Holiday organization and booking services - This was the most hassle free holiday we have ever had as a group. Dew tour busy schedules we had no time to visit holiday service providers and we decided to do it online. We just agreed that each one of us needed to search online for a holiday booking company. After comparing the rates, the destinations, modes of transport, and miscellaneous services we settled on Omega Breaks. Indeed we were right. They Perfectly organized everything and kept us updated on the progress.When the day came, we really enjoyed travelling on the coaches and rail to different hotels and the scenery was amazing. Talk of the hotels, other wonderful places. How we wished we could spend more days and have fun. I can't wait to book a holiday with my family. I’m convinced they will like it.
Omega Breaks
Reviews & Experiences
Reviews show consistent praise for helpful sales agents and many polite, accommodating drivers, and repeated positive comments about hotel quality and breakfasts. Recurring negatives concern coach journey planning and on-route communication — several reviews describe long travel times or driver decisions that caused delays. Website or booking-form problems are rarely reported but can occur and are usually resolved by customer service. If considering Omega Breaks, confirm pickup times and ticketing communication in advance and ask about travel route details when booking.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Nov 2021 – Feb 2026).
It took us 7.5 hours to get to London and home again from Sheffield. We didn’t get a stop in the first 5 hours. Travel was on country roads and not mo...
Elvis Evolution - In brief: Hotel changed at last minute, unable to reach hotel before event due to road closure as Triathlon taking place. Therefore unable to freshen...
Above and beyond booking experience! - I spoke with Carolyne who managed to assist with securing me on an eclipse tour in 2027. When the first was found to be sold out, Carolyne not only we...
What reviewers often mention
Service quality
Most reviewers praise helpful, knowledgeable staff and polite drivers, though several report poorly planned coach routes and long journey times on some trips.
Value for money
Some customers describe accurate pricing and good deals; a smaller group report extra costs or perceive journeys scheduled to maximise passenger numbers.
User experience
Very few reviews mention the website or booking interface; one report a technical address-entry problem that was resolved by staff contact.
Product quality
Hotel stays are frequently described as good—clean rooms and solid breakfasts—while coach comfort varies with several positive driver reports.
Communication
Many reviews note prompt, helpful communication from agents (callbacks, re-sending tickets), but there are isolated cases of poor on-route communication.
Overall experience
Most customers report enjoyable, well-organised breaks; a minority experienced cancelled events, long coach delays or last-minute hotel changes.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
A brilliant weekend with excellent hotel and show - We all loved the whole experience. The Good Hotel was amazing with the staff very friendly and attentive. It was ideally situated for the O2 - we used...
Excellent booking process over phone - Booking really well handled by the...
Friendly and helpful staff when booking…
I am not a fan of online booking so prefer to have a conversation. Booking was quick and easy a...
Unable to book online, Unsure what the problem was. Contact through phone, sales lady very helpful and...
Booked hotel and show deal Show not as advertised not worth the money . Hotel was...
Very friendly and no problems…
Fantastic trip - The show was amazing. The hotel was a bit far out of London but only one tube ride to the show which was good. The hotel was clean and a community hot...
Very well organised. Coach was clean and comfort...
Really good value for money Enjoyed Live Aid the musical We had excellent seats for the performance The Good H...
Really enjoyed our stay at the Good Hotel, such a great locat...
Great value for money! The Devil Wears Prada was an entertaining show and we had fabulous seats. The Good Hotel was very...
Great experience - We had a great trip away to Iceland. From initially booking ou...
Great value and reliable company - Excellent service and very helpful and efficient...
Great freindly coach drivers got us to theart...
Wonderful weekend in London, hotel staff were very attentive, a credit to the hotel. Drivers were very knowledge...
Great experience - Simple booking process and well communicated documents. Hotel was nice, rooms basic...
Great efficient service - ...
Great location for visiting London. Fabulous hotel,Fantastic tickets for show...
London theatre trip for my birthday with family. - Me and my family went on a london theatre break to see Six for my birthday weekend. We had a pick up in my area , Halesowen and met at Warwick service...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About Omega Breaks
Omega Breaks is a UK-based short-break and coach-holiday operator that arranges packaged trips including coach travel, hotel accommodation and ticketed events such as theatre and exhibitions. People searching reviews typically look for information on coach journeys, hotel quality, sales agents and booking support.