Reviews Analysed
21
We Collect & Analyse Reviews
MyAppliances
Experiences & Reviews
MyAppliances is an online UK retailer of household and built‑in kitchen appliances. The site typically offers e‑commerce ordering, delivery choices and product warranties. Consumers searching reviews for MyAppliances usually want information on delivery, returns, warranties and after‑sales support for ovens, hobs, hoods, dishwashers and chillers.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
13d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Many customers report delayed repairs, wrong deliveries and poor after‑sales handling; a smaller group note punctual delivery and polite couriers.
Share
Weak
22%
💰
Value for money
Several reviewers highlight competitive prices and perceived good value; isolated complaints focus on small partial refunds for damaged items.
Share
Strong
8%
⚡
User experience
Ordering and checkout are frequently described as quick and easy; a minority mention confusion over courier changes or delivery communications.
Share
Strong
11%
🔧
Product quality
There are multiple reports of faulty or damaged appliances and some safety incidents; other customers report well‑performing products on receipt.
Share
Weak
18%
📞
Communication
Many reviews cite unanswered emails, ignored calls, slow responses or abrupt phone handling; a few reviews praise clear, courteous contact.
Share
Weak
14%
⭐
Overall experience
Overall impressions are mixed: ease of ordering and good prices contrast with frequent complaints about after‑sales support and product issues.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
A Positive Experience With Great Quality Appliances
"I recently purchased a range of built-in kitchen appliances from MyAppliances and I must say that the experience was hassle-free and pleasant. Ordering online was intuitive with a user-friendly interface. Once ordered, delivery was prompt and on time. The quality of the products surpassed my expectations - they are well-built, efficient and easy to use. The various functions were explained in an instruction manual provided for each appliance. Furthermore, the flexible warranty options put my mind at ease regarding any future maintenance or issues that may arise with my new appliances. Overall, I would highly recommend MyAppliances to anyone looking for high-quality kitchen appliances with fast delivery times backed by excellent warranties."
Delta Dickens
Collected.reviews
May 16, 2022
Featured for: Positive: product, delivery, warranty
Been treated disgusting the microwave…
"Been treated disgusting the microwave we bought nearly killed us switched it self on early hours in the morning we were I’ll with smoke inhalation my..."
Lindsey Gleave
Trustpilot
Sep 30, 2025
Featured for: Severe safety, negative service report
apelson oven and hob order no SA729851
"Purchased a new apelson oven and hob in November .Two weeks after fitting the oven stopped working.Had to wait three weeks for the part and an enginee..."
lynne Goodwin
Trustpilot
Sep 30, 2025
Featured for: Repeated repair delays and unanswered emails
Cooker hood
"Came when they said it would no damage or scratch marks delivery woman was polite and courteous job done 👍 ordered o..."
Alan McLardy
Trustpilot
Sep 30, 2025
Featured for: Timely delivery, undamaged, satisfied customer
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
m
michelle mooney
trustpilot.com
Sep 30, 2025
Not even 1 star customer service…
Not even 1 star customer service terrible offered money of a new microwave when mine went on fire wi...
L
Lindsey Gleave
trustpilot.com
Sep 30, 2025
Been treated disgusting the microwave…
Been treated disgusting the microwave we bought nearly killed us switched it self on early hours in the morning we were I’ll with smoke inhalation my...
G
Gary Scott
trustpilot.com
Sep 30, 2025
Very poor customer service for a long standing client.
I am a long standing regular customer with this company but they really let me down on my last order. It was a dishwasher that never worked from day o...
R
Rob M
trustpilot.com
Sep 30, 2025
Great communication
Great communication, great wine chiller, yes a little noisy but who sits in the kitchen in silence? Play you...
K
Kirsty Slade
trustpilot.com
Sep 30, 2025
Ignored by Customer Services.
Had a question/problem with my order - I believe parts were missing (as per the instruction manual). I contacted the MyAppliances customer service tea...
k
kitty
trustpilot.com
Sep 30, 2025
On 1 May I finally got a reply from…
On 1 May I finally got a reply from trustpilot this hob broke down a long time ago so al...
A
Alan McLardy
trustpilot.com
Sep 30, 2025
Cooker hood
Came when they said it would no damage or scratch marks delivery woman was polite and courteous job done 👍 ordered o...
B
Brian Croll
trustpilot.com
Sep 30, 2025
I had bought the same item before
I had bought the same item before , unfortunately it stopped working, orde...
P
Phil Mead
trustpilot.com
Sep 30, 2025
Nearly 5 Stars!!
Initial view is good product at a very good price. Took nectar off due to confusion over courier, I received a confirmation from your courier my order...
l
lynne Goodwin
trustpilot.com
Sep 30, 2025
apelson oven and hob order no SA729851
Purchased a new apelson oven and hob in November .Two weeks after fitting the oven stopped working.Had to wait three weeks for the part and an enginee...
A
A P
trustpilot.com
Sep 30, 2025
Very disappointed
Very disappointed. Purchased a cooker hud and it was damaged already installed as saw the scuffs when hung. I asked for a partial refund all they gave...
S
Sarah
trustpilot.com
Sep 30, 2025
Extremely poor customer service
Edit: Yes they are correct in the response, in that we were within the time for a response. HOWEVER what the issue was and why I requested a refund an...
J
J
trustpilot.com
Sep 30, 2025
Quick delivery— options to choose next…
Quick delivery— options to choose next day at a c...
c
customer
trustpilot.com
Sep 30, 2025
Easy to order
...
M
Mark Winfield
trustpilot.com
Sep 30, 2025
Easy transaction
...
R
Robert Thornburn
trustpilot.com
Sep 30, 2025
good price
...
P
Paul
trustpilot.com
Sep 30, 2025
Good price
Good price, del...
L
Lyn Hill
trustpilot.com
Sep 30, 2025
quick and easy
...
c
customer
trustpilot.com
Sep 30, 2025
Delivered the wrong item
Delivered the wrong item, collected a few days la...
c
customer
trustpilot.com
Sep 30, 2025
Quick and easy to order from
...
Conclusion
Reviews show a clear split: many customers find MyAppliances easy to order from, with competitive prices and timely deliveries for routine purchases. However a significant portion report poor after‑sales service—long repair waits, unresponsive communications and occasional damaged or unsafe items. If you consider buying, check delivery options, return and refund procedures, and confirm warranty terms in writing. For major appliances where after‑sales reliability is critical, factor reported repair and communication risks into your decision.