Reviewers often praise customer service for quick, case-by-case fixes and frequent replacement orders. Several shoppers say they are very happy with online ordering and with specific accessories or haircare items. A recurring criticism focuses on certain hair extensions that shed, thin, or change colour soon after purchase. A smaller group mentions courier problems and difficult communication around returns.
Examples from available reviews (Dec 2021 – Feb 2026).
Ellie Johnson provided first-class service and excellent support.
“Absolutely first class service from this company especially from Ellie Johnson”
Happy with items, especially the straightener bag and brush.
“Love the straightens bag and brush...”
Weft extensions changed colour to an orange-blonde within a month.
“The colour completely changed and became an awful orangy blonde.”
Items never arrived due to courier issues, refund issued after lengthy process.
“Never received the items - hassle with the courier company”
Many reviews mention staff by name and say issues were fixed quickly, often with replacements or upgrades. Customers describe active tracking, follow-ups, and one-to-one support for delivery or product problems. A few complaints point to the courier rather than the support team.
Several reviews mention compensation and free replacements, and some cite this as a reason to keep buying. One review calls the compensation inadequate after a product failure. Overall, few reviews discuss price or long-term value.
Customers describe ordering online as simple and say they could find specific or unusual hair shades. Several reviewers note they come back repeatedly for consistent purchases. Only a small number mention problems with the user journey or checkout.
Several low-rated reviews report major problems with certain hair extensions, including fast shedding, thinning, and colour change. Other reviews say shampoos, brushes, and accessories meet expectations. Reviews show a clear divide between high satisfaction with some items and sharp dissatisfaction with specific extension lines.
Many customers report fast replies and steady updates while issues were being resolved. A minority describe poor handling of returns and being asked to prove a supplier fault before receiving a fix. One review mentions a misleading listing that customer service later corrected.
High ratings focus on fast, personal support and dependable purchases of accessories or haircare. Low scores centre on particular extension products and courier-related delivery problems. Overall sentiment is shaped by strong service recoveries alongside isolated product or delivery failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Lauren tracked my return and arranged a prompt replacement dispatch.
“Tracked my return and arranged a new replacement to be sent out asap.”
Loves Beauty Works products and fast delivery; won't buy elsewhere.
“I absolutely love Beauty Works.”
Very quick reply resolved my query promptly.
“Very quick reply about my query, and got it sorted promptly,”
Weft extensions changed colour to an orange-blonde within a month.
“The colour completely changed and became an awful orangy blonde.”
Beauty Works quickly handled a courier damage and is replacing my order.
“beauty works got on it straight away”
Great products and seller; wouldn't shop elsewhere.
“Great products and great seller”
Lovely products and excellent customer service; Freya helped promptly.
“Lovely products & Great customer service!”
Received wrong-colour extensions and experienced poor communication during returns.
“The onus was on me to prove you made a mistake.”
Extensions shed excessively and thinned quickly, compensation felt inadequate.
“The extensions that I received were not of the usual quality.”
Items never arrived due to courier issues, refund issued after lengthy process.
“Never received the items - hassle with the courier company”
Ellie Johnson provided first-class service and excellent support.
“Absolutely first class service from this company especially from Ellie Johnson”
Easy online ordering for products to maintain my extensions.
“really easy to order on line the things I need to keep my extensions in tip top condition”
Initial delivery problem was resolved after a few emails.
“Bit of a hiccup with 1st delivery but was sorted after a few emails”
Lauren arranged replacement and upgraded delivery after Evri lost my package.
“upgraded my delivery service to DPD next day delivery”
Shelbi matched my hair perfectly; very happy with hair and service.
“Shelbi matched my hair perfectly!”
Happy with items, especially the straightener bag and brush.
“Love the straightens bag and brush...”
Always happy with every order; products are consistently spot on.
“I am always happy with every order I get always spot on x”
Misleading TikTok description caused frustration, but customer service resolved it efficiently.
“the listing was misleading”
Safiya resolved a product description issue with generous compensation and good service.
“She offered me a medium rollers kit plus clips to make up for the inconvenience”
Paige promptly handled a courier-related problem and resolved it admirably.
“Paige very promptly dealt with the problem that I had (the problem was Evri not beauty works)”
Customer service sent a replacement part and exceeded expectations.
“they went above and beyond to help me”
Customer service replaced item and sent a free product for inconvenience.
“they sent me the 20 inch molly mae nano”
Lucy helped with dry wefts and changed my opinion entirely.
“Lucy was so helpful”
Jade provided excellent customer service and resolved my issue.
“Excellent customer service from Jade to resolve my issue.”
Chloe assisted moving my trade account from England to Australia.
“helped moved my trade account over from england to Australia!”
Customer service replaced faulty weave and sent samples, restoring some faith.
“replaced my damaged weave in a timely manner.”
Paige kept me updated and tracked my package and refund.
“Paige McAteer from the customer services team was so helpful”
Spoke to Lucy who listened, resolved my issue, and retained my loyalty.
“she was extremely helpful and I genuinely felt listened to”
Paige was helpful and knowledgeable; product quality is excellent.
“Fantastic customer service - Paige was super helpful and really knowledgeable.”
Ella resolved an order problem quickly via online customer service.
“Ella sorted it out very fast.”
Customer service offered a free replacement and fast delivery promptly.
“offering a free replacement and speedy delivery!”
Prompt response and immediate replacement were provided by Ella.
“sending me a replacement straight away!”
Ella resolved a delivery issue quickly and effectively.
“Ella was fantastic at dealing with a delivery issue”
Customer service were very understanding and resolved my product issues.
“Such excellent customer service.”
Found remy hair in my unusual colour; requires cutting to match.
“my hair is an usual colour but I found it.”
They quickly handled my missing product and arranged a replacement.
“Quick respond and fantastic job dealing with my missing product and replacement”
New Dubai 22inch hair was thin, shed heavily, and discoloured quickly.
“the quality is awful, the hair is thinner, sheds so quickly”
Mel was understanding, efficient, and restored my confidence to continue purchasing.
“she has been very understanding and took my concerns seriously”
Ella responds quickly and takes action to resolve concerns.
“Ella H is so helpful”
Mel fast-tracked my delayed refund and kept me updated.
“i eventually did receive it with the help of Mel fast tracking my refund”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beauty Works runs an online store focused on hair extensions and haircare. Its range covers human-hair extensions, clip-ins, weaves, and styling accessories such as brushes and straightener bags. The brand also sells professional-grade shampoos and styling tools for salon and at-home use. Beauty Works offers trade accounts for industry buyers and shares product information and care guidance on its website.