Reviews Analysed
3
We Collect & Analyse Reviews
Al Fresco Holidays
Experiences & Reviews
Al Fresco Holidays is a holiday travel company. This summary is intended for consumers researching Al Fresco Holidays reviews, highlighting recurring customer concerns such as booking confirmations, cancellations, refunds and customer service interactions.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
1417d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Service experiences are mixed but skew negative: some customers praised prompt help and refunds, while others report poor cancellation handling and lost trust.
Share
Weak
30%
💰
Value for money
Reviews do not address price or perceived value explicitly; commentary focuses on operational issues like cancellations and refunds rather than cost.
Share
Mixed
0%
⚡
User experience
One reviewer reported a flaky website and missing confirmation emails, affecting the booking experience and causing extra calls to customer service.
Share
Mixed
10%
🔧
Product quality
There are no comments about the quality of holiday accommodation or on-site services in these reviews.
Share
Mixed
0%
📞
Communication
Communication is inconsistent: some customers received clear confirmation and fast emails, while others report no notice and having to chase refunds.
Share
Weak
30%
⭐
Overall experience
Overall impressions diverge: one strong positive refund experience contrasts with two reviews describing delays, cancellations and reduced trust.
Share
Weak
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 3 verified reviews (July 2020 – October 2025).
Really positive experience with this…
"Really positive experience with this company. Have travelled with them before, however this time our holiday was postponed due to covid. We have now o..."
Laura
External Source
Mar 16, 2021
Featured for: Positive refund and customer service
bad cancelling and refunding policy
"you are expected to be charged for cancelling but if they cancel themselves within a week from depart they do..."
Setevoltas Rio
External Source
Jul 21, 2020
Featured for: Delayed refunds; poor communication example
Holly day
"
Horrible Cancellation Process!!
I've used this service twice so far to plan holidays.
On the first occasion, I had problems with the website and had to phone them.
They were incredibly helpful and sorted everything out promptly.
This time though I booked online, did not have any problems at all, did not receive an email confirmation, but did get an email saying that they had canceled my booking.
When I went to rebook it stated there wasn't enough availability.
I think their cancellation policy is horrible and their website is really flaky
I am an experienced travel counselor, however, after the recent incidents, I am losing trust.
I hope this will not continue "
Fabia K
Collected.reviews
Nov 25, 2021
Featured for: Illustrates trust loss and mixed sentiment
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 3 reviews
All Customer Reviews
Sources: External Source (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025
F
Fabia K
Collected.reviews
Nov 25, 2021
Holly day
Horrible Cancellation Process!!
I've used this service twice so far to plan holidays.
On the first occasion, I had problems with the website and had to phone them.
They were incredibly helpful and sorted everything out promptly.
This time though I booked online, did not have any problems at all, did not receive an email confirmation, but did get an email saying that they had canceled my booking.
When I went to rebook it stated there wasn't enough availability.
I think their cancellation policy is horrible and their website is really flaky
I am an experienced travel counselor, however, after the recent incidents, I am losing trust.
I hope this will not continue
L
Laura
External Source
Mar 16, 2021
Really positive experience with this…
Really positive experience with this company. Have travelled with them before, however this time our holiday was postponed due to covid. We have now o...
S
Setevoltas Rio
External Source
Jul 21, 2020
bad cancelling and refunding policy
you are expected to be charged for cancelling but if they cancel themselves within a week from depart they do...
Conclusion
Reviewers repeatedly discuss cancellations, refunds and communication rather than accommodation quality. Some customers report rapid, full refunds and helpful staff; others experienced delayed refunds, missing confirmations and a flaky website. Before booking, consumers may want to check cancellation and refund policies and keep written confirmation of bookings. If problems occur, escalate promptly and keep records of communications to support any refund claims.