Reviews Analysed
21
We Collect & Analyse Reviews
Beauty Works
Experiences & Reviews
Beauty Works is a UK-based retailer specialising in hair extensions, haircare and styling tools, primarily selling direct to consumers online. Consumers searching reviews typically look for information on extension quality, styling devices and the company’s customer service and returns handling.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviews describe helpful, proactive customer service; staff frequently resolve issues and provide replacements, refunds or other remedies promptly.
Share
Strong
30%
💰
Value for money
Few reviews address price. One detailed complaint says a high-cost purchase felt poor value due to thinning, shedding and colour change.
Share
Mixed
3%
⚡
User experience
Several reviews note delivery or refund delays and account transfers; these are often resolved after direct contact with support and follow-up updates.
Share
Strong
13%
🔧
Product quality
Product feedback is mixed: some users praise shampoos and remy hair, others report faulty packs, thinning, shedding or inconsistent batch quality.
Share
Mixed
10%
📞
Communication
Reviewers frequently mention quick, personal responses from named agents and clear follow-up communication about replacements, refunds and samples.
Share
Strong
30%
⭐
Overall experience
Overall impressions are positive when issues are resolved; a minority of reviewers report ongoing product concerns that reduce overall satisfaction.
Share
Strong
14%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Bad quality hair and more expensive.
"I purchased beauty works clip ins in 2019 and the quality and thickness was amazing then. When I got married in 2023 I invested in BW tape extensions,..."
Pavan Gill
Trustpilot
Sep 30, 2025
Featured for: Negative product and value complaint
I have been using beauty works for many…
"I have been using beauty works for many years as I love the colours of the weaves . After purchasing 2 weaves recently I had them fitted and one of th..."
Lorna Dyton
Trustpilot
Sep 30, 2025
Featured for: Product fault resolved by Sophie
Paige McAteer was really helpful
"I had an issue with returning one of the orders and waited 2 months for a refund, it seemed as though the order got lost but Paige McAteer from the cu..."
CW
Trustpilot
Sep 30, 2025
Featured for: Delayed refund resolved, strong support
Oily Shampoo
"I just wanted to write you a quick note to let you know what an amazing product you are carrying. I ordered the Oily Shampoo recently and it is amazing!! It really does clean my hair without stripping all the essential oils out. I have very thick, long and curly hair and it is always hard for me to find products that really work for me. This stuff has totally revolutionized how my hair looks, feels and behaves. I also loved your store even though it was a bit of a drive from where I live – cute little shop, wonderful ladies working there – glowing energy inside! Thanks again!
"
Willaaines
Collected.reviews
Dec 01, 2021
Featured for: Positive product and in-store service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Gemma Brice
trustpilot.com
Sep 30, 2025
I reached out to customer service…
I reached out to customer service regarding a replacement part to see if they could help, although they don’t tend...
G
Gemma Walton
trustpilot.com
Sep 30, 2025
Customer service skills fantastic…
Customer service skills fantastic delivery delayed messaged beauty works and they sent me the 20 inch moll...
L
LM
trustpilot.com
Sep 30, 2025
Lucy was so helpful went I sought…
Lucy was so helpful went I sought advice for my dry wefts- She was so thought...
C
Customer
trustpilot.com
Sep 30, 2025
Excellent customer service from Jade
Excellent customer service f...
S
Sophie Davies
trustpilot.com
Sep 30, 2025
Chloe was amazing and helped moved my…
Chloe was amazing and helped moved my trade account over from england...
L
Lorna Dyton
trustpilot.com
Sep 30, 2025
I have been using beauty works for many…
I have been using beauty works for many years as I love the colours of the weaves . After purchasing 2 weaves recently I had them fitted and one of th...
C
CW
trustpilot.com
Sep 30, 2025
Paige McAteer was really helpful
I had an issue with returning one of the orders and waited 2 months for a refund, it seemed as though the order got lost but Paige McAteer from the cu...
B
Becky
trustpilot.com
Sep 30, 2025
Customer Service
Had an issue with some extensions after 10 years of being a BW customer having not had an issue before, spoke to Lucy one of the Hair Extension Specia...
M
Miss Ward
trustpilot.com
Sep 30, 2025
Fantastic customer service
Fantastic customer service - Paige was super helpful and really...
S
Sonia Hood
trustpilot.com
Sep 30, 2025
Great Customer Service
Really pleased with the customer service online recently from Ella. There wa...
J
J
trustpilot.com
Sep 30, 2025
Amazing customer service
Amazing customer service! I started having issues with my AERIS multistyler and they helped m...
T
Tracy Cole
trustpilot.com
Sep 30, 2025
Speedy deliveru x
I thankyou for your prompt response and sending me a...
E
E C
trustpilot.com
Sep 30, 2025
Ella was fantastic at dealing with a…
Ella was fantastic at dealing with a delivery iss...
d
danielle eves
trustpilot.com
Sep 30, 2025
Such excellent customer service
Such excellent customer service. I reached out to beauty works regarding some issues with a product and they couldn’t have done anymore for me. A spec...
S
Sandra Arrowsmith
trustpilot.com
Sep 30, 2025
I bought remy hair from these people…
I bought remy hair from these people and my hair is an usual colour but...
M
Marzena Jaworska
trustpilot.com
Sep 30, 2025
Quick respond and fantastic job deal…
Quick respond and fantastic job dealing with my missin...
P
Pavan Gill
trustpilot.com
Sep 30, 2025
Bad quality hair and more expensive.
I purchased beauty works clip ins in 2019 and the quality and thickness was amazing then. When I got married in 2023 I invested in BW tape extensions,...
Z
Zoe FRITH
trustpilot.com
Sep 30, 2025
After my previous review Mel at beauty…
After my previous review Mel at beauty works contacted me via email, she has been very understanding and took my concerns seriously which I really app...
A
Anna Lawrence
trustpilot.com
Sep 30, 2025
Ella H is so helpful
Ella H is so helpful: she responds very quick and is willing to help and ta...
A
Anna Haviland
trustpilot.com
Sep 30, 2025
i placed an order 6th August and…
I paced an order on the 6th of August, i sent it back shortly after and although it took a while for my refund, longer than 3-...
Conclusion
Reviews show a strong pattern of responsive customer service: multiple customers report named agents providing replacements, refunds or samples. Product feedback is mixed — some praise shampoos and remy hair, while others report recent shedding, thinning or faulty packs on higher-cost purchases. Delivery and refund delays appear in a few cases but are often followed by staff updates and resolution. If you prioritise after-sales support, these reviews indicate useful responsiveness; if product consistency is critical, consider ordering samples or checking return terms before larger purchases.