Reviews Analysed
21
We Collect & Analyse Reviews
Smiths TV
Experiences & Reviews
Smiths TV is a retailer that specialises in televisions and related home electronics, operating with online ordering, delivery and installation services. Shoppers searching reviews typically look for information on delivery reliability, product condition and after‑sales support from this specialist seller. Review summaries focus on service, pricing, buying experience, product performance and communications to help consumers assess suitability.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
12d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Reviewers repeatedly note reliable delivery, in‑home setup and helpful delivery staff; next‑day delivery and attentive engineers are commonly mentioned.
Share
Strong
25%
💰
Value for money
Many customers report competitive pricing, good deals and a reassuring guarantee, with several saying they found the best price with Smiths TV.
Share
Strong
10%
⚡
User experience
Ordering and website navigation are described as straightforward; customers mention clear booking, delivery time slots and generally smooth transactions.
Share
Strong
20%
🔧
Product quality
Most buyers praise picture and sound performance, but a minority report model uncertainty or manufacturer quality concerns that affected satisfaction.
Share
Mixed
9%
📞
Communication
Customers cite timely updates, quick responses to queries, and pre‑delivery calls; communication around out‑of‑stock solutions is noted positively.
Share
Strong
12%
⭐
Overall experience
Overall customer sentiment is positive: many would reuse or recommend Smiths TV, often after issues were resolved satisfactorily.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Great Customer Service Coupled With High-Quality Electronics: My Experience with Smiths TV
"I recently purchased a TV from Smiths TV and had an excellent customer experience. Firstly, their website was easy to navigate which allowed me to quickly search through their extensive selection of products across different categories like TV & Entertainment, Laundry, Cooking, Refrigeration, Dishwashers, Vacuums etc. Their pricing was also very competitive compared to other retailers online. The delivery process was prompt and hassle-free too. My product arrived earlier than expected and in perfect condition thanks to the careful packaging by the delivery personnel. Now let's talk about the product itself - I am thoroughly impressed with my purchase! The picture quality on my new 4K television is incredibly clear and vivid - it has revolutionized how I watch movies or shows at home. Additionally, there's been no loss in sound quality even when adjusting volume levels up or down as needed. Overall, I would definitely recommend Smiths TV if you are looking for high-quality electronics at reasonable prices coupled with great customer service!"
Bessie Durgan
Collected.reviews
Mar 25, 2022
Featured for: Comprehensive praise: site, delivery, product
Great service and product
"Ordered a (2024 model) TV online one evening, and all went through fine. I had an email the next morning to say that unfortunately the TV I had ordere..."
Andy
Trustpilot
Sep 30, 2025
Featured for: Shows upgrade offer and responsiveness
Customer Satisfaction
"Smiths TV did an excellent job in giving me a very good price for the product and help in the manufacturer sending me the product direct to me - see o..."
John Archibald
Trustpilot
Sep 30, 2025
Featured for: Mentions product quality concerns
All good, cannot fault
"Was able to specify a delivery date and then later, a time window was provided. They came exactly..."
SG
Trustpilot
Sep 30, 2025
Featured for: Clear delivery timing and setup example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
David B
trustpilot.com
Sep 30, 2025
Great service from everyone involved…
Great service from everyone involved with the purchase transaction to...
N
Nigel
trustpilot.com
Sep 30, 2025
Five star service
Excellent communication...
A
Andy
trustpilot.com
Sep 30, 2025
Great service and product
Ordered a (2024 model) TV online one evening, and all went through fine. I had an email the next morning to say that unfortunately the TV I had ordere...
G
Geoffrey Wilcock
trustpilot.com
Sep 30, 2025
Excellent service throughout
Excellent service throughout. TV delivered at time given and set up by the engineers. The USB connection appeared to suffer an intermittent fault, the...
S
S. Imran Dein Sheikh
trustpilot.com
Sep 30, 2025
Great experience from easy to order and…
Great experience from easy to or...
C
Crowflies
trustpilot.com
Sep 30, 2025
Tv delivered next day and free…
Tv delivered next day and free delivery...
G
Godwn Metu
trustpilot.com
Sep 30, 2025
Great experience
Ordered the LG G4 65 inch OLED TV. Got a mail 3 days later that it was out of stock and was offered the LG G5 65 inch OLED TV or...
M
Mr Wynn Lloyd
trustpilot.com
Sep 30, 2025
Helpful and considerate
Helpful and considerate. Mov...
S
SG
trustpilot.com
Sep 30, 2025
All good, cannot fault
Was able to specify a delivery date and then later, a time window was provided. They came exactly...
J
John Archibald
trustpilot.com
Sep 30, 2025
Customer Satisfaction
Smiths TV did an excellent job in giving me a very good price for the product and help in the manufacturer sending me the product direct to me - see o...
c
christina
trustpilot.com
Sep 30, 2025
Tom who delivered.and set up the TV …
Tom who delivered.and set up the TV was extremely pleasant,helpful,and a joy to meet. He expla...
W
Wayne Hughes
trustpilot.com
Sep 30, 2025
Value for money and a great guarantee
Value for money an...
m
michael o'mahony
trustpilot.com
Sep 30, 2025
Excellent updates and flexibility in…
Excellent updates and flexibility in getting us a TV (...
K
Karlos Mendoza
trustpilot.com
Sep 30, 2025
Highly recommend!
Very quick at responding to questions. Ask for their best price and you may be delighted with the response. Free next day delivery. And a super...
B
Barbara
trustpilot.com
Sep 30, 2025
Efficient service
The quickest delivery dates were my priority and Smiths TV offered this. However I'm not con...
J
JS
trustpilot.com
Sep 30, 2025
Fantastic service
Fantastic service. Great price, and when informed that the TV I ordered was no longer...
c
customer
trustpilot.com
Sep 30, 2025
Easy to order through the website
Easy to order through the website, deli...
M
Mr Simon Henning
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, Smiths TV really went out of their way to provide us with the TV we wante...
A
Andy M
trustpilot.com
Sep 30, 2025
Great price deliver in good time and…
Great price deliver in good time and...
A
Amir Quinn
trustpilot.com
Sep 30, 2025
Samsung TV
The guys were really friendly and...
Conclusion
Smiths TV's reviews show consistent strength in delivery, installation and customer communications: many buyers report next‑day delivery, clear time slots and helpful installers. Pricing and guarantees are frequently mentioned as positive, with several customers saying they secured competitive deals. Product performance is generally praised—notably picture and sound on TVs—but a few reviews raise concerns about specific models or manufacturer quality. Consumers prioritising reliable delivery and responsive customer service will find these reviews relevant; if product specification or model origin matters, check the exact model details before purchase.