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We Collect & Analyse Reviews

Zest Beauty
Experiences & Reviews

Zest Beauty is presented as an online beauty retailer offering cosmetics, skincare and haircare via a website. Consumers researching Zest Beauty commonly look for information on order fulfilment, refund policies and contact options. Before buying, verify company registration details, available payment protections (credit card/PayPal) and recent independent customer feedback.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 5%
Latest Review 17d
Overall Rating
1.2

Our Analysis

🎯

Service quality

Most reviews describe unfulfilled orders, cancelled transactions and long or missing refunds, indicating persistent fulfilment and refund problems.

Share
26%
Weak
💰

Value for money

Many customers report lost payments or delayed refunds; a small number recovered funds via banks or PayPal but most describe unresolved money issues.

Share
20%
Weak

User experience

A small subset of reviewers mention website and checkout concerns: misleading design, inactive phone lines and unanswered live chat interactions.

Share
5%
Mixed
🔧

Product quality

There are no substantive comments about product performance; reviews focus on non-delivery and refund handling rather than product quality.

Share
0%
Mixed
📞

Communication

Most reviewers report no replies, automated responses or long waits when contacting support, with phone and live chat often described as unresponsive.

Share
23%
Weak

Overall experience

Overall sentiment is negative: numerous reports label the service a scam due to missing orders and unresolved refunds, prompting warnings to other buyers.

Share
26%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
S McCloud
trustpilot.com Sep 30, 2025

Looks like I have been duped too :(…

Looks like I have been duped too :( Order placed and confirmation email received, however no goods arrived despite my account being char...

A
Andrea Emmerson
trustpilot.com Sep 30, 2025

DO NOT ORDER, CEASED TRADING

It looks like they're no longer trading but happy to take your money. Ordered 21 days ago and nothing .If you email them they state it will take 7 day...

P
Pip B
trustpilot.com Sep 30, 2025

DO NOT use this company

Ordered 3 weeks ago. Received confirmation email then nothing. I have emailed them 3 times and n...

P
Pauline and John
trustpilot.com Sep 30, 2025

Beware of Scammers

Placed order online. They took the money immediately...

B
Brooke
trustpilot.com Sep 30, 2025

If I could rate it zero stars I would

If I could rate it zero stars I would. Still waiting for my order 2 weeks later, when I contact via email...

M
MR P DODD
trustpilot.com Sep 30, 2025

This company has been dissolved but the website still takes orders

Placed an order but absolutely no response from ZB: just an email confirming the order. After 2 weeks and no sign of the order I tried ringing them, t...

C
Clare Price
trustpilot.com Sep 30, 2025

Placed 2 seperate orders in July and…

Placed 2 seperate orders in July and none have arrived - had one message sa...

G
Geoff Ellis
trustpilot.com Sep 30, 2025

DISGUSTED

I have not received my order placed in early July. E-mailed twice, automated response. Order from thi...

S
Sharron Morgan
trustpilot.com Sep 30, 2025

AVOID

Placed an order 22nd July, not received items at all, tried to cancel and get a refund, they ignore your e-mails (lucki...

L
Linda bennett
trustpilot.com Sep 30, 2025

Scammers and thieves

I ordered some WOW for curly hair for my son 6 weeks ago wish I had read the reviews. I have emailed continuously asking where my item is and get an a...

S
Shona
trustpilot.com Sep 30, 2025

Avoid this company!

Avoid this company. I ordered from here after a month my items had not been dispatched I contacted them and I cancelled the order and was told I w...

N
Nicky Woodward
trustpilot.com Sep 30, 2025

SCAMMERS !!!

Do not buy ftom this company they r scsmmers i purchased 2x conditioners spent £27 which i never received...

G
Gurpsy
trustpilot.com Sep 30, 2025

Total scam

Same as many other people - placed an order, they took my money then told me the item wasn’t available. I have tri...

Александра Цымбал
trustpilot.com Sep 30, 2025

This is a scam !!!Do not buy anything…

This is a scam !!!Do not buy anything here. I paid neck cream , never received the del...

J
Jane
trustpilot.com Sep 30, 2025

Company should not be trading

Same as other reviewers. Ordered product for £57. They said it was out of stock so cancelled and refund never arrived....

l
laura little
trustpilot.com Sep 30, 2025

Shocking scam of a company

Shocking scam of a company. Took my money and never sent products. Tried to cont...

H
Hazell Beattie
trustpilot.com Sep 30, 2025

Ordered product which never…

Ordered product which never materialised! They do not answer emails Luckily I payed via PayPal and got my money back through them. From the reviews an...

U
Utami Windari
trustpilot.com Sep 30, 2025

Fake Website

I ordered the Sigma Beauty Modern Glam Brush Set for £40, which was cheaper than on another website I know. However, the brush set never arrived. I co...

K
KL
trustpilot.com Sep 30, 2025

Yet another unfulfilled order

Yet another unfulfilled order. I can't believe I didn't...

S
Sue G
trustpilot.com Sep 30, 2025

DO NOT USE EVER!!!!!

Ordered some Elemis face cream for £67.00. Never arrived so contacted Help Desk twice - no replies to emails. Started Live Chat at least twice - nobod...

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Conclusion

Across the provided reviews, the dominant pattern is non-delivery of ordered items and difficulties obtaining refunds. Multiple reviewers report no meaningful responses to emails, automated replies, or unreachable phone and live chat support. A few reviewers succeeded in recovering funds via their bank or PayPal, but many did not receive timely refunds. If you consider purchasing, use payment methods with buyer protection, check company registration and recent independent reviews, and be prepared to contact your card provider or PayPal if charges are taken without delivery.