Reviews Analysed
21
We Collect & Analyse Reviews
NOTINO
Experiences & Reviews
Notino is an online retailer specialising in beauty, skincare, haircare and fragrances with country-specific webshops across Europe. The site lists branded cosmetics and perfumes, provides product images and descriptions, offers multiple payment and delivery options, and publishes customer reviews. Consumers searching for Notino reviews typically look for information about pricing, delivery speed, product authenticity and returns handling.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
13d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Mixed reports: some customers praise apologetic or helpful staff, while others complain about refused claims or insufficient resolutions for missing items.
Share
Mixed
12%
💰
Value for money
Many reviewers highlight competitive prices, swift dispatch and noticeable savings, though a few note prices are not always the very cheapest.
Share
Strong
14%
⚡
User experience
Ordering and delivery are often described as easy and fast, but several customers report unclear checkout charges, delivery delays or rough handling in transit.
Share
Mixed
23%
🔧
Product quality
Some buyers receive items as expected, yet multiple complaints detail wrong variants, lighter formulations or visible damage on arrival.
Share
Weak
15%
📞
Communication
Reviews cite limited pre-delivery information and unsatisfactory claim communications; a minority describe apologetic follow-up after delays.
Share
Weak
8%
⭐
Overall experience
Overall impressions are split: many customers report good value and reliable delivery, while others report unresolved missing, damaged or incorrect items.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Fantastic site prompt delivery and…
"Fantastic site prompt deliver..."
Tony
Trustpilot
Sep 30, 2025
Featured for: positive on value and delivery
Goods Not As Described
"In relation to my experiences, Notino operates by ignoring consumer protection regulations in relation to its website product information. Goods must..."
David Weiss Haynes
Trustpilot
Sep 30, 2025
Featured for: detailed complaint about wrong product
Terrible service and helpless
"First time i used notino, i have ordered 4 perfumes 2 were missing, all they told me we cant do nothing for you, i do not recomand it at all, eventhou..."
Abdelilah Benkhalladi
Trustpilot
Sep 30, 2025
Featured for: missing items and no refund
skin care products
" For a long period of time,my mom has had issues with her skin. She had visited different skin care specialists with no success. Recently, a friend told me about Notino skin care products. Am not the kind that jumps on things without a research. So I did my research and from the information available on their website I had confidence in their products and the prices were competitive. I also contacted the customer care, inquired about the products and placed the order. I first ordered Hydrabio h20 micellar cleansing water for dehydrated skin and Atoderm pp baume body balm for dry and sensitive skin. I was eager to present the package to my mum, but it was never delivered as agreed. There were some delays and after two days , I contacted them. The lady on the phone was very apologetic for the delay, she said they ought to have communicated. She asked me to be patient for two more days and true to her word, the delivery guys came after the two days. So far the products are working magic on mum's skin."
Daisy Westley
Collected.reviews
Nov 24, 2021
Featured for: mixed: delay resolved, product effective
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jean Dillon
trustpilot.com
Sep 30, 2025
Excellent: Good product images / details and…
Good product images / det...
C
Consumer
trustpilot.com
Sep 30, 2025
Avoid like the plague
I bought ckone body lotion for a present, It arrived damaged and the can dented. this is what I received"The damage on the body lotion is not enough t...
G
Guds Rossi
trustpilot.com
Sep 30, 2025
Not very clear on delivery charges…
Not very clear on delivery charges which is a bit misleading as paid via paypal an...
K
KAMEL FAKIR
trustpilot.com
Sep 30, 2025
this is the second time I’m buying…
this is the second time I’m buying perfume from Nitino specially this brand point blanc, the previous one bought six months ago last longer stronger s...
T
Tony
trustpilot.com
Sep 30, 2025
Fantastic site prompt delivery and…
Fantastic site prompt deliver...
M
Maria
trustpilot.com
Sep 30, 2025
Good service
I bough the clinique hand cuticle which I have been using since 2017 the prices around have almost trebled since then. I tried using other products bu...
E
Edita Sulcaite
trustpilot.com
Sep 30, 2025
Good like always
Good like always. Easy order, fast delivery with no...
R
Ruth
trustpilot.com
Sep 30, 2025
Variety of items at competitive prices
My last order was for perfume & a couple of make up items. The Ralph Lauren perfume was one I used to use several years ago so I was pleased to find i...
c
customer chris
trustpilot.com
Sep 30, 2025
Speedy delivery and pleasantly…
Speedy delivery and pleasantly surprised by how lovel...
A
Angela
trustpilot.com
Sep 30, 2025
Was not sent the advertised perfume
Was not sent the advertised perfume, paid for tiny samp...
Y
Yvonne
trustpilot.com
Sep 30, 2025
Great product at a good price
Great product at a good price with quick delive...
K
Kevin
trustpilot.com
Sep 30, 2025
Suspected rough handling by DPD
DPD delivered the package which had burst open in transit. Luckily the products were all there and appeared undamaged. DPD driver took photo of damage...
C
Colin David Roberts
trustpilot.com
Sep 30, 2025
Good price
Good price Swift dis...
J
Janet Rossiter
trustpilot.com
Sep 30, 2025
This is the first time I've ordered…
This is the first time I've ordered from you so far so...
M
Michael Quayle
trustpilot.com
Sep 30, 2025
Always happy
Always happy. Not always the best price but reliable , well packed an...
z
zerom
trustpilot.com
Sep 30, 2025
missing item from my order notino…
missing item from my order notino wouldnt refund me or send me the same item thats their reply which sucks "Thank you for your patience while we revie...
V
Valued Customer
trustpilot.com
Sep 30, 2025
Big savings and fabulous customer…
Big savings and fabul...
A
Abdelilah Benkhalladi
trustpilot.com
Sep 30, 2025
Terrible service and helpless
First time i used notino, i have ordered 4 perfumes 2 were missing, all they told me we cant do nothing for you, i do not recomand it at all, eventhou...
D
David Weiss Haynes
trustpilot.com
Sep 30, 2025
Goods Not As Described
In relation to my experiences, Notino operates by ignoring consumer protection regulations in relation to its website product information. Goods must...
S
S. I.
trustpilot.com
Sep 30, 2025
Good price Good price
...
Conclusion
Notino is a widely used online beauty and fragrance retailer; reviews show many customers appreciate its competitive pricing, fast dispatch and easy ordering. However, a notable share of reviewers report problems with damaged goods, wrong variants or missing items and express dissatisfaction with claim handling. Delivery handling (including carrier damage) and unclear checkout/delivery charges appear repeatedly in complaints. If you consider ordering, check product images and descriptions carefully, retain photos of packaging on receipt and review the returns and claims process for higher-value items. Reading recent customer feedback can help set expectations on delivery and post-sale support.