Feedback is sharply split between standout help from individual agents and frequent breakdowns in day-to-day service. Many reviewers name advisors who fixed problems quickly and handled cases well. Just as many describe account access errors, chat dropouts, missing refunds, and long outages. Network reports range from flawless coverage to speeds that are barely usable.
Examples from available reviews (Dec 2021 – Feb 2026).
Zoe diagnosed the issue, raised a ticket, and reassured about security.
“Zoe was quick to diagnose the issue, and will raise a trouble ticket for the bug.”
Three weeks without any service despite repeated contacts and false promises.
“i have been 3 weeks without any use of any services.”
Very poor mobile speeds for months after network changes despite payment.
“I have barely 2mbps download and 0.1mbps upload not Mbps but mbps.”
Unable to log into account for two months and support unhelpful.
“I have been unable to log into my account for two months.”
Most reviews focus on customer support. Reviewers often single out named advisors for quick, capable fixes. Another large group points to AI-only chat, dropped conversations, and tickets that never get resolved.
Several reviewers mention noticeable savings and good-value plans, including one who said they saved over £30 a month. Others call the plans expensive or say they moved to cheaper competitors that included extra roaming. Positive value comments show up often, but clear price complaints sit alongside them.
Many users report login failures, 400 Bad Request errors, and broken PAC or top-up steps. Chat sessions that disconnect and website errors often block basic account tasks. A few describe smooth setup and quick transfers, but those accounts are less common.
Experiences split between strong performance and major network trouble. Some reviewers describe flawless coverage and fast speeds. Others report weeks without data, phones stuck on an “E” signal, and very low Mbps after network changes.
Most communication complaints involve slow or inconsistent chat replies and mixed messages about vouchers or refunds. Several reviewers describe refunds arriving late or not at all, plus referral vouchers that never come through. A few praise fast responses on social media, but that feedback is limited.
Overall feedback is polarised across support, usability, and network reliability. Many issues end well when a named agent steps in. A separate negative cluster centres on account access problems, unreliable chat, and delayed refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Cannot verify account for a stolen phone because verification sends texts to that number.
“there is no way of verifying account details that doesn’t involve them sending a text to the number in question.”
Contacted months about a referral voucher never received and told it expired.
“I never got one in march.”
Still being charged after cancellation and unable to resolve via chat.
“After cancelation (email confirmation that it is canceled) I am still being charged for service.”
Reviewer reports very poor signal coverage and advises not to buy.
“Worst signal coverage, do not buy”
Reviewer finds it impossible to sign in.
“Impossible to sign in. Absolutely ridiculous!”
Poor international service and slow, inconsistent support responses overseas.
“Very poor service. Do not use this network if you go abroad often as you pay extra for services you don't receive.”
Reviewer lost UK number for four days and agents failed to fix it.
“I have been without my UK phone number for four days due to their incompetence”
Chat repeatedly cuts off forcing restarts and losing progress with agents.
“Chat functionality keep cutting me off.”
Three weeks without any service despite repeated contacts and false promises.
“i have been 3 weeks without any use of any services.”
Reviewer had a very bad experience trying to contact support.
“Very bad experience trying to contact them”
Bought VOXI SIM, topped up but mobile internet didn't work and support refused help.
“I don't have working mobile internet.”
No service for three months and customer service was unhelpful.
“customer service is a nightmare”
Unable to pause a SIM contract because account sign-in requires that SIM.
“I am just paying 10 a month for nothing with no way to stop it.”
Paid for European roaming but it wasn't added and support disconnected.
“charged me and didn't add it to my account.”
Network failures and poor app or support caused major disruption.
“the actual network stability is the worst of all.”
Payment failed notification but app had no way to update payment details.
“The robot failed the test.”
Returned a phone but still hadn't received the refund after many slow chats.
“still havent had my money back”
Couldn't stop a plan because account sign-in requires the missing SIM.
“You have to receive a text to that SIM even though they have my email address on the account.”
Customer service was useless and it's the only contact option.
“Useless customer service”
Had coverage but no mobile data for two weeks.
“no data what so ever for two weeks already”
I recently used VOXI for social media management and was extremely relieved to find such a great company. I was able to easily contact my representatives through their messaging center, and from there I received guidance that made the process very simple. They were very honest in making sure I understood how everything worked and has continued to provide this support during the duration of the contract. They are right on the ball throughout the whole process, and have always responded within minutes of me reaching out to them. I'm very happy with my results so far, and will continue to use VOXI in the future!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
VOXI is a UK mobile provider owned by Vodafone, offering SIM-only and eSIM plans. It sells rolling monthly plans for data-heavy users, including bundles with social media data allowances. VOXI runs on Vodafone’s 4G and 5G network and sells phones and accessories through its online store. Customers manage their accounts through an online portal and web chat, and VOXI supports number transfers (PAC) and eSIM activations.