Reviews Analysed
21
We Collect & Analyse Reviews
Direct Office Supply
Experiences & Reviews
Direct Office Supply is an online retailer of office furniture and related workplace equipment, including desks, chairs and storage solutions. Consumers typically encounter the company through its e-commerce site, which offers product listings, delivery options and customer support contacts. When researching reviews for Direct Office Supply, readers often look for information about delivery reliability, product condition on arrival, returns and refund handling, and responsiveness of named advisers or support staff.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
12d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Most reviewers describe poor service responsiveness and unresolved orders; a small number praise individual advisers who resolved issues.
Share
Weak
22%
💰
Value for money
A minority of reviewers report good value or cost-saving alternatives; isolated comments note cheaper options elsewhere.
Share
Strong
4%
⚡
User experience
Many customers describe delayed, partial or cancelled deliveries and difficulty completing orders; a few report clear updates.
Share
Weak
20%
🔧
Product quality
Several reviews report damaged, missing or faulty items on arrival; other customers note sturdy, well-packaged goods.
Share
Weak
10%
📞
Communication
Frequent reports of unanswered emails, non-working phone lines and slow replies; some customers praise named staff for updates.
Share
Weak
22%
⭐
Overall experience
Overall impression from the reviews is predominantly negative, centred on unresolved orders and contact issues; some positive experiences exist.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Total Scam Proceed with Caution
"placed an order April 15, 2023 and my order number is #000088275. I received the payment confirmation on the same day. Since then there was no informa..."
salvika bali
Trustpilot
Sep 30, 2025
Featured for: Payment taken, no refund response
AVOID AT ALL COSTS!
"AVOID AT ALL COSTS! Delivered faulty goods that could not be assembled due to damage. I contacted via email and was told I would receive a replacement..."
Becky Hughes-Evans
Trustpilot
Sep 30, 2025
Featured for: Faulty goods, replacement refused
Ordered an office desk
"Ordered an office desk. Initially, there was an issue with my delivery (normal CDD processes, by the sound of it, caused by my unusual circumstances,..."
Irma
Trustpilot
Sep 30, 2025
Featured for: Helpful agent (Anne), product praised
Good communication
"Order took longer than anticipated however i was kept up to date throughout . I had cancelled 2 previous orders for the same product elsewhere but stu..."
hab12
Trustpilot
Sep 30, 2025
Featured for: Kept updated, good value reported
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
MINTAE KIM
trustpilot.com
Sep 30, 2025
COMPANY WITH PROBLEMS
Must be something going on. No delivery, no replies to email, t...
M
Martin Broadhead
trustpilot.com
Sep 30, 2025
Shambolic Company
An absolute disgrace, don't even answer mails or return your calls after paying and waiting for my goods for...
T
Tina Bardsley
trustpilot.com
Sep 30, 2025
order not received
I haven't received my order placed on the 5th May or a refund, they have not responded t...
W
Weronika Pranczk
trustpilot.com
Sep 30, 2025
Absolutely avoid this company
Please, avoid company, never helped me to solve a problem with delivery, my delivery driver call me 2 min before arrival to address provided want to l...
R
Rhiannon
trustpilot.com
Sep 30, 2025
Poor communications and a shambles
Placed my order on 4th April and have been chasing ever since for delivery. It was quoted that it would be 5-7 working days. It's now 16th May and I h...
B
Becky Hughes-Evans
trustpilot.com
Sep 30, 2025
AVOID AT ALL COSTS!
AVOID AT ALL COSTS! Delivered faulty goods that could not be assembled due to damage. I contacted via email and was told I would receive a replacement...
s
salvika bali
trustpilot.com
Sep 30, 2025
Total Scam Proceed with Caution
placed an order April 15, 2023 and my order number is #000088275. I received the payment confirmation on the same day. Since then there was no informa...
P
Pete
trustpilot.com
Sep 30, 2025
Terrible
Terrible. Absolute time wasters. Ordered a fire pit which never arrived. No answer to any emails and had to raise a PayPa...
h
hab12
trustpilot.com
Sep 30, 2025
Good communication
Order took longer than anticipated however i was kept up to date throughout . I had cancelled 2 previous orders for the same product elsewhere but stu...
A
Adam M
trustpilot.com
Sep 30, 2025
Beyond useless and complete lack of customer service.
Ordered a desk on the 3/3/23, website states 2-3 days delivery, on the 13/3/23 I decide to call to find out whats going on, call at 9.36 in the mornin...
C
Claire
trustpilot.com
Sep 30, 2025
Order cancelled , fought for refund
Ordered an item. Emails from supplier to agree date of delivery , then suddenly supplier said my order had a query and I have to go back to direct off...
W
William Stuart
trustpilot.com
Sep 30, 2025
Technical help was first class as usual…
Technical help was first class as usual from this company. Not only that but they offered three possible alternat...
R
Richard Alvis
trustpilot.com
Sep 30, 2025
Poor customer service
Only half the packages ordered turned up (I had to followup continously with courier as we're initially lost), and when they did arrive the ordere...
O
Office Acct
trustpilot.com
Sep 30, 2025
85803 - Damaged Piece and Missing Piece
One of the chair pieces i received is damaged and another is missing. I actually think I've received a returned piece. I emailed them 3 days ago and t...
M
Muhammad Hussain
trustpilot.com
Sep 30, 2025
Order ID 85631
Order ID. 85631 Faulty office chair received and tried to contact them but no response what so ever. Simply don’t care!!!! Appalling Customer Service!...
I
Ian Bewick
trustpilot.com
Sep 30, 2025
Successive 2 x 2 drawer cabinets delivered are badly damaged
Facts - Ordered a 2 drawer filing cabinet. First one had a dent on one side - sent it back having received a prompt apology. Replacement was even wors...
S
Shanice
trustpilot.com
Sep 30, 2025
Zero communication, zero goods received
Order ID: 84640 Made an order on 15th April 2022 and have had no communication or tracking from the company since. I have sent numerous online quires...
I
Irma
trustpilot.com
Sep 30, 2025
Ordered an office desk
Ordered an office desk. Initially, there was an issue with my delivery (normal CDD processes, by the sound of it, caused by my unusual circumstances,...
M
Mick Robinson
trustpilot.com
Sep 30, 2025
Following my 1 star review dated 7…
Following my 1 star review dated 7 January I feel I need to update the review. Very shortly after my initial review I was contacted by the company, an...
S
Stevie
trustpilot.com
Sep 30, 2025
In these difficult times
In these difficult times can I take this opportunity to thank both John and Anne for assistance once again, sourcing my latest home office work...
Conclusion
Reviews show repeated customer concerns about delivery fulfilment, damaged or incomplete items and limited responsiveness to email and phone contact. A substantial portion of reviewers report unresolved refunds or long waits, while several detail damaged products on arrival. Conversely, a smaller group praise named staff (Anne, John) for helpful, timely support and good product condition when issues were managed. Prospective buyers should consider using secure or traceable payment methods, verify the returns and refund process, and keep records of communications when ordering. If price or product quality is important, weigh the mixed service feedback against the specific product descriptions and available protections from your payment provider.