closes its website. I had bought a...
N
NIEL DRIVER
trustpilot.com
Sep 30, 2025
Tecobuy were NOT ALL BAD.
Having seen many negative posts about tecobuy I must.stick up for them Iv hsd 3 phones from them over the years all have arrived withi 10 days, the ha...
R
Reda Mithany
trustpilot.com
Sep 30, 2025
Awful company
Awful company Awful customer care service I called them to get my SIM back After pay...
B
Babatunde Okeowo
trustpilot.com
Sep 30, 2025
I bought iphone12 pro max 512gb dual…
I bought iphone12 pro max 512gb dual sim from this company, there was no issue at all, the deliv...
D
Dana Pascalni
trustpilot.com
Sep 30, 2025
They are selling defective stock
I bought an ASUS rog phone from this company only to realize the reason why their prices are so low is because they stock most likely defective batche...
S
Sophie Birmingham
trustpilot.com
Sep 30, 2025
Phoney Company
This company pretends to be a UK company but its not! In April i bought an iPad within two weeks i notified them via email since they had no UK contac...
M
Mrs Getting
trustpilot.com
Sep 30, 2025
A good experience for me
I ordered an iPad Air at a very good price. It arrived in about two weeks, well packaged...
i
iphonebolton
trustpilot.com
Sep 30, 2025
Product was “dead on arrival” but service was anything but.
Seems to be lot of either very positive or negative reviews on tecobuy. For what it is worth I recently purchased a surface pro. Arrived within a coup...
P
Peter Hill
trustpilot.com
Sep 30, 2025
A successful transaction, in the end.
I ordered a Canon compatible macro lens, at a very good price from a google sponsored link on 5/8/21 in the UK. I received a dispatch email, with UK t...
N
Neil Murphy
trustpilot.com
Sep 30, 2025
I have used Tecobuy for all my camera Equipment
I have used Tecobuy for all my camera lenses had to wait a couple of weeks for the delivery. bought a 90D canon camera saving of £300.00 Tamron 150-60...
E
Emmet O'Shaughnessy
trustpilot.com
Sep 30, 2025
All worked out in the end! Massive savings
All worked out in the end. I was skeptical about the legitimacy of the Tecobuy website and low low prices but took the risk and it really paid off. I...
s
stephen courtney
trustpilot.com
Sep 30, 2025
ALL A OK NO PROBLEMS
...
Conclusion
Reviews show a split picture: many customers received genuine electronics at notable discounts, often after waiting one to two weeks. At the same time a consistent set of complaints describes delayed or missing deliveries, slow refunds and poor customer support. Several buyers recommend using payment methods with buyer protection (for example PayPal or a credit card) and expecting longer international shipping. Consumers considering Tecobuy should weigh potential savings against possible after‑sales and delivery risks.