Many reviewers mention quick dispatch and sharp pricing. A recurring group describes reliable, on-time delivery with well-protected parcels. Another large set reports after-sales issues that did not get resolved, including refunds not paid, difficult returns, and little or no response from support. Reviews show a clear split between smooth fulfilment and poor handling after the sale.
Examples from available reviews (Apr 2013 – Mar 2026).
Very quick delivery and great price; will use again.
“Very quick delivery, as the name says TechNextDay.”
Orders dispatched quickly at good prices; customer service can be slow.
“These guys do a great job dispatching orders at great price.”
Faulty laptop returned and £119 withheld, claiming it wasn't same condition.
“they withheld £119 as they say " it wasn't returned in the same condition”
Item not received and customer support was unresponsive.
“I DIDN'T RECEIVE THE ITEM AND CUSTOMER SUPPORT NOT RESPONSIVE!!!”
Several reviewers describe fast processing and prompt delivery. A sizeable group reports service breakdowns, including cancelled orders, refunds not paid, and an RMA process they found obstructive. These opposite experiences show up repeatedly across ratings.
Many reviews point to lower prices than other retailers and say the purchase felt like good value. A smaller but clear group says the low price did not make up for the stress of faulty items, return charges, or long waits for refunds. Value feedback splits between a clear cost advantage and poor value once problems start.
Many customers say orders arrived on time and worked as expected. Others report missing or incorrect deliveries, plus transactions that were cancelled or never completed. The journey splits between a smooth purchase and disrupted fulfilment.
Some reviewers report faulty or substandard items and mention refurbished goods that failed soon after purchase. Others say products were satisfactory, with specific praise for items that worked well on arrival. Product feedback is mixed, with repeated mentions of defects and return fees.
Many reviews describe poor responsiveness: emails not answered, live chat not working, and no reply by phone. A smaller number note that orders still arrived even when questions went unanswered. Communication problems repeatedly come up around out-of-stock situations and post-sale support.
Reviews are strongly polarized: many high ratings focus on fast dispatch and competitive pricing, while many low ratings focus on refunds being refused, difficult RMAs, and weak communication. Overall impressions depend largely on whether problems appeared after delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order arrived on time but emails were not replied.
“Only they didn’t reply on my email”
Seller refused to refund a returned item lost by courier.
“They also respond to messages with a single full stop.”
Order was cancelled within minutes of placing it.
“cancelled my order with in minutes of placing”
RMA process is difficult and the company denies support.
“they will make the process extremely difficult.”
Fast dispatch and secure packaging; purchase was problem-free.
“Fast dispatch from seller”
Returned motherboard under warranty and received no updates for over a month.
“3 emails asking for update I got nothing.”
Motherboard delivered on time and priced better than most retailers.
“Delivered on time, better prices than most retailers.”
Website went down and customer service was initially unresponsive about delivery.
“Sunday the website has been down ever since,”
Item not received and customer support was unresponsive.
“I DIDN'T RECEIVE THE ITEM AND CUSTOMER SUPPORT NOT RESPONSIVE!!!”
Service was great and fast; reviewer recommends the seller.
“Great and fast service, I recommend”
Paid twice due to a failed order and refund took 11 days.
“11 days to get my money back.”
Item arrived as scheduled and on time.
“Item arrived as scheduled.”
Delivered promptly and the chair was great.
“Delivered promptly and chair is great!”
My first order and the service was excellent.
“Excellent service”
Service was fast and efficient.
“Fast efficient Service”
Company cancelled paid orders despite stock; refund pending.
“cancelled them for no reason while still having them in stock”
Very quick delivery and great price; will use again.
“Very quick delivery, as the name says TechNextDay.”
Reviewer left an enthusiastic excellent rating.
“Excellent A+++++++++++++++++++++++++”
Faulty laptop returned and £119 withheld, claiming it wasn't same condition.
“they withheld £119 as they say " it wasn't returned in the same condition”
After two years, faulty RAM and company refused to handle RMA.
“they told me to deal with the manufacturer RMA process directly.”
Motherboard kept crashing and seller refused to process refund or respond.
“they said its 100% working”
Reviewer feels tricked and recommends buying elsewhere.
“I got tricked by this place.”
Seller sent inferior products and charges 20% on returns.
“Deliberately send inferior products then try to charge you 20% of the refund when returning!”
Orders dispatched quickly at good prices; customer service can be slow.
“These guys do a great job dispatching orders at great price.”
Company didn't answer phone or live chat; order still processing.
“they dont answer their phone or their live chat”
Seller resells faulty refurbished goods and lacks customer service.
“Reselling 'refurbished' and faulty goods.”
Order failed to arrive despite confirmation and poor delivery details provided.
“was not arriving contrary to what TechNextDay said in their invoice and confirmation email.”
Low prices but the service and product caused stress and poor value.
“However, please don't let the price attract you.”
If item is out of stock, company ignores emails and live chat fails.
“they ignore emails, live chat does not work.”
I love this Technextday as well as its products. The website is easy to navigate, ordering process simple, prices very competitive, wide range of products , fast delivery but I would award them 3 stars. I ordered Ratchet And Clank Rift Apart PS5 Game and DELL Inspiron 15 3000 Laptop AMD Ryzen 5-3500U 8GB RAM 256GB SSD 15.6 Inch Win10 Home laptop. When the products arrived, the laptop was exactly the brand but the ps was something different hence my only gripe. I Contacted them wanting to know why they had shipped the wrong product. That is when I was told the ps5 I wanted was out of stock. The lady on the phone apologized for not notifying us of unavailability. She also asked me to return a refund but I decided to just keep it to avoid the many hustles.
Customer service is almost non-existent and avoids warranty responsibility.
“Next to non-existent I would say”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Technextday runs an online store focused on technology products and computer components. The website shows stock, takes online orders, and provides product pages with specifications. Customers buy through the site, and Technextday arranges dispatch and delivery. It publishes product details and handles returns through its online order system.