Several reviewers mention cancelled orders, late dispatch and refund requests that remain open. Others report quick delivery and products that match the listing. Many customers say support is hard to reach or not helpful. A small number say the wrong item arrived or that it looked used.
Examples from available reviews (Oct 2017 – Feb 2026).
Return refund delayed and customer service emails went unanswered.
“I have not received any money back.”
No response from support and chatbot provides meaningless delivery dates.
“Their chatbot provides placeholder delivery dates that are meaningless”
Delivery was quick and goods matched their description.
“Quick delivery within sensible predicted timeframe.”
Received used equipment despite website indicating a new product.
“They send you USED EQUIPMENT, not new one”
Service problems show up often. Customers describe slow packing, orders stuck as “in progress,” lost shipments, and cancellations without a clear reason. A smaller group reports smooth, fast fulfilment and correct deliveries.
Value comments are mixed but lean positive on range and price. Multiple reviewers highlight the wide selection, competitive pricing, and fast delivery. One review describes a loyalty-point claim being rejected for a partner purchase, which appears uncommon in the sample.
Some buyers run into issues with account access, checkout, and returns. Several mention missing payment confirmations, being unable to log in, and online return steps that get blocked. Chat and self‑service tools often don’t solve the problem.
Most product feedback says items arrived as described and worked properly. A few reports mention receiving used equipment or a completely different item. These complaints appear less frequent than service and communication issues.
Communication problems come up repeatedly. Reviewers mention emails going unanswered, no reachable phone support, and chatbot replies that offer placeholder delivery dates. A few say staff provided little or no follow‑up on complaints.
Reviews split clearly between happy and unhappy customers. Some buyers report quick, accurate delivery and correct orders, while many others describe unresolved refund or delivery issues and weak support. The result is a polarised overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (3) · Reviews (1) · Quotes shortened · As of: February 2026
Return refund delayed and customer service emails went unanswered.
“I have not received any money back.”
Delivery promise unmet; order packed later than stated.
“How can you indicate that you will deliver within 2 days if you pack it the third day.”
Purchase via partnership did not qualify for promised Viking Points.
“they flat out rejected it”
Order dispatched later than promised and customer emails went unanswered.
“I never did get any response to my emails”
Multiple payment and refund issues with unhelpful customer support.
“no help is available for private customers!”
Delivery was quick and goods matched their description.
“Quick delivery within sensible predicted timeframe.”
Wide product selection, good prices and fast delivery.
“Many products, good price and quick delivery”
Paid for item but delivery stalled and contact impossible.
“no way to contact them.”
Only one of three orders delivered; other items lost and response poor.
“Company delivered 1 of 3 orders”
Order remained in progress with no customer service response.
“the order is IN PROGRESS since day 1”
Paid but received no confirmation and cannot contact them.
“I even can't log-in on my account.”
Item availability changed and customer service chat and emails unhelpful.
“chat bot couldn't help me”
No response from support and chatbot provides meaningless delivery dates.
“Their chatbot provides placeholder delivery dates that are meaningless”
Ordered in-stock item; payment taken but communication poor and order cancelled.
“they were very happy just to cancel my order and not even say sorry about it.”
Unable to complete return online and customer service has not provided return barcode.
“Waiting reply from customer service ( says 2-3 working days).”
Order delayed; emails unanswered but product arrived about a month late.
“I did finally get my product (about a month late).”
Received used equipment despite website indicating a new product.
“They send you USED EQUIPMENT, not new one”
Shipment received promptly and correctly; satisfied so far.
“Zending vlot en correct ontvangen.”
Order and accessories lost and Conrad provided unhelpful response.
“We are to busy to take any action, but you can make an account on MyConrad.nl.”
RAM works fine; delivery labelling caused pickup difficulties.
“work as expected, at the end of the day is a RAM card, nothing special.”
Received wrong item and instructed to return it despite payment.
“They sent me a completely different item, a fabric cover of some kind.”
Alleges overcharge, non-delivery and unresponsive email support until chargeback.
“the company is fraud no phone number and their email support never answers”
I used this site multiple times and they handled my orders carefully and always kept me updated. The only issue I have with them is failure to respond to my emails and calls. At first, it got me worried but when the company’s customer care rep called back he was very apologetic and assured me that my goods had already been dispatched and that they would look at it . During my last order, I noticed a change, my Logitech Z906 5.1 PC speaker Corded 500 W Black arrived earlier than I expected. This was very interesting. The packaging of the item was perfect and the quality of the product matched as well. I will continue to support this store.
Order delivered quickly and as purchased.
“Conrad sent what I purchased, fast delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Conrad Electronic is a European retailer and distributor of electronic components, tools, and consumer electronics. Its online shop sells items such as sensors, cables, power supplies, development boards, and measuring instruments. Many listings include technical specifications and datasheets to help with technical purchases. The company serves private customers and trade buyers via web orders and dedicated business portals.