Customers often mention fast despatch, secure packaging, and staff who know the products. Many say used and open-box items arrive in excellent condition and match the description. Fewer reviews describe serious problems such as wrong items, lost consignments, and complaints that go unanswered. Some shoppers also report long in-store waits or slow order updates.
Examples from available reviews (May 2017 – Feb 2026).
Item sourced and dispatched rapidly with prompt delivery.
“as always rapid despatch and delivery.”
Park Cameras allegedly lost a consigned camera and refused payment.
“Park Cameras have lost my camera via the courier and are REFUSING to pay me the money owed”
Order delayed well beyond stated lead time with poor communication.
“I haven't heard anything from this company until 15 days past after I purchased.”
Used cameras exceeded descriptions in quality and arrived next day free.
“Cameras always exceed description in terms of quality, specification and condition.”
Reviewers frequently point to rapid despatch, smooth handling, and helpful staff in store. Several describe quick fixes for faults and fast replacement arrangements. A smaller group mentions rude behaviour in store, incorrect shipments, and one lost consignment.
Many reviews call pricing competitive on both new and used equipment and say it offers clear value. Used items are often described as well priced for their condition. Negative comments about price are rare in this set of reviews.
Online checkout and delivery get regular praise for being simple and fast. In-store visits are more mixed: many mention strong product knowledge, while some report long queues and slow service. Wait-time complaints appear less common than the positive online feedback.
Used and open-box items are often said to meet or beat the description and arrive in very good condition. A few reviewers mention specific issues such as a worn battery, an unclean lens, or the wrong model supplied. These problems show up, but far less often than positive notes.
Many customers praise shipping updates and technical advice as quick and detailed. Others report weak communication after purchase, including long delays and complaints that were not answered. These cases are less common, but some involve serious delays in getting a response.
Feedback leans positive, with many five-star reviews focused on speed, product condition, and knowledgeable staff. There are also isolated one-star accounts describing lost items, refusals to pay, and complaints left unresolved. The gap between frequent praise and these severe negatives stands out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (15) · Reviews (1) · Quotes shortened · As of: February 2026
Item sourced and dispatched rapidly with prompt delivery.
“as always rapid despatch and delivery.”
Seller was quick, efficient and I recommend them.
“Very good seller, everything was quick and efficient”
The service provided was quick and efficient.
“Quick service”
Delivery speed was notably fast and appreciated.
“The speed of delivery.”
Second-hand lens matched description, competitively priced and promptly delivered.
“in condition as described, priced competitively and delivered promptly.”
Unexpected next-day delivery and competitive pricing for used equipment.
“it delivered next day, such a surprise.”
Service was rapid; item intended as a gift.
“Rapid service, a rare treat.”
Item arrived on time and in perfect condition.
“My Gitzo bullhead arrived on time and in perfect condition.”
Fast delivery, secure packaging and very good price.
“Fast delivery, well packed and a really good price.”
The camera body arrived well packaged by Park Cameras.
“Arrived well packaged by Park Cameras.”
Ex-display drone discounted, arrived promptly and in excellent condition.
“It arrived promptly and in great condition.”
Item despatched quickly and offered at a great price.
“Quick despatch and great price.”
The service provided was very prompt and efficient.
“very prompt service”
Open-box camera was accurately described, well packed, and in perfect condition.
“it was in perfect condition and I wouldn't hesitate to buy an open-box or new camera again from Park Cameras.”
Used items were in very good condition, well priced and packaged.
“both times the condition was very good indeed”
Customer service was knowledgeable, friendly, and easy to deal with.
“Staff members are very knowledgeable. Easy to deal with and very friendly.”
Online purchases satisfactory, but poor in-store service and long queues.
“standing in a queue for 30 mins”
Staff member patiently helped retrieve and print old photos.
“How lucky we were to be greeted by Steve,who was incredibly helpful & patient.”
Buying and selling transactions were smooth and fairly priced.
“Both transactions went like clockwork.”
Faulty unit was proactively replaced and process was smooth.
“I would particularly like to praise Gabe for his proactive approach”
Purchase was smooth with competitive price and prompt delivery.
“Great experience purchasing a Celestron telescope.”
Good value purchase with prompt service and safe delivery.
“Good value for money purchase for quality gear”
Helpful, non-pushy technical advice and prompt despatch resolved issues.
“Great advice when upgrading to Canon R.”
Assistant provided helpful selection advice and checked another camera.
“The assistant was very helpful”
Quick online ordering, prompt delivery and secure packaging.
“quick delivery service and so easy to order online”
Item good; shipping communications were prompt; manufacturer warranty not available.
“communications about shipping were prompt and detailed”
Ordering was easy with prompt delivery and secure packaging.
“Delivery very prompt and safe.”
Overall experience with Park Cameras was very good.
“every thing was very good”
Staff were friendly, helpful and efficient.
“Friendly staff, very helpful and quick”
As always, the experience was excellent and reliable.
“Excellent as always”
Repeated online purchases were quick and product was first class.
“The product, a Billingham bag, is absolutely first class”
Good website, competitive prices and fast delivery.
“Great website excellent prices fast delivery”
Purchase and delivery were easy, but after-sales technical support disappointed.
“I was dissatisfied with the after sales regarding tech know how.”
Customer service was great and resolved a lens issue quickly.
“The costumer service was great, thanks a lot to Gabe.”
The purchase process was straightforward and simple.
“straightforward purchase”
Trade-in handled professionally with collection and informative quotation.
“Park Cameras to be so professional and the service was exceptional.”
After-sales staff were patient, helpful and made me feel valued.
“Fantastic after sales service.”
Purchase met expectations, but supplied battery had limited life.
“the battery supplied, whilst it does work, is at the end of its useful life.”
Trade-in collection, inspection and payment were effortless and smooth.
“paid the agreed amount, all effortless and smooth”
Fast, efficient service offered at a reasonable price.
“Fast, efficient service at a very reasonable price.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Park Cameras is a UK retailer focused on photographic and optical equipment. It sells cameras, lenses, tripods, bags, drones, telescopes, and related accessories online and through physical stores. Product pages show specifications, images, and delivery options so shoppers can compare items. The business offers secure payment methods and a support team that gives technical advice and help after purchase.