Reviews Analysed
20
We Collect & Analyse Reviews
Blue Sea Holidays
Experiences & Reviews
Blue Sea Holidays is a travel agency brand frequently reviewed for its booking service, pricing and customer support. This summary aggregates customer feedback on booking experience, communication, service quality, value for money and holiday arrangements to help consumers researching the company.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
21d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers praise helpful, patient agents (Morgan, Paul, Blessina) who resolve booking queries, luggage and reservation issues promptly.
Share
Strong
30%
💰
Value for money
Several customers report competitive or lowest-found prices and successful room upgrades; a minority describe price rises and an unfulfilled price-match.
Share
Strong
6%
⚡
User experience
Many reviewers prefer phone-assisted bookings, describing quick, single-call resolutions; a few report a manual process and problems with online booking.
Share
Strong
6%
🔧
Product quality
Some customers say hotel options and upgrades were handled well; a smaller number report missing transfers and booking discrepancies requiring follow-up.
Share
Mixed
5%
📞
Communication
Frequent comments note prompt, responsive phone and email contact; agents are often described as quick to follow up and apply changes.
Share
Strong
30%
⭐
Overall experience
Majority describe repeat bookings and positive experiences with staff; isolated reviews report unresolved disputes and a serious employment-payment allegation.
Share
Strong
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
A mostly manual process with unresolved disputes
"I asked in online chat if they price match. They responded that they do, but it would be easier to discuss on the phone. I was hoping to book online s..."
Ahmed
Trustpilot
Sep 30, 2025
Featured for: detailed negative about process
ANDY BREWER IS A THIEF
"I joined Blue Sea Holidays in May 2025 under a commission-based agreement directly with Andy Brewer, the Managing Director. From the beginning, I was..."
karan singh
Trustpilot
Sep 30, 2025
Featured for: employee allegation of unpaid commissions
Booking for August 2026
"We recently used blueseas to book a hotel, definitely the best price I could find. Although I had not used them before I had a great experience with t..."
Anna Olds
Trustpilot
Sep 30, 2025
Featured for: mentions price and room upgrade
Morgan my the best advisor ever
"Morgan my the best advisor ever! He is so helpful, I was so fussy client but he always makes my wishes come true! Morgan..."
Margaret
Trustpilot
Sep 30, 2025
Featured for: strong praise for advisor Morgan
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
D
Darnell Luke
trustpilot.com
Sep 30, 2025
This is my 4th booking with Blue Sea…
This is my 4th booking with Blue Sea Hoildays and honestly have nothing but great things to say. I personally book with a member of the team called Mo...
M
Martin
trustpilot.com
Sep 30, 2025
Egypt- hurghada
I have just booked a holiday with blue sea holidays and it was a really smooth process. Gerald was brilliant from start to finish, he sorted my quote...
C
Craig Jones
trustpilot.com
Sep 30, 2025
After booking with Dana for the past 3…
After booking with Dana for the past 3 years and always had great service we have now had our 1st 2 bookings...
M
Mrs Ellen King
trustpilot.com
Sep 30, 2025
Blessina Jetti was very helpful and…
Blessina Jetti was very helpful...
Z
Zoe Dawn
trustpilot.com
Sep 30, 2025
Blessina Jetti was very responsive in…
Blessina Jetti was very responsive in dealing with some issues we had wi...
M
Margaret
trustpilot.com
Sep 30, 2025
Morgan my the best advisor ever
Morgan my the best advisor ever! He is so helpful, I was so fussy client but he always makes my wishes come true! Morgan...
K
Kathryn McAdam
trustpilot.com
Sep 30, 2025
I rang to add extra luggage allowance…
I rang to add extra luggage allowance to my holiday. Paul was very polite and helpful. He waited on...
S
Siobhan Spencer
trustpilot.com
Sep 30, 2025
Helpful, informative & efficient.
We have used Blue Sea Holidays for a number of years now & we have always found them to be courteous and accommodating. This time around we have been...
k
karan singh
trustpilot.com
Sep 30, 2025
ANDY BREWER IS A THIEF
I joined Blue Sea Holidays in May 2025 under a commission-based agreement directly with Andy Brewer, the Managing Director. From the beginning, I was...
S
Susan MEDHURST
trustpilot.com
Sep 30, 2025
Resolved within 24 hours
Once Blessina Jetti had established I was insistent that the luggage was booked on the initial booking. The...
M
Mulu
trustpilot.com
Sep 30, 2025
Very Good
Experienced and helpful staff. Specialy Mr Paul was...
R
Rashmi Panigrahi
trustpilot.com
Sep 30, 2025
I appreciated the timely manner in…
I appreciated the timely manner in which my query was handled. Maggie Hart was polite and friendly on the phone and helped me resolve the issues I was...
C
Customer
trustpilot.com
Sep 30, 2025
Very helpful
I rang the admin team as I was having problems checking in my flights. Maggie was really helpful going...
M
Mariamol Gipson
trustpilot.com
Sep 30, 2025
Easy
It was a great experience booking with blue sea holidays. The agents which ours was called Morgan who was available to communicate most of the time w...
D
David Clark
trustpilot.com
Sep 30, 2025
following a sleepless night because I…
following a sleepless night because I had messed up by not downloading the return boarding pass I was greatly relieved wh...
c
customerpaul millar
trustpilot.com
Sep 30, 2025
Any problems ask to speak to Morgan 👌👌👌👏👏👏👏
I would just like to think blue seas for putting me on to Morgan who went out of his way to sort my problems out and took time to explain everything t...
A
Ahmed
trustpilot.com
Sep 30, 2025
A mostly manual process with unresolved disputes
I asked in online chat if they price match. They responded that they do, but it would be easier to discuss on the phone. I was hoping to book online s...
B
Ben
trustpilot.com
Sep 30, 2025
Really responsive and gave great…
Really responsive and gave great custom...
A
Allyg
trustpilot.com
Sep 30, 2025
Great company everyone so helpful from…
Great company everyone so helpful from the initial boo...
A
Anna Olds
trustpilot.com
Sep 30, 2025
Booking for August 2026
We recently used blueseas to book a hotel, definitely the best price I could find. Although I had not used them before I had a great experience with t...
Conclusion
Customer feedback for Blue Sea Holidays is largely positive about staff helpfulness and responsive communication, with multiple reviewers naming agents (Morgan, Paul, Blessina, Maggie) who resolved luggage, boarding pass and booking queries. Several reviewers report good prices and successful room upgrades. However, there are isolated but significant negative reports: one detailed customer dispute about pricing and booking process, and one former agent alleging unpaid commissions. Consumers should confirm price-match and transfer inclusions in writing and retain booking confirmations; consider calling to speak with an agent if you prefer phone-based support.