Many reviewers highlight fast ordering, competitive prices, and prompt delivery for household appliances. A sizable group reports faults, safety incidents, and long waits for repairs. Several customers also mention support that does not respond, along with missing parts or refund problems. These two themes recur across both high and low ratings.
Examples from available reviews (May 2022 – Mar 2026).
Quick, well-packaged delivery and excellent price.
“Quick delivery. No hassles. Packaged extremely well. Excellent price.”
Microwave caught fire and reviewer warns others to return it.
“when mine went on fire”
Multiple faults, long waits for repairs, and poor, unresponsive customer service.
“Since asking for the repair to be carried out ,SILENCE”
Helpful staff answered technical questions and promptly replaced damaged parcel.
“Very helpful staff who answered all my technical questions.”
Several reviews describe repeated repair visits, long waits for engineers, and unexpected technician charges. Others mention quick replacements and technical staff who answer questions. Some reviewers also report wrong items being delivered and missed weekend deliveries.
Many customers say they found competitive pricing and good deals, with delivery arriving on time. A smaller number mention unexpected extra charges on replacement items and disagreements over service fees. People who feel the price is fair often also praise the packaging and condition on arrival.
Many reviewers call the ordering and checkout quick and easy. Several say deliveries arrived on the requested date and without damage. A minority describe courier mix-ups or missing parts that slowed down kitchen installations.
Some customers praise build quality and performance, especially for hobs and other kitchen units. At the same time, multiple reviews describe serious faults, including items arriving damaged, failing straight away, or creating safety hazards. Safety-related issues appear among the lowest ratings.
Many complaints mention emails going unanswered, no follow-up, and long silence from support. Other reviewers, though, describe clear order updates and fast replies from staff. Some accounts point to courier timing problems as a separate communication gap.
Many reviews describe smooth purchases, simple returns, and prompt delivery. Others report faults that were not resolved, refunds that took too long, and attempts to recover money through chargebacks. The result is a split between many five-star buying experiences and a smaller set of concentrated low-rated incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Have used company over years; praises good prices and excellent service.
“Good prices and excellent service and delivery.”
Company demanded £50 extra for a replacement identical hob.
“If I could give a minus fugure I would”
Very positive experience; reviewer will definitely use them again.
“Absolutely fabulous company to deal with . I will definitely use them again .”
Oven missing parts and company unresponsive, customer seeks chargeback.
“Zero communication.”
Paid £108 for a short engineer visit yet no repair achieved.
“My elderly mother has been charged £108 for 20 minutes work”
Delivery within three days and excellent customer service.
“customer service was excellent and the delivery of the appliance was within three days.”
Quick, well-packaged delivery and excellent price.
“Quick delivery. No hassles. Packaged extremely well. Excellent price.”
Good value for money and excellent customer service.
“Really good value for money and excellent customer service.”
Reviewer states they are happy with their appliances.
“I am happy with my alllicances”
Competitive prices and flawless purchase experience; will use again.
“Competitive prices everything went perfectly, I will use again”
Helpful staff answered technical questions and promptly replaced damaged parcel.
“Very helpful staff who answered all my technical questions.”
The purchase process was easy and satisfactory.
“Easy process thank you”
Item listed for delivery was later said to be unavailable that day.
“Appalling service, new cooker hood ordered..”
Super easy order and timely delivery; good value for price.
“It arrived within a few days exactly when said.”
Product arrived on time at the right price without issues.
“Arrived on time, right price,no problems”
Good deal, easy online purchase and timely delivery for low‑priced hob.
“The communications from them was great.”
Good communication; delivery timing issues caused by carrier, not MyAppliances.
“Excellent communication & transaction”
Reviewer is very pleased with the hob.
“Great hob really pleased”
Delivered on requested date; looks great and excellent price.
“Arrived exactly when we asked for it to.”
Paid for weekend delivery but item didn't arrive and service failed.
“What a completely useless website and customer service.”
Great service and product; reviewer would highly recommend.
“Great service and product promo delivery would highly recommend”
Microwave caught fire and reviewer warns others to return it.
“when mine went on fire”
Microwave auto‑started causing smoke inhalation and company offered only £49.
“nearly killed us”
Dishwasher failed from day one and service delays caused six weeks' disruption.
“dishwasher that never worked from day one”
Good communication and satisfactory wine chiller despite slight noise.
“Great communication, great wine chiller”
Customer service ignored emails about missing parts, delaying kitchen installation.
“my emails were totally ignored”
Long delay in response and hob still not repaired.
“this problem is still not fixed”
Hood delivered punctually without damage and works perfectly.
“works perfectly”
Replaced broken item with same model quickly and at great value.
“great value quick delivery , fantastic service”
Product delivered on time but courier confusion lacked proactive communication.
“I feel I should have been proactively contacted about this.”
Multiple faults, long waits for repairs, and poor, unresponsive customer service.
“Since asking for the repair to be carried out ,SILENCE”
Cooker hood arrived scuffed and only 10% refund offered.
“it was damaged already installed as saw the scuffs when hung”
Faulty hob replacements and unresponsive, rude customer service led to complaint.
“Extremely poor customer service.”
Paid for delivery options and order was delivered on time.
“delivered on time stated will be using again”
Ordering process was easy and straightforward.
“Easy to order, thank you”
The transaction was easy and straightforward.
“Easy transaction”
Found needed item easily at a good price.
“easy to find what i needed”
Good price and delivered on time.
“Good price, delivered on time.”
Process was quick and easy.
“quick and easy”
Wrong item delivered, collected, and refund still not received after a week.
“Delivered the wrong item, collected a few days later”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MyAppliances is a UK online retailer focused on household and kitchen appliances. The website shows products with specifications, images, and delivery options. Customers order through the online checkout and choose delivery slots at the time of purchase. The site also lists contact details, returns information, and standard delivery terms.