Many customers like Mister Spex for competitive prices, quick delivery, and practical online tools such as virtual try-on. Others repeatedly describe return issues and refunds that arrive late or not at all. Communication also splits: some get timely updates, while others say emails go unanswered. A few reviews mention durability problems, including scratched lenses.
Examples from available reviews (Dec 2021 – Feb 2026).
Long repair times and broken promises left customer without refund.
“I was promised (several times) that I would receive a refund which they never refunded.”
Returned trial frames but charged before returns were processed.
“I have just been charged £400+ for frames that have been returned.”
Good prices and reliable delivery; satisfied repeat customer.
“Great prices and delivery!”
Swift response and regular progress updates with accurate record keeping.
“A swift response to my request”
Many reviews cluster around problems with returns and refunds. Several customers say they were charged even after returning items and then waited a long time for reimbursement. Positive comments tend to focus on quick fixes once staff step in, but these appear less often.
Many reviewers point to low prices, access to designer brands, and competitive deals as a clear plus. Several repeat buyers mention steady value for money and fast delivery as reasons they come back. A small number disagree, saying some items cost more than at competitors.
Customers often praise the site’s tools and home-trial option, and many call virtual try-on especially helpful. Delivery speed draws mixed reactions: plenty of reports mention fast three-day fulfilment, while others describe long delays and late shipments. A minority mention damaged packaging or smudged lenses on arrival.
Many reviews say the glasses match the description and meet expectations for fit and look. A smaller but noticeable set of complaints targets lens durability, including scratched varifocals and coatings that fail. Some negative reviews also mention occasional prescription accuracy problems.
Reviews show sharply different experiences with communication. Some customers report quick replies and regular status updates from support. Others say emails go unanswered and responses arrive late when they follow up on orders or missing items.
Overall feedback splits between strong satisfaction with pricing, product selection, and some fast deliveries, and strong dissatisfaction tied to return and refund problems. Positive end-to-end accounts often mention repeat orders and recommendations. Negative accounts focus on refunds that remain unresolved and service cases that drag on.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Long repair times and broken promises left customer without refund.
“I was promised (several times) that I would receive a refund which they never refunded.”
Varifocals scratched within a year despite premium description.
“Even worse they badly scratched within a year.”
Returned trial frames but charged before returns were processed.
“I have just been charged £400+ for frames that have been returned.”
Account was debited for returned trial frames, causing financial distress.
“they took the amount for all 4 pairs!”
No response from customer service after several days.
“Emailed customer service a few days ago and still waiting for a response.”
Incorrect refund handling and lack of response after complaint.
“DO NOT PLACE AN ORDER WITH MISTER SPEX, THEY WILL SCAM YOU OUT OF YOUR REFUND”
Slow customer service and lengthy processing of trial returns.
“Incredibly slow and rubbish customer service.”
Order two months late with poor communication and overcharge.
“Order arrived 2 MONTHS late, no communication unless chased, have now been OVERCHARGED.”
Regular customer praising range, try tools and helpful error correction.
“they changed them with no quibble despite it being my fault.”
Slow processing and cancellation, later fulfilled after complaint with apology.
“my order had been cancelled”
Good prices and reliable delivery; satisfied repeat customer.
“Great prices and delivery!”
Reviewer describes their experience as excellent with Mister Spex.
“Excellent.”
Order delayed and told to wait further, leaving customer without glasses.
“I placed an order on 5th October and they still haven’t arrive by 16th October.”
Glasses as described, prompt delivery and good customer service.
“Glasses exactly as described, delivered promptly.”
Service is slow and prices higher than competitors.
“Terrible service. Takes ages to arrive and more expensive than others.”
Good prices, easy website and quick free delivery; recommended.
“Great prices easy website free quick delivery would recommend”
Lens not received and awaiting response from company.
“Did not receive lens. Still waiting a response from you.”
Excellent service and the reviewer highly recommends Mister Spex.
“Excellent service, highly recommend!”
Designer brands at fair prices with easy home delivery.
“Quality designer brands at fair prices and simple to order and be delivered to the door.”
Excellent service combined with very competitive pricing.
“Excellent service and very competitive prices.”
Good selection and service, but slow delivery and smudged lenses.
“Overall very happy with my purchase from Mister Spex.”
Good glasses and virtual try-on, but delayed shipment and damaged box.
“Website virtual try on is really good.”
Very good price with quick delivery; would recommend and reuse.
“Great Price and quick delivery”
Lotus effect failed quickly and customer service was unhelpful.
“when I addressed this with customer service they were unhelpful.”
Excellent value, quick delivery and practical packaging.
“Excellent value quick delivery and practical packaging.”
Good product and price but delivery was slower than expected.
“Great product & great prices but delivery is slow.”
Ordering was quick and they arrived within three days.
“So quick and easy to order and they came in 3 days, excellent.”
Fast delivery, well-fitting glasses at favourable prices; would recommend.
“Glasses fit really well and look great.”
Multiple delivery and refund delays, damaged frames and incorrect prescriptions.
“my prescriptions were wrong!”
Positive experience; returns and reorders were handled smoothly.
“But everything went smoothly.”
Consistently satisfied with product range, pricing and customer service.
“Always satisfied with the range of products, prices and customer service”
Returned items tracked as received but refund delayed and charges applied.
“Returned order charged and still acrruing fees on credit card.”
Swift response and regular progress updates with accurate record keeping.
“A swift response to my request”
They charged incorrectly for upgraded lenses and provided poor customer service.
“they then shipped the lenses with thin and charged me for thin.”
Excellent communication and prompt delivery; pleased with sunglasses.
“Excellent communication.”
Speedy delivery and reasonably priced high-quality sunglasses.
“Speedy delivery and fairly priced for a pair of high quality sunglasses.”
Returns acknowledged repeatedly but refund still not provided.
“customer service confirmed three times that they received my return”
Took £400 despite confirmed return; refund delayed and blamed on others.
“The company took £400 out of my account”
Reviewer reports great service from Mister Spex.
“Great service.”
They sorted out an order issue very swiftly.
“Great exp sorting out an issue I had with an order and very swiftly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mister Spex sells prescription glasses, sunglasses, and contact lenses online. Virtual try-on and home-trial options help customers pick frames remotely. The range includes designer brands and its own frames, with lens choices including multifocals. Mister Spex runs optical labs for lens production and works with partner opticians for eye tests and fittings. The website supports ordering, delivery tracking, and customer support for help after purchase.