Reviews show a clear split: many customers find MyAppliances easy to order from, with competitive prices and timely deliveries for routine purchases. However a significant portion report poor after‑sales service—long repair waits, unresponsive communications and occasional damaged or unsafe items. If you consider buying, check delivery options, return and refund procedures, and confirm warranty terms in writing. For major appliances where after‑sales reliability is critical, factor reported repair and communication risks into your decision.
Examples from available reviews (May 2022 – Feb 2026).
The customer found the appliances high-quality with prompt delivery and easy ordering.
“The quality of the products surpassed my expectations - they are well-built, efficient and easy to use.”
Microwave auto‑started causing smoke inhalation and company offered only £49.
“nearly killed us”
Multiple faults, long waits for repairs, and poor, unresponsive customer service.
“Since asking for the repair to be carried out ,SILENCE”
Hood delivered punctually without damage and works perfectly.
“works perfectly”
Many customers report delayed repairs, wrong deliveries and poor after‑sales handling; a smaller group note punctual delivery and polite couriers.
Several reviewers highlight competitive prices and perceived good value; isolated complaints focus on small partial refunds for damaged items.
Ordering and checkout are frequently described as quick and easy; a minority mention confusion over courier changes or delivery communications.
There are multiple reports of faulty or damaged appliances and some safety incidents; other customers report well‑performing products on receipt.
Many reviews cite unanswered emails, ignored calls, slow responses or abrupt phone handling; a few reviews praise clear, courteous contact.
Overall impressions are mixed: ease of ordering and good prices contrast with frequent complaints about after‑sales support and product issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Have used company over years; praises good prices and excellent service.
“Good prices and excellent service and delivery.”
Company demanded £50 extra for a replacement identical hob.
“If I could give a minus fugure I would”
Very positive experience; reviewer will definitely use them again.
“Absolutely fabulous company to deal with . I will definitely use them again .”
Oven missing parts and company unresponsive, customer seeks chargeback.
“Zero communication.”
Paid £108 for a short engineer visit yet no repair achieved.
“My elderly mother has been charged £108 for 20 minutes work”
Delivery within three days and excellent customer service.
“customer service was excellent and the delivery of the appliance was within three days.”
Quick, well-packaged delivery and excellent price.
“Quick delivery. No hassles. Packaged extremely well. Excellent price.”
Good value for money and excellent customer service.
“Really good value for money and excellent customer service.”
Reviewer states they are happy with their appliances.
“I am happy with my alllicances”
Competitive prices and flawless purchase experience; will use again.
“Competitive prices everything went perfectly, I will use again”
Helpful staff answered technical questions and promptly replaced damaged parcel.
“Very helpful staff who answered all my technical questions.”
The purchase process was easy and satisfactory.
“Easy process thank you”
Item listed for delivery was later said to be unavailable that day.
“Appalling service, new cooker hood ordered..”
Super easy order and timely delivery; good value for price.
“It arrived within a few days exactly when said.”
Product arrived on time at the right price without issues.
“Arrived on time, right price,no problems”
Good deal, easy online purchase and timely delivery for low‑priced hob.
“The communications from them was great.”
Good communication; delivery timing issues caused by carrier, not MyAppliances.
“Excellent communication & transaction”
Reviewer is very pleased with the hob.
“Great hob really pleased”
Delivered on requested date; looks great and excellent price.
“Arrived exactly when we asked for it to.”
Paid for weekend delivery but item didn't arrive and service failed.
“What a completely useless website and customer service.”
Great service and product; reviewer would highly recommend.
“Great service and product promo delivery would highly recommend”
Microwave caught fire and reviewer warns others to return it.
“when mine went on fire”
Microwave auto‑started causing smoke inhalation and company offered only £49.
“nearly killed us”
Dishwasher failed from day one and service delays caused six weeks' disruption.
“dishwasher that never worked from day one”
Good communication and satisfactory wine chiller despite slight noise.
“Great communication, great wine chiller”
Customer service ignored emails about missing parts, delaying kitchen installation.
“my emails were totally ignored”
Long delay in response and hob still not repaired.
“this problem is still not fixed”
Hood delivered punctually without damage and works perfectly.
“works perfectly”
Replaced broken item with same model quickly and at great value.
“great value quick delivery , fantastic service”
Product delivered on time but courier confusion lacked proactive communication.
“I feel I should have been proactively contacted about this.”
Multiple faults, long waits for repairs, and poor, unresponsive customer service.
“Since asking for the repair to be carried out ,SILENCE”
Cooker hood arrived scuffed and only 10% refund offered.
“it was damaged already installed as saw the scuffs when hung”
Faulty hob replacements and unresponsive, rude customer service led to complaint.
“Extremely poor customer service.”
Paid for delivery options and order was delivered on time.
“delivered on time stated will be using again”
Ordering process was easy and straightforward.
“Easy to order, thank you”
The transaction was easy and straightforward.
“Easy transaction”
Found needed item easily at a good price.
“easy to find what i needed”
Good price and delivered on time.
“Good price, delivered on time.”
Process was quick and easy.
“quick and easy”
Wrong item delivered, collected, and refund still not received after a week.
“Delivered the wrong item, collected a few days later”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MyAppliances is an online UK retailer of household and built‑in kitchen appliances. The site typically offers e‑commerce ordering, delivery choices and product warranties. Consumers searching reviews for MyAppliances usually want information on delivery, returns, warranties and after‑sales support for ovens, hobs, hoods, dishwashers and chillers.