Customers describe mixed service around cancellations and refunds. Two reviews mention cancelled bookings or slow refunds, with no notification. Another review reports a quick, full refund and helpful staff. Ratings range from high to low, showing sharply different experiences.
Examples from available reviews (Jul 2020 – Feb 2026).
Booking was cancelled without confirmation and cancellation process felt horrible.
“Horrible Cancellation Process!!”
They provided a fast full refund and helpful customer service.
“Received the full refund faster then we expected it.”
They delayed refunds and did not notify customers about cancellations.
“they don't even let you know when.”
Two reviews point to trouble with cancellations and slow refunds. One review describes helpful support and a fast, full refund. Most complaints focus on how cancellations are handled and processed.
The reviews do not mention price or value. These entries give little to go on for value for money.
Customers report uneven booking and cancellation experiences. Issues include cancellations without confirmation and refunds arriving on different timelines.
No reviews comment on accommodation quality, facilities, or on-site services. There is nothing here to judge the quality of the stay.
Two reviews say cancellations came without advance notice. One review praises helpful customer service and a prompt refund, suggesting inconsistent communication.
Overall feedback points to inconsistent service, with cancellations and refunds as the main sticking points. Both high and low ratings appear, showing split experiences among customers.
For each review, the core experience based on original source reviews.
Sources: External Source (2) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Horrible Cancellation Process!!
I've used this service twice so far to plan holidays.
On the first occasion, I had problems with the website and had to phone them.
They were incredibly helpful and sorted everything out promptly.
This time though I booked online, did not have any problems at all, did not receive an email confirmation, but did get an email saying that they had canceled my booking.
When I went to rebook it stated there wasn't enough availability.
I think their cancellation policy is horrible and their website is really flaky
I am an experienced travel counselor, however, after the recent incidents, I am losing trust.
I hope this will not continue
They provided a fast full refund and helpful customer service.
“Received the full refund faster then we expected it.”
They delayed refunds and did not notify customers about cancellations.
“they don't even let you know when.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Al Fresco Holidays runs an online booking site for outdoor stays and short breaks. It lists campsites, caravan parks, and glamping options, and lets customers search by location and date. Customers can book and pay on the site and receive reservation confirmations. The company also offers customer support for booking changes and cancellations.