Customers often praise knowledgeable staff, quick delivery, and in-home installation. Many point to competitive prices and clear order updates as reasons they come back. A minority describe frustrating communication lapses, such as a listing showing the store as closed or missing delivery updates. A small number of reviews also question whether they received the exact model ordered.
Examples from available reviews (Mar 2022 – Mar 2026).
First-class advice and service provided.
“First class advise and service”
Delivery engineer Tom was pleasant, helpful and set up the TV.
“Tom who delivered.and set up the TV was extremely pleasant,helpful,and a joy to meet.”
Store shown open online was closed, causing a wasted 20-mile trip.
“shop is empty closed and up for sale”
Order delayed with no updates and unresponsive recorded phone message.
“not had a update when I ring its a recorded message and it cuts you off.”
Many reviewers describe staff as helpful, knowledgeable, and willing to fit or set up TVs and appliances. Several mention engineers who arrived on time and showed them how to use the equipment. Service complaints appear rarely; most service feedback is positive.
Multiple reviewers mention competitive prices, price matching, and good value for particular models. Some say free upgrades or guarantees helped confirm the decision to buy. Complaints about price compared with quality do not appear widely.
Customers often say ordering on the website is easy and checkout is straightforward. Positive accounts of the buying process frequently mention timely delivery and booked time slots. A few reviews mention longer waits for special-order items, but these comments are limited.
Many reviewers are happy with performance and build quality. A small set question whether the model delivered matched what was advertised. Product concerns come up, but far less often than positive remarks.
Most reviews highlight regular updates, quick email replies, and clear delivery scheduling. In contrast, a minority describe poor communication, including an incorrect listing showing the store as closed and unhelpful recorded phone messages. The result is a noticeable split in communication experiences.
Overall feedback leans positive, with repeat customers and many accounts of a smooth flow from purchase to delivery. Most lower-rated reviews focus on specific issues, mainly communication problems or occasional uncertainty about the model received. The wider pattern shows repeat business driven by service and price.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Staff were very helpful and knowledgeable.
“Very helpful and knowledgeable.”
First-class advice and service provided.
“First class advise and service”
Long-standing local retailer offered price match and hassle-free delivery and fitting.
“Smiths were cheaper than Argos, B&Q, Currys.”
Team arranged cost-free check and fast fitting, replacing oven quickly.
“had one on the van which they then fitted for us in less than half an hour.”
Expert advice, rapid delivery and fitting, and thorough engineer walkthrough.
“Once fitted, their very kind engineer went through the oven settings.”
Helpful knowledgeable staff and delivery drivers who set up the TV.
“delivery drivers who also set the tv up for use.”
Received quality products and helpful assistance.
“Quality and assistance”
Store shown open online was closed, causing a wasted 20-mile trip.
“shop is empty closed and up for sale”
Great communication and friendly service; goods packaged and delivered on time.
“Great communication, helpful, efficient and friendly.”
Competitive prices with helpful staff and prompt delivery plus installation assistance.
“Prompt delivery and assistance with installation.”
Straightforward purchase, good value, and timely product arrival.
“Straightforward purchase, good value, company easy to deal with. Product arrived when stated. Will recommend.”
Regular updates reassured first-time customers about their delivery.
“They were communicating very well by regular updates regarding my delivery.”
Order delayed with no updates and unresponsive recorded phone message.
“not had a update when I ring its a recorded message and it cuts you off.”
Regular communication with updates and a good price for the soundbar.
“Great communication with regular updates on my order.”
Very efficient email response and excellent overall service.
“Very efficient replied to email immediately”
Good communication and price, with delivery scheduled for chosen day.
“Delivery was sorted for a day of my choice.”
Brilliant communication throughout and exceptional overall service.
“brilliant communication from start to finish”
Repeated customer reporting good prices and excellent service.
“Have used many times, Great place, good prices and excellent service”
Fast, efficient service from ordering through to delivery.
“Great service from ordering to delivery!”
Easy ordering, great communication, and excellent delivery throughout.
“A genuinely flawless experience from start to finish”
Excellent service from purchase through delivery of a new LG TV.
“Great service from everyone involved”
Excellent communication and brilliant service throughout the purchase.
“Excellent communication and brilliant service.”
Order upgraded free when original unavailable; responsive helpful after-sale support.
“They were responsive, helpful and professional throughout and the TV is great.”
Engineers delivered and set up TV; intermittent USB fault resolved.
“TV delivered at time given and set up by the engineers.”
Easy ordering and prompt next day delivery created a great experience.
“Great experience from easy to order and prompt next day delivery.”
Next-day free delivery and best deal for this model.
“Tv delivered next day and free delivery, best deal I could find for this model”
Out-of-stock order upgraded to newer model; delivery took three weeks.
“I took the new TV offer and got it exactly 3 weeks later.”
Staff were helpful and considerate, acted quickly once selections made.
“Helpful and considerate.”
Delivery on chosen date and time window; quick and easy service.
“They came exactly when they said and brought the TV into the house.”
Smiths offered a very good price and assisted with direct delivery from manufacturer.
“Smiths TV did an excellent job in giving me a very good price for the product”
Delivery engineer Tom was pleasant, helpful and set up the TV.
“Tom who delivered.and set up the TV was extremely pleasant,helpful,and a joy to meet.”
Good value and a reassuring guarantee on the purchase.
“Value for money and a great guarantee”
They provided excellent updates and flexible alternatives when stock lacked.
“Excellent updates and flexibility in getting us a TV”
Quick responses, good pricing, and reliable next-day delivery with updates.
“Very quick at responding to questions.”
Smiths provided fast delivery but model received may differ from advertised freezer.
“I'm not convinced I received the model of freezer advertised”
Order upgraded free when unavailable, great price and timely delivery.
“when informed that the TV I ordered was no longer available, upgraded for free.”
Website ordering was easy and delivery was quick on required day.
“Easy to order through the website”
Smiths sourced desired TV at good price and delivered quickly.
“Smiths TV really went out of their way to provide us with the TV we wanted”
Good price and arrived within delivery window with careful handling.
“Great price deliver in good time and arrived in delivery window with care!”
Friendly delivery team found us easily and provided great service.
“The guys were really friendly and found us with no problems 5*****”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Smiths TV is a UK retailer that sells TVs and home audio equipment. It runs an online store and a physical showroom. Product pages show brand names, model numbers, and technical specs to help customers compare. The site also lists contact details and payment options for online purchases. Smiths TV connects product registration to manufacturer guarantees and offers ways to contact sales and support.