Customer feedback shows consistent praise for Eurocamp's phone teams and call‑centre agents, who are often credited with resolving booking or payment problems. Many reviewers find the website and booking process straightforward, but some report navigation glitches or online payment issues, so check booking confirmations. Accommodation quality is mixed: several guests describe clean, well‑maintained mobile homes, while a small number report poor or tatty units—review park photos and recent guest comments. Several reviews mention extra charges and voucher limitations (for example bedding fees and voucher ineligibility); confirm any extras and voucher acceptance before booking.
Examples from available reviews (Oct 2025).
Great company, website needs work - Would have given 5 stars but the website was very glitchy , had t...
Excellent value for money. Very helpful answering qu...
Poor accommodation, dirty , tatt...
Eurocamp, can’t wait to come again! - Easy to use website. Easy booking process and like how a previous holidaymaker gets loyalty discoun...
Limited mentions of the company's overall service and booking process; where cited customers describe helpful, prompt assistance from staff.
Views on value are mixed: some reviewers praise prices and discounts, while others complain about extra charges and voucher restrictions.
Most comments concern the website and booking flow: many find online booking easy, though a minority report navigation glitches or payment issues.
Accommodation feedback varies: several customers note clean, well‑maintained units and good facilities, while a few report dirty or tatty mobile homes.
Staff and call‑centre support are frequently praised for being friendly and helpful; phone queries and complex bookings are often resolved.
Overall impressions are less frequently stated; where given customers generally report a positive holiday experience and reassurance when booking.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
Great company, website needs work - Would have given 5 stars but the website was very glitchy , had t...
The facilities in the mobile home
Online payment - I was having a problem making an online payment The person I spoke to in cust...
Booking was really simple and stress…
Brilliant service cannot fault booking…
Easy - It was really easy to u...
Great website and so easy to navigate
Poor accommodation, dirty , tatt...
Clear information on website. Exce...
Excellent value for money. Very helpful answering qu...
The staff was very friendly on the very satisfied…
I was able to book a three centre holiday and channel crossing over the phone very quickly a...
Friendly professional staf...
Easy to book and helpful staff. Just a shame you can't use the Tesco vouchers on the bi...
The website is not easy to navigate but the main glitch was when we had to insert personal details of our party that it would not take the birthday of...
Lovely site, everything very clean and well maintained, accommodation absolutely lovely. Only improvement would be basic bedding as standar...
From start to finish making a holiday wish list for me was great, everyone was so helpful and it wa...
Eurocamp, can’t wait to come again! - Easy to use website. Easy booking process and like how a previous holidaymaker gets loyalty discoun...
Eurocamp made the booking easy! - Booked the holiday with Isabel who was most helpful and answered all my questio...
Very helpful call centre agent - Very helpful ca...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Eurocamp is a European holiday operator offering pre-booked mobile‑home and caravan holidays at holiday parks across Europe. It provides both online and phone booking channels and is commonly used by families seeking self‑catering breaks.