Many reviewers highlight fast dispatch, helpful staff, and a clear ordering process. Competitive prices and regular PC build updates come up often. Another group describes damaged or faulty items, plus repeated trouble with returns or warranties being refused. Negative reviews also often mention delivery partner problems and slow or disputed refunds.
Examples from available reviews (Jan 2023 – Mar 2026).
Long-term customer praises great delivery and excellent service.
“Delivery is great and their service is excellent.”
Excellent end-to-end PC build service with clear updates and superb packaging.
“Packaging was superb.”
Item arrived with damaged outer packaging and customer service dismissed concerns.
“the item arrived with the outer packaging significantly damaged (crushed corners and split cardboard).”
CPU failed but Scan refused the warranty, leaving me without a PC.
“Scan refused to honour the warranty on my CPU”
Most comments on service are positive. Reviewers mention next-day delivery, quick dispatch, and staff who help with technical questions. A smaller but clear set of reviews describes refused warranties, repeated pre-order delays, and faults that were not resolved.
Customers often point to competitive pricing and say they found some of the best online deals. Several buyers add that good prices often still came with next-day delivery. Pricing complaints appear far less often than complaints about after-sales support.
Many reviewers call the website easy to navigate and simple to use. Some mention friction with two-factor payment checks and having too many options to choose from. A small number also refer to checkout or processing 'faff'.
Many buyers praise strong build quality and careful packaging on assembled PCs. Multiple reviews describe broken laptops, damaged outer boxes, or incorrect replacement parts. These issues show up repeatedly alongside the positive build feedback.
Several reviews praise clear, proactive updates during PC builds, including photos and step-by-step progress, as well as helpful phone support. Another set reports patronising replies and missed delivery dates from the courier. Problems with the delivery partner (DPD) come up repeatedly as a source of frustration.
Many reviewers recommend Scan for speed, support, and price. A clear opposing group describes major after-sales problems, including warranty refusals, long refund waits, and return disputes. Some reviews describe purchases that went well overall but were later affected by one-off service or product issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Item arrived with damaged outer packaging and customer service dismissed concerns.
“the item arrived with the outer packaging significantly damaged (crushed corners and split cardboard).”
Long-term customer praises great delivery and excellent service.
“Delivery is great and their service is excellent.”
Found best online price with next-day delivery and regular updates.
“best I could find online”
Long-time customer praises timely stock availability and satisfaction.
“Managed to get me NVIDIA cards when no where else had them”
Helpful staff resolved my query and full order arrived next day.
“I was delighted to receive my full order the next day.”
Very quick, simple purchase with a great price.
“Very quick.... Very simple and a great price.....”
Clear website and straightforward payment with a very competitive price.
“The price I paid was extremely competitive.”
Site was easy to navigate and find desired items.
“The site was easy to navigate so I could find the items I was looking for.”
Excellent post-order communication with photos and build updates.
“Scan kept me informed of my PC build every step of the way”
Able to order on Sunday for Monday delivery.
“Can order on Sunday for Monday delivery”
Smooth purchase process and helpful, professional staff.
“the staff were very helpful, polite and professional.”
First-time buyer found the service seamless with good communication.
“they kept in touch all the way until my hard drive arrived.”
Reviewer recommends due to good service and website.
“good service and good website I really reccomend .”
Excellent end-to-end PC build service with clear updates and superb packaging.
“Packaging was superb.”
No problems experienced; website clear and a preferred supplier.
“SCAN is my main "goto" for computery bits”
Online service is excellent but DPD delivery missed due dates.
“let down by DPD not delivering always on due date”
Support was great online and very helpful on the phone.
“super friendly and helpful on the phone”
Quick dispatch, well packaged, and arrived next day in perfect condition.
“The order turned up next day very well packaged and in perfect condition.”
Process mostly clear, though payment two-factor authentication caused faff.
“I could follow the process which was explained (almost) clearly.”
Wide keyboard selection with good information and easy ordering.
“Great choice of keyboards with lots of info, easy to order.”
Received a broken laptop and an incorrect replacement charger was sent.
“Sent me a broken laptop”
Repeat customer praises rapid builds, responsive service and good support.
“they had it back in no time”
Customer service was fast, helpful and resolved my delivery issue.
“quick to reply and have been really helpful when needed.”
Urgent parts were delivered promptly and staff went the extra mile.
“Those parts were delivered Monday morning!”
Repeatedly had a great experience with the company.
“Great experience again. As always”
Regularly purchases PC parts and consistently receives excellent service.
“always had excellent service both on phone and delivery”
Recent experience converted me; staff and service were excellent.
“My last experience has me converted.”
Website is easy to use and quick to navigate.
“Very easy to use website - quick to find what you want.”
Regular customer finds deliveries quick and service great overall.
“Very quick to deliver, great service overall!”
Delivery included latest BIOS; reviewer is very happy and will return.
“had the latest bios on”
Reliable deliveries and clear communication made transactions pleasant.
“Delivery dates have always been been met”
Bundle purchase had exceptional build quality and customer focus.
“the build quality was exceptional.”
Straightforward, intuitive website with no processing delays.
“A website that works without quirks.”
Late-evening orders arrived next day; reviewer found service outstanding.
“Both arrived next day, which to me, is outstanding.”
Some issues occurred but staff resolved them professionally.
“A few hiccups along the way”
Website is easy to use with fast delivery and good service.
“Excellent web-site, easy to use, fast delivery”
Ordering was easy with quick delivery and excellent communication.
“Excellent communication.”
Website is easy and quick; awaiting delivery.
“Website easy to use and quick.”
Two items were problematic but Scan made resolving them straightforward.
“Scan made rectifying those issues as straigthforward as possible”
Supportive, quick and respectful service, especially refunds and returns.
“Huge kudos to the refunds/returns department.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Scan Computers is a UK retailer that sells PC components, laptops, peripherals, and custom systems. Its online catalogue includes CPUs, GPUs, motherboards, storage, power supplies, and accessories. Scan also builds custom PCs with pre-dispatch testing and offers technical help with setup. The company handles warranty claims and returns, and provides delivery and collection options.