Reviews Analysed
21
We Collect & Analyse Reviews
Rapid Electronics
Experiences & Reviews
Rapid Electronics is a UK-based distributor and online retailer of electronic components, tools and related accessories, serving engineers, educators and hobbyists. The company operates an online catalogue for component sourcing and caters to single-item and bulk purchases. Information seekers typically look for details on stock, pricing, delivery options and support when researching Rapid Electronics.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Reviewers commonly report fast dispatch and timely delivery, with many noting next‑day or one‑two day arrival and consistent handling of orders.
Share
Strong
25%
💰
Value for money
Customers frequently mention competitive pricing, bulk discounts and low or free‑minimum shipping, with no recurring price complaints in the sample.
Share
Strong
13%
⚡
User experience
Site and order process are usually described as easy and painless, but a few reviewers reported an online purchase issue that was resolved by phone.
Share
Mixed
5%
🔧
Product quality
Most reviewers say items arrive well packaged and match descriptions; however there are isolated reports of faulty or used items requiring returns.
Share
Strong
20%
📞
Communication
Customer service is often praised for prompt, helpful responses and practical returns support; one review alleges misrepresentation of a sold item.
Share
Strong
8%
⭐
Overall experience
Overall reviewer sentiment is positive: many recommend the company, cite repeat use, and describe satisfactory end‑to‑end experiences.
Share
Strong
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
Exceptional Service and Quality Products from Rapid Online
"I recently purchased electronic components from Rapid Online and was impressed with the speed of delivery and high-quality products. The website was easy to navigate, and I found everything I needed for my project with ease. The prices were very competitive, even when compared to other online retailers. I especially appreciated the bulk order discounts, which allowed me to save money while purchasing what I needed in larger quantities. Another aspect that stood out was the exceptional customer service provided by Rapid Online. When I had a question about a product's specifications, their support team responded quickly and provided helpful answers. Overall, my experience with Rapid Online exceeded my expectations. They offer a wide selection of top-quality electronic components at great prices, supported by fast delivery times and outstanding customer service."
Rosie Stehr
Collected.reviews
Aug 20, 2022
Featured for: Multi‑theme positive: price, delivery, support
USED Fiskars spade
"They've sant me a used😳😵💫🤬 Fiskars pointing shovel, just glued a label on it (which was damaged as well). Ridiculous. Will never..."
Anna MacEgoniuk
Trustpilot
Sep 30, 2025
Featured for: Negative: received used product complaint
Outstanding Customer Service Experience
"I was advised to return a faulty product I had ordered to Rapid Electronics, to claim my money back. Kirsten from customer services used her knowledge..."
Shafaq
Trustpilot
Sep 30, 2025
Featured for: Customer service case: return handling
Good prices and quick delivery, no problems
"My first order with Rapid Electronics. I needed some Raspberry Pi components; Rapid were on the official suppliers list and h..."
Iain Smith
Trustpilot
Sep 30, 2025
Featured for: First‑time buyer: pricing, stock, delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
James Smith
trustpilot.com
Sep 30, 2025
great item excellent service!
...
J
John Underwood
trustpilot.com
Sep 30, 2025
Very quick delivery
Very quick delivery....
P
Paul
trustpilot.com
Sep 30, 2025
Would recommend
Easy to use the web site. I'm a regular. Fast de...
T
TVL
trustpilot.com
Sep 30, 2025
great
...
J
John Sallis
trustpilot.com
Sep 30, 2025
First class service plenty of feed back…
First class service plenty of feed back have...
b
brian leslie saddington
trustpilot.com
Sep 30, 2025
Almost always use them
Always got what I want. Price...
d
dave kewley
trustpilot.com
Sep 30, 2025
Quality products at reasonable prices
Quality products at reasonable prices, i have only used the extension leads fitted the new plugs, the 12 by 12mm planed timber is to make miniature...
A
Alan Shaw
trustpilot.com
Sep 30, 2025
Good price
...
N
Nuno Tavares
trustpilot.com
Sep 30, 2025
Prompt delivery and correct parts
Everything as ordered. Delivery...
I
Ian Williams
trustpilot.com
Sep 30, 2025
First class service!
Very fast service. Items well packaged. small order treated with the same respect as a multi...
M
Mo.
trustpilot.com
Sep 30, 2025
So glad they exist.
Low minimum for free nearly next...
K
Kirsty
trustpilot.com
Sep 30, 2025
Phenomenal service
Absolutely brilliant price for this portfolio, delivered next day, much faster than...
T
TIM TITCHENER
trustpilot.com
Sep 30, 2025
Quick service
...
M
Mikee B
trustpilot.com
Sep 30, 2025
Great service
Needed to buy some more masking tape a...
I
Iain Smith
trustpilot.com
Sep 30, 2025
Good prices and quick delivery, no problems
My first order with Rapid Electronics. I needed some Raspberry Pi components; Rapid were on the official suppliers list and h...
A
Anna MacEgoniuk
trustpilot.com
Sep 30, 2025
USED Fiskars spade
They've sant me a used😳😵💫🤬 Fiskars pointing shovel, just glued a label on it (which was damaged as well). Ridiculous. Will never...
C
Christopher
trustpilot.com
Sep 30, 2025
Delivered on time
...
S
Shafaq
trustpilot.com
Sep 30, 2025
Outstanding Customer Service Experience
I was advised to return a faulty product I had ordered to Rapid Electronics, to claim my money back. Kirsten from customer services used her knowledge...
S
Sharon
trustpilot.com
Sep 30, 2025
Excellent service. Happy customer
I was unable to purchase on line. I contacted the company by telephone they were...
C
Clifford Hammans
trustpilot.com
Sep 30, 2025
First time I’ve used this company
First time I’ve used this company . Ordered some acrylic paints as they were competitively priced inc shipping . No mes...
Conclusion
Reviewers most often highlight fast delivery, competitive pricing and helpful customer service, with many reporting correctly described and well‑packaged items. A small number of reviews document problems: one reports receiving a used item and another mentions a faulty product that required a return. Several customers note positive experiences with returns handled by customer services, and some point out bulk discounts or low‑minimum free shipping. For consumers, check product descriptions and packaging on receipt, keep order records, and contact customer service promptly if an item is faulty or not as described.