Feedback is sharply split between standout help from individual agents and frequent breakdowns in day-to-day service. Many reviewers name advisors who fixed problems quickly and handled cases well. Just as many describe account access errors, chat dropouts, missing refunds, and long outages. Network reports range from flawless coverage to speeds that are barely usable.
Examples from available reviews (Dec 2021 – Feb 2026).
Zoe diagnosed the issue, raised a ticket, and reassured about security.
“Zoe was quick to diagnose the issue, and will raise a trouble ticket for the bug.”
Three weeks without any service despite repeated contacts and false promises.
“i have been 3 weeks without any use of any services.”
Very poor mobile speeds for months after network changes despite payment.
“I have barely 2mbps download and 0.1mbps upload not Mbps but mbps.”
Unable to log into account for two months and support unhelpful.
“I have been unable to log into my account for two months.”
Most reviews focus on customer support. Reviewers often single out named advisors for quick, capable fixes. Another large group points to AI-only chat, dropped conversations, and tickets that never get resolved.
Several reviewers mention noticeable savings and good-value plans, including one who said they saved over £30 a month. Others call the plans expensive or say they moved to cheaper competitors that included extra roaming. Positive value comments show up often, but clear price complaints sit alongside them.
Many users report login failures, 400 Bad Request errors, and broken PAC or top-up steps. Chat sessions that disconnect and website errors often block basic account tasks. A few describe smooth setup and quick transfers, but those accounts are less common.
Experiences split between strong performance and major network trouble. Some reviewers describe flawless coverage and fast speeds. Others report weeks without data, phones stuck on an “E” signal, and very low Mbps after network changes.
Most communication complaints involve slow or inconsistent chat replies and mixed messages about vouchers or refunds. Several reviewers describe refunds arriving late or not at all, plus referral vouchers that never come through. A few praise fast responses on social media, but that feedback is limited.
Overall feedback is polarised across support, usability, and network reliability. Many issues end well when a named agent steps in. A separate negative cluster centres on account access problems, unreliable chat, and delayed refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Received wrong colour phone and the company refused to offer an exchange.
“I recieved the wrong colour phone and instead of offering an exchange, they wanted me to return the phone”
Good network and service but web chat slow and lacks a mobile app.
“VOXI is a really good service, but web chat can take long to reply, which is normal”
Excellent network with many extras.
“Excellent network with great many extras”
Saved over £30 per month and agent Urmi was efficient.
“I'm now saving over £30/mth on my bills!”
Account marked closed yet personal data retained and deletion denied.
“VOXI claims my account is "closed,' yet my login details are still valid”
Support is entirely AI chat and a human cannot be reached.
“It is all ai chat for help.”
Zoe diagnosed the issue, raised a ticket, and reassured about security.
“Zoe was quick to diagnose the issue, and will raise a trouble ticket for the bug.”
Reviewer switched to a cheaper competitor offering free global roaming.
“Expensive!! Switched to Simp mobile instead because they are cheaper and gave me free global roaming!”
Very poor mobile speeds for months after network changes despite payment.
“I have barely 2mbps download and 0.1mbps upload not Mbps but mbps.”
Pleasant customer service with fast replies and quick resolution.
“Very pleasant customer service very fast replys sorted a deal out for quickly A+++++++++++ voxi customer service”
Phone overheated and refund took about two months after complaint.
“phone started to overheat...it took about 2 months for them to refund my money”
Website verification failed and chat prevented typing, forcing account changes.
“it stopped me typing after half of a sentence”
Urmi was extremely helpful and made the transfer smooth.
“Urmi was extremely helpful on the live chat and made the transfer process smooth and straightforward.”
Ordering error compounded by slow returns, unresponsive chat, and login problems.
“I have been unable to get in touch via the website chat for 3 days now - it is completely unresponsive”
Reviewer says they were treated poorly and advises others to avoid.
“Avoid Liars Please stay away from these cowboys”
Lera promptly resolved bank change and restored the stopped plan professionally.
“Lera’s professionalism, patience, and clear guidance made the entire process effortless.”
Himadri quickly helped move a damaged SIM to an eSIM.
“Himadri is the greatest ever. Helped me move my damaged SIM to an eSIM.”
Vivian resolved an e-sim transfer quickly and smoothly.
“Vivian helped sort it very quickly and smoothly.”
Site error prevented topping up and agents were unhelpful causing stress.
“kept hitting 400 bad request wall”
Nikita provided great live chat customer service and helpful support.
“Nikita on the customer service live chat was great.”
Agent was knowledgeable but the issue took 1.5 hours.
“He was knowledgable and helped with my issue very well, albeit took 1.5hours to get sorted.”
Calls cut out twice and customer support failed to resolve issues.
“I still cannot make a call.”
Agent was helpful during cancellation despite poor local coverage.
“Neelkumar in the Customer Care team was very helpful”
Two agents supported a refund and the reviewer appreciated service.
“Pallavi and Pamela supported me well during a refund process.”
Agent Harsh helped resolve a colleague-caused issue and restore tariff.
“I am finally back up and running with a working tariff”
Returns label promised but not received despite multiple support chats.
“I still don't have a returns label”
Agent Meenakshi provided satisfying and appreciated help today.
“I’m very much satisfied with the help today by the agent Meenakshi.”
No phone support and unstable service that cuts out most nights.
“Customer services is non-existent by phone.”
Multiple agents failed to resolve setup issue and felt robotic.
“I genuinely don't think I have had a more useless customer service.”
Voxi answered queries promptly and provided great help.
“Voxi was great answering my queries and they were prompt”
Unable to log into account for two months and support unhelpful.
“I have been unable to log into my account for two months.”
Referral gift card never arrived after multiple contacts, reviewer suspects fraud.
“Definately a scam going on.”
Porting from Vodafone failed and many contacts gave no clear answers.
“it’s over a week later and i still don’t have access to my phone number”
Paying £12 monthly for 75GB with flawless network coverage and speed.
“The network coverage and speed are flawless”
PAC transfer promised date missed and messaging support slow, causing inconvenience.
“They told me it would be done by 23rd September, but it wasn't.”
Promised referral vouchers were not delivered and chat agents gave conflicting explanations.
“we didnt get vouchers”
Reviewer has consistently had prompt customer service and good value plans.
“Always have had prompt, great customer service.”
SIM often shows 'E' and mobile data is very slow.
“Sim is crap; most of the time it shows E.”
PAC transfer failed and login error leaves reviewer with unusable SIM.
“A message that keeps appearing: 400 Bad Request.”
Two advisors provided brilliant, proactive service and extra effort.
“Their service was brilliant, really on the ball, and clearly ready to "Go the extra mile!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VOXI is a UK mobile provider owned by Vodafone, offering SIM-only and eSIM plans. It sells rolling monthly plans for data-heavy users, including bundles with social media data allowances. VOXI runs on Vodafone’s 4G and 5G network and sells phones and accessories through its online store. Customers manage their accounts through an online portal and web chat, and VOXI supports number transfers (PAC) and eSIM activations.