The reviews show MacBack can offer a fast, convenient way to sell Macs, with many customers reporting quick collections and prompt payment. Several reviewers say they received higher-than-expected offers compared with alternatives, but a minority experienced steep reductions after inspection or missed collections. If you use MacBack, document your device condition with photos, keep records of the declared grade and confirm collection details before handover. For sellers who prioritise maximum price, consider private sale options alongside MacBack’s convenience.
Examples from available reviews (Nov 2021 – Feb 2026).
MacBack paid substantially more and provided fast collection and payment.
“Macback was the highest by 70 percent !!!”
Offered best price and completed collection and payment quickly.
“They offered the best price for my 2013 MacBook Air compared to other popular websites and even eBay.”
Collection missed, customer service unresponsive and quote drastically reduced.
“they forgot to book the collection”
Declared C grade but received a much lower offer than expected.
“They clearly aren’t keeping their promises.”
Most reviewers describe quick pickup, efficient handling and prompt payments; a small minority report missed or delayed collections and logistical issues.
Many customers report competitive offers and payments honoured on receipt; some reviewers experienced substantial price reductions after inspection.
Users generally find the online process straightforward and fast, with courier collection and payment completed within a few days in many cases.
Reviewers rarely comment on device condition beyond grading used for valuation; discussions focus on price and service rather than product performance.
Many reviewers note timely emails, collection updates and responsive support; a minority cite slow responses or unclear inspection explanations.
Overall feedback is largely positive about speed and convenience, balanced by a small set of complaints about revaluations and missed collections.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service poor and courier DPD provided extremely poor assistance.
“Macback's customer service is poor.”
Happy with quoted price, straightforward collection and prompt payment.
“Really happy with the price quoted for my old iMac”
Estimate was higher than competitors and collection was arranged.
“I was pleased with the estimate I received”
Collected as agreed, inspected and payment received promptly.
“My Mac was picked up as agreed”
Best price, reliable collection and payment as promised.
“They offered the best price of anyone around”
Happy with quote but experienced worrying communication issues later resolved.
“I was happy with the quote I filled out”
Quick exchange and everything went smoothly.
“It was a very quick exchange.”
Received much lower revised offers and long grading turnaround.
“they came back with a ludicrous revised offer of £208!”
Seamless process with clear updates and payment made as stated.
“payment is made when stated.”
Smooth process from collection to payout and highly recommended.
“The whole process worked smoothly from the speedy collection to payout.”
£30 deducted for missing mouse and keyboard not clearly stated on site.
“they deducted £30 for not including a mouse and keyboard.”
Good price with clear communications and very fast payment.
“Good price, good communications, easy to use and very fast payment.”
Quick, clear communication and an easy shipping process.
“Communication was quick and clear.”
Happy with quote and payment; would appreciate an email update on testing.
“Received my payment a couple of days after they received my laptop.”
Provide padded case and pay substantially more than competitors.
“give substantially more than any other service.”
Excellent start-to-finish experience with good communication.
“Excellent experience from start to finish.”
Smooth process and payment received as I described my device.
“It was a smooth process.”
Quick, simple process with prompt payment matching the quote.
“Paid out pretty quickly for what was quoted.”
Excellent and speedy transaction from start to finish.
“Excellent and speedy transaction”
Collection delayed by courier but quote honoured and paid quickly.
“their quote was honoured and paid within 24hrs.”
Process was very easy and handled quickly and efficiently.
“They made the experience very easy”
The process was easy and reliable throughout.
“The process was easy and reliable.”
Seamless service with quick payment and recycling benefits.
“Seamless from start to finish.”
Collection missed, customer service unresponsive and quote drastically reduced.
“they forgot to book the collection”
Offered best price and completed collection and payment quickly.
“They offered the best price for my 2013 MacBook Air compared to other popular websites and even eBay.”
Best price offered and payment sent within a week.
“Macback offered the best price for my Mac (by quite a long way)”
Collection well handled with good packaging and payment honoured.
“Collection went well with good packaging.”
Easy experience with quick inspection and prompt payment.
“quick inspection and payment”
Quick, easy service and recommended for future use.
“So quick & easy, would definitely use them again”
Easy process with great collection and prompt payment.
“money paid promptly!”
Smooth process, they provided everything and paid on time.
“Provide everything for you and pay on time.”
Collected large iMac, honoured quote and paid within days.
“offered a better quote (which was honoured on receipt of my IMac)”
Declared C grade but received a much lower offer than expected.
“They clearly aren’t keeping their promises.”
Responded to queries and completed collection and payment within days.
“collection and payment was done within days.”
They honoured the quote and paid quickly within four days.
“gave what they quoted and paid quickly, within 4 days.”
Great valuation, easy collection and prompt payment.
“Easy comms, great valuation - and prompt payment.”
Quick process with responsive customer support and fair payment.
“customer support is also very much responsive!”
Price was much lower than quoted, though collection and payment were organized.
“once they had the Mac they offered 50 percent less”
They increased the offer above the original quote and paid quickly.
“offering MORE than there original quote”
Fair price and quick process from quote to payment.
“The price was fair and the process was very quick from quote to payment.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
MacBack is an online buyback and trade-in service specialising in used Apple computers and laptops. It offers online valuations, arranges courier collection and completes payment after inspection. People searching for MacBack commonly look for trade-in quotes, collection options and inspection/grading policies.