Reviews Analysed
21
We Collect & Analyse Reviews
Unineed
Experiences & Reviews
Unineed is an online retailer specialising in beauty, skincare, haircare and fragrance products sold direct to consumers via its e-commerce site. It lists branded cosmetics, personal care items and related bundles, and offers online ordering, international shipping and customer support channels. Shoppers researching Unineed commonly look for information about product authenticity, delivery performance and return policies.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
13d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Several reviewers praise timely, personalised support and helpful agents; others report denied refunds, cancelled orders or unhelpful responses.
Share
Mixed
17%
💰
Value for money
Some customers cite competitive prices and bargains; a few question value when items arrive damaged, missing or appear unauthorised.
Share
Mixed
5%
⚡
User experience
Ordering and checkout are often straightforward, but multiple reports describe missing parcels, delayed deliveries and unreliable fulfilment.
Share
Mixed
14%
🔧
Product quality
Reports are mixed: some receive genuine, effective items; a notable number report counterfeit, expired, damaged products or adverse reactions.
Share
Weak
16%
📞
Communication
Many reviewers note clear order confirmations and responsive chat agents; others report no replies, limited follow-up or refund silence.
Share
Mixed
20%
⭐
Overall experience
Overall impressions are split: satisfied repeat buyers cite good service and deliveries, while others report fake items, missing parcels and unresolved refunds.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Excellent customer service
"I bought a cream for my skin condition (eczema) online. The product is excellent and I even received two boxes of the cream. I ordered only one but wh..."
Roland
Trustpilot
Sep 30, 2025
Featured for: Positive service and product outcome
My Elemis product arrived and it looks…
"My Elemis product arrived and it looks and smells FAKE! It’s not the right product that I ord..."
Ali
Trustpilot
Sep 30, 2025
Featured for: Typical counterfeit product complaint
Parcel lost in transit, issued full refund
"Unfortunately, my parcel from Unineed never arrived because it was lost in transit, however, the customer service ag..."
MBCable
Trustpilot
Sep 30, 2025
Featured for: Lost parcel resolved with refund
Order was cancelled by the business
"Order was cancelled by the business, without a reason. Since then, no response regarding refun..."
LILY
Trustpilot
Sep 30, 2025
Featured for: Order cancelled; no refund response
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Carole Birnie
trustpilot.com
Sep 30, 2025
Excellent Buying Experience
I was buying 4 expensive jars of Elemis Pro-Collagen Marine Cream and was sceptical at first because the price was better than anyone else online and...
V
Van
trustpilot.com
Sep 30, 2025
I bought 4 boxes of sunscreen
I bought 4 boxes of sunscreen. I opened one and used it a couple of times. I realized it was breaking me out and I sent it back. Now they want to deny...
D
David S
trustpilot.com
Sep 30, 2025
Exemplary Service
Timely and personalised service and responses. Very accommodatin...
C
Charlotte B
trustpilot.com
Sep 30, 2025
I bought Olaplex from Unineed a while…
I bought Olaplex from Unineed a while ago and I thought something was off with the packaging so I contacted Olaple...
R
Roland
trustpilot.com
Sep 30, 2025
Excellent customer service
I bought a cream for my skin condition (eczema) online. The product is excellent and I even received two boxes of the cream. I ordered only one but wh...
A
Amelia Fleming
trustpilot.com
Sep 30, 2025
I brought a vanilla perfume for $20…
I brought a vanilla perfume for $20 good price right? But it never came in the mail so I ordered Nivea package and it arrived a few weeks ago but it a...
N
Nicola
trustpilot.com
Sep 30, 2025
Great customer service
Received an item that had opened in its box and lost most of the product. They replied quickly, and after I sent a couple of pictures they sent out...
F
Francesca
trustpilot.com
Sep 30, 2025
Complaint/refund dealt with professionally and promptly
I received a short dated product which I was not impressed with at all. However, when contacting customer services through t...
M
MBCable
trustpilot.com
Sep 30, 2025
Parcel lost in transit, issued full refund
Unfortunately, my parcel from Unineed never arrived because it was lost in transit, however, the customer service ag...
M
Mr Robert Grey
trustpilot.com
Sep 30, 2025
Excellent response to a small query
Excellent response to a small q...
A
Ali
trustpilot.com
Sep 30, 2025
My Elemis product arrived and it looks…
My Elemis product arrived and it looks and smells FAKE! It’s not the right product that I ord...
J
J.
trustpilot.com
Sep 30, 2025
Unreliable order fulfillment
Purchased through TikTok Shop, but experienced unreliable o...
C
Colleen
trustpilot.com
Sep 30, 2025
Amazing
Amazing customer care didn't leave y...
L
LILY
trustpilot.com
Sep 30, 2025
Order was cancelled by the business
Order was cancelled by the business, without a reason. Since then, no response regarding refun...
R
Rosie Sedgwick
trustpilot.com
Sep 30, 2025
Bad response from the company
I bought a skincare product from this company. I had an instant allergic reaction to it. I informed the company and asked for a refund, offering to re...
F
Fagan O'Reilly
trustpilot.com
Sep 30, 2025
Glamstore answered right away.
My package took forever to get delivered-I thought it was lost at one point with no updates. Rebecca at Glamstore answered right aw...
E
Ellen
trustpilot.com
Sep 30, 2025
Do not buy from this website, selling fake products
Do not buy from this website; they sell fake products. I purchased an expensive lotion, La Prairie, from them, but it was fake. I called the manufactu...
J
Jane Morgan
trustpilot.com
Sep 30, 2025
Amazing customer service after my…
Amazing customer service after my parcel went missin...
M
Mark Churchill
trustpilot.com
Sep 30, 2025
Missing Package
I have been waiting three weeks for an item to be delivered. Unineed and the couri...
P
Pal
trustpilot.com
Sep 30, 2025
Expired product
I received an expired sunscreen not effective in protecting against UVA/UVB...
Conclusion
Reviews show a divided picture for Unineed. Many customers report quick responses, helpful agents and successful replacements or refunds for delivery issues. However, a substantial number of reviews complain about counterfeit, expired or damaged items and unresolved refund disputes. If you plan to buy high‑value or brand‑sensitive products, check authenticity guarantees, keep packaging and serial numbers, and review the returns policy before purchase. For delivery or refund problems, document correspondence and consider using your card provider if issues remain unresolved.