Reviews Analysed
21
We Collect & Analyse Reviews
VOXI
Experiences & Reviews
VOXI is a UK mobile brand operating on the Vodafone network that targets prepaid and SIM‑only customers. It is known for online sales, social‑data promotions and flexible rolling plans. Consumers searching reviews often check coverage, online customer support and promotional terms before switching.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
30d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Many reviewers describe helpful, prompt chat agents and named staff; a comparable number report slow, unhelpful or inconsistent support that causes delays.
Share
Mixed
20%
💰
Value for money
Some customers praise low monthly prices and large data allowances; others say perceived value is reduced by service outages, missing vouchers or difficult returns.
Share
Mixed
6%
⚡
User experience
Users report quick activations and responsive chat help for many cases, but recurring issues include failed number transfers, login problems and slow returns handling.
Share
Mixed
22%
🔧
Product quality
Several reviews note reliable coverage and fast speeds, but a larger share report problems: call drops, night‑time outages, SIM connectivity and very slow data.
Share
Weak
9%
📞
Communication
Many appreciate prompt, clear replies via online chat, while others describe missed emails, unissued vouchers and agents who lack necessary information.
Share
Mixed
20%
⭐
Overall experience
Overall impressions are mixed: numerous positive reports of support and value, counterbalanced by detailed complaints about porting, accounts and reliability.
Share
Mixed
23%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Social media management
"I recently used VOXI for social media management and was extremely relieved to find such a great company. I was able to easily contact my representatives through their messaging center, and from there I received guidance that made the process very simple. They were very honest in making sure I understood how everything worked and has continued to provide this support during the duration of the contract. They are right on the ball throughout the whole process, and have always responded within minutes of me reaching out to them. I'm very happy with my results so far, and will continue to use VOXI in the future!"
Straus
Collected.reviews
Dec 07, 2021
Featured for: clear praise for prompt support
Without a doubt the worst company I…
"Without a doubt the worst company I have ever, ever dealt with. Cut of twice in one day, which has taken hours to sort out and I still cannot make a c..."
Scott Capper
Trustpilot
Sep 30, 2025
Featured for: service cuts and frustrated support
⭐️⭐️⭐️⭐️⭐️
"⭐️⭐️⭐️⭐️⭐️ I’ve been with Voxy Mobile for over a year now, paying just £12 a month for 75GB, and honestly, I couldn’t be happier. The network coverage..."
Joe mcD
Trustpilot
Sep 30, 2025
Featured for: positive network speed and value
My returns experience is so far not good.
"I ordered a phone from Voxi about ten days ago. The price was excellent. Before it arrived, I realised I had unfortunately chosen the wrong phone for..."
GB
Trustpilot
Sep 30, 2025
Featured for: detailed returns process failure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Y
Yas
trustpilot.com
Sep 30, 2025
He was knowledgable and helped with my…
He was knowledgable and helped with my issue...
S
Scott Capper
trustpilot.com
Sep 30, 2025
Without a doubt the worst company I…
Without a doubt the worst company I have ever, ever dealt with. Cut of twice in one day, which has taken hours to sort out and I still cannot make a c...
J
Jody Raginhari
trustpilot.com
Sep 30, 2025
Neelkumar in Customer Care Team
Neelkumar in the Customer Care team was very helpful when I was cancelling my VOXI Rolling Contract, and offered ret...
P
Pleased customer
trustpilot.com
Sep 30, 2025
good customer service
Pallavi and Pamela supported me well during a refund...
K
Kai
trustpilot.com
Sep 30, 2025
Harsh the goat
Harsh was really helpful in getting an issue another colleague...
G
GB
trustpilot.com
Sep 30, 2025
My returns experience is so far not good.
I ordered a phone from Voxi about ten days ago. The price was excellent. Before it arrived, I realised I had unfortunately chosen the wrong phone for...
s
sohan Personal
trustpilot.com
Sep 30, 2025
Great
I’m very much satisfied with the help today by the a...
P
Patrick Phillips
trustpilot.com
Sep 30, 2025
Customer services is non-existent by…
Customer services is non-existent by phone. This is a phone company without a phone number!!! Their text chat is of little use because their agents ha...
J
Jonny
trustpilot.com
Sep 30, 2025
Painful frustrating customer service
I genuinely don't think I have had a more useless customer service. It has been an extremely painful experience. I have now had to speak to 3 differen...
A
Atta Poku
trustpilot.com
Sep 30, 2025
Amazing help
Voxi was great answering my...
l
lavan chelliah
trustpilot.com
Sep 30, 2025
Truly one of the worst experiences I…
Truly one of the worst experiences I have had with a phone provider, I have been unable to log into my account for two months. This...
B
Basit
trustpilot.com
Sep 30, 2025
Terrible dont even think about…
Terrible dont even think about reffering anyone you wont get anything. I suspect their indian call centre workers are running some kind of elaborate s...
M
Mol
trustpilot.com
Sep 30, 2025
Transferring from Vodafone to Voxi has…
Transferring from Vodafone to Voxi has been the worst decision i’ve made this year. After the port failed, and being sent to the store, calling about...
J
Joe mcD
trustpilot.com
Sep 30, 2025
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️ I’ve been with Voxy Mobile for over a year now, paying just £12 a month for 75GB, and honestly, I couldn’t be happier. The network coverage...
A
Anne Hall
trustpilot.com
Sep 30, 2025
I gave them a pac code to transfer my…
I gave them a pac code to transfer my number over from Sky, as my current sim isn't working. They told me it would be done by 23rd September, but it w...
J
James Allen
trustpilot.com
Sep 30, 2025
ILLEGAL ADVERTISING
I signed up To VOXI, no problem, liked the service, price and ability to go abroad cheap. Then I received a special referral link which if i shared, I...
s
sebastian bowring
trustpilot.com
Sep 30, 2025
Always have had prompt
Always have had prompt, great custome...
B
Bikal
trustpilot.com
Sep 30, 2025
Voxi Sim is crap
Sim is crap; most of the time it shows E. The data inter net is very show. Please don't...
E
Estivaliz
trustpilot.com
Sep 30, 2025
I want to leave Vodafone
I want to leave Vodafone, I had the brilliant idea to move to Voxy. there is not customer service available and the Pac number from vodafone doesnt wo...
B
Brian Simpson
trustpilot.com
Sep 30, 2025
I`ve just had an online chats with…
I`ve just had an online chats with their advisors, Namely 1st Noah & 2nd Oxil ( I hope I have the name correctly). Their...
Conclusion
Reviews show a split picture: many customers praise prompt online chat agents and affordable plans, while many others report practical problems. Repeated issues raised include porting delays, account login failures, missing voucher/referral credits and occasional night‑time service drops. Several reviewers name helpful agents (for example Neelkumar, Meenakshi, Pallavi) when support worked well, but others describe long or unresolved chat exchanges. If you value low monthly cost and strong advertised speeds, check local coverage and ask about porting and refund processes before switching; if reliable phone‑based customer support is essential, these reviews indicate you should proceed cautiously.