Many reviewers mention quick, helpful phone bookings and attentive staff. Several customers praise the hotels, drivers, and guided excursions. A minority describe unresolved refunds, surprise supplement charges, and weak communication during the trip. Travel timing and pickup arrangements sometimes caused major disruption for some travellers.
Examples from available reviews (Nov 2021 – Feb 2026).
Helpful staff responded as promised.
“Very helpful and got back to me just as they said.”
Good communication from the company.
“Good communication”
Still waiting for £218 refund after missing holiday pickup.
“hi there still no refund from this bad company.”
Charged £75 single-room supplement despite hotel not charging.
“Why were we charged £75 for a single room supplement for a room with a single bed???”
Reviewers often praise staff for being patient, clear, and good at fixing problems during booking. Several posts mention specific agents and quick follow-ups as standout moments. A small number of customers say staff did not resolve post-trip issues to their satisfaction.
Many travellers call their holiday good or very good value, especially with coach travel and excursions included. A few complaints point to surprise costs, such as a single-room supplement, which lowered the sense of value. Some also mention long waits or lengthy journeys that, for them, reduced overall value.
Phone bookings come across as easy and effective, and staff often step in to complete or fix online booking problems. Some customers cite limited travel dates, awkward pickup points, or very early pickups as sticking points. These operational hassles show up less often than the positive booking experiences.
Guests frequently commend the hotels, drivers, and tour guides for being safe and professional. Many highlight clean rooms and helpful staff on site. A few mention disappointing dining or itinerary changes that affected the trip.
Many reviews describe booking-stage phone communication as clear, friendly, and timely. Other accounts mention slow replies, no response after sending photos, or weak updates from on-site representatives. These breakdowns appear less often, but when they happen, they hit satisfaction hard.
Most feedback points to smooth bookings and enjoyable trips, backed by attentive staff and capable drivers. Negative stories focus on unresolved refunds, unexpected fees, and occasional disruption from travel timing or pickups. Strong praise for frontline staff sits alongside a smaller set of unresolved admin problems, creating a clear split in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Good communication from the company.
“Good communication”
No problems when booking the holiday.
“No problems booking”
Holiday was excellent and good value.
“Excellent good value”
Good value, but a long wait to return home caused disruption.
“The only reason I gave 4 stars was the wait to return home”
Smooth, detailed booking process with attentive staff.
“Very impressed indeed with the booking process.”
Phone answered quickly; friendly telesales made booking easy.
“Phone answered quickly telesales person friendly helpful very easy to book my holiday”
Helpful staff responded as promised.
“Very helpful and got back to me just as they said.”
Telephone assistant was very helpful.
“Telephonist was very helpful”
Transaction completed in a friendly manner.
“The transaction was completed in a friendly way”
Telephone staff completed booking after online seating issue.
“I spoke to a very polite and knowledgable person who finished the booking.”
Mentioned the sales representative they spoke with.
“Sales rep I spoke with”
Simple to book and dealt with excellently.
“Simple to book. Excellently dealt with.”
Easy phone booking and very helpful staff.
“Easy to book on phone very helpful.”
Heidi provided very helpful assistance.
“Heidi was really helpful”
Customer service advisor was very helpful.
“customer service advisor was very helpful”
Easy theatre booking with upgrade options; professional company.
“It was an easy experience to book a Theatre Trip.”
Helpful, friendly telephone booking experience.
“Helpful, friendly booking by phone.”
Reviewer values speaking to a person rather than impersonal online service.
“It’s always nice to speak to someone on the other end.”
Limited trip dates and disappointed with pick-up point availability.
“not many dates though for trips wanted and pick up point bit disappointed”
Very helpful telephone staff, especially Kelly, who understood older customers.
“Very helpful telephone staff”
Still waiting for £218 refund after missing holiday pickup.
“hi there still no refund from this bad company.”
A very helpful person answered all my questions.
“A very helpful person who answered all my questions.”
Charged £75 single-room supplement despite hotel not charging.
“Why were we charged £75 for a single room supplement for a room with a single bed???”
Clear information and a friendly, patient receptionist.
“Friendly and patient receptionist”
Nice hotel but poor representative failed to communicate excursion changes.
“Very poor Rep who did not communicate with his guests.”
Reviewer praised the great hotels and guides.
“great hotels and guides”
Agent was very patient and helped with booking date changes.
“She was very patient when we changed the booking to a different date.”
Received friendly and helpful booking advice by telephone.
“Friendly and helpful advice booking by telephone”
Polite and friendly call; holiday booked clearly and quickly.
“Very polite and friendly from the start of the call”
Tom made booking easy and answered all questions.
“Tom made it all easy”
Exceptional driver and informative tour guide enhanced the trip.
“The driver was exceptional and I felt very safe.”
Hassle-free, very good value holiday including coach and excursions.
“The holiday was very good value for money”
Driver Andy's care compensated for weather-related itinerary changes.
“The care and thoughtfulness of Andy our driver over-rode the hiccough's of the vagaries the weather threw at us.”
Straightforward booking system; helpful staff but very early pickup.
“Only slight problem was the middle of the night pickup!”
Enjoyable coach break with clean hotel and friendly driver.
“An enjoyable break to the North of England.”
Still waiting for a reply two weeks after submitting photos.
“after 2 weeks I am still waiting for a reply.”
Excellent hotel and coach but concern over driver running out of hours.
“he'd run out of hours for driving and was phoning for a relief when I left”
Booking and pickup fine; hotel fair but dinners underwhelming.
“underwhelmed by dinners pretty much soup or salad for starter”
Very long 18-hour journey; some enjoyable sights but taxi didn't turn up.
“Journey took 18 hours from pickup to arrival in Dublin.”
Punctual journey with excellent food and friendly staff.
“Everything was on time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Just Go Holidays sells packaged coach holidays, day trips, and theatre breaks. It organises transport, hotel stays, and optional guided excursions. Customers can book online or by phone, and itineraries usually show pickup points and trip length. Public information includes sample itineraries, terms and conditions, and customer contact details.