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Al Fresco Holidays
Reviews & Experiences

Reviewers repeatedly discuss cancellations, refunds and communication rather than accommodation quality. Some customers report rapid, full refunds and helpful staff; others experienced delayed refunds, missing confirmations and a flaky website. Before booking, consumers may want to check cancellation and refund policies and keep written confirmation of bookings. If problems occur, escalate promptly and keep records of communications to support any refund claims.

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Overview & Key Metrics

Review count
3
Sources
External Source, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Service experiences are mixed but skew negative: some customers praised prompt help and refunds, while others report poor cancellation handling and lost trust.

💰

Value for money

Reviews do not address price or perceived value explicitly; commentary focuses on operational issues like cancellations and refunds rather than cost.

⚡

User experience

One reviewer reported a flaky website and missing confirmation emails, affecting the booking experience and causing extra calls to customer service.

🔧

Product quality

There are no comments about the quality of holiday accommodation or on-site services in these reviews.

📞

Communication

Communication is inconsistent: some customers received clear confirmation and fast emails, while others report no notice and having to chase refunds.

⭐

Overall experience

Overall impressions diverge: one strong positive refund experience contrasts with two reviews describing delays, cancellations and reduced trust.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 3 reviews

All Reviews

Sources: External Source (2) · Collected.reviews (1) · Quotes shortened · As of: October 2025

F
Fabia K
Collected.reviews Nov 25, 2021

Holly day -

Horrible Cancellation Process!!



I've used this service twice so far to plan holidays.

On the first occasion, I had problems with the website and had to phone them.

They were incredibly helpful and sorted everything out promptly.

This time though I booked online, did not have any problems at all, did not receive an email confirmation, but did get an email saying that they had canceled my booking.

When I went to rebook it stated there wasn't enough availability.

I think their cancellation policy is horrible and their website is really flaky





I am an experienced travel counselor, however, after the recent incidents, I am losing trust.





I hope this will not continue

L
Laura
External Source Mar 16, 2021

Really positive experience with this company. Have travelled with them before, however this time our holiday was postponed due to covid. We have now o...

S
Setevoltas Rio
External Source Jul 21, 2020

bad cancelling and refunding policy - you are expected to be charged for cancelling but if they cancel themselves within a week from depart they do...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Al Fresco Holidays

Al Fresco Holidays is a holiday travel company. This summary is intended for consumers researching Al Fresco Holidays reviews, highlighting recurring customer concerns such as booking confirmations, cancellations, refunds and customer service interactions.