Many reviewers praise Luxplus for low prices and fast delivery on one-off orders. Many others report unexpected monthly membership fees and say it was hard to stop the charges or get money back. Several shoppers say orders never arrived, and refunds were slow or only came after long disputes. A smaller group mentions clearly shown trial terms and quick replacements for items damaged in transit.
Examples from available reviews (Dec 2021 – Feb 2026).
Automatically signed up for membership and charged over seven months.
“Sneaky scam! I bought one item and they automatically signed me up for a membership”
Six items never arrived and refund process required lengthy forms.
“Bought 6 items in January, they where for my mum, they never arrived”
Consistently low prices and speedy delivery reported.
“Always great prices and speedy delivery.”
Membership customer received prompt replacements after delivery damage by carrier.
“luxplus sorted replacements almost instantly when I messaged”
Many reviews describe recurring membership fees taken without permission, with repeated attempts to charge £/€8.95–8.99. Customers also report orders not arriving, followed by slow refunds or cases that never got resolved. A smaller number say support fixed issues quickly and sent replacement items soon after they got in touch.
Several shoppers say prices are much lower than local UK retailers and praise discounts on branded products. When people describe good value, they often link it to fast delivery as well. Others say any savings disappear once unexpected membership fees are taken without clear consent.
Some customers say the website shows trial terms clearly and that cancelling is straightforward. Others describe unclear timing or automatic sign-up that led to one or several months of unwanted charges. Some users add that closing the account was easy once they found the option.
Many buyers say items arrived in good condition and were what they expected. A smaller set mention faults, wrong items being sent, and one safety-related complaint about a product causing harm. Comments on durability or performance show up less often than delivery and billing problems.
Many reviewers complain about automated chatbot replies and slow follow-up from a person when arguing over billing or delivery. Some customers, though, mention clear updates about customs delays or quick responses that settled damaged-item claims. Positive communication appears, but less often than complaints about automated support.
Reviews split sharply between high satisfaction with pricing and delivery and low ratings tied to alleged unauthorised subscriptions and refunds that didn’t get resolved. Many negative stories focus more on billing and closing accounts than on the product range. That contrast shows up repeatedly across ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer claims unclear terms lead to unintended recurring charges.
“Their offers are not transparent, and they seem to profit from unclear terms.”
Reviewer warns of hidden membership causing monthly payments without knowledge.
“Scammers dont ever buy from them! Hidden membership that you wil pay every month for without knowing it.”
Short warning claiming the company are scammers and to avoid ordering.
“Oplichters Opletten Hier niets bestellen”
Reviewer was subscribed to a membership without their knowledge.
“They subscribed me to a membership I didn’t know about!”
Bought items then automatically enrolled and repeatedly charged for membership.
“Koop hier dingen Vervolgens hebben ze zich automatisch aangemeld voor het lidmaatschap.”
Membership added and monthly fee charged without visible information at checkout.
“Absolute freaking SCAM!”
Membership led to debt collection fees, making purchases expensive.
“then referred to a debt collection agency for 8.95 membership.”
Automatically started subscription charging €8.95 monthly plus extra collection fees.
“Ik heb een ding gekocht en blijkbaar hebben LuxPlus automatisch een abbonement gestart van 8.95euro per maand.”
Hidden membership costs after a small purchase led to large charges.
“Kijk uit voor je hier iets koopt. Het lidmaatschap Is niet (zoals bij andere bedrijven) gratis.”
Claims company deceptively adds a €8.95 monthly subscription in the terms.
“Zeer slecht bedrijf, Oplichters Als je de bestelling plaatst, moet je de algemene voorwaarden accepteren anders kun je niet de bestelling doen.”
Unauthorised €8.95 charge; reviewer refunded and blocked the company.
“Vandaag werd er ineens door jullie € 8,95 van mijn rekening geïncasseerd.”
Company charged for undelivered product; reviewer had to reclaim money.
“Took my money for a product they failed to deliver”
Child enrolled without parental consent, leading to collection fees and dispute.
“Mijn kind een abonnement laten afsluiten op sluwe wijze!”
Reviewer warns others and calls them scammers.
“KOOP HIER NOOIT IETS !!! OPLICHTERS !!!”
Unexpected €8.99 charge and threatening €50 collection fee despite cancellation.
“nu sturen ze dat ik incasso moet betalen van 50 euro met een dreigement!!”
Membership signs you up accidentally and charges monthly if not cancelled.
“they charge you every month”
Unwanted subscription taken out unknowingly, leading to repeated collection attempts.
“Vreselijk bedrijf! Zonder dat ik het wist een abonnement afgesloten”
Company charges subscriptions without permission, reviewer calls it a scam.
“Scam, they let you pay subscription that you never gave permission to”
Account cannot be closed and €8.95 keeps being charged repeatedly.
“je kunt je account nooit sluiten en ze blijven 8,95 afschrijven.”
I have been with Luxplus for a few years now and I really like the look of their products. I was looking for a nice concelear that would cover my blemishes and look natural, so I purchased Pro Longwear Concealer in NC 20. Even though it's called Pro Longwear it didn't last as long as i expected, and when wearing it under my eyes, it creases quite easily even with powder foundation underneath. Overall it isn't a bad product but certainly not long lasting as they claim. I recommend the store for everyone who wants to purchase but you have to be careful to choose the right commodity.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Luxplus runs an online shop selling cosmetics, skincare, and personal-care products across European markets. The website shows branded and own-label items with product pages, prices, and shipping choices. Customers can set up accounts to place orders, manage addresses, and check order history. The company also includes standard site pages such as terms and conditions, a privacy policy, and customer-service contact options.