Reviews show repeated customer concerns about delivery fulfilment, damaged or incomplete items and limited responsiveness to email and phone contact. A substantial portion of reviewers report unresolved refunds or long waits, while several detail damaged products on arrival. Conversely, a smaller group praise named staff (Anne, John) for helpful, timely support and good product condition when issues were managed. Prospective buyers should consider using secure or traceable payment methods, verify the returns and refund process, and keep records of communications when ordering. If price or product quality is important, weigh the mixed service feedback against the specific product descriptions and available protections from your payment provider.
Examples from available reviews (Apr 2021 – Feb 2026).
Paid for items but refund never arrived and contact stopped.
“they have kept my money.”
Received damaged, unfit goods and no replacement or refund.
“Delivered faulty goods that could not be assembled due to damage.”
Customer service was excellent and product exceeded expectations upon delivery.
“Anne at the customer service was super friendly, fast, and went an extra mile”
Order delayed but kept updated; goods arrived and quality pleased.
“i was kept up to date throughout .”
Most reviewers describe poor service responsiveness and unresolved orders; a small number praise individual advisers who resolved issues.
A minority of reviewers report good value or cost-saving alternatives; isolated comments note cheaper options elsewhere.
Many customers describe delayed, partial or cancelled deliveries and difficulty completing orders; a few report clear updates.
Several reviews report damaged, missing or faulty items on arrival; other customers note sturdy, well-packaged goods.
Frequent reports of unanswered emails, non-working phone lines and slow replies; some customers praise named staff for updates.
Overall impression from the reviews is predominantly negative, centred on unresolved orders and contact issues; some positive experiences exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
No delivery and no responses to emails or phone calls.
“No delivery, no replies to email, telephone line says wrong number.”
Company did not respond after long wait for goods.
“don't even answer mails or return your calls”
Order not received and emails about refund went unanswered.
“I haven't received my order placed on the 5th May”
Delivery driver behaved badly and customer service failed to resolve it.
“I was never provided with tracking number”
No updates, then company said they ceased trading without proof.
“the company has ceased trading and to contact my card company”
Received damaged, unfit goods and no replacement or refund.
“Delivered faulty goods that could not be assembled due to damage.”
Paid for items but refund never arrived and contact stopped.
“they have kept my money.”
Item never arrived and emails unanswered; PayPal dispute required.
“Ordered a fire pit which never arrived.”
Order delayed but kept updated; goods arrived and quality pleased.
“i was kept up to date throughout .”
Extremely slow delivery, incomplete order, and no contact from company.
“half a desk got delivered”
Order cancelled; refund issued only after complaints and threats.
“they did eventually after a few days respond by giving my money back”
Technical support provided excellent, helpful alternatives and professional service.
“Technical help was first class as usual...”
Half the order arrived damaged and customer service did not respond.
“the ordered product was noticeably damaged”
Received a damaged and missing chair piece with no response from company.
“One of the chair pieces i received is damaged and another is missing.”
Faulty chair received and attempts to contact company went unanswered.
“Faulty office chair received”
Successive filing cabinets arrived badly damaged and response was lazy.
“Replacement was even worse damaged”
No communication or tracking after ordering; calls and emails unanswered.
“have had no communication or tracking from the company since.”
Customer service was excellent and product exceeded expectations upon delivery.
“Anne at the customer service was super friendly, fast, and went an extra mile”
Company later contacted and resolved issue with friendly, helpful staff.
“John apologised for the difficulties I had experienced in contacting them.”
Staff kept me updated and sourced a suitable home workstation.
“Keeping me updated with progress was a great help”
Chair had not arrived and only generic automated responses were received.
“no email confirmation on delivery or tracking is poor after 9 days from order.”
I recently bought an office desk with summer drawers at Direct Office Supply Company. I looked for this type of furniture for a long time because it meets all my requirements perfectly. It is unlikely that you can find more useful features on competitive products. I'm happy with the desk I bought at Direct Office Supply Company. It has a nice brown color and it matches my office walls. It's sturdy and stable and I like the elegant look of the desk. It was on sale and I got it for less than $10000. I recommend the company any day to people who want to buy office furniture.
Customer service unresponsive and order never delivered; contacting card company.
“Horribly lacking, non-responsive customer service, and no order delivered.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Direct Office Supply is an online retailer of office furniture and related workplace equipment, including desks, chairs and storage solutions. Consumers typically encounter the company through its e-commerce site, which offers product listings, delivery options and customer support contacts. When researching reviews for Direct Office Supply, readers often look for information about delivery reliability, product condition on arrival, returns and refund handling, and responsiveness of named advisers or support staff.