Zest Beauty
Experiences & Reviews
Zest Beauty is presented as an online beauty retailer offering cosmetics, skincare and haircare via a website. Consumers researching Zest Beauty commonly look for information on order fulfilment, refund policies and contact options. Before buying, verify company registration details, available payment protections (credit card/PayPal) and recent independent customer feedback.
Overview & Key Metrics
Our Analysis
Service quality
Most reviews describe unfulfilled orders, cancelled transactions and long or missing refunds, indicating persistent fulfilment and refund problems.
Value for money
Many customers report lost payments or delayed refunds; a small number recovered funds via banks or PayPal but most describe unresolved money issues.
User experience
A small subset of reviewers mention website and checkout concerns: misleading design, inactive phone lines and unanswered live chat interactions.
Product quality
There are no substantive comments about product performance; reviews focus on non-delivery and refund handling rather than product quality.
Communication
Most reviewers report no replies, automated responses or long waits when contacting support, with phone and live chat often described as unresponsive.
Overall experience
Overall sentiment is negative: numerous reports label the service a scam due to missing orders and unresolved refunds, prompting warnings to other buyers.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
CULTS Night Cream
"VERY DISAPPOINTING
I ordered CULTS night cream in July and still hadn't gotten them in December
In November, I canceled my purchase, but I'm still waiting for my reimbursement, which customer service continues saying would take 4 days - this is now 4 weeks after I canceled my transaction.
I wish I had taken the time to read all of the unfavorable reviews before making my decision, but the way their website is designed made me forget about it.
Don't make any purchases from them.
They will gladly accept your payment and will not provide a refund as they have promised.
My recommendation is to shop elsewhere.
I was quite disappointed.
"
DO NOT ORDER, CEASED TRADING
"It looks like they're no longer trading but happy to take your money. Ordered 21 days ago and nothing .If you email them they state it will take 7 day..."
Placed 2 seperate orders in July and…
"Placed 2 seperate orders in July and none have arrived - had one message sa..."
DO NOT USE EVER!!!!!
"Ordered some Elemis face cream for £67.00. Never arrived so contacted Help Desk twice - no replies to emails. Started Live Chat at least twice - nobod..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Looks like I have been duped too :(…
Looks like I have been duped too :( Order placed and confirmation email received, however no goods arrived despite my account being char...
DO NOT ORDER, CEASED TRADING
It looks like they're no longer trading but happy to take your money. Ordered 21 days ago and nothing .If you email them they state it will take 7 day...
DO NOT use this company
Ordered 3 weeks ago. Received confirmation email then nothing. I have emailed them 3 times and n...
Beware of Scammers
Placed order online. They took the money immediately...
If I could rate it zero stars I would
If I could rate it zero stars I would. Still waiting for my order 2 weeks later, when I contact via email...
This company has been dissolved but the website still takes orders
Placed an order but absolutely no response from ZB: just an email confirming the order. After 2 weeks and no sign of the order I tried ringing them, t...
Placed 2 seperate orders in July and…
Placed 2 seperate orders in July and none have arrived - had one message sa...
DISGUSTED
I have not received my order placed in early July. E-mailed twice, automated response. Order from thi...
AVOID
Placed an order 22nd July, not received items at all, tried to cancel and get a refund, they ignore your e-mails (lucki...
Scammers and thieves
I ordered some WOW for curly hair for my son 6 weeks ago wish I had read the reviews. I have emailed continuously asking where my item is and get an a...
Avoid this company!
Avoid this company. I ordered from here after a month my items had not been dispatched I contacted them and I cancelled the order and was told I w...
SCAMMERS !!!
Do not buy ftom this company they r scsmmers i purchased 2x conditioners spent £27 which i never received...
Total scam
Same as many other people - placed an order, they took my money then told me the item wasn’t available. I have tri...
This is a scam !!!Do not buy anything…
This is a scam !!!Do not buy anything here. I paid neck cream , never received the del...
Company should not be trading
Same as other reviewers. Ordered product for £57. They said it was out of stock so cancelled and refund never arrived....
Shocking scam of a company
Shocking scam of a company. Took my money and never sent products. Tried to cont...
Ordered product which never…
Ordered product which never materialised! They do not answer emails Luckily I payed via PayPal and got my money back through them. From the reviews an...
Fake Website
I ordered the Sigma Beauty Modern Glam Brush Set for £40, which was cheaper than on another website I know. However, the brush set never arrived. I co...
Yet another unfulfilled order
Yet another unfulfilled order. I can't believe I didn't...
DO NOT USE EVER!!!!!
Ordered some Elemis face cream for £67.00. Never arrived so contacted Help Desk twice - no replies to emails. Started Live Chat at least twice - nobod...
Conclusion
Across the provided reviews, the dominant pattern is non-delivery of ordered items and difficulties obtaining refunds. Multiple reviewers report no meaningful responses to emails, automated replies, or unreachable phone and live chat support. A few reviewers succeeded in recovering funds via their bank or PayPal, but many did not receive timely refunds. If you consider purchasing, use payment methods with buyer protection, check company registration and recent independent reviews, and be prepared to contact your card provider or PayPal if charges are taken without delivery.