Reviews Analysed
21
We Collect & Analyse Reviews
Luxplus
Experiences & Reviews
Luxplus is an online retailer that sells cosmetics, fragrances and personal care products via a membership-style e-commerce model. The site typically advertises discounted prices for members alongside standard delivery and returns options. Consumers researching Luxplus commonly look for information on pricing, subscriptions, delivery performance and customer support.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
30d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Mixed reports on service and delivery: several customers praise fast delivery, while others report poor handling of refunds and cancellations.
Share
Mixed
16%
💰
Value for money
Many reviewers report unexpected membership or recurring charges and difficulty resolving them; a minority cite good prices and discounts.
Share
Weak
24%
⚡
User experience
Limited mentions: a few users describe unclear checkout steps and auto-added membership options, while others report straightforward purchases.
Share
Mixed
3%
🔧
Product quality
Several complaints describe wrong items, poor product longevity and one reported injury; some customers report goods arriving in good condition.
Share
Weak
9%
📞
Communication
Frequent complaints about lack of replies to emails, webchat or follow-up; a few reviewers note acceptable cancellation responses during trials.
Share
Weak
18%
⭐
Overall experience
Overall tone is negative for many reviewers, driven by billing and support issues, though some customers praise price and delivery.
Share
Weak
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Scammers!
"Scammers! They took £8.99 from my account for the last three months, only saw it by chance when looking in my paypal. Never agreed to any subscription..."
Noelie Deysel
Trustpilot
Sep 30, 2025
Featured for: Billing complaint, unreachable support
Never Again – Burnt Eyebrows & No Help from Customer Service
"I recently purchased the Nano Brow from Luxplus, thinking I was making the right decision, but it turned out to be a huge mistake. After carefully fol..."
Fatma J
Trustpilot
Sep 30, 2025
Featured for: Product caused injury, service dismissive
Found MAC pro palettes here after a…
"Found MAC pro palettes here after a lengthy search online. Bought them at a discounted price by paying the membership prices. Was able to cancel my me..."
Lauren B.
Trustpilot
Sep 30, 2025
Featured for: Positive: good price, reliable delivery
Ordered bottles of nettle shampoo and…
"Ordered bottles of nettle shampoo and was sent nettle and burdock oil, tried to e..."
Tracy Higgins
Trustpilot
Sep 30, 2025
Featured for: Wrong item, communication failed
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Gavin
trustpilot.com
Sep 30, 2025
No Goodwill, Poor Customer Service
I joined for a one-off purchase over two years ago. I hadn’t used the service since, but I only just realised the direct debit was still running. When...
M
Marie Hoare
trustpilot.com
Sep 30, 2025
Scam they have took money out of my…
Scam they have took money out of my bank I haven't even heard of them. I have neve...
V
Victoria Calder
trustpilot.com
Sep 30, 2025
Brilliant company
Brilliant company. Always fine what I need a...
G
Gene Luke
trustpilot.com
Sep 30, 2025
They're scammers
They're scammers, people shouldn't enter their website. They have been collec...
N
Noelie Deysel
trustpilot.com
Sep 30, 2025
Scammers!
Scammers! They took £8.99 from my account for the last three months, only saw it by chance when looking in my paypal. Never agreed to any subscription...
T
Tracy Higgins
trustpilot.com
Sep 30, 2025
Ordered bottles of nettle shampoo and…
Ordered bottles of nettle shampoo and was sent nettle and burdock oil, tried to e...
D
Disappointed from Devon
trustpilot.com
Sep 30, 2025
nothing, zip, zero and a whole lot of diddly squat
Only one star as there is no option for zero. Took money from my account, no confirmation no goods. I cancelled with my bank. Bunch of crooks, no resp...
N
Nicola Mayor
trustpilot.com
Sep 30, 2025
BEWARE
Unfortunately, I cannot give minus stars. I’ve been trying to figure out where £8.99 has been going from my account. Certainly didn’t enter into this...
c
customer
trustpilot.com
Sep 30, 2025
shame there is no zero stars review for those scammers
shame there is no zero stars review i purchased one cream an week later i learnt that i have subscription i have been charged ! after i contacted the...
A
Abhinand Juno
trustpilot.com
Sep 30, 2025
I recently purchased a creed aventus…
I recently purchased a creed aventus cologne. However after waiting for weeks I did not receive the parcel. I was then told by the company that the pa...
J
John Ditchmont
trustpilot.com
Sep 30, 2025
Always great prices and speedy delivery.
Always great prices...
M
Mrs Patricia Tosh
trustpilot.com
Sep 30, 2025
Quick delivery and goods were in good…
Quick delivery and goods were in good...
F
Fatma J
trustpilot.com
Sep 30, 2025
Never Again – Burnt Eyebrows & No Help from Customer Service
I recently purchased the Nano Brow from Luxplus, thinking I was making the right decision, but it turned out to be a huge mistake. After carefully fol...
L
Lauren B.
trustpilot.com
Sep 30, 2025
Found MAC pro palettes here after a…
Found MAC pro palettes here after a lengthy search online. Bought them at a discounted price by paying the membership prices. Was able to cancel my me...
R
R AC
trustpilot.com
Sep 30, 2025
Prompt delivery with good price
Prompt delivery...
C
Consumer
trustpilot.com
Sep 30, 2025
Disgusting!
I had one order from you and you have taken £8.99 from me with out my knowledge. I did not sign up for any membership with you....
M
Mabs
trustpilot.com
Sep 30, 2025
SCAM
They scammed me out of money for six months without me noticing. Bought one thi...
N
Neil Spicer
trustpilot.com
Sep 30, 2025
Luxplus - scam / rip off - do not buy
This company operates a scam where they take a membership fee fro...
B
Bronti Parker
trustpilot.com
Sep 30, 2025
Horrific company taken £100s from me on maternity leave
Horrific company! Please protect your money and shop elsewhere. I brought some baby bottles whilst on mattering leave. I have dyselexia and adhd so st...
M
MARY Arhin
trustpilot.com
Sep 30, 2025
I was charged 8.99 a month after i had…
I was charged 8.99 a month after i had bought 3 creams worth nearly £20. I wanted to return 1 cream and Luxplus was charging me 10 euros for label.I w...
Conclusion
Reviews of Luxplus show a clear pattern of issues around membership billing and customer support responsiveness; multiple reviewers report unexpected recurring charges and trouble obtaining refunds. At the same time a number of customers praise discounted prices, speedy delivery and satisfactory packaging. There are also isolated but serious product concerns, including reports of incorrect items and one account of a product causing skin damage. Consumers should read membership and checkout terms carefully, monitor bank statements for recurring fees, and keep records of any communications if disputes arise.