Reviews show consistent praise for drivers, guides and booking staff, which suggests operational strengths in on-trip assistance and agent support. However, several customers reported problems with refunds, missed pickups and extra charges such as single-room supplements or tourist taxes. When considering Just Go Holidays, check pickup locations and times, read terms on supplements and local taxes, and keep written records of bookings and communications. If issues arise, document them (photos, receipts, emails) and follow the company’s complaints process so refunds or adjustments can be pursued.
Examples from available reviews (Nov 2021 – Oct 2025).
The driver was exceptional and I felt very safe. The tour guide was very informative and when I had missed...
hi there still no refund from this bad company. waiting for £218, what they took of 2 old pensioners, who had no holiday, becau...
I have written in full with photos about our recent experience and after 2 weeks I am...
Over priced and underwhelming - I've written a review on Trip Advisor. My 2 stars are because the Coach driver, Rob, was awesome, and the hostel staff were hard working. Why were we...
Most reviews praise drivers, guides and booking staff for friendliness, helpfulness and organisation; a small number report isolated rep or driver incidents.
Several customers report unexpected charges (single-room supplements, tourist taxes) or refunds owed; a minority explicitly call the trips good value.
Booking and telephone support are frequently described as straightforward, patient and helpful; occasional long journeys and missed pickups caused dissatisfaction.
Hotels, coaches and excursions are often described as clean and enjoyable; some guests report underwhelming meals or room standards on a few trips.
Many reviews note helpful, patient agents; several others describe slow or absent responses to complaints and altered arrangements without notice.
Overall impressions vary: many guests report enjoyable, hassle-free breaks while a minority experienced refund problems, missed pickups or poor rep communication.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
hi there still no refund from this bad company. waiting for £218, what they took of 2 old pensioners, who had no holiday, becau...
A very helpful person who answered all…
Over priced and underwhelming - I've written a review on Trip Advisor. My 2 stars are because the Coach driver, Rob, was awesome, and the hostel staff were hard working. Why were we...
Good staff. - Clear information. Friendl...
Nice hotel shame about the rep. - Nice hotel, polite staff, evening entertainment and good food. Crete has a large Tourist tax at 10E per night, which cost me 90 = £78 per room, so ver...
great hotels and guides - ...
Agents patience - The agent was very helpful when we made the first booking. She was very patient when we changed the boo...
Friendly and helpful advice booking by…
Very polite and friendly from the start of the call, and quickly...
Tom made it all easy , asked all the questions needed, asked if anything we needed...
The driver was exceptional and I felt very safe. The tour guide was very informative and when I had missed...
Great value holidays, just don't expect haute cuisine! - This was my husband's first and my second Just Go UK coach trip. The whole experience was hassle-free from beginning to end. The holiday was very good...
The care and thoughtfulness of Andy our driver over-rode the hiccough's of the vagaries the weather threw at us. We had to swap day 1 for day 2 which...
Straightforward booking system, helpful customer service girls. Good hotels and included tours. Only slight pro...
An enjoyable break to the North of England. The coach was comfortable & the hotel, Leonard’s in Newcastle, was very clean & well kept. The trips to Ha...
I have written in full with photos about our recent experience and after 2 weeks I am...
Perfect as it is possible to be. Great hotel serving great food, very pleased with hotel and location. Coach journey there and back couldn't be better...
booking was fine local pickup was fine hotel was fair no lift break fast ok underwhelmed by dinn...
Disappointing. - As previously reviewed. Journey took 18 hours from pickup to arrival in Dublin. Same on return. Donegal was lovely, boat trip on Donegal Bay was enjoy...
Everything was on time. The food was excellent. Staff...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Just Go Holidays is a UK-based tour operator that markets coach-based holidays, escorted tours and short breaks. Consumers researching the company commonly look for information about coach travel, included excursions, hotel standards, booking and cancellation policies. For reliable decision-making, check pickup arrangements, baggage rules, single-room supplements and any local taxes before booking. If contacting the company, keep written records of booking confirmations and any correspondence for complaint or refund queries.