Reviews show a split picture: many customers received genuine electronics at notable discounts, often after waiting one to two weeks. At the same time a consistent set of complaints describes delayed or missing deliveries, slow refunds and poor customer support. Several buyers recommend using payment methods with buyer protection (for example PayPal or a credit card) and expecting longer international shipping. Consumers considering Tecobuy should weigh potential savings against possible after‑sales and delivery risks.
Examples from available reviews (May 2021 – Feb 2026).
Nintendo Switch never arrived and refund required bank intervention.
“I had to contact my bank until they actually gave me the money back”
Phone developed multiple faults and warranty repairs were slow and inadequate.
“Only after a few months the headphones jack stopped working”
Device arrived DOA but after-sales handled return and refund well.
“Arrived within a couple of weeks - did not work at all.”
Got a brand new Samsung S21 Ultra at a large saving despite slow dispatch.
“I got a brand new unopened and perfectly operating Samsung S21 Ultra 5G for £730!”
Delivery and after‑sales vary widely: many customers received items or refunds, but numerous reports cite delays and non‑deliveries.
Many buyers report substantial savings and genuine items at low prices; a small number felt low price did not equate to long‑term value.
Tracking and website issues are common: unclear tracking updates and occasional site reliability problems caused anxiety for several buyers.
Most reviewers received genuine, working products, though a notable minority reported dead‑on‑arrival or defective units requiring returns.
Customer support experiences are mixed; while some praise responsive after‑sales, many describe slow or unhelpful replies and disputed refunds.
Customer accounts are polarised: many positive purchases and savings, but a substantial group report scams, non‑delivery or unresolved refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Received cheap AirPods in perfect condition but no longer deliver to UK.
“i bought airpods at a ridiculously low price”
Items shipped from China with limited tracking but phones arrived successfully.
“I’ve bought 3 different iPhones from them and been perfectly fine.”
Nintendo Switch never arrived and refund required bank intervention.
“I had to contact my bank until they actually gave me the money back”
Returned items denied receipt and customer service was extremely poor.
“customer service is extremely poor”
iPad did not arrive and bank refund was required.
“SCAM! I orderee an iPad from Tecobuy and it didn't arrive even after 2 months.”
Console never arrived and company failed to refund or resolve delivery.
“£300 games console never arrived despite saying delivered.”
Genuine Apple Pencil arrived, cheaper than elsewhere despite confusing tracking.
“The pencil is a genuine Apple product and was cheaper than elsewhere so overall I’m happy.”
Very pleased with product and service and would recommend.
“Very pleased with the product and the service I got from TECOBUY”
Item authentic but customer service unresponsive and warranty handling unclear.
“Customer service is very poor.”
Received genuine Samsung phones quickly and at very low prices.
“Iv hsd 3 phones from them over the years all have arrived withi 10 days”
Company cancelled contract after paying £1000 and provided poor customer care.
“After paying 1000£ with a complete contract Then they cancelled”
Bought iPhone with no issues; delivery by DPD and very cheap.
“there was no issue at all, the delivery was done by dpd and the phone was so cheap its a shame that the company is not trading again”
Phone developed multiple faults and warranty repairs were slow and inadequate.
“Only after a few months the headphones jack stopped working”
Returned faulty iPad but company refused refund and blamed the customer.
“They apparently found no faults they refuse to refund my money”
iPad Air arrived well packaged within two weeks without issues.
“It arrived in about two weeks, well packaged.”
Device arrived DOA but after-sales handled return and refund well.
“Arrived within a couple of weeks - did not work at all.”
Lens dispatched from Hong Kong with delays but delivered genuine after twenty days.
“all goods were dispatched from Hong Kong (which explained why Hermes hadn't got it).”
Bought many camera items with large savings; delivery took a couple of weeks.
“superb company to deal with”
Got a brand new Samsung S21 Ultra at a large saving despite slow dispatch.
“I got a brand new unopened and perfectly operating Samsung S21 Ultra 5G for £730!”
All OK, no problems reported by the buyer.
“ALL A OK NO PROBLEMS”
Electric range not delivered after 30 days leading to bank dispute.
“waiting for more than 30 days”
Happy with product at a much lower price and hopes return soon.
“Good product at much lower price.”
Dyson vacuum failed and appears not to be genuine; company unresponsive.
“it is not a Dyson serial Nu.”
Finally I got what I have always desired. A Plus size denim v neck maxi dress and
long sleeve oversized button through dress - vintage denim shirt dress. After a long search a friend asked me to go through the Ultamodan site. It was so easy to check through their products and within minutes, I had identified these two amazing dresses. The prices were reasonable and I had no problem placing the order which was to be delivered within 5 days. Unfortunately, on the said date, i waited, the delivery guy never showed up. I contacted customer support and they told me that the order was stuck in the customs and that if I could wait for another 3 days, they would deliver it to me. And indeed three days later, they showed up at my doorstep.
Straighteners were counterfeit and disposed by Dyson, resulting in financial loss.
“they were counterfeit goods and had been disposed of.”
Five-week delay with poor communication and the buyer had to chase repeatedly.
“5 weeks to get my item and no communication”
Phone shown in stock was not available and refund followed delay.
“PAID GOR MY A52 AFTER MORE THAN TWO WEEKS....”
Phone listed as in stock but not shipped; PayPal claim retrieved funds.
“I raised a complaint with Paypal and got my money back.”
Parcel lost and only offered a £10 refund for an expensive purchase.
“they tell me the parcel is lost and I can have a £10 refund!!!!”
Phone took months to dispatch and offered refund was inadequate compensation.
“I have now been offered a £10 refund as compensation”
Return was disputed, company alleged damage and withheld refund causing months of hassle.
“They insisted the phone was damaged and refused a refund.”
Warranty claims require return to Hong Kong making warranty effectively worthless.
“ALL WARRANTY CLAIMS MUST BE RETURNED TO HONG KONG AT BUYER'S EXPENSE.”
Reviewer accuses the company of being fake and not delivering products.
“This is a fake company. Never deliver product.”
iPad never arrived, courier unaware and company did not respond; bank refunded.
“It never arrived, DHL said they were totally unaware of it”
Ordered phone eight weeks ago and later obtained a refund via credit card.
“I got a refund through my credit card.”
Received new phone quickly with very good quality and packaging.
“very good quality item excellent packing👍 quick delivery 👍”
Defective phone and company refused full refund, offering repair only and costly returns.
“they won't replace it, only try to repair it and if they can't will not give me a full refund.”
iPad failed within three months and repairs required paid return to Hong Kong.
“I have to send it pay to Hong Kong”
Item not shipped with wrong tracking numbers and found to be in Hong Kong.
“I find out item wasnt shipped yet and it is in Hong Kong...........”
Oculus Quest 2 arrived brand-new in ten days and reviewer was very happy.
“this company has sent me the product in 10 days, and it is totally brand-new”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tecobuy was an online retailer known for listing consumer electronics, cameras and accessories via an e‑commerce site. It offered discounted branded devices and sold to private customers across borders. Information seekers typically look for ordering, shipping and warranty details when researching Tecobuy.