Many customers like Mister Spex for competitive prices, quick delivery, and practical online tools such as virtual try-on. Others repeatedly describe return issues and refunds that arrive late or not at all. Communication also splits: some get timely updates, while others say emails go unanswered. A few reviews mention durability problems, including scratched lenses.
Examples from available reviews (Dec 2021 – Feb 2026).
Long repair times and broken promises left customer without refund.
“I was promised (several times) that I would receive a refund which they never refunded.”
Returned trial frames but charged before returns were processed.
“I have just been charged £400+ for frames that have been returned.”
Good prices and reliable delivery; satisfied repeat customer.
“Great prices and delivery!”
Swift response and regular progress updates with accurate record keeping.
“A swift response to my request”
Many reviews cluster around problems with returns and refunds. Several customers say they were charged even after returning items and then waited a long time for reimbursement. Positive comments tend to focus on quick fixes once staff step in, but these appear less often.
Many reviewers point to low prices, access to designer brands, and competitive deals as a clear plus. Several repeat buyers mention steady value for money and fast delivery as reasons they come back. A small number disagree, saying some items cost more than at competitors.
Customers often praise the site’s tools and home-trial option, and many call virtual try-on especially helpful. Delivery speed draws mixed reactions: plenty of reports mention fast three-day fulfilment, while others describe long delays and late shipments. A minority mention damaged packaging or smudged lenses on arrival.
Many reviews say the glasses match the description and meet expectations for fit and look. A smaller but noticeable set of complaints targets lens durability, including scratched varifocals and coatings that fail. Some negative reviews also mention occasional prescription accuracy problems.
Reviews show sharply different experiences with communication. Some customers report quick replies and regular status updates from support. Others say emails go unanswered and responses arrive late when they follow up on orders or missing items.
Overall feedback splits between strong satisfaction with pricing, product selection, and some fast deliveries, and strong dissatisfaction tied to return and refund problems. Positive end-to-end accounts often mention repeat orders and recommendations. Negative accounts focus on refunds that remain unresolved and service cases that drag on.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently ordered a pair of Ray-Ban prescription sunglasses from Mister Spex, and they were delivered in excellent shape and within a short period of time.
I couldn't contain my excitement.
I then chose to get two pairs of reading glasses, one for myself and one for my son, because Mister Spex offers cheap pricing and a wide variety of styles.
This time, I have not gotten my purchase, it has been a week since I placed my order.
I have written several emails, but they have not responded. I have no idea what the problem.
Can anyone please respond to this review. Because I will not make an order with a company that does not fulfill its return policy.
It's dishonest and upsetting at the same time.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Mister Spex sells prescription glasses, sunglasses, and contact lenses online. Virtual try-on and home-trial options help customers pick frames remotely. The range includes designer brands and its own frames, with lens choices including multifocals. Mister Spex runs optical labs for lens production and works with partner opticians for eye tests and fittings. The website supports ordering, delivery tracking, and customer support for help after purchase.