Reviews Analysed
21
We Collect & Analyse Reviews
1pMobile
Experiences & Reviews
1pMobile is a UK-based mobile virtual network operator (MVNO) that offers SIM-only pay monthly plans and online account management. It uses the EE network for coverage and sells a range of data and voice plans aimed at budget-minded consumers. People searching reviews typically look for information on coverage, plan allowances, switching/porting and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
17d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Some reviewers praise fast, helpful phone support that resolves issues quickly; others report difficulty getting through, rude responses and inconsistent handling.
Share
Mixed
11%
💰
Value for money
Many reviewers note lower prices and larger data allowances compared with previous providers, though a few ask for more generous plan tiers.
Share
Strong
15%
⚡
User experience
Switching and number porting are frequently described as straightforward; several users, however, find the website or app confusing or in need of improvement.
Share
Mixed
15%
🔧
Product quality
Coverage and speeds on the EE network are repeatedly reported as reliable and improved versus prior providers, with users noting consistent signal.
Share
Strong
19%
📞
Communication
Reports are mixed: a UK-based call centre is praised for patient help, while chatbots, unanswered emails and dropped calls are common complaints.
Share
Mixed
10%
⭐
Overall experience
Most reviewers are satisfied overall — highlighting coverage and cost benefits — with a smaller group reporting negative experiences mainly around support and billing.
Share
Strong
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Uses EE network
"Uses EE network, so coverage is excellent. Family bundle available allowing one person to (Me) to pay for entire family's phone contracts in one place..."
Mr Eyre
Trustpilot
Sep 30, 2025
Featured for: Praises UK call centre
Excellent coverage and much faster
"Excellent coverage and much faster, moved from Gifgaff which use O2 which is pretty pa..."
Harry Lawton
Trustpilot
Sep 30, 2025
Featured for: Highlights coverage and value
absolutly impossible to get hold of…
"absolutly impossible to get hold of someone, a human, in this company. we are supposed to have £10 PM unlimted calls and text (cant remember data becu..."
Josephine Jardine
Trustpilot
Sep 30, 2025
Featured for: Detailed contactability complaint
Works, but hope it does work as customer service is rude
"I've been on 1pmobile for near enough a year, having moved from Voxi due to moving house and preferring an EE network. Heard good things about them, b..."
Matthew
Trustpilot
Sep 30, 2025
Featured for: Notes rude service and billing
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mr Eyre
trustpilot.com
Sep 30, 2025
Uses EE network
Uses EE network, so coverage is excellent. Family bundle available allowing one person to (Me) to pay for entire family's phone contracts in one place...
K
KDunn
trustpilot.com
Sep 30, 2025
Decent
Ported in from Smarty due to coverage issues. No issues, although the...
J
Julie Andrew
trustpilot.com
Sep 30, 2025
Recently suffered a serious issue with…
Recently suffered a serious issue with phone and router- or so I thought. Nothing worked and we thought it was due to lightening. Turned out it was da...
J
Josephine Jardine
trustpilot.com
Sep 30, 2025
absolutly impossible to get hold of…
absolutly impossible to get hold of someone, a human, in this company. we are supposed to have £10 PM unlimted calls and text (cant remember data becu...
M
Mark Steeples
trustpilot.com
Sep 30, 2025
Seamless change over from a previous…
Seamless change over from a previou...
M
Martin Vale
trustpilot.com
Sep 30, 2025
Seamless switch and great deal
Wanted to see how it went for the first month, been pleasantly surprised and impressed by the way the switch over went including my number porting. Ha...
A
Alex Furmston
trustpilot.com
Sep 30, 2025
Phone lines are never taking calls
Phone lines are never taking calls, emails ar...
H
Harry Lawton
trustpilot.com
Sep 30, 2025
Excellent coverage and much faster
Excellent coverage and much faster, moved from Gifgaff which use O2 which is pretty pa...
S
Sean Barrett
trustpilot.com
Sep 30, 2025
Simple to join
Simple to join, and good value to use - nothin...
L
Lisa Zychowicz
trustpilot.com
Sep 30, 2025
Excellent value!
Very reasonable cost - saving me lots of mo...
T
Tom
trustpilot.com
Sep 30, 2025
Best network and uses EE which is plus
Best network and uses EE which is plus Decent coverage / speeds and plans especially when they use EE It would be nice if you changed the plans up a b...
M
M. Ruiu
trustpilot.com
Sep 30, 2025
Glad I switched
Excellent network cove...
C
CHRIS
trustpilot.com
Sep 30, 2025
Early days but so far no drop off in…
Early days but so far no drop off in signal compared to Vodafone and better coverage in m...
s
stephen Affleck-Drimer
trustpilot.com
Sep 30, 2025
The products are good
The products are good, but customer service is po...
M
Mrs Walker
trustpilot.com
Sep 30, 2025
The change over was easy and quick
The change over was easy and quick, I think my old phone now works more quickly and the deal...
J
Jennifer Clarke
trustpilot.com
Sep 30, 2025
So far so good
So far so good! Went to 1p mobile because they use the EE Network but are much cheaper. Porting my number in has been seemless. Haven't needed custom...
M
Mary
trustpilot.com
Sep 30, 2025
Easy to swap over
...
M
Melanie
trustpilot.com
Sep 30, 2025
Ive been looking for a company with a…
Ive been looking for a company with a connection where I dont get cut off on nearly every phone call I make or receive. I used to be with O2, then s...
M
Matthew
trustpilot.com
Sep 30, 2025
Works, but hope it does work as customer service is rude
I've been on 1pmobile for near enough a year, having moved from Voxi due to moving house and preferring an EE network. Heard good things about them, b...
A
Alison Compitus
trustpilot.com
Sep 30, 2025
Easy to switch
Easy to switch, no fuss and great cho...
Conclusion
Reviews for 1pMobile show consistent praise for network coverage and competitive pricing, with many users reporting smooth switching and good signal. Multiple reviewers highlight the EE-based coverage and improved data allowances compared with prior providers. However, customer support and communication receive mixed feedback: some callers commend UK-based agents, while others report chatbots, long waits or rude interactions. If coverage and cost are your priorities, reviews indicate 1pMobile often delivers; if prompt, responsive support is essential to you, consider that several reviewers experienced difficulties and advise caution.