Notino is a widely used online beauty and fragrance retailer; reviews show many customers appreciate its competitive pricing, fast dispatch and easy ordering. However, a notable share of reviewers report problems with damaged goods, wrong variants or missing items and express dissatisfaction with claim handling. Delivery handling (including carrier damage) and unclear checkout/delivery charges appear repeatedly in complaints. If you consider ordering, check product images and descriptions carefully, retain photos of packaging on receipt and review the returns and claims process for higher-value items. Reading recent customer feedback can help set expectations on delivery and post-sale support.
Examples from available reviews (Nov 2021 – Feb 2026).
Site provided prompt delivery and excellent value for money.
“Fantastic site prompt delivery and amazing value for money”
Received a different, weaker product than ordered and Notino refused redress.
“I ordered the 150ml, 48 Hour product, but received the 24 Hour product”
Two items were missing and customer service failed to provide refund or replacement.
“First time i used notino, i have ordered 4 perfumes 2 were missing”
Products improved mum's skin after delivery delay resolved by customer service.
“So far the products are working magic on mum's skin.”
Mixed reports: some customers praise apologetic or helpful staff, while others complain about refused claims or insufficient resolutions for missing items.
Many reviewers highlight competitive prices, swift dispatch and noticeable savings, though a few note prices are not always the very cheapest.
Ordering and delivery are often described as easy and fast, but several customers report unclear checkout charges, delivery delays or rough handling in transit.
Some buyers receive items as expected, yet multiple complaints detail wrong variants, lighter formulations or visible damage on arrival.
Reviews cite limited pre-delivery information and unsatisfactory claim communications; a minority describe apologetic follow-up after delays.
Overall impressions are split: many customers report good value and reliable delivery, while others report unresolved missing, damaged or incorrect items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Package was lost and trust in the company was diminished despite refund.
“Package ‘got lost’.”
Easy process and a great way to sample available scents.
“So simple and a great way to smell whats on offer!”
Item arrived quickly, genuine, in date and reasonably priced.
“it turned up a couple days later, genuine, well in date and good price”
Order delayed and customer service was unresponsive and unhelpful.
“I HAD TO EMAILS THEM FOR ALMOST 15 DAYS FOR MY PERFUME ORDER ! AND STILL NOT RECEIVED MY PRODUCT!”
Buys in bulk for business; good quality, prices and excellent customer service.
“The customer service is also excellent.”
Highly praises specific products and notes fast delivery.
“I love love love the L’Oréal and Mario products the seaweed night cream and eye bag eraser are amazing!”
Customer service quickly resent an item after loss, but delivery took two weeks.
“Delivery times could be better but customer service was really good.”
Damaged gift item and a slow, repetitive customer service process delayed resolution.
“The bottle lid was sheared off exposing a sharp edge.”
Returned items but never received a refund.
“I returned all items but never recieve any refund.”
Good overall but would prefer free delivery for orders over £25.
“Very good but delivery should be free over 25.00”
Loves hand creams; best price found here and always quick delivery.
“Absolutely adore the sister aroma hand creams and I cannot find them at a better price than here.”
Promised delivery date missed and communication was poor; reported to authorities.
“The order was not dispatched within the promised timeframe”
Quick delivery and perfect condition; consistently great service.
“Delivery of my items was really quick and the order arrived as expected- perfect condition.”
Received the wrong item and Notino refused refund after investigation.
“When the item came from Evri when I opened the box all I found was a roll on Old Spice deodorant stick.”
Easy transaction and first choice for perfume purchases.
“always my first choice for perfume as presents or even for myself.”
Payment was rejected but money was still debited and refund took three days.
“The store rejected my payment as unsafe, but first debited the order from my account.”
Consistently delivers on time with good prices.
“Always delivers on time - good prices!!”
App sends misleading push notifications about items in basket, causing irritation.
“Lonely items in the bag — click to complete the order”
Ordered two foundations that differed in shade and formula; poor quality.
“they are two slightly different colours and the formula is very different”
An expensive item was missing and Notino suggested the customer was dishonest.
“the most expensive one was missing!”
Found rare nail polish at good prices with prompt delivery.
“Notino make me happy because they sell the best Nail Polish which is "Happy Ever After"!!”
Regularly uses Notino for competitive prices and quick delivery.
“I would highly recommend Notino.”
Free gifts were missing and offered compensation was inadequate; returns contested.
“The free gifts never arrived”
Quick sign in and fast dispatch.
“Quick sign in and dispatch,”
Claims they send expired products if expiry dates aren't checked.
“Atenție!Trimit produse expirate daca nu știi să verifici data expirării te manipulează persoanele de contact,în speță Denisa și Silvia .”
Offers great discounts and an easy to navigate website.
“Great discounts for presents . Easy to navigate website”
Finds favourite brands at good value and with quick delivery.
“I find what I need at a good value-for-money price and with quick delivery.”
Pleasant first-order experience led to placing another order.
“What an amazing shopping experience Notino is”
Parcel mishandled, item missing and complaint allegedly cancelled after review.
“The courier company did not contact me, and my package was thrown into a corner.”
Assistant helped resolve ordering issue allowing successful placement from home.
“I spoke to a very pleasant assistant called Mario who assured me I had no order pending.”
Ordering was easy and there were great offers.
“Easy to order and great offers”
Prices are good and delivery is quick and well packaged.
“delivery is quick and well packaged”
Website has a fabulous product range at exceptional prices.
“Fabulous range of products at exceptional prices.”
Long-term customer who has never been disappointed with service or products.
“Never disappointed with service and products”
Reviewer states Notino is best for fragrance.
“NOTINO ALWAYS HAS BEEN THE BEST FOR FREGRANC.”
Ordering was easy but EVRI delivery has been unreliable locally.
“EVRI often lets us down badly in our area.”
Generally okay but checkout was complicated when not ordering as a company.
“a bit complicated at checkout as not a company!”
Site offers a wide perfume selection at affordable prices and timely delivery.
“wide selection of perfumes at affordable prices.”
Ordering was easy with fast delivery and a great product.
“Easy ordering. Fast delivery. Great product.”
Always offers products at a reasonable price.
“Always a reasonable price.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Notino is an online retailer specialising in beauty, skincare, haircare and fragrances with country-specific webshops across Europe. The site lists branded cosmetics and perfumes, provides product images and descriptions, offers multiple payment and delivery options, and publishes customer reviews. Consumers searching for Notino reviews typically look for information about pricing, delivery speed, product authenticity and returns handling.