Many reviewers praise Luxplus for low prices and fast delivery on one-off orders. Many others report unexpected monthly membership fees and say it was hard to stop the charges or get money back. Several shoppers say orders never arrived, and refunds were slow or only came after long disputes. A smaller group mentions clearly shown trial terms and quick replacements for items damaged in transit.
Examples from available reviews (Dec 2021 – Feb 2026).
Automatically signed up for membership and charged over seven months.
“Sneaky scam! I bought one item and they automatically signed me up for a membership”
Six items never arrived and refund process required lengthy forms.
“Bought 6 items in January, they where for my mum, they never arrived”
Consistently low prices and speedy delivery reported.
“Always great prices and speedy delivery.”
Membership customer received prompt replacements after delivery damage by carrier.
“luxplus sorted replacements almost instantly when I messaged”
Many reviews describe recurring membership fees taken without permission, with repeated attempts to charge £/€8.95–8.99. Customers also report orders not arriving, followed by slow refunds or cases that never got resolved. A smaller number say support fixed issues quickly and sent replacement items soon after they got in touch.
Several shoppers say prices are much lower than local UK retailers and praise discounts on branded products. When people describe good value, they often link it to fast delivery as well. Others say any savings disappear once unexpected membership fees are taken without clear consent.
Some customers say the website shows trial terms clearly and that cancelling is straightforward. Others describe unclear timing or automatic sign-up that led to one or several months of unwanted charges. Some users add that closing the account was easy once they found the option.
Many buyers say items arrived in good condition and were what they expected. A smaller set mention faults, wrong items being sent, and one safety-related complaint about a product causing harm. Comments on durability or performance show up less often than delivery and billing problems.
Many reviewers complain about automated chatbot replies and slow follow-up from a person when arguing over billing or delivery. Some customers, though, mention clear updates about customs delays or quick responses that settled damaged-item claims. Positive communication appears, but less often than complaints about automated support.
Reviews split sharply between high satisfaction with pricing and delivery and low ratings tied to alleged unauthorised subscriptions and refunds that didn’t get resolved. Many negative stories focus more on billing and closing accounts than on the product range. That contrast shows up repeatedly across ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Six items never arrived and refund process required lengthy forms.
“Bought 6 items in January, they where for my mum, they never arrived”
Second order arrived quickly and was significantly cheaper than UK prices.
“The price was half of the UK price and delivery less than £3 from NL.”
Order never arrived and refund still not received after two months.
“They take your money without sending anything.”
Support was automated and unhelpful after alleged subscription charges.
“Got a load of crap back from a bot.”
Order not delivered and chatbot support was pointless and automated.
“My order never arrived and your chat bot support is pointless.”
Good prices and very easy membership cancellation process.
“cancel membership is on the front page. Super easy.”
Was charged one month's membership because cancellation timing wasn't clear.
“Cancellation process is easy but I got stung for one month's membership”
Automatically signed up for membership and charged over seven months.
“Sneaky scam! I bought one item and they automatically signed me up for a membership”
Purchased product then unexpectedly charged a monthly £9 subscription.
“I have purchased a product from them and then I have found I was paying a subscription £9 a month”
Charged twice monthly via Klarna after one purchase; poor contact.
“They kept charging me twice every month since October 2025 to January 2026 through Klarna”
Consistently excellent service over many years of purchasing.
“Always excellent service. Been buying for many years.”
Charged for over six months without authorisation and awaiting refund.
“This company is a scam...Please don't use them! I have been charged for over 6months”
Parcel stuck at Heathrow due to customs; company later explained delay.
“Product not arrived . Tracking parcel and it's constantly stuck at Heathrow.”
Attempts to take £8.99 monthly were blocked by bank; reviewer avoids buying.
“they tryed to take 8.99 monthly form my bank”
Continued attempts to charge after cancellation and poor resolution handling.
“even now, montjs after I made my first and only purchase, Luxplus is still trying to charge me.”
Great communication and satisfaction with the company's responses.
“Great communication with company.”
Membership customer received prompt replacements after delivery damage by carrier.
“luxplus sorted replacements almost instantly when I messaged”
Unexpected £8.99 monthly PayPal charges discovered and disputed by reviewer.
“they had been taking £8.99 every month from my PayPal”
Website clearly shows trial terms and cancellation is straightforward.
“The website is EXTREMELY clear that after the 14 free trial period you will be charged £8.99”
Fees are clearly displayed and the free trial can be cancelled.
“it is very very clear throughout the buying process that you can buy at a more expense price OR get it cheaper”
Customer service refused refund after accidental membership payments.
“Their response was simply to cancel my account with no refund at all.”
Money was taken without consent and no contact received.
“Scam they have took money out of my bank”
Found items at lower price with good delivery service.
“Always fine what I need at a lower price.”
Reviewer alleges scammers and ongoing unauthorised charges on sister's account.
“They're scammers, people shouldn't enter their website.”
Recurring £8.99 charges appeared without agreeing to subscription.
“Scammers! They took £8.99 from my account for the last three months”
Received wrong product and unable to email company about the error.
“Ordered bottles of nettle shampoo and was sent nettle and burdock oil”
Charged without confirmation, no goods received and no response from support.
“Took money from my account, no confirmation no goods.”
Unaware of recurring £8.99 subscription charges on account.
“I’ve been trying to figure out where £8.99 has been going from my account.”
Was charged for a subscription after buying one cream.
“shame there is no zero stars review i purchased one cream an week later i learnt that i have subscription i have been charged !”
Parcel lost, promised refund or replacement but no response received.
“I have been scammed of £235.”
Consistently low prices and speedy delivery reported.
“Always great prices and speedy delivery.”
Quick delivery and goods arrived in good condition and efficiently.
“Quick delivery and goods were in good condition.”
Product burnt my eyebrows and customer service dismissed the concern.
“the product burnt my eyebrows.”
Bought discounted MAC palettes and cancelled trial without any issues.
“Was able to cancel my membership within the two weeks free trial without issues”
Prompt delivery at a good price.
“Prompt delivery with good price”
Unexpected £8.99 taken without signing up, causing financial distress.
“I did not sign up for any membership with you.”
Signed up to a membership unknowingly and charged for six months.
“They scammed me out of money for six months without me noticing.”
Company allegedly adds a membership fee after a single purchase.
“This company operates a scam where they take a membership fee from you after buying a single product”
Repeated £8.99 charges exploited a vulnerable customer; company unhelpful.
“I was then charged £8.99 for over 1.5 years even though I never logged in again.”
Charged monthly membership and high return label fee impeded returns.
“Luxplus was charging me 10 euros for label.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Luxplus runs an online shop selling cosmetics, skincare, and personal-care products across European markets. The website shows branded and own-label items with product pages, prices, and shipping choices. Customers can set up accounts to place orders, manage addresses, and check order history. The company also includes standard site pages such as terms and conditions, a privacy policy, and customer-service contact options.