Reviewers often praise Omega Breaks for easy phone bookings and attentive staff during trips. Many guests say the theatre breaks offer good value, with clean, basic hotels and good seats. A smaller group report serious problems, including very long coach journeys and at least one last-minute cancellation with poor notice. Some also mention website booking issues, usually sorted out through phone support.
Examples from available reviews (Nov 2021 – Feb 2026).
Preferred phone booking; process was quick, easy, and queries answered.
“Booking was quick and easy and my queries answered etc.”
Great value: entertaining show, fabulous seats, comfortable hotel and friendly staff.
“Great value for money!”
Journey took 7.5 hours with poor planning and no driver communication.
“It took us 7.5 hours to get to London and home again from Sheffield.”
Last-minute hotel change, event cancelled, and very poor communication.
“However, very poor communication.”
Several reviews describe sales staff as knowledgeable and quick to respond. Coach drivers get frequent praise for being polite and sharing local knowledge. A minority mention delays or poor driver management that disrupted the day.
Many guests point to strong value on theatre breaks, citing excellent seats and breakfasts. Positive reviews often link good prices with hotels that felt acceptable. Fewer reviewers say the show or room fell short of expectations or didn’t feel worth the cost.
Most guests describe well-organised, enjoyable itineraries and attentive hotel staff. Two reviews say the coach journey times were excessive and spoiled the trip. A few users couldn’t complete an online booking and turned to phone staff to sort it out.
Across reviews, hotel standards range from basic but clean to very good. Occasional comments mention small rooms, small beds, or being placed in a different building. Several reports also note clean, comfortable coaches.
Many customers praise clear booking paperwork and quick communication by phone. A small number report missing ticket emails that were later fixed by phone. At least one review describes last-minute changes with too little notice.
Overall feedback is mainly positive, with many five-star reviews describing enjoyable breaks and efficient service. Negative experiences are a clear minority, focused on major travel delays and a cancelled event that caused serious dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Loved the Good Hotel and Mamma Mia the Party, highly recommended.
“We all loved the whole experience.”
Booking was really well handled by phone.
“Booking really well handled by the person on the other end of the line.”
Staff were friendly and helpful during booking.
“Friendly and helpful staff when booking a weekend London show.”
Preferred phone booking; process was quick, easy, and queries answered.
“Booking was quick and easy and my queries answered etc.”
Couldn’t book online but phone sales help resolved issue quickly.
“Contact through phone, sales lady very helpful and explained everything clearly.”
Show not as advertised and not worth the money, tiny room despite lovely hotel.
“Show not as advertised not worth the money .”
Staff were very friendly and no problems experienced.
“Very friendly and no problems experienced”
Amazing show and good price despite hotel distance and small beds.
“The show was amazing.”
Very well organised with a clean, comfortable coach; would use again.
“Coach was clean and comfortable.”
Good value for money with excellent seats and basic but clean hotel.
“Really good value for money”
Enjoyed Good Hotel location and energetic Live Aid show with great singers.
“Really enjoyed our stay at the Good Hotel”
Great value: entertaining show, fabulous seats, comfortable hotel and friendly staff.
“Great value for money!”
Great trip to Iceland with fantastic booking and overall experience.
“We had a great trip away to Iceland.”
Excellent, helpful and efficient company; would definitely use again.
“Excellent service and very helpful and efficient company”
Friendly coach drivers arrived on time and answered all questions.
“Great freindly coach drivers got us to theartres on time and answered all our questions xx”
Wonderful weekend with attentive hotel staff and knowledgeable drivers.
“Drivers were very knowledgeable of the areas in London”
Simple booking with clear documents; nice hotel, great show and seats.
“Simple booking process and well communicated documents.”
They provided great, efficient service throughout.
“Great efficient service”
Great London location, fabulous hotel and tickets; would recommend Omega Breaks.
“Great location for visiting London.”
Family London theatre break with informative driver and restful hotel.
“The driver on the coach talked about the places we passed”
Knowledgeable sales person called back when room became available.
“The sales person was very knowledgeable and informed”
Ticket email was missing but issue was promptly resolved by phone.
“I didn't receive the email with entry tickets codes for the tower of London.”
Trip matched description and offered good breakfast and timings.
“Everything was as described even the price!”
They had a brilliant time on the break.
“Brilliant time”
Journey took 7.5 hours with poor planning and no driver communication.
“It took us 7.5 hours to get to London and home again from Sheffield.”
Lovely London break with a brilliant show and good hotel.
“Hi we had a lovely time in London.”
Brilliant experience and excellent driver, but outward journey lasted nine hours.
“Brilliant experience & our driver was fantastic!”
Last-minute hotel change, event cancelled, and very poor communication.
“However, very poor communication.”
Couldn't use website to enter address but phone support resolved it.
“Unable to use the website, it wouldn't allow me to put in my address.”
Agent Carolyne went above and beyond securing and holding my booking.
“Carolyne not only went above and beyond with finding me another tour”
Agent was extremely helpful and went the extra mile assisting.
“The agent I spoke to was extremely helpful”
Prompt service with good communication and an excellent coach driver.
“Prompt service, good communication, excellent coach driver”
Excellent hotel and food, but driver delays and poor management ruined day.
“The only point we were not happy with was the coach driver.”
Hotel very good and drivers were polite and accommodating.
“The drivers were so polite and very accommodating.”
Sales team were polite, knowledgeable, and explained queries before booking.
“The sales team were very polite and helpful”
Staff were very helpful and found the trip I wanted.
“Very helpful and found the trip I wanted.”
Relaxing break with friendly driver and good hotel, early Sunday limited options.
“Coach driver was friendly kept us informed”
Spoke to friendly, knowledgeable Sadie with excellent customer service.
“Spoke to a very friendly and knowledgeable Sadie.”
A well-organised day out that went according to plan.
“A well-organised day out which went according to plan.”
Upgraded to another building; hotel was basic but clean and well located.
“Felt like we were not in the main hotel as we were ‘ upgraded’ to another building.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Omega Breaks is a UK operator that runs short breaks and coach trips. It bundles hotel stays with theatre tickets and day tours. Customers can book online or by phone, with a choice of coach travel and hotel options. Omega Breaks sends booking documents and tickets for each trip and works with hotels and coach providers to organise the travel arrangements.