Several reviewers report orders that never arrived, emails that went unanswered, and phone lines they could not reach. Across multiple orders, customers also mention damaged or incomplete items. Others describe quick technical support and helpful staff. Overall, the feedback splits between orders that were sorted out and cases where service failed and stayed unresolved.
Examples from available reviews (Apr 2021 – Mar 2026).
No delivery and no responses to emails or phone calls.
“No delivery, no replies to email, telephone line says wrong number.”
Received damaged, unfit goods and no replacement or refund.
“Delivered faulty goods that could not be assembled due to damage.”
Technical support provided excellent, helpful alternatives and professional service.
“Technical help was first class as usual...”
Order delayed but kept updated; goods arrived and quality pleased.
“i was kept up to date throughout .”
Many reviewers describe refunds not being paid, orders being cancelled, and slow replies from the service team. When service is praised, it usually points to technical support or specific staff who apologised or fixed the problem. Overall, complaints make up most service-quality comments.
Several reviewers say payments were taken but nothing was delivered, or refunds did not come back quickly. Other reviewers praise the value when items arrived undamaged and matched the description. For affected buyers, reports of missing money or slow reimbursement hurt the sense of value.
Many customers say tracking and delivery updates did not appear, and some describe deliveries that arrived late or only in part. A smaller group received updates without chasing and got their orders on time. The ordering-to-delivery journey comes across as uneven.
Several reviews mention items arriving damaged, faulty, or incomplete, including chairs, filing cabinets, and missing parts. A few buyers describe sturdy, well-finished desks and products that met expectations. Most quality issues focus on physical damage and missing components.
Many reviews describe emails and calls going unanswered, including mentions of wrong phone numbers and automated replies. A minority report clear, helpful replies and tracking updates. Some customers say they were told to contact their card provider when problems came up.
Reviews split sharply between low ratings tied to non-delivery and damaged goods, and high ratings that highlight helpful staff and orders arriving intact. Negative experiences show up often around delivery, communication, and refunds. Positive feedback centres on technical support and individual staff stepping in to resolve issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (1) · Reviews (1) · Quotes shortened · As of: March 2026
No delivery and no responses to emails or phone calls.
“No delivery, no replies to email, telephone line says wrong number.”
Company did not respond after long wait for goods.
“don't even answer mails or return your calls”
Order not received and emails about refund went unanswered.
“I haven't received my order placed on the 5th May”
Delivery driver behaved badly and customer service failed to resolve it.
“I was never provided with tracking number”
No updates, then company said they ceased trading without proof.
“the company has ceased trading and to contact my card company”
Received damaged, unfit goods and no replacement or refund.
“Delivered faulty goods that could not be assembled due to damage.”
Paid for items but refund never arrived and contact stopped.
“they have kept my money.”
Item never arrived and emails unanswered; PayPal dispute required.
“Ordered a fire pit which never arrived.”
Order delayed but kept updated; goods arrived and quality pleased.
“i was kept up to date throughout .”
Extremely slow delivery, incomplete order, and no contact from company.
“half a desk got delivered”
Order cancelled; refund issued only after complaints and threats.
“they did eventually after a few days respond by giving my money back”
Technical support provided excellent, helpful alternatives and professional service.
“Technical help was first class as usual...”
Half the order arrived damaged and customer service did not respond.
“the ordered product was noticeably damaged”
Received a damaged and missing chair piece with no response from company.
“One of the chair pieces i received is damaged and another is missing.”
Faulty chair received and attempts to contact company went unanswered.
“Faulty office chair received”
Successive filing cabinets arrived badly damaged and response was lazy.
“Replacement was even worse damaged”
No communication or tracking after ordering; calls and emails unanswered.
“have had no communication or tracking from the company since.”
Customer service was excellent and product exceeded expectations upon delivery.
“Anne at the customer service was super friendly, fast, and went an extra mile”
Company later contacted and resolved issue with friendly, helpful staff.
“John apologised for the difficulties I had experienced in contacting them.”
Staff kept me updated and sourced a suitable home workstation.
“Keeping me updated with progress was a great help”
Chair had not arrived and only generic automated responses were received.
“no email confirmation on delivery or tracking is poor after 9 days from order.”
I recently bought an office desk with summer drawers at Direct Office Supply Company. I looked for this type of furniture for a long time because it meets all my requirements perfectly. It is unlikely that you can find more useful features on competitive products. I'm happy with the desk I bought at Direct Office Supply Company. It has a nice brown color and it matches my office walls. It's sturdy and stable and I like the elegant look of the desk. It was on sale and I got it for less than $10000. I recommend the company any day to people who want to buy office furniture.
Customer service unresponsive and order never delivered; contacting card company.
“Horribly lacking, non-responsive customer service, and no order delivered.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Direct Office Supply sells office furniture and workplace equipment online. The site lists desks, office chairs, filing cabinets, and related accessories, with specifications and dimensions on each product page. Customers order through the website checkout, and the company arranges delivery through courier partners. Many product pages also note assembly details and warranty information where available.