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We Collect & Analyse Reviews

Huawei
Experiences & Reviews

Huawei is a global Chinese multinational founded in 1987 and headquartered in Shenzhen. The company develops and sells consumer electronics and network equipment, including smartphones, tablets, laptops, wearables and broadband devices, and operates globally across retail and carrier channels. For consumers researching Huawei, key areas to check include device categories, regional warranty terms and local authorised service options.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 14%
Latest Review 30d
Overall Rating
1.5

Our Analysis

🎯

Service quality

Most reviews describe slow, unresponsive or absent after‑sales support, with long reply times and unresolved warranty or repair requests.

Share
23%
Weak
💰

Value for money

A small number of reviewers mention price: some note good value for features, while others report missing extras or charges that reduce perceived value.

Share
3%
Mixed
⚡

User experience

Users report pairing, app and notification problems, plus privacy or setup difficulties; a minority praise displays and ease of use.

Share
10%
Weak
🔧

Product quality

Reports are mixed: several praise camera, battery and tracker accuracy, but many describe premature failures, sensor faults and physical breakages.

Share
13%
Weak
📞

Communication

Frequent complaints concern unresponsive email/phone/chat support, poor tracking updates and inconsistent or incorrect online store information.

Share
24%
Weak
⭐

Overall experience

Overall tone is negative: repeated issues with fulfilment and support drive dissatisfaction despite some positive device performance comments.

Share
28%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

E
Ericka
trustpilot.com Sep 30, 2025

Band 6 White Display

Dear Huawei Team, I hope you are well. I’m reaching out to express my disappointment with my Huawei Band 6. I purchased it in July 2022, and while I u...

K
Khalil Nadim
trustpilot.com Sep 30, 2025

I've ordered Huawei watch D2 and on…

I've ordered Huawei watch D2 and on their website says 2 days delivery time and now it's a week and I didn't received any tracking number or any info...

P
PAKHOMOV Serguei
trustpilot.com Sep 30, 2025

Customer service is nonexistent

Huawei Watch Ultimate broke down on the 3rd dive, at less than 20m depth. No response from Huawei regarding the warran...

K
Kevin Farenden
trustpilot.com Sep 30, 2025

Huawei GT5 PRO

I purchased a Huawei GT5 PRO some 17 days ago. So far I have emailed the customer service twice with no response as there is a fault with the heart ra...

J
Jakub Hlasny
trustpilot.com Sep 30, 2025

Terrible customer service

Terrible customer service. Replies in 5-7 days. Incorrect informations. Shipping email came 2 hours before email that it was delivered,...

A
Altha Botha-Viljoen
trustpilot.com Sep 30, 2025

Terrible after service

The product might be good...

E
Edison KBC
trustpilot.com Sep 30, 2025

Unethical Practice at Huawei Experience…

Unethical Practice at Huawei Experience Store (City Center Deira) During our CEO’s visit to the Huawei Authorized Experience Store (City Center Deira)...

C
Callita
trustpilot.com Sep 30, 2025

No water protection and CS

I had a handset, which l really liked until it was accidentally partially dipped in water and the screen gone black. I paid for a new screen and repla...

R
Reyam Al Banna
trustpilot.com Sep 30, 2025

Disappointed with Huawei's Service

Disappointed with Huawei's Service Center I’ve been a loyal Huawei user, enjoying five of their products, which I found reliable and innovative. Unfor...

J
Jason Knight
trustpilot.com Sep 30, 2025

Less than 1 star for Huawei customer service...

Huawei customer service requires much less than 1 star! Beware! My advice from my experiance would be to avoid purchasing from huawei directly and hop...

J
John rohrbeck
trustpilot.com Sep 30, 2025

Bought from adverts in Saga magazine

Bought from adverts in Saga magazine Unable to pair after multiple attempts to do puzzle for security, failed on 3rd attempt Totally useless wa...

w
walter de voecht
trustpilot.com Sep 30, 2025

Excellent service

I have bought a Huawei Band 8 watch. There was only a English manual. But Erik from...

E
Ennio Martignago
trustpilot.com Sep 30, 2025

The worst Marketplace than ever

The worst Marketplace or online store I have ever visited. Incorrect information, hard to understand and especially if you don't have a thousand atten...

S
Stewart
trustpilot.com Sep 30, 2025

The phone technology and performance is…

The phone technology and performance is very good. The problem we have is with Huawei the company and their tactics. I removed many of Huawei and apps...

L
Lukasz G
trustpilot.com Sep 30, 2025

Company that sells faulty hardware and disregards customers

My experience with Huawei has been incredibly disappointing. It became clear early on that they show no real interest in their customers, doing everyt...

L
Lrobin
trustpilot.com Sep 30, 2025

Never again.

I spent almost 600 euros on my last Huawei smartwatch. A set of scales were also supposed to be included in the purchase. Then I found out I had to re...

M
Mr Razzaq
trustpilot.com Sep 30, 2025

Huawei watch sales

Purchased a watch from them. Few minutes later I sent a number of emails requesting cancellation of that order, as I purchased a better spec watch fro...

J
João Pereira
trustpilot.com Sep 30, 2025

Lost Package / Permenent delivery delay

Purchased a WATCH GT 4 46mm on the 18th of August 2024. The checkout process was smooth and 2 days later they confirmed that the item had been shipped...

J
JP94
trustpilot.com Sep 30, 2025

Huawei Band 8

I have owned many different fitness trackers, mainly FitBit and Garmin. I have found they seem to become unreliable after about a year. FitBit in part...

s
skalpcze
trustpilot.com Sep 30, 2025

Customer…

There is no contact with Customer Service at all. I have been trying to cancel the order 5 days so far and no-one contacted me. In the meantime the or...

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Conclusion

Reviews in this sample show a recurring pattern: device performance (camera, battery life, tracker accuracy) is often praised, but many consumers report problems with after‑sales support, delivery and warranty handling. Specific issues mentioned include delayed or missing tracking information, unreturned emails or calls, and cases of hardware failure needing repair. If you are considering a Huawei purchase, check the retailer’s return policy and Huawei’s local warranty process, retain purchase documentation and confirm available local service centres. For higher confidence, compare buying channels (authorised retailers or marketplaces) and local refund/return terms before purchase.