Many reviewers describe fast, personal support that often arranges replacements or refunds. Many complaints mention missing, empty, or incorrect parcels and disputes over refunds. Several customers suspect counterfeit or expired items, while a smaller group says the products worked as expected.
Examples from available reviews (Nov 2021 – Feb 2026).
Received timely, personalised service and accommodating responses.
“Timely and personalised service and responses.”
Parcel arrived empty and courier left it on the doorstep.
“when I opened it, it was empty.”
Customer says products were not genuine according to manufacturer.
“these were not Olaplex products.”
Ordered perfume but it did not arrive; received wrong items.
“I rummaged through the box just to find the Nivea set.”
Service feedback splits into two clear paths. Some reviewers describe quick, attentive agents who arrange replacements or refunds without delay. Others report fulfilment problems such as lost parcels, empty boxes, and long back-and-forth disputes between the seller and the courier.
Some buyers point to competitive prices and results they were happy with. For others, claims of non-genuine or expired products and cases where refunds were denied lower the sense of value.
Many customers mention fast dispatch and secure delivery to international addresses. Others report receiving the wrong items, waiting on overdue parcels, or never getting their order at all, suggesting uneven fulfilment.
A frequent complaint focuses on authenticity and expiry, with several customers alleging fake or out-of-date products. A smaller number describe clear benefits, such as better hair condition after use.
Many reviews mention quick, straightforward replies via chat and email that put customers at ease about their orders. A smaller number say they heard nothing after cancelling an order or got weak follow-up on refund requests.
Reviews highlight a sharp split between cases smoothed out by responsive support and cases left unresolved due to fulfilment or product issues. That gap leaves the overall buying experience strongly polarized.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Team was helpful, professional, and resolved issue quickly.
“My issue was sorted out in the quickest of times.”
Damaged order was replaced promptly with good communication.
“they responded straight away and replaced the item instantly.”
Bought products at a great price and prompt customer service.
“Bought some Aveda products at a great price.”
Parcel arrived empty and courier left it on the doorstep.
“when I opened it, it was empty.”
Only one of three perfume bottles was delivered and remains unresolved.
“only 1 bottle was delivered.”
They shipped favourite face wash quickly and securely to the US.
“delivered straight to my mailbox.”
Order arrived quickly and in perfect condition after reliable communication.
“my order arrived quickly and in perfect condition.”
Refund disputed after returning sunscreen because company claimed damage.
“Now they want to deny me my refund because they said I damaged it.”
Received timely, personalised service and accommodating responses.
“Timely and personalised service and responses.”
Customer says products were not genuine according to manufacturer.
“these were not Olaplex products.”
Customer service facilitated payment and product purchase smoothly.
“they simplified the whole process by offering PayPal payment method.”
Ordered perfume but it did not arrive; received wrong items.
“I rummaged through the box just to find the Nivea set.”
Company promptly replaced an opened, partially lost product.
“they sent out another without question.”
Short-dated product refunded promptly and efficiently via online chat.
“my issue was dealt with very promptly and efficiently by George”
Parcel lost in transit but customer service offered replacement or refund.
“offered a replacement, or full refund within days of raising my enquiry.”
Small query was answered excellently and parcel delivered on time.
“Excellent response to a small query.”
Reviewer claims product looks and smells fake and urges avoidance.
“It’s a SCAM WEBSITE, AVOID!!!!”
Experienced unreliable order fulfillment via TikTok Shop purchase.
“experienced unreliable order fulfillment.”
Customer care was prompt and direct.
“Amazing customer care didn't leave you waiting”
Order cancelled with no refund response and no customer service contact.
“Order was cancelled by the business, without a reason.”
Company refused refund after customer reported allergic reaction.
“we don't do refunds”
Representative responded quickly and reassured customer about delivery.
“answered right away and assured package was being delivered via USPS”
Reviewer alleges purchased high-end lotion was fake and refund refused.
“they sell fake products.”
Customer service was prompt and efficient after missing parcel.
“Amazing customer service after my parcel went missing with the courier firm.”
Item overdue three weeks with company and courier blaming each other.
“Unineed and the courier (Evri) keep blaming each other.”
Received an expired sunscreen ineffective against UV radiation.
“I received an expired sunscreen not effective in protecting against UVA/UVB radiation.”
Great products at amazing prices I must say! I was introduced to the website by a friend. I used to admire her hair so much and she decided to share the secret behind the beauty. I decided to give it a shot, by placing my first order. I was shocked how everything about my hair changed after only several washes. I can tell a difference in my hair.It's shinier, softer, silky and I can't stop touching it! Love it! The itching has stopped and no dandruff. The shampoo and conditioner are great. Definitely worth the price, and it is quick and easy to order too. I will definitely be ordering again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Unineed is an online retailer focused on beauty, skincare, haircare, and fragrance. It runs an e-commerce site with product pages, checkout, and order tracking. The company ships to multiple countries and offers international fulfilment. Customers can reach support through online channels such as live chat and email for order questions and account issues.