Most reviews describe paid orders with no delivery and no reply from customer support. Many say their cards were charged, the goods never arrived, and refunds did not come through. Several mention getting only automated emails. One review gives a high rating that stands out against the overall complaints.
Examples from available reviews (Dec 2021 – Feb 2026).
Order placed but goods not delivered and no response.
“SCAM! Your items never arrive and they don’t respond to any messages or refund you.”
Order placed but goods not delivered and no response.
“Placed an order but absolutely no response from ZB: just an email confirming the order.”
Order placed but goods not delivered and no response.
“Took my money. Never sent product.”
Order never arrived and refund remained unpaid after cancellation.
“They will gladly accept your payment and will not provide a refund as they have promised.”
Many reviews say orders were never fulfilled. Several report that refunds were promised but not issued. One higher-rated service comment appears, but it stands alone among mostly low-rated reports.
Customers often say they paid but never received the products. Several describe waiting for refunds that never arrived. Positive or neutral remarks about value are rare.
Reviewers describe repeated attempts to get help and long waits without a real response. Many say they received automated messages that did not fix the problem. These accounts show ongoing frustration with the buying process.
Most comments focus on non-delivery rather than product problems. Few reviewers discuss how the products performed. There is not enough here to judge product quality reliably.
Many reviewers say emails and helpdesk messages went unanswered. Several call the company a scam after getting only order confirmations or automated replies. Complaints about unresponsive support appear in many entries.
Most reviews are negative, mainly about unfulfilled orders and weak support. There is a clear split between widespread one-star complaints and a single high-rated entry. Positive experiences are rare in this selection.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (35) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order placed but goods not delivered and no response.
“no delivery of my item , no reply to my emails , no sign of a refund”
Order placed but goods not delivered and no response.
“You can't contact them in any way.”
Order placed but goods not delivered and no response.
“No delivery. No communication.”
Order placed but goods not delivered and no response.
“Two emails sent, no reply.”
Order placed but goods not delivered and no response.
“Ordered a product in December but never received.”
Order placed but goods not delivered and no response.
“They take you money and don't deliver.”
Order placed but goods not delivered and no response.
“This is a scam.”
Order placed but goods not delivered and no response.
“SCAM! Your items never arrive and they don’t respond to any messages or refund you.”
Order placed but goods not delivered and no response.
“Scam company do not use”
Order placed but goods not delivered and no response.
“I ordered a product which did not arrive.”
Order placed but goods not delivered and no response.
“They take your order, take your money, DO NOT ANSWER emails.”
Order placed but goods not delivered and no response.
“I was strung along for weeks with repeated promises that out-of-stock items were about to be shipped.”
Order placed but goods not delivered and no response.
“Do not use this company it's a scam .tried to email no respond from them”
Order placed but goods not delivered and no response.
“I placed an order in July and it never arrived”
Order placed but goods not delivered and no response.
“THEY ARE SCAMMERS.”
Order placed but goods not delivered and no response.
“no goods arrived despite my account being charged.”
Order placed but goods not delivered and no response.
“It looks like they're no longer trading but happy to take your money.”
Order placed but goods not delivered and no response.
“Received confirmation email then nothing.”
Order placed but goods not delivered and no response.
“They took the money immediately.”
Order placed but goods not delivered and no response.
“Still waiting for my order 2 weeks later”
Order placed but goods not delivered and no response.
“Placed an order but absolutely no response from ZB: just an email confirming the order.”
Order placed but goods not delivered and no response.
“Placed 2 seperate orders in July and none have arrived”
Order placed but goods not delivered and no response.
“E-mailed twice, automated response.”
Order placed but goods not delivered and no response.
“they ignore your e-mails”
Order placed but goods not delivered and no response.
“I have emailed continuously asking where my item is and get an automated reply.”
Order placed but goods not delivered and no response.
“Still no refund !”
Order placed but goods not delivered and no response.
“i never received”
Order placed but goods not delivered and no response.
“they took my money then told me the item wasn’t available.”
Order placed but goods not delivered and no response.
“never received the delivery”
Order placed but goods not delivered and no response.
“refund never arrived.”
Order placed but goods not delivered and no response.
“Took my money and never sent products.”
Order placed but goods not delivered and no response.
“They do not answer emails”
Order placed but goods not delivered and no response.
“always received the same response from customer service likely a bot.”
Order placed but goods not delivered and no response.
“Yet another unfulfilled order.”
Order placed but goods not delivered and no response.
“Never arrived so contacted Help Desk twice - no replies to emails.”
Order placed but goods not delivered and no response.
“Didn't arrive within stated timeframe.”
Order placed but goods not delivered and no response.
“been 90 days and received nothing”
Order placed but goods not delivered and no response.
“Product didn't arrive and neither did refund.”
Order placed but goods not delivered and no response.
“Don’t use this company!”
Order placed but goods not delivered and no response.
“I waited in vain for my order to be fulfilled with promises when there was stock the goods would be sent.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Zest Beauty is an online retailer selling skincare and cosmetic products. Its site lists product pages with descriptions and ingredient details. Shoppers can browse by category and buy items through the website. The site also lists contact options for support and returns.