Reviews Analysed
21
We Collect & Analyse Reviews
AV Parts Master
Experiences & Reviews
AV Parts Master is an audiovisual parts and solutions specialist serving trade and end customers. It focuses on sourcing and supplying AV hardware — such as projectors, screens, monitors, lamps and related accessories — and on providing procurement, delivery and installation services alongside after-sales support.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Reviewers most often describe fast, proactive service: rapid sourcing, same‑day or next‑day delivery and staff who arrange alternatives to meet tight deadlines.
Share
Strong
23%
💰
Value for money
A small number of reviewers mention competitive pricing and good deals; the sample for price commentary is limited relative to other themes.
Share
Mixed
4%
⚡
User experience
Customers report straightforward ordering, prompt follow‑ups and smooth deliveries; a few note administrative delays (refunds or stock waits) affecting the experience.
Share
Strong
23%
🔧
Product quality
Product comments are limited but generally positive where present: projectors and installs met expectations with good image quality and competent installation.
Share
Mixed
4%
📞
Communication
Frequent praise for prompt, clear updates, proactive calls and staff who confirm specs; isolated complaints cite unresponsiveness or delayed refunds.
Share
Strong
22%
⭐
Overall experience
Most reviewers describe a positive end‑to‑end outcome: issues resolved, installations completed and needs met; a small minority report poor handling before resolution.
Share
Strong
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
horrible Service
"Hi there, I am writing to express my deep disappointment with the service I have received from AV PartsMaster. My first enquiry regarding the Dynascan..."
Cecillia
Trustpilot
Sep 30, 2025
Featured for: detailed complaint about communication
Great service
"Thank you to Tom Donegan at AV Parts Master for his excellent service throughout the purchasing process for a replacement projector and screen for our..."
David_M
Trustpilot
Sep 30, 2025
Featured for: praise for responsiveness and delivery
I ordered a particular monitor online…
"I ordered a particular monitor online from AV Parts and paid there and then. Unfortunately it had been discontinued by NEC. Ellie at AV Parts went out..."
Andy Salter
Trustpilot
Sep 30, 2025
Featured for: alternative found, refund delay
Fantastic job
"Excellent communication throughout and a fantastic and swift Install of 7 inte..."
John
Trustpilot
Sep 30, 2025
Featured for: large‑scale install, strong communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Grant
trustpilot.com
Sep 30, 2025
Above and beyond
Couldn't rate AV Part Masters any more. When I was let down by another supplier Tom went above and be...
D
David_M
trustpilot.com
Sep 30, 2025
Great service
Thank you to Tom Donegan at AV Parts Master for his excellent service throughout the purchasing process for a replacement projector and screen for our...
E
Erica Wheeler
trustpilot.com
Sep 30, 2025
Friendly & efficient
Ellie and her colleagues were very helpful with my orde...
S
Sarah Pilkington
trustpilot.com
Sep 30, 2025
5* customer service!
I can't rate AV Partsmaster highly enough, especially Jordan Thurgood. When the touchscreen we wanted was out of stock, Jordan not only went...
D
Daniel Chalaye
trustpilot.com
Sep 30, 2025
AV Parts Master were incredibly helpful…
AV Parts Master were incredibly helpful in sourcing us a replacement projector lamp. Unfortunately there...
C
Caroline
trustpilot.com
Sep 30, 2025
Shipping incredibly quick
Shipping incredibly quick, customer service reply within minutes, any issues sorted i...
G
George Bradley
trustpilot.com
Sep 30, 2025
Great experience!
Ben from sales did a great job on 2 different projects for us Sent him the specs and some ph...
E
Epworth IM
trustpilot.com
Sep 30, 2025
A returning customer
As a returning customer, I love the comms and engagement i get from AVPartsmaster (Scott specifically!). Nothing is too muc...
M
Mr Stephen Burgess
trustpilot.com
Sep 30, 2025
Great customer service
It's hard to get great customer service these days so when it happens it deserves recognition. I ordered a monitor with next day delivery. AV Parts Ma...
S
Stuart Wilson
trustpilot.com
Sep 30, 2025
Fantastic service from AV Partsmaster
Fantastic service from AV Partsmaster, especially from our account manager Scott. He went above and beyond to ensure we got our delivery on time. Very...
A
Amanda Perry
trustpilot.com
Sep 30, 2025
A brilliant service
A brilliant service from Ellie and the team at AV Partsmaster. I placed an order on Wednesday, by Thursday morning I had received a call from Ellie ad...
A
Andy Salter
trustpilot.com
Sep 30, 2025
I ordered a particular monitor online…
I ordered a particular monitor online from AV Parts and paid there and then. Unfortunately it had been discontinued by NEC. Ellie at AV Parts went out...
M
Myles
trustpilot.com
Sep 30, 2025
Great product and Customer Service
I recently purchased a projector for my golf simulator (Viewsonic PX749-4K). I was helped through out my journey by Scott. He was incredibly helpful a...
C
Cecillia
trustpilot.com
Sep 30, 2025
horrible Service
Hi there, I am writing to express my deep disappointment with the service I have received from AV PartsMaster. My first enquiry regarding the Dynascan...
L
Lovestead Email
trustpilot.com
Sep 30, 2025
This company is fabulous - shout out to Debbie!
This company is fabulous - they took the time before shipping to call me and talk through the projector screen I was buying and what I was using it fo...
K
Kieran
trustpilot.com
Sep 30, 2025
I ordered a monitor and was very happy…
I ordered a monitor and was very happy with the experience. There was a short delay whilst stock arrived, which was expected due to it being a newly-r...
S
Sheniz Vechi
trustpilot.com
Sep 30, 2025
Great service and helpful staff
Had a great experience with AV Partsmaster. A special thanks to Scott, who went out of his way t...
J
John
trustpilot.com
Sep 30, 2025
Fantastic job
Excellent communication throughout and a fantastic and swift Install of 7 inte...
S
Santiago
trustpilot.com
Sep 30, 2025
WAS Being completely ghosted, now issue fixed
UPDATE: An hour after this review being written, got a call and my issue was sorted within the day. I like to think the issue with in regards to some...
A
Anthony Weeks
trustpilot.com
Sep 30, 2025
I can’t fault these guys
I can’t fault these guys ! Even recieved a follow up call from Deborah just to chat about the spec’ of the projector just to confirm that it would mee...
Conclusion
Reviews show AV Parts Master is regularly commended for rapid sourcing, responsive staff and reliable deliveries — customers cite same‑day or next‑day outcomes and staff who arrange alternatives. Several reviews highlight helpful, knowledgeable account managers who confirm specifications and coordinate installs. A minority of reviews describe failures in communication or delays (notably a missed commitment and one refund delay), so confirm stock and refund timelines when ordering. For buyers seeking timely sourcing and hands‑on support, the review pattern suggests strengths in responsiveness and fulfilment, with occasional service gaps that are worth checking in advance.