Customers often praise quick replies, knowledgeable staff, and fast delivery. Staff regularly find alternatives and fix order mistakes. Fewer reviews mention wrong deliveries, missing refunds, and stretches with no response. Ratings split clearly between issues that get fixed quickly and service failures that remain unresolved.
Examples from available reviews (Aug 2017 – Mar 2026).
Professional, swift service resolved needs in a human manner.
“Service was very professional and swift resolving my needs in a very human way.”
Easy online ordering with a reassuring follow-up telephone call.
“AV Partsmaster's online ordering process was easy to use & understand.”
Lectern delivered to wrong address and refund only processed after threats.
“it was delivered to someone in Essex.”
Wrong part sent and no refund received after returning it.
“Was sent the wrong part. I sent it back recorded...never received a refund”
Many reviews point to proactive staff who find alternatives, confirm compatibility, and arrange overnight delivery. Customers often mention fast replacements for faulty lamps and helpful on-site support. A small number describe order mistakes that were not put right and returns that moved slowly.
Several customers mention competitive prices, with staff suggesting cheaper, better options. Staff-led substitutions usually kept good value but sometimes led to delayed refunds. A minority say price did not make up for delivery or refund issues.
Reviewers often describe straightforward online ordering, backed up by reassuring follow-up phone calls. Several accounts also call on-site installations and account-managed projects organised and professional. A few reviewers felt stressed when the wrong items arrived close to critical dates.
Some reviews mention faulty lamps and parts, and many describe replacement shipments sent out quickly. A small set report warranty disputes that were not resolved or being directed to manufacturers. Several negative reviews also cite wrong parts being shipped.
Many reviews mention clear, proactive updates by phone and email, and name individual staff members. Several note missed next-day dispatch promises and periods with no reply. A minority report blocked emails or slow responses that pushed complaints further.
Reviews show a sharp split between very positive experiences and low scores tied to fulfilment and refunds. Positive feedback centres on staff stepping in and fixing problems fast. Negative feedback focuses on wrong deliveries, missing refunds, and weak follow-up that left issues unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (10) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: March 2026
Sales support found a cheaper in-stock alternative and handled refund quickly.
“She found another product that was in stock and cheaper”
Order received next morning with excellent customer service and communication.
“Placed our order on Thursday afternoon and received next day in the morning.”
They provided good communication and prompt delivery.
“Good communication, prompt delivery”
Professional, swift service resolved needs in a human manner.
“Service was very professional and swift resolving my needs in a very human way.”
Staff prevented order mistakes and provided exceptional patience and assistance.
“saved us from making a big mistake in our order specification”
Supplier provided excellent support when issues arose with kit.
“AV Partsmaster have been amazing, thank you so much for your support”
They handled a return and Hamish assisted with dimensions and ordering.
“Even going to the supplier to ensure it was fit for my projector”
Customer service proactively offered same-price alternatives and delivered promptly.
“Absolutely amazing customer services the like of which are very rare.”
Delayed delivery initially, but customer service resolved issues and offered compensation.
“Very helpful and responsive approach taken by Deborah in Customer Service”
Customer service arranged a replacement bulb which arrived within three working days.
“Bulb arrived 3 working days later.”
Efficient responses and professional on-site team delivered a faultless experience.
“my experience can only be described as faultless.”
Warranty issue was resolved quickly with a prompt replacement sent.
“Very impressive warranty issue resolution.”
Consultation led to purchase of projectors and excellent service.
“After a good consultation with Scott we made a purchase of 2 x 13k Projectors & lenses.”
Tom corrected an order, sourced a replacement and kept me updated.
“Tom got straight onto putting it right.”
Staff confirmed compatibility and contacted manufacturer to ensure correct purchase.
“They went above and beyond to make sure I was buying the Right Thing”
Long-term customer praised fast delivery, account management and competitive pricing.
“Very fast delivery, great account management from Jordan”
Liv sourced a comparable replacement and arranged overnight shipping.
“Liv contacted me when item was end of life and unavailable”
Missing item was quickly replaced after prompt and exceptional responses.
“Item replaced very quickly.”
Team provided helpful insights and found a suitable meeting-room solution.
“They were all incredibly helpful and quickly picked up from one another”
Easy online ordering with a reassuring follow-up telephone call.
“AV Partsmaster's online ordering process was easy to use & understand.”
Staff provided rapid assistance and delivered needed item within hours.
“Tom went above and beyond to make sure I had what I needed within a few hours.”
Prompt, patient service resulted in timely delivery and bright, crisp setup.
“delivered on the day as promised.”
Staff kept me informed and were helpful during my order.
“kept me posted with what was happening.”
Staff sourced alternatives and arranged collection to meet a tight deadline.
“Jordan not only went above and beyond sourcing an alternative”
They helped source a replacement lamp and assisted with shipping issues.
“Tom couldn't do enough to help get it resolved.”
Very fast shipping and rapid customer service responses resolved issues immediately.
“Shipping incredibly quick, customer service reply within minutes”
Sales rep provided prompt quotes and helpful advice for two projects.
“Ben from sales did a great job on 2 different projects for us”
Returning customer praised engagement and expert reassurance from Scott.
“Nothing is too much trouble and I get the reassurance of an expert”
They communicated proactively and delivered a replacement monitor by next morning.
“Truly superb communication and customer service.”
Account manager ensured on-time delivery, competitive pricing, and great communication.
“He went above and beyond to ensure we got our delivery on time.”
Team suggested a better option and delivered the order overnight.
“Top service and great communication at every stage.”
Staff recommended a cheaper, better alternative but refund took 5–7 working days.
“I ended up with a better option at half the cost.”
Knowledgeable advisor recommended a projector matching needs and budget, stress-free purchase.
“Scott made the whole experience easy and stress-free”
Customer reports lack of communication and wrong model provided before shoot.
“I have emailed Tom twice (on Monday and again today) with no response.”
Staff called to confirm screen dimensions and personally resolved installation queries.
“Biggest shout out to Debbie Tildesley”
Short stock delay then next-day delivery; best price and great deal.
“It was also comfortably the best price around and a great deal”
Advisor recommended the correct product and provided great service.
“Went out of his way to advise me with the correct product suited for the job I needed.”
Excellent communication and swift installation of seven interactive boards across site.
“Excellent communication throughout and a fantastic and swift Install of 7 interactive boards”
Initially unresponsive staff but later resolved the issue after review.
“Now email has been blocked by their systems.”
Personal follow-up, clear communication and fast next-day delivery impressed customer.
“Crystal clear communication and super quick next day delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AV Parts Master is a UK distributor of audiovisual components and replacement parts. It supplies products for commercial AV installs, maintenance, and system upgrades. The online catalogue lists part numbers, technical specs, and cross-reference details. It serves trade customers, integrators, and end-users through web orders, phone support, and account management. Delivery options include standard and expedited dispatch.