Customers often mention fast delivery and an easy ordering process. Many say refurbished devices arrive well packed and match the descriptions. Some buyers report serious quality issues, including missing parts, screen failures, and signs of damp. A small number also mention unsolicited spam and unexplained order cancellations.
Examples from available reviews (Nov 2021 – Mar 2026).
Phone had screen failures, missing parts and damp ingress evidence.
“poor quality parts and parts missing!”
iPad arrived in excellent condition, exceeding expectations.
“The iPad is in excellent condition”
Ordering was quick and delivery was very prompt.
“VERY PROMPT DELIVERY”
I received unsolicited spam messages from this company.
“Just been Spammed by this company”
Several reviews praise rapid delivery and quick fixes, with refunds handled smoothly and some issues resolved within 48 hours. Reviewers also describe customer service as friendly and responsive. A few reports mention no support and unexpected order recalls.
Many reviewers say the listings were clear and the devices felt like good value, matching what was advertised. A few isolated comments mention missing original packaging and getting a cheaper case than the one paid for. Overall, people tend to rate the refurbished pricing as affordable.
Some customers point to a website that’s easy to navigate and a straightforward checkout. One comment notes the devices didn’t start in a user-friendly setup mode for inexperienced users. There aren’t many user-experience remarks, but they show both convenience and setup gaps.
Many reviewers say devices arrived in excellent condition and were well packaged. Other comments describe major problems, including low-quality parts, missing components, and damp ingress. Reviews split between consistently solid refurb units and a smaller group with serious faults.
Many service reviews describe support as quick to respond and helpful. One review specifically mentions unsolicited spam from the company, which comes up rarely. Communication feedback is mostly positive, with that one standout concern.
Most ratings describe a smooth purchase and devices arriving in satisfactory condition. A smaller but noticeable set of reviews report critical failures and poor support, leading to strong dissatisfaction. Overall, positive outcomes are common, but negative incidents clearly show up too.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Phone had screen failures, missing parts and damp ingress evidence.
“poor quality parts and parts missing!”
Could not log in and received no customer service response.
“Literally their customer service is non existent.”
Refund for purchased phone processed without any problems.
“refund on purchasedf phone had no problem”
Recycled product arrived in really nice condition and timely.
“Great recycled product, really nice condition”
Device was not dispatched in a user-friendly startup mode.
“Lack of care to ensure device was dispatched in user friendly start up mode to inexperienced user.”
Ordering was quick and delivery was very prompt.
“VERY PROMPT DELIVERY”
Missing original box and received a cheaper case than paid for.
“Also paid for a certain case but sent me the cheaper one.”
Ordering and payment were easy and delivery was quick.
“Easy to order pay and quickly delivered”
iPad arrived in excellent condition, exceeding expectations.
“The iPad is in excellent condition”
Order was recalled for no reason, causing dissatisfaction.
“recalled my order for no reason”
Product was lovely and arrived quickly.
“Lovely product and quick arrival”
Everything was great and on point.
“Great everything on point”
Company provided super quick service and exceeded expectations.
“always super quick service”
Delivery was very quick and efficient.
“Very quick delivery”
I received unsolicited spam messages from this company.
“Just been Spammed by this company”
Refurbished iPhone delivered next day and matched description.
“Phone was exactly as described and great value.”
Product offered clear information, value for money and great service.
“value for money”
Needed a correct plug and issue was resolved within 48 hours.
“sorted within 48 hours”
Customer service was friendly, prompt and very responsive.
“The customer service is second to none.”
iPad was well packaged and delivered earlier than promised.
“Well packaged Ipad.”
The delivery was fast and smooth.
“Fast n smooth delivery”
I am a full time mom and a full time nurse. My days are busy from the moment I wake up to the time I go to bed. I don't have much time for conventional ways of shopping . This is why I love mResell, I can shop at the comfort of my house or work station using the few minutes available. Their website is very easy to navigate and check products. That's a big plus in my book! Not only that, they are very kind and helpful. They answered all my questions and concerns regarding the phone. The iphone was shipped fast and it arrived to me in good condition. No hassle, no hassles, just plain and simple customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
mResell sells used and refurbished mobiles and tablets online. Each listing includes condition details and technical specs. Shoppers can browse models, compare grades, and buy accessories on the website. mResell accepts common payment methods and delivers parcels to UK addresses. The site also offers ways to contact the team about enquiries and returns.