Reviews Analysed
21
We Collect & Analyse Reviews
Omega Breaks
Experiences & Reviews
Omega Breaks is a UK-based short-break and coach-holiday operator that arranges packaged trips including coach travel, hotel accommodation and ticketed events such as theatre and exhibitions. People searching reviews typically look for information on coach journeys, hotel quality, sales agents and booking support.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
11d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Most reviewers praise helpful, knowledgeable staff and polite drivers, though several report poorly planned coach routes and long journey times on some trips.
Share
Strong
26%
💰
Value for money
Some customers describe accurate pricing and good deals; a smaller group report extra costs or perceive journeys scheduled to maximise passenger numbers.
Share
Mixed
8%
⚡
User experience
Very few reviews mention the website or booking interface; one report a technical address-entry problem that was resolved by staff contact.
Share
Weak
2%
🔧
Product quality
Hotel stays are frequently described as good—clean rooms and solid breakfasts—while coach comfort varies with several positive driver reports.
Share
Strong
14%
📞
Communication
Many reviews note prompt, helpful communication from agents (callbacks, re-sending tickets), but there are isolated cases of poor on-route communication.
Share
Strong
20%
⭐
Overall experience
Most customers report enjoyable, well-organised breaks; a minority experienced cancelled events, long coach delays or last-minute hotel changes.
Share
Strong
31%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Holiday organization and booking services
"This was the most hassle free holiday we have ever had as a group. Dew tour busy schedules we had no time to visit holiday service providers and we decided to do it online. We just agreed that each one of us needed to search online for a holiday booking company. After comparing the rates, the destinations, modes of transport, and miscellaneous services we settled on Omega Breaks. Indeed we were right. They Perfectly organized everything and kept us updated on the progress.When the day came, we really enjoyed travelling on the coaches and rail to different hotels and the scenery was amazing. Talk of the hotels, other wonderful places. How we wished we could spend more days and have fun. I can't wait to book a holiday with my family. I’m convinced they will like it."
Akeem Ajmal
Collected.reviews
Nov 25, 2021
Featured for: Positive organisation; kept customers updated
It took us 7.5 hours to get to London…
"It took us 7.5 hours to get to London and home again from Sheffield. We didn’t get a stop in the first 5 hours. Travel was on country roads and not mo..."
Mrs Sinclair
Trustpilot
Sep 30, 2025
Featured for: Severe travel delays; poor driver communication
Elvis Evolution
"In brief: Hotel changed at last minute, unable to reach hotel before event due to road closure as Triathlon taking place. Therefore unable to freshen..."
Clive thomas
Trustpilot
Sep 30, 2025
Featured for: Last-minute hotel change; bad communication
Above and beyond booking experience!
"I spoke with Carolyne who managed to assist with securing me on an eclipse tour in 2027. When the first was found to be sold out, Carolyne not only we..."
Chris
Trustpilot
Sep 30, 2025
Featured for: Agent held booking; excellent support
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
JW
trustpilot.com
Sep 30, 2025
The sales person was very knowledgeable…
The sales person was very knowledgeable and info...
D
Donna Harjani
trustpilot.com
Sep 30, 2025
Love the Good hotel London!0
It was a brilliant break. Only one problem. I didn't receive the email with entry tickets codes for the towe...
M
MRS CHRISTINE COLE
trustpilot.com
Sep 30, 2025
What was written was what you got…
Everything was as described even the price! The hotel was fine break...
D
Dianne
trustpilot.com
Sep 30, 2025
Brilliant time
...
M
Mrs Sinclair
trustpilot.com
Sep 30, 2025
It took us 7.5 hours to get to London…
It took us 7.5 hours to get to London and home again from Sheffield. We didn’t get a stop in the first 5 hours. Travel was on country roads and not mo...
S
Steven Penton
trustpilot.com
Sep 30, 2025
Hi we had a lovely time in London
Hi we had a lovely time in London. Show was brilliant. H...
S
Samantha Beal
trustpilot.com
Sep 30, 2025
Brilliant experience & our driver was…
Brilliant experience & our driver was fantastic! The only negative...
C
Clive thomas
trustpilot.com
Sep 30, 2025
Elvis Evolution
In brief: Hotel changed at last minute, unable to reach hotel before event due to road closure as Triathlon taking place. Therefore unable to freshen...
M
Mrs Chapman
trustpilot.com
Sep 30, 2025
Unable to use the website
Unable to use the website, it wouldn't allow me to put in my address. Once I...
C
Chris
trustpilot.com
Sep 30, 2025
Above and beyond booking experience!
I spoke with Carolyne who managed to assist with securing me on an eclipse tour in 2027. When the first was found to be sold out, Carolyne not only we...
L
Lynne
trustpilot.com
Sep 30, 2025
The agent I spoke to was extremely…
The agent I spoke to was extremely helpful and went the extra m...
M
Mrs Beedles
trustpilot.com
Sep 30, 2025
Prompt service
Prompt service, good communic...
P
Paul Merritt
trustpilot.com
Sep 30, 2025
Ruined by the coach driver, everything else was excellent.
The hotel was excellent, with helpful staff, great rooms, and really good food. The bar area was great, but should have been staffed with more bar sta...
M
Mrs C Thomas
trustpilot.com
Sep 30, 2025
The hotel was very good
The hotel was very good. The drivers were so polite and...
J
Joanne Brady
trustpilot.com
Sep 30, 2025
LONDON THEATRE EXPERIENCE
Just booked again with omega go to see Mamna Mia The sales team were very polite and helpful .The...
H
Heather W
trustpilot.com
Sep 30, 2025
Very helpful and found the trip I…
Very helpful and found th...
M
Mrs louise Noble
trustpilot.com
Sep 30, 2025
Relaxing stress free break
We had a lovely time on our trip to Birmingham to see Torville and Dean . Coach driver was friendly kept us informed . Hotel was nice with plenty of o...
M
Mrs Gardner
trustpilot.com
Sep 30, 2025
Spoke to a very friendly and…
Spoke to a very friendly and knowledge...
L
Les Hornby
trustpilot.com
Sep 30, 2025
A good day out,
A well-organised day out wh...
S
Sarah Smith
trustpilot.com
Sep 30, 2025
Great deal
Felt like we were not in the main hotel as we were ‘ upgraded’ to another building. Hotel basic...
Conclusion
Reviews show consistent praise for helpful sales agents and many polite, accommodating drivers, and repeated positive comments about hotel quality and breakfasts. Recurring negatives concern coach journey planning and on-route communication — several reviews describe long travel times or driver decisions that caused delays. Website or booking-form problems are rarely reported but can occur and are usually resolved by customer service. If considering Omega Breaks, confirm pickup times and ticketing communication in advance and ask about travel route details when booking.