Reviews Analysed
21
We Collect & Analyse Reviews
Zest Beauty
Experiences & Reviews
Zest Beauty is presented as an online beauty retailer offering cosmetics, skincare and haircare via a website. Consumers researching Zest Beauty commonly look for information on order fulfilment, refund policies and contact options. Before buying, verify company registration details, available payment protections (credit card/PayPal) and recent independent customer feedback.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
17d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Most reviews describe unfulfilled orders, cancelled transactions and long or missing refunds, indicating persistent fulfilment and refund problems.
Share
Weak
26%
💰
Value for money
Many customers report lost payments or delayed refunds; a small number recovered funds via banks or PayPal but most describe unresolved money issues.
Share
Weak
20%
⚡
User experience
A small subset of reviewers mention website and checkout concerns: misleading design, inactive phone lines and unanswered live chat interactions.
Share
Mixed
5%
🔧
Product quality
There are no substantive comments about product performance; reviews focus on non-delivery and refund handling rather than product quality.
Share
Mixed
0%
📞
Communication
Most reviewers report no replies, automated responses or long waits when contacting support, with phone and live chat often described as unresponsive.
Share
Weak
23%
⭐
Overall experience
Overall sentiment is negative: numerous reports label the service a scam due to missing orders and unresolved refunds, prompting warnings to other buyers.
Share
Weak
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
CULTS Night Cream
"VERY DISAPPOINTING
I ordered CULTS night cream in July and still hadn't gotten them in December
In November, I canceled my purchase, but I'm still waiting for my reimbursement, which customer service continues saying would take 4 days - this is now 4 weeks after I canceled my transaction.
I wish I had taken the time to read all of the unfavorable reviews before making my decision, but the way their website is designed made me forget about it.
Don't make any purchases from them.
They will gladly accept your payment and will not provide a refund as they have promised.
My recommendation is to shop elsewhere.
I was quite disappointed.
"
Clarison Barker
Collected.reviews
Dec 03, 2021
Featured for: Long delay and refund issues
DO NOT ORDER, CEASED TRADING
"It looks like they're no longer trading but happy to take your money. Ordered 21 days ago and nothing .If you email them they state it will take 7 day..."
Andrea Emmerson
Trustpilot
Sep 30, 2025
Featured for: Bank refund resolution noted
Placed 2 seperate orders in July and…
"Placed 2 seperate orders in July and none have arrived - had one message sa..."
Clare Price
Trustpilot
Sep 30, 2025
Featured for: High-value order, no delivery
DO NOT USE EVER!!!!!
"Ordered some Elemis face cream for £67.00. Never arrived so contacted Help Desk twice - no replies to emails. Started Live Chat at least twice - nobod..."
Sue G
Trustpilot
Sep 30, 2025
Featured for: Customer support and live chat failure
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
S McCloud
trustpilot.com
Sep 30, 2025
Looks like I have been duped too :(…
Looks like I have been duped too :( Order placed and confirmation email received, however no goods arrived despite my account being char...
A
Andrea Emmerson
trustpilot.com
Sep 30, 2025
DO NOT ORDER, CEASED TRADING
It looks like they're no longer trading but happy to take your money. Ordered 21 days ago and nothing .If you email them they state it will take 7 day...
P
Pip B
trustpilot.com
Sep 30, 2025
DO NOT use this company
Ordered 3 weeks ago. Received confirmation email then nothing. I have emailed them 3 times and n...
P
Pauline and John
trustpilot.com
Sep 30, 2025
Beware of Scammers
Placed order online. They took the money immediately...
B
Brooke
trustpilot.com
Sep 30, 2025
If I could rate it zero stars I would
If I could rate it zero stars I would. Still waiting for my order 2 weeks later, when I contact via email...
M
MR P DODD
trustpilot.com
Sep 30, 2025
This company has been dissolved but the website still takes orders
Placed an order but absolutely no response from ZB: just an email confirming the order. After 2 weeks and no sign of the order I tried ringing them, t...
C
Clare Price
trustpilot.com
Sep 30, 2025
Placed 2 seperate orders in July and…
Placed 2 seperate orders in July and none have arrived - had one message sa...
G
Geoff Ellis
trustpilot.com
Sep 30, 2025
DISGUSTED
I have not received my order placed in early July. E-mailed twice, automated response. Order from thi...
S
Sharron Morgan
trustpilot.com
Sep 30, 2025
AVOID
Placed an order 22nd July, not received items at all, tried to cancel and get a refund, they ignore your e-mails (lucki...
L
Linda bennett
trustpilot.com
Sep 30, 2025
Scammers and thieves
I ordered some WOW for curly hair for my son 6 weeks ago wish I had read the reviews. I have emailed continuously asking where my item is and get an a...
S
Shona
trustpilot.com
Sep 30, 2025
Avoid this company!
Avoid this company. I ordered from here after a month my items had not been dispatched I contacted them and I cancelled the order and was told I w...
N
Nicky Woodward
trustpilot.com
Sep 30, 2025
SCAMMERS !!!
Do not buy ftom this company they r scsmmers i purchased 2x conditioners spent £27 which i never received...
G
Gurpsy
trustpilot.com
Sep 30, 2025
Total scam
Same as many other people - placed an order, they took my money then told me the item wasn’t available. I have tri...
�
Александра Цымбал
trustpilot.com
Sep 30, 2025
This is a scam !!!Do not buy anything…
This is a scam !!!Do not buy anything here. I paid neck cream , never received the del...
J
Jane
trustpilot.com
Sep 30, 2025
Company should not be trading
Same as other reviewers. Ordered product for £57. They said it was out of stock so cancelled and refund never arrived....
l
laura little
trustpilot.com
Sep 30, 2025
Shocking scam of a company
Shocking scam of a company. Took my money and never sent products. Tried to cont...
H
Hazell Beattie
trustpilot.com
Sep 30, 2025
Ordered product which never…
Ordered product which never materialised! They do not answer emails Luckily I payed via PayPal and got my money back through them. From the reviews an...
U
Utami Windari
trustpilot.com
Sep 30, 2025
Fake Website
I ordered the Sigma Beauty Modern Glam Brush Set for £40, which was cheaper than on another website I know. However, the brush set never arrived. I co...
K
KL
trustpilot.com
Sep 30, 2025
Yet another unfulfilled order
Yet another unfulfilled order. I can't believe I didn't...
S
Sue G
trustpilot.com
Sep 30, 2025
DO NOT USE EVER!!!!!
Ordered some Elemis face cream for £67.00. Never arrived so contacted Help Desk twice - no replies to emails. Started Live Chat at least twice - nobod...
Conclusion
Across the provided reviews, the dominant pattern is non-delivery of ordered items and difficulties obtaining refunds. Multiple reviewers report no meaningful responses to emails, automated replies, or unreachable phone and live chat support. A few reviewers succeeded in recovering funds via their bank or PayPal, but many did not receive timely refunds. If you consider purchasing, use payment methods with buyer protection, check company registration and recent independent reviews, and be prepared to contact your card provider or PayPal if charges are taken without delivery.