Reviews in this sample show a recurring pattern: device performance (camera, battery life, tracker accuracy) is often praised, but many consumers report problems with after‑sales support, delivery and warranty handling. Specific issues mentioned include delayed or missing tracking information, unreturned emails or calls, and cases of hardware failure needing repair. If you are considering a Huawei purchase, check the retailer’s return policy and Huawei’s local warranty process, retain purchase documentation and confirm available local service centres. For higher confidence, compare buying channels (authorised retailers or marketplaces) and local refund/return terms before purchase.
Examples from available reviews (Aug 2019 – Feb 2026).
Order delayed, no tracking or helpful customer communication.
“I didn't received any tracking number or any info”
Claims Huawei blocked calls and pressures users to enable intrusive permissions.
“Eventually they blocked my call connection”
Band 8 offers strong accuracy and longevity but has connectivity and strap issues.
“it's one of the most accurate trackers”
Huawei Belgium provided a Dutch manual after request.
“there is now also a Dutch manual.”
Most reviews describe slow, unresponsive or absent after‑sales support, with long reply times and unresolved warranty or repair requests.
A small number of reviewers mention price: some note good value for features, while others report missing extras or charges that reduce perceived value.
Users report pairing, app and notification problems, plus privacy or setup difficulties; a minority praise displays and ease of use.
Reports are mixed: several praise camera, battery and tracker accuracy, but many describe premature failures, sensor faults and physical breakages.
Frequent complaints concern unresponsive email/phone/chat support, poor tracking updates and inconsistent or incorrect online store information.
Overall tone is negative: repeated issues with fulfilment and support drive dissatisfaction despite some positive device performance comments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (14) · Reviews (1) · Quotes shortened · As of: February 2026
Band 6 screen suddenly turned white after two years of use.
“the screen suddenly turned completely white—no display, no response”
Order delayed, no tracking or helpful customer communication.
“I didn't received any tracking number or any info”
Watch failed after third dive and warranty support gave no response.
“Customer service is nonexistent.”
Faulty heart rate sensor and customer service failed to respond.
“No response Also I can't find a helpful manual book anywhere online”
Customer support unresponsive and delivery tracking shows incorrect delivery.
“Terrible customer service.”
Product good but aftercare and support are poor.
“after care is pathetic.”
Employee posted a Google review without customer consent, allegedly misleading.
“a review was posted without consent”
Water-damaged phone repair failed and cloud account now inaccessible.
“the phone never worked correctly.”
Service centre provided untrained support and poor repair quality.
“The service center's performance was incredibly disappointing.”
Customer service refused exchange outside rigid 14-day returns policy.
“it was after their 14 day returns period.”
Unable to pair watch to app due to security puzzle failures.
“Unable to pair after multiple attempts to do puzzle for security”
Huawei Belgium provided a Dutch manual after request.
“there is now also a Dutch manual.”
Marketplace listing errors caused customers to receive wrong-size products and limited returns.
“you get a smartwatch of that color but 46mm size.”
Claims Huawei blocked calls and pressures users to enable intrusive permissions.
“Eventually they blocked my call connection”
Watch shattered from small drop and customer service provided inadequate responses.
“shattered into thousands of glass pieces from a small drop onto a table”
Promotional scales required verification and Huawei repeatedly rejected valid documentation.
“The provided data was correct.”
Cancellation requests ignored and both orders delivered without response.
“They never replied.”
Order never arrived and customer service failed, forcing legal action.
“still no tracking updates with DPD nor any feedback from the agent.”
Band 8 offers strong accuracy and longevity but has connectivity and strap issues.
“it's one of the most accurate trackers”
Unable to contact customer service to cancel and unable to return delivered order.
“There is no contact with Customer Service at all.”
Defective pencil and customer service failed to provide replacement.
“would not help me to replace the defective pencil.”
MatePad has good workmanship and high display-to-surface ratio.
“The MatePad presents itself with very good workmanship”
Paid for extended warranty but account shows only one year and unresolved.
“it only shows 1 yr and not additional 1”
Reports an issue needing maintenance of network settings.
“Maintenance of network settings”
I recently purchased a Huawei smartphone and have been extremely impressed with its performance. The phone is sleek and easy to use, with a large display that makes it easy to navigate through apps and menus.
One feature that stood out to me was the quality of the camera. It takes stunning photos even in low light settings, which is something I haven't found in other smartphones before. Additionally, the battery life has exceeded my expectations - I can easily go a full day without needing to charge it.
Huawei's range of products also caught my attention. From tablets to computers, smart watches to high speed internet devices – they offer everything for all your digital requirements under one roof.
Overall, I am very satisfied with my experience with Huawei so far. Their product line seems versatile yet efficient at technology advancements.
Poor customer service for a month left issue unresolved and wasted money.
“such a poor customer service”
Praises good service, reasonable prices, and amazing products.
“Firstly they have a good service.”
Good overall quality but mid-range processor performs poorly for apps and games.
“la cámara es buena”
Favourite smartphone brand with best camera, fast chip, and long battery.
“It has the best camera ever in a phone”
Very satisfied with consecutive Huawei top-model phones compared to other brands.
“Never been as satisfied with a phone as I have been with my Mate 20 Pro and now P30 Pro.”
Phone caused constant problems and reviewer strongly regrets purchase.
“This phone never let me rest every single day it gives me new problems.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Huawei is a global Chinese multinational founded in 1987 and headquartered in Shenzhen. The company develops and sells consumer electronics and network equipment, including smartphones, tablets, laptops, wearables and broadband devices, and operates globally across retail and carrier channels. For consumers researching Huawei, key areas to check include device categories, regional warranty terms and local authorised service options.