Reviewers often praise Huawei cameras, battery life, and sturdy build quality, especially on tablets. More people describe weak after-sales support, with warranty claims ignored, repairs that don’t fix the issue, and delivery updates that never arrive. Users also mention pairing failures, pushy permission prompts, and occasional sudden device breakages. Overall, the reviews pair strong products with repeated support and repair problems.
Examples from available reviews (Aug 2019 – Mar 2026).
Faulty heart rate sensor and customer service failed to respond.
“No response Also I can't find a helpful manual book anywhere online”
MatePad has good workmanship and high display-to-surface ratio.
“The MatePad presents itself with very good workmanship”
Huawei Belgium provided a Dutch manual after request.
“there is now also a Dutch manual.”
Band 6 screen suddenly turned white after two years of use.
“the screen suddenly turned completely white—no display, no response”
Several reviews describe after-sales support that doesn’t respond and warranty cases that never get resolved. Customers mention repairs that don’t work, exchanges refused under strict policies, and delivery problems that pushed them toward legal steps. A few people praise in-person service, but those comments appear far less often than accounts of support that failed.
Some customers say they paid for warranties or services that were never applied, leading to direct financial loss and frustration. A smaller set of reviews points to good value and strong device performance, but these show up less often than complaints about unresolved service and repairs.
Many reviewers report pairing issues with apps, calls being blocked, and repeated prompts for intrusive permissions that interrupt normal use. Some also describe marketplace listing mistakes that led to the wrong-size item and limited return options, making purchases harder. A small number mention strong long-term accuracy on specific wearables, but these comments are rare.
Several comments highlight strong cameras, good display finish, and long battery life on phones and tablets. At the same time, multiple reviewers describe sudden failures such as white screens, shattered glass, and broken sensors. The feedback shows clear hardware strengths alongside notable reliability problems.
Many reviewers point to poor communication: no tracking numbers, cancellation requests that go unanswered, and silence from support agents. One or two people mention useful local documentation and responsive staff, but these positives are uncommon compared with confusion and no replies.
Reviews split between high satisfaction with what the devices can do and broad frustration with service and repairs. That contrast shows up across product lines and after-sales contacts, with strong product praise alongside frequent service complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (14) · Reviews (1) · Quotes shortened · As of: March 2026
Band 6 screen suddenly turned white after two years of use.
“the screen suddenly turned completely white—no display, no response”
Order delayed, no tracking or helpful customer communication.
“I didn't received any tracking number or any info”
Watch failed after third dive and warranty support gave no response.
“Customer service is nonexistent.”
Faulty heart rate sensor and customer service failed to respond.
“No response Also I can't find a helpful manual book anywhere online”
Customer support unresponsive and delivery tracking shows incorrect delivery.
“Terrible customer service.”
Product good but aftercare and support are poor.
“after care is pathetic.”
Employee posted a Google review without customer consent, allegedly misleading.
“a review was posted without consent”
Water-damaged phone repair failed and cloud account now inaccessible.
“the phone never worked correctly.”
Service centre provided untrained support and poor repair quality.
“The service center's performance was incredibly disappointing.”
Customer service refused exchange outside rigid 14-day returns policy.
“it was after their 14 day returns period.”
Unable to pair watch to app due to security puzzle failures.
“Unable to pair after multiple attempts to do puzzle for security”
Huawei Belgium provided a Dutch manual after request.
“there is now also a Dutch manual.”
Marketplace listing errors caused customers to receive wrong-size products and limited returns.
“you get a smartwatch of that color but 46mm size.”
Claims Huawei blocked calls and pressures users to enable intrusive permissions.
“Eventually they blocked my call connection”
Watch shattered from small drop and customer service provided inadequate responses.
“shattered into thousands of glass pieces from a small drop onto a table”
Promotional scales required verification and Huawei repeatedly rejected valid documentation.
“The provided data was correct.”
Cancellation requests ignored and both orders delivered without response.
“They never replied.”
Order never arrived and customer service failed, forcing legal action.
“still no tracking updates with DPD nor any feedback from the agent.”
Band 8 offers strong accuracy and longevity but has connectivity and strap issues.
“it's one of the most accurate trackers”
Unable to contact customer service to cancel and unable to return delivered order.
“There is no contact with Customer Service at all.”
Defective pencil and customer service failed to provide replacement.
“would not help me to replace the defective pencil.”
MatePad has good workmanship and high display-to-surface ratio.
“The MatePad presents itself with very good workmanship”
Paid for extended warranty but account shows only one year and unresolved.
“it only shows 1 yr and not additional 1”
Reports an issue needing maintenance of network settings.
“Maintenance of network settings”
I recently purchased a Huawei smartphone and have been extremely impressed with its performance. The phone is sleek and easy to use, with a large display that makes it easy to navigate through apps and menus.
One feature that stood out to me was the quality of the camera. It takes stunning photos even in low light settings, which is something I haven't found in other smartphones before. Additionally, the battery life has exceeded my expectations - I can easily go a full day without needing to charge it.
Huawei's range of products also caught my attention. From tablets to computers, smart watches to high speed internet devices – they offer everything for all your digital requirements under one roof.
Overall, I am very satisfied with my experience with Huawei so far. Their product line seems versatile yet efficient at technology advancements.
Poor customer service for a month left issue unresolved and wasted money.
“such a poor customer service”
Praises good service, reasonable prices, and amazing products.
“Firstly they have a good service.”
Good overall quality but mid-range processor performs poorly for apps and games.
“la cámara es buena”
Favourite smartphone brand with best camera, fast chip, and long battery.
“It has the best camera ever in a phone”
Very satisfied with consecutive Huawei top-model phones compared to other brands.
“Never been as satisfied with a phone as I have been with my Mate 20 Pro and now P30 Pro.”
Phone caused constant problems and reviewer strongly regrets purchase.
“This phone never let me rest every single day it gives me new problems.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Huawei is a multinational technology company based in Shenzhen, China. It designs and makes smartphones, MatePad tablets, Band-series wearables, laptops, and network equipment. Huawei also builds mobile software, cloud services, and network infrastructure for carriers and businesses. It sells devices and services through carriers, authorised retailers, and online channels, while global authorised service centres handle repairs and warranty support.