Reviews show a split picture: many customers praise prompt online chat agents and affordable plans, while many others report practical problems. Repeated issues raised include porting delays, account login failures, missing voucher/referral credits and occasional night‑time service drops. Several reviewers name helpful agents (for example Neelkumar, Meenakshi, Pallavi) when support worked well, but others describe long or unresolved chat exchanges. If you value low monthly cost and strong advertised speeds, check local coverage and ask about porting and refund processes before switching; if reliable phone‑based customer support is essential, these reviews indicate you should proceed cautiously.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service was responsive and helpful during the social media contract.
“have always responded within minutes of me reaching out to them.”
Calls cut out twice and customer support failed to resolve issues.
“I still cannot make a call.”
Paying £12 monthly for 75GB with flawless network coverage and speed.
“The network coverage and speed are flawless”
Returns label promised but not received despite multiple support chats.
“I still don't have a returns label”
Many reviewers describe helpful, prompt chat agents and named staff; a comparable number report slow, unhelpful or inconsistent support that causes delays.
Some customers praise low monthly prices and large data allowances; others say perceived value is reduced by service outages, missing vouchers or difficult returns.
Users report quick activations and responsive chat help for many cases, but recurring issues include failed number transfers, login problems and slow returns handling.
Several reviews note reliable coverage and fast speeds, but a larger share report problems: call drops, night‑time outages, SIM connectivity and very slow data.
Many appreciate prompt, clear replies via online chat, while others describe missed emails, unissued vouchers and agents who lack necessary information.
Overall impressions are mixed: numerous positive reports of support and value, counterbalanced by detailed complaints about porting, accounts and reliability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Cannot verify account for a stolen phone because verification sends texts to that number.
“there is no way of verifying account details that doesn’t involve them sending a text to the number in question.”
Contacted months about a referral voucher never received and told it expired.
“I never got one in march.”
Still being charged after cancellation and unable to resolve via chat.
“After cancelation (email confirmation that it is canceled) I am still being charged for service.”
Reviewer reports very poor signal coverage and advises not to buy.
“Worst signal coverage, do not buy”
Reviewer finds it impossible to sign in.
“Impossible to sign in. Absolutely ridiculous!”
Poor international service and slow, inconsistent support responses overseas.
“Very poor service. Do not use this network if you go abroad often as you pay extra for services you don't receive.”
Reviewer lost UK number for four days and agents failed to fix it.
“I have been without my UK phone number for four days due to their incompetence”
Chat repeatedly cuts off forcing restarts and losing progress with agents.
“Chat functionality keep cutting me off.”
Three weeks without any service despite repeated contacts and false promises.
“i have been 3 weeks without any use of any services.”
Reviewer had a very bad experience trying to contact support.
“Very bad experience trying to contact them”
Bought VOXI SIM, topped up but mobile internet didn't work and support refused help.
“I don't have working mobile internet.”
No service for three months and customer service was unhelpful.
“customer service is a nightmare”
Unable to pause a SIM contract because account sign-in requires that SIM.
“I am just paying 10 a month for nothing with no way to stop it.”
Paid for European roaming but it wasn't added and support disconnected.
“charged me and didn't add it to my account.”
Network failures and poor app or support caused major disruption.
“the actual network stability is the worst of all.”
Payment failed notification but app had no way to update payment details.
“The robot failed the test.”
Returned a phone but still hadn't received the refund after many slow chats.
“still havent had my money back”
Couldn't stop a plan because account sign-in requires the missing SIM.
“You have to receive a text to that SIM even though they have my email address on the account.”
Customer service was useless and it's the only contact option.
“Useless customer service”
Had coverage but no mobile data for two weeks.
“no data what so ever for two weeks already”
I recently used VOXI for social media management and was extremely relieved to find such a great company. I was able to easily contact my representatives through their messaging center, and from there I received guidance that made the process very simple. They were very honest in making sure I understood how everything worked and has continued to provide this support during the duration of the contract. They are right on the ball throughout the whole process, and have always responded within minutes of me reaching out to them. I'm very happy with my results so far, and will continue to use VOXI in the future!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VOXI is a UK mobile brand operating on the Vodafone network that targets prepaid and SIM‑only customers. It is known for online sales, social‑data promotions and flexible rolling plans. Consumers searching reviews often check coverage, online customer support and promotional terms before switching.