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We Collect & Analyse Reviews

Eurocamp
Experiences & Reviews

Eurocamp is a European holiday operator offering pre-booked mobile‑home and caravan holidays at holiday parks across Europe. It provides both online and phone booking channels and is commonly used by families seeking self‑catering breaks.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 90%
Latest Review 13d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Limited mentions of the company's overall service and booking process; where cited customers describe helpful, prompt assistance from staff.

Share
6%
Mixed
💰

Value for money

Views on value are mixed: some reviewers praise prices and discounts, while others complain about extra charges and voucher restrictions.

Share
11%
Mixed
⚡

User experience

Most comments concern the website and booking flow: many find online booking easy, though a minority report navigation glitches or payment issues.

Share
36%
Strong
🔧

Product quality

Accommodation feedback varies: several customers note clean, well‑maintained units and good facilities, while a few report dirty or tatty mobile homes.

Share
11%
Mixed
📞

Communication

Staff and call‑centre support are frequently praised for being friendly and helpful; phone queries and complex bookings are often resolved.

Share
33%
Strong
⭐

Overall experience

Overall impressions are less frequently stated; where given customers generally report a positive holiday experience and reassurance when booking.

Share
3%
Mixed

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

D
Daryl smith
trustpilot.com Sep 30, 2025

Great company, website needs work

Would have given 5 stars but the website was very glitchy , had t...

M
Mark
trustpilot.com Sep 30, 2025

The facilities in the mobile home

The facilities in the mobile h...

C
Chris Grindey
trustpilot.com Sep 30, 2025

Online payment

I was having a problem making an online payment The person I spoke to in cust...

c
customer
trustpilot.com Sep 30, 2025

Booking was really simple and stress…

Booking was really s...

S
Sue
trustpilot.com Sep 30, 2025

Brilliant service cannot fault booking…

Brilliant service canno...

c
customer
trustpilot.com Sep 30, 2025

Easy

It was really easy to u...

c
customer
trustpilot.com Sep 30, 2025

Great website and so easy to navigate

Great website and...

d
donna.
trustpilot.com Sep 30, 2025

Poor accommodation

Poor accommodation, dirty , tatt...

R
Rev Ian Mcdonald
trustpilot.com Sep 30, 2025

Clear information on website

Clear information on website. Exce...

J
Joyce Spencer
trustpilot.com Sep 30, 2025

Excellent value for money

Excellent value for money. Very helpful answering qu...

J
John Wyatt
trustpilot.com Sep 30, 2025

The staff was very friendly on the very satisfied…

The staff was very friendly...

C
Customer
trustpilot.com Sep 30, 2025

I was able to book a three centre…

I was able to book a three centre holiday and channel crossing over the phone very quickly a...

c
customer
trustpilot.com Sep 30, 2025

Friendly professional staff

Friendly professional staf...

E
Ebony Denny
trustpilot.com Sep 30, 2025

Easy to book and helpful staff

Easy to book and helpful staff. Just a shame you can't use the Tesco vouchers on the bi...

A
Anisa
trustpilot.com Sep 30, 2025

The website is not easy to navigate but…

The website is not easy to navigate but the main glitch was when we had to insert personal details of our party that it would not take the birthday of...

c
customer
trustpilot.com Sep 30, 2025

Lovely site

Lovely site, everything very clean and well maintained, accommodation absolutely lovely. Only improvement would be basic bedding as standar...

M
Mr G Spencer
trustpilot.com Sep 30, 2025

From start to finish making a holiday…

From start to finish making a holiday wish list for me was great, everyone was so helpful and it wa...

M
Mrs Copley
trustpilot.com Sep 30, 2025

Eurocamp, can’t wait to come again!

Easy to use website. Easy booking process and like how a previous holidaymaker gets loyalty discoun...

M
Mr Adrian Carter
trustpilot.com Sep 30, 2025

Eurocamp made the booking easy!

Booked the holiday with Isabel who was most helpful and answered all my questio...

D
David
trustpilot.com Sep 30, 2025

Very helpful call centre agent

Very helpful ca...

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Conclusion

Customer feedback shows consistent praise for Eurocamp's phone teams and call‑centre agents, who are often credited with resolving booking or payment problems. Many reviewers find the website and booking process straightforward, but some report navigation glitches or online payment issues, so check booking confirmations. Accommodation quality is mixed: several guests describe clean, well‑maintained mobile homes, while a small number report poor or tatty units—review park photos and recent guest comments. Several reviews mention extra charges and voucher limitations (for example bedding fees and voucher ineligibility); confirm any extras and voucher acceptance before booking.