Many reviewers mention specific advisors and praise fast, attentive booking help. Many say repeat bookings go smoothly and that staff give useful price guidance. A minority describe cancelled reservations, surprise fees, and refunds that were not resolved. Overall, reviews split between strong agent support and serious operational breakdowns.
Examples from available reviews (Aug 2016 – Mar 2026).
Fifth booking; service described as top tier and Morgan Alan praised.
“The service and holidays have been top tier.”
Blessina Jetti was helpful and prompt in replying to enquiries.
“Blessina Jetti was very helpful and always prompt with the reply.”
Multiple errors, unexpected fees, and poor customer service caused dissatisfaction.
“complete amateurs who appear to be making it up as they go”
Reviewer warns about extortionate cancellation charges and advises caution.
“Extortionate cancellation charges please be warned”
Advisors named Morgan, Paul, Lisa, and Molly get repeated praise for personal, patient help and proactive fixes. Several reviews describe quick handling of booking changes and step-by-step support for complex requests. Service complaints are rare by comparison, though a few low-rated posts mention them.
Several customers say they found competitive prices and got helpful upgrade advice while booking. Other reviews warn about high cancellation charges and unexpected booking fees. Negative value comments appear in a minority and focus on penalties and pricing that felt misleading.
Many reviewers describe easy, one-call bookings and smooth online or phone transactions. A smaller group reports manual processing mistakes, price changes, and refunds that stalled. The feedback points to reliable routine bookings for many, and major friction for others.
Some reviews mention successful fulfilment, such as luggage added to bookings and boarding passes issued. Several guests report problems like online bookings dropping or hotels no longer being available at the quoted price. Travel-product details come up less often than service, but include both fixes and failures.
Many comments highlight quick phone and email replies, with staff staying on calls until issues are sorted. Multiple reviewers name specific agents for clear, reassuring updates before travel. A small number describe slow or poor communication tied to unresolved problems.
Many customers describe repeat bookings and strong loyalty linked to individual advisors. A clear minority call the operation disorganised, pointing to cancelled trips, unpaid disputes, and slow refunds. Taken together, reviews show consistently positive service for many alongside isolated but serious negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (7) · Quotes shortened · As of: March 2026
Reviewer warns about extortionate cancellation charges and advises caution.
“Extortionate cancellation charges please be warned”
Reviewer describes the company as shambolic and unsatisfactory.
“Absolutely shambolic company”
Multiple errors, unexpected fees, and poor customer service caused dissatisfaction.
“complete amateurs who appear to be making it up as they go”
Online booking failed; hotel unavailable and refund process delayed for reviewer.
“sorry they couldn't make our booking with hotel as no rooms left at this price”
Customer service proactively contacted and provided quick, dedicated support before trip.
“customer service contacted over phone to make sure we didnt forget anything before trip”
Reviewer states they booked and paid for a holiday with the company.
“Booked and paid for a holiday.”
Reviewer accuses company of misleading pricing and excessive booking fees.
“Totally misleading and a right rip off.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Blue Sea Holidays runs an online travel booking service selling package holidays as well as flight and hotel bookings. It sends booking confirmations and manages itinerary changes and add-ons such as luggage and seat requests. Customers can book for solo travellers, families, and groups through its booking channels. The company posts booking terms and payment policies and handles customer payments and refunds.