Reviews Analysed
21
We Collect & Analyse Reviews
mResell
Experiences & Reviews
mResell is an online reseller of refurbished consumer electronics, commonly listing phones, tablets and laptops. The site typically shows device condition, delivery options and return/refund processes. Consumers researching mResell often look for information on product condition, delivery speed and after-sales support.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
18d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers report fast delivery and generally smooth order fulfilment; a small number experienced recalls, delays or dispatch issues.
Share
Strong
29%
💰
Value for money
Several buyers note good value for refurbished devices; a few customers reported missing paid extras or unexpected differences in included items.
Share
Mixed
4%
⚡
User experience
Many find the website and ordering straightforward, but a minority reported setup difficulties or devices not prepared for inexperienced users.
Share
Mixed
9%
🔧
Product quality
Products are frequently described as in good or excellent condition for refurbished items; occasional complaints mention missing original packaging or wrong accessories.
Share
Strong
15%
📞
Communication
Reports vary: several customers praise prompt, friendly support, while others describe unanswered queries, order recalls or unwanted messages.
Share
Mixed
12%
⭐
Overall experience
Most reviewers describe positive outcomes—prompt delivery and items as described—though a minority experienced cancellations, poor support or setup problems.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Exceeded expectations.
"Refurbed iPhone ordered on line, delivered next day. Superb service...."
John
Trustpilot
Sep 30, 2025
Featured for: Positive: next-day delivery, good value
Brought mac book pro
"Brought mac book pro, went through the set up and no profile created, thus could not log into the machine. raised online form, no response, tried call..."
Chris Acheson
Trustpilot
Sep 30, 2025
Featured for: Negative: no customer support response
Lack of care to ensure device was…
"Lack of care to ensure device was dispatched in u..."
Trevor B Noyes
Trustpilot
Sep 30, 2025
Featured for: Negative: device not start-up ready
Would have been 5 stars as I’ve bought…
"Would have been 5 stars as I’ve bought from him before & he used to include original Apple box but not this time. Also paid for a certain..."
P Bowden
Trustpilot
Sep 30, 2025
Featured for: Mixed: missing accessories, unanswered contact
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Chris Acheson
trustpilot.com
Sep 30, 2025
Brought mac book pro
Brought mac book pro, went through the set up and no profile created, thus could not log into the machine. raised online form, no response, tried call...
P
Paul
trustpilot.com
Sep 30, 2025
refund on purchasedf phone
refund on purchasedf...
M
Michael Deacon
trustpilot.com
Sep 30, 2025
Great recycled product
Great recycled product, really nice cond...
T
Trevor B Noyes
trustpilot.com
Sep 30, 2025
Lack of care to ensure device was…
Lack of care to ensure device was dispatched in u...
M
Mrs Anne Vaughan
trustpilot.com
Sep 30, 2025
EXELENT company to order from
Quick easy ordering VERY PROMPT DE...
P
P Bowden
trustpilot.com
Sep 30, 2025
Would have been 5 stars as I’ve bought…
Would have been 5 stars as I’ve bought from him before & he used to include original Apple box but not this time. Also paid for a certain...
A
A Vaughan
trustpilot.com
Sep 30, 2025
Easy to order pay and quickly delivered…
Easy to order pay and quickly...
J
Janet
trustpilot.com
Sep 30, 2025
Very pleased with both the product and…
Very pleased with both the product and the delivery. The iPad is in excellent condition, better th...
D
Da
trustpilot.com
Sep 30, 2025
Terrible
Terrible recalled my...
D
Debbie
trustpilot.com
Sep 30, 2025
Lovely product and quick arrival
Lovely product and qui...
A
Ade
trustpilot.com
Sep 30, 2025
Great
...
M
Marty MacDonald McCrossan
trustpilot.com
Sep 30, 2025
Great company, fast service
For me, a great company, always super quick service, have bought two computers...
D
Denise Goodall
trustpilot.com
Sep 30, 2025
Great Service
...
P
Peter
trustpilot.com
Sep 30, 2025
Just been Spammed by this company
Just been Spammed by this com...
J
John
trustpilot.com
Sep 30, 2025
Exceeded expectations.
Refurbed iPhone ordered on line, delivered next day. Superb service....
N
Nicky
trustpilot.com
Sep 30, 2025
Great product
Great product, clear information...
N
Nigel
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, even when we needed the c...
H
Helen
trustpilot.com
Sep 30, 2025
The customer service is second to none
The customer service is second to none. So friendly and...
D
David
trustpilot.com
Sep 30, 2025
Well packaged Ipad
Well packaged Ipad. Delive...
M
Marton Virag
trustpilot.com
Sep 30, 2025
Fast n smooth
...
Conclusion
Reviewers commonly report quick delivery and devices arriving in good, refurbished condition, which suggests consistent fulfilment for many orders. Several customers explicitly praised prompt resolution of issues (for example supplying the correct plug within 48 hours) and clear product descriptions. However, multiple reviews describe communication problems — unanswered enquiries, spam messages or order recalls — and a few mention devices not prepared for inexperienced users or missing paid extras. If you consider buying from mResell, check the product listing for included accessories, confirm setup/state expectations, and review the seller’s return and support options before purchase.