Many reviewers describe fast collections, straightforward shipping, and quick payments. A large share praise competitive, often top-market valuations. Fewer reviews mention big price drops after inspection, unexplained deductions, or missed collections. A small number also report poor or unresponsive courier and support experiences.
Examples from available reviews (Nov 2021 – Feb 2026).
Offered best price and completed collection and payment quickly.
“They offered the best price for my 2013 MacBook Air compared to other popular websites and even eBay.”
Smooth process from collection to payout and highly recommended.
“The whole process worked smoothly from the speedy collection to payout.”
Received much lower revised offers and long grading turnaround.
“they came back with a ludicrous revised offer of £208!”
Collection missed, customer service unresponsive and quote drastically reduced.
“they forgot to book the collection”
Many reviewers mention quick collections and on-time payouts. A smaller set describe service issues, including missed collections and courier problems.
Many customers point to competitive valuations and offers that meet or beat the initial quote. Several low-rated reviews report large post-inspection reductions, specific deductions, and longer grading times.
Customers often describe an easy start-to-finish process, with simple booking, provided packaging, and fast inspections. A few ask for clearer updates during testing, saying visibility is limited at that stage.
Reviews rarely discuss product or refurbishment quality. When they do, they focus on grading results and condition-based changes to the offer rather than performance after resale.
Most reviews describe fast, clear, responsive communication. Others report poor service, unclear deductions, and slow updates, showing uneven response quality.
Overall feedback leans toward efficient transactions and dependable payment for most sellers. However, standout complaints about offer cuts and failed collections sharply contrast with the highest-rated experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service poor and courier DPD provided extremely poor assistance.
“Macback's customer service is poor.”
Happy with quoted price, straightforward collection and prompt payment.
“Really happy with the price quoted for my old iMac”
Estimate was higher than competitors and collection was arranged.
“I was pleased with the estimate I received”
Collected as agreed, inspected and payment received promptly.
“My Mac was picked up as agreed”
Best price, reliable collection and payment as promised.
“They offered the best price of anyone around”
Happy with quote but experienced worrying communication issues later resolved.
“I was happy with the quote I filled out”
Quick exchange and everything went smoothly.
“It was a very quick exchange.”
Received much lower revised offers and long grading turnaround.
“they came back with a ludicrous revised offer of £208!”
Seamless process with clear updates and payment made as stated.
“payment is made when stated.”
Smooth process from collection to payout and highly recommended.
“The whole process worked smoothly from the speedy collection to payout.”
£30 deducted for missing mouse and keyboard not clearly stated on site.
“they deducted £30 for not including a mouse and keyboard.”
Good price with clear communications and very fast payment.
“Good price, good communications, easy to use and very fast payment.”
Quick, clear communication and an easy shipping process.
“Communication was quick and clear.”
Happy with quote and payment; would appreciate an email update on testing.
“Received my payment a couple of days after they received my laptop.”
Provide padded case and pay substantially more than competitors.
“give substantially more than any other service.”
Excellent start-to-finish experience with good communication.
“Excellent experience from start to finish.”
Smooth process and payment received as I described my device.
“It was a smooth process.”
Quick, simple process with prompt payment matching the quote.
“Paid out pretty quickly for what was quoted.”
Excellent and speedy transaction from start to finish.
“Excellent and speedy transaction”
Collection delayed by courier but quote honoured and paid quickly.
“their quote was honoured and paid within 24hrs.”
Process was very easy and handled quickly and efficiently.
“They made the experience very easy”
The process was easy and reliable throughout.
“The process was easy and reliable.”
Seamless service with quick payment and recycling benefits.
“Seamless from start to finish.”
Collection missed, customer service unresponsive and quote drastically reduced.
“they forgot to book the collection”
Offered best price and completed collection and payment quickly.
“They offered the best price for my 2013 MacBook Air compared to other popular websites and even eBay.”
Best price offered and payment sent within a week.
“Macback offered the best price for my Mac (by quite a long way)”
Collection well handled with good packaging and payment honoured.
“Collection went well with good packaging.”
Easy experience with quick inspection and prompt payment.
“quick inspection and payment”
Quick, easy service and recommended for future use.
“So quick & easy, would definitely use them again”
Easy process with great collection and prompt payment.
“money paid promptly!”
Smooth process, they provided everything and paid on time.
“Provide everything for you and pay on time.”
Collected large iMac, honoured quote and paid within days.
“offered a better quote (which was honoured on receipt of my IMac)”
Declared C grade but received a much lower offer than expected.
“They clearly aren’t keeping their promises.”
Responded to queries and completed collection and payment within days.
“collection and payment was done within days.”
They honoured the quote and paid quickly within four days.
“gave what they quoted and paid quickly, within 4 days.”
Great valuation, easy collection and prompt payment.
“Easy comms, great valuation - and prompt payment.”
Quick process with responsive customer support and fair payment.
“customer support is also very much responsive!”
Price was much lower than quoted, though collection and payment were organized.
“once they had the Mac they offered 50 percent less”
They increased the offer above the original quote and paid quickly.
“offering MORE than there original quote”
Fair price and quick process from quote to payment.
“The price was fair and the process was very quick from quote to payment.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MacBack buys used Apple devices such as MacBooks, iMacs, and MacBook Airs. It provides online valuations and takes seller submissions through a web form. MacBack arranges courier collection, inspects the devices on arrival, and pays sellers. The company then refurbishes units, recovers parts, or recycles them securely. Its site lists supported models, condition rules, and ways to contact support.