Reviews Analysed
21
We Collect & Analyse Reviews
Just Go Holidays
Experiences & Reviews
Just Go Holidays is a UK-based tour operator that markets coach-based holidays, escorted tours and short breaks. Consumers researching the company commonly look for information about coach travel, included excursions, hotel standards, booking and cancellation policies. For reliable decision-making, check pickup arrangements, baggage rules, single-room supplements and any local taxes before booking. If contacting the company, keep written records of booking confirmations and any correspondence for complaint or refund queries.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
13d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Most reviews praise drivers, guides and booking staff for friendliness, helpfulness and organisation; a small number report isolated rep or driver incidents.
Share
Strong
26%
💰
Value for money
Several customers report unexpected charges (single-room supplements, tourist taxes) or refunds owed; a minority explicitly call the trips good value.
Share
Weak
6%
⚡
User experience
Booking and telephone support are frequently described as straightforward, patient and helpful; occasional long journeys and missed pickups caused dissatisfaction.
Share
Strong
21%
🔧
Product quality
Hotels, coaches and excursions are often described as clean and enjoyable; some guests report underwhelming meals or room standards on a few trips.
Share
Strong
15%
📞
Communication
Many reviews note helpful, patient agents; several others describe slow or absent responses to complaints and altered arrangements without notice.
Share
Mixed
14%
⭐
Overall experience
Overall impressions vary: many guests report enjoyable, hassle-free breaks while a minority experienced refund problems, missed pickups or poor rep communication.
Share
Mixed
18%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
The driver was exceptional and I felt…
"The driver was exceptional and I felt very safe. The tour guide was very informative and when I had missed..."
Wendy
Trustpilot
Sep 30, 2025
Featured for: Illustrates strong service_quality
hi there still no refund from this bad…company
"hi there still no refund from this bad company. waiting for £218, what they took of 2 old pensioners, who had no holiday, becau..."
david massey
Trustpilot
Sep 30, 2025
Featured for: Refund complaint and missed pickup
I have written in full with photos…
"I have written in full with photos about our recent experience and after 2 weeks I am..."
Janice Lydle
Trustpilot
Sep 30, 2025
Featured for: Awaiting reply communication failure
Over priced and underwhelming
"I've written a review on Trip Advisor. My 2 stars are because the Coach driver, Rob, was awesome, and the hostel staff were hard working. Why were we..."
zoe marshall
Trustpilot
Sep 30, 2025
Featured for: Price complaint; accommodation issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
d
david massey
trustpilot.com
Sep 30, 2025
hi there still no refund from this bad…company
hi there still no refund from this bad company. waiting for £218, what they took of 2 old pensioners, who had no holiday, becau...
M
Margaret
trustpilot.com
Sep 30, 2025
A very helpful person who answered all…
A very helpful person who...
z
zoe marshall
trustpilot.com
Sep 30, 2025
Over priced and underwhelming
I've written a review on Trip Advisor. My 2 stars are because the Coach driver, Rob, was awesome, and the hostel staff were hard working. Why were we...
E
Elizabeth Leslie
trustpilot.com
Sep 30, 2025
Good staff.
Clear information. Friendl...
t
trish
trustpilot.com
Sep 30, 2025
Nice hotel shame about the rep.
Nice hotel, polite staff, evening entertainment and good food. Crete has a large Tourist tax at 10E per night, which cost me 90 = £78 per room, so ver...
E
Edward Williams
trustpilot.com
Sep 30, 2025
great hotels and guides
...
D
David
trustpilot.com
Sep 30, 2025
Agents patience
The agent was very helpful when we made the first booking. She was very patient when we changed the boo...
S
Sandra Kavanagh
trustpilot.com
Sep 30, 2025
Friendly and helpful advice booking by…
Friendly and helpful adv...
B
Brian Hooper
trustpilot.com
Sep 30, 2025
Very polite and friendly from the start…
Very polite and friendly from the start of the call, and quickly...
M
Mrs Davies
trustpilot.com
Sep 30, 2025
Tom made it all easy
Tom made it all easy , asked all the questions needed, asked if anything we needed...
W
Wendy
trustpilot.com
Sep 30, 2025
The driver was exceptional and I felt…
The driver was exceptional and I felt very safe. The tour guide was very informative and when I had missed...
S
Sue
trustpilot.com
Sep 30, 2025
Great value holidays, just don't expect haute cuisine!
This was my husband's first and my second Just Go UK coach trip. The whole experience was hassle-free from beginning to end. The holiday was very good...
A
Ashley Hunt
trustpilot.com
Sep 30, 2025
The care and thoughtfulness of Andy our…
The care and thoughtfulness of Andy our driver over-rode the hiccough's of the vagaries the weather threw at us. We had to swap day 1 for day 2 which...
M
Mrs AVIS STANDRING
trustpilot.com
Sep 30, 2025
Straightforward booking system
Straightforward booking system, helpful customer service girls. Good hotels and included tours. Only slight pro...
N
Nic Bennett
trustpilot.com
Sep 30, 2025
An enjoyable break to the North of…
An enjoyable break to the North of England. The coach was comfortable & the hotel, Leonard’s in Newcastle, was very clean & well kept. The trips to Ha...
J
Janice Lydle
trustpilot.com
Sep 30, 2025
I have written in full with photos…
I have written in full with photos about our recent experience and after 2 weeks I am...
T
TERENCE COURTNADGE
trustpilot.com
Sep 30, 2025
Perfect as it is possible to be
Perfect as it is possible to be. Great hotel serving great food, very pleased with hotel and location. Coach journey there and back couldn't be better...
M
Mr Relph
trustpilot.com
Sep 30, 2025
booking was fine
booking was fine local pickup was fine hotel was fair no lift break fast ok underwhelmed by dinn...
E
Elizabeth McCarter
trustpilot.com
Sep 30, 2025
Disappointing.
As previously reviewed. Journey took 18 hours from pickup to arrival in Dublin. Same on return. Donegal was lovely, boat trip on Donegal Bay was enjoy...
S
Sandra
trustpilot.com
Sep 30, 2025
Everything was on time.
Everything was on time. The food was excellent. Staff...
Conclusion
Reviews show consistent praise for drivers, guides and booking staff, which suggests operational strengths in on-trip assistance and agent support. However, several customers reported problems with refunds, missed pickups and extra charges such as single-room supplements or tourist taxes. When considering Just Go Holidays, check pickup locations and times, read terms on supplements and local taxes, and keep written records of bookings and communications. If issues arise, document them (photos, receipts, emails) and follow the company’s complaints process so refunds or adjustments can be pursued.