Reviews Analysed
21
We Collect & Analyse Reviews
MacBack
Experiences & Reviews
MacBack is an online buyback and trade-in service specialising in used Apple computers and laptops. It offers online valuations, arranges courier collection and completes payment after inspection. People searching for MacBack commonly look for trade-in quotes, collection options and inspection/grading policies.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers describe quick pickup, efficient handling and prompt payments; a small minority report missed or delayed collections and logistical issues.
Share
Strong
24%
💰
Value for money
Many customers report competitive offers and payments honoured on receipt; some reviewers experienced substantial price reductions after inspection.
Share
Strong
18%
⚡
User experience
Users generally find the online process straightforward and fast, with courier collection and payment completed within a few days in many cases.
Share
Strong
22%
🔧
Product quality
Reviewers rarely comment on device condition beyond grading used for valuation; discussions focus on price and service rather than product performance.
Share
Mixed
0%
📞
Communication
Many reviewers note timely emails, collection updates and responsive support; a minority cite slow responses or unclear inspection explanations.
Share
Strong
12%
⭐
Overall experience
Overall feedback is largely positive about speed and convenience, balanced by a small set of complaints about revaluations and missed collections.
Share
Strong
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Laptop
"My experience with Mac Back was fantastic.
I had two MacBack to sell and received prices from various places.
Macback was the highest by 70 percent !!!
I accepted their offer immediately and within 12 hours both Macbacks were picked up at my place.
I was able to sell my old Mac back Air today for $278.00 for a rapid turnaround.
I had not used the laptop in over a year.
My main reason for selling it was because I needed the money to buy a new MacBook Pro.
I found Mac back on my online search and they looked to be the only site that offered free delivery both ways.
I received an email within an hour of them receiving my laptop alerting me of their analysis of its condition and what thank you very much Mac back! "
Alex Hc
Collected.reviews
Nov 26, 2021
Featured for: Highest price, fast pickup
Brilliant brilliant service
"Such a marvelous experience dealing with Macback. The whole process was so seamless, quick and convenient from beginning to end. I cannot recommend th..."
Lola Odeyemi
Trustpilot
Sep 30, 2025
Featured for: Best price, no downgrade
Would not recommend this company.
"I graded my laptop based on the website's criteria & was quoted £144 cash... Waited in on the day I had booked my collection, only for nobody to arriv..."
David Hilton
Trustpilot
Sep 30, 2025
Featured for: Missed collection, large price cut
Not keeping their promises, lied!
"They clearly aren’t keeping their promises. I declared the item C grade and stated no mouse or keyboard which I should have received the offer what it..."
chapman
Trustpilot
Sep 30, 2025
Featured for: Promised grade, then reduced
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Catherine Bradley
trustpilot.com
Sep 30, 2025
They made the experience very easy and…
They made the experience very easy and the whole process was handled qu...
A
Ayuba Yakubu
trustpilot.com
Sep 30, 2025
Easy and reliable.
The process was e...
S
Stuart Orr
trustpilot.com
Sep 30, 2025
Seamless from start to finish
Seamless from start to finish. You need to be realistic as to the state of the mac’s being returned. But top service and payment made v...
D
David Hilton
trustpilot.com
Sep 30, 2025
Would not recommend this company.
I graded my laptop based on the website's criteria & was quoted £144 cash... Waited in on the day I had booked my collection, only for nobody to arriv...
L
Lola Odeyemi
trustpilot.com
Sep 30, 2025
Brilliant brilliant service
Such a marvelous experience dealing with Macback. The whole process was so seamless, quick and convenient from beginning to end. I cannot recommend th...
J
Jake
trustpilot.com
Sep 30, 2025
Faultless experience!
After searching other trade in sites and even ebay/facebook marketplace listings, Macback offered the best price for my Mac (by qui...
B
Barnaby Dickens
trustpilot.com
Sep 30, 2025
Collection went well with good…
Collection went well with good packa...
S
Stephen C-Atkins
trustpilot.com
Sep 30, 2025
Very easy and good experience with…
Very easy and good experience w...
M
Molly Joyce
trustpilot.com
Sep 30, 2025
Great service
So quick & easy, would definitely us...
M
Mrs Katherine Allen
trustpilot.com
Sep 30, 2025
Great service
All very easy - great collection and money paid pr...
A
Alessio
trustpilot.com
Sep 30, 2025
It is a Legit Business
Smooth process. Provide everything f...
L
LISA
trustpilot.com
Sep 30, 2025
Brilliant, would use again!
I was about to sell my IMac through Apple when I read poor reviews about the third party company they use. After some research I came across Macback,...
c
chapman
trustpilot.com
Sep 30, 2025
Not keeping their promises, lied!
They clearly aren’t keeping their promises. I declared the item C grade and stated no mouse or keyboard which I should have received the offer what it...
E
Ester
trustpilot.com
Sep 30, 2025
I strongly recommend to use Macback
I strongly recommend everybody to use Macback if you want to sell your old device. This is the first time I sold a laptop and the service was...
M
Mark Lindstrom
trustpilot.com
Sep 30, 2025
Easy process
Easy process, gave what they quote...
S
Stuart lorberg
trustpilot.com
Sep 30, 2025
Wow - what a business model
Wow! Internet search threw these guys up. What a find. Easy comms, great...
m
morvarid khezri
trustpilot.com
Sep 30, 2025
Absolutely recommended!
The process was very quick and straight forward. The customer support is also very much responsive! I got the payment in...
M
Mrs Payen
trustpilot.com
Sep 30, 2025
Just recently use Macback
Just recently use Macback , once they had the Mac they offered 50 percent less which seems to be a running theme. I would suggest to always try and se...
D
David McEwan
trustpilot.com
Sep 30, 2025
Truly Amazing
Did a google search as I had a MacBook Air which was no longer needed. A few businesses offered next to nothing and then I found Macback who made a fa...
L
Luke Wisner
trustpilot.com
Sep 30, 2025
The price was fair and the process was fast…
The price was fair and the process was very quick from quote to payment. A reminder o...
Conclusion
The reviews show MacBack can offer a fast, convenient way to sell Macs, with many customers reporting quick collections and prompt payment. Several reviewers say they received higher-than-expected offers compared with alternatives, but a minority experienced steep reductions after inspection or missed collections. If you use MacBack, document your device condition with photos, keep records of the declared grade and confirm collection details before handover. For sellers who prioritise maximum price, consider private sale options alongside MacBack’s convenience.