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We Collect & Analyse Reviews

Allergy Best Buys
Experiences & Reviews

Allergy Best Buys is an online retailer focused on products intended to help people manage allergies and related skin or respiratory conditions. Typical product categories include mite‑proof bedding, protective gloves and clothing, and personal‑care items marketed as hypoallergenic. The company operates an online shop serving UK and Ireland customers and provides customer support by phone and email.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 29%
Latest Review 18d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Frequent reports of delayed, partial or refused refunds and obstructive returns handling; some customers also report prompt replacements and fast delivery in individual cases.

Share
19%
Weak
💰

Value for money

Many reviewers consider prices high or products overpriced; a minority note discounts or bundle savings, but overall complaints about poor value recur.

Share
14%
Weak
⚡

User experience

Very few reviewers comment on website or ordering UX; one cites an ordering default that caused a returns dispute, indicating limited but negative signals.

Share
1%
Mixed
🔧

Product quality

Mixed product reports: several customers received damaged, incorrectly described or inferior items, while others praise bedding and certain protective products as high quality.

Share
19%
Weak
📞

Communication

Multiple complaints of slow, unresponsive or rude communication and repeated requests for evidence; some reviews also describe helpful, speedy responses from named staff.

Share
21%
Weak
⭐

Overall experience

Overall impressions tilt negative: many customers report problems with product accuracy, refunds and customer service, though a minority report satisfactory outcomes.

Share
26%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

c
christine fletcher
trustpilot.com Sep 30, 2025

Don’t buy from this company

Don’t buy from this company, I got scammed out of £20, they sent me a hairspray that was literally just water as it drenched my hair. The won’t have...

L
Lesley Routs
trustpilot.com Sep 30, 2025

Good I ordered a test didn't work for…

Good I ordered a test didn't work for me because I have arthritis told them this now r...

M
Mark Hunter
trustpilot.com Sep 30, 2025

Allergy sunglasses

Bought some what was discribed as allergy sunglasses for hat fever relief.Product arrived and to my dismay found...

C
Claudia
trustpilot.com Sep 30, 2025

Helpful team and great products

Their product really helped me. When I had an issue with my order, the team...

c
custome
trustpilot.com Sep 30, 2025

I ordered some anti dust mite pillow…

I ordered some anti dust mite pillow cases in their sale. When they arrived they were from a different company (sounder sleep) and of inferior quality...

E
Ella Kielly
trustpilot.com Sep 30, 2025

Awful customer service

Awful customer service. Sent bottles leaking and un-usable. Then asked for photo after photo for...

P
Patel Patel
trustpilot.com Sep 30, 2025

VERY POOR customer service for refunds

Size was very small and I asked for full refund. Full Refund Refused after matter referred to MD. High Postage Costs...

K
Kitcar
trustpilot.com Sep 30, 2025

Approx. £10 delivery charge only to get wrong size

I have yet to try the product but paid £41 for DermaSilk socks plus delivery only to find the ones that arrived were extra long, I don’t have time to...

M
Michele Losse
trustpilot.com Sep 30, 2025

Slippery material

The anti dust mite mattress protector and duvet covers do the job, no more allergies. However, the material is very slippery and the fitted sheet on t...

D
Douglas Kell
trustpilot.com Sep 30, 2025

Poor interaction with customers

The gloves are not the issue. I tried to return some (their website defaulted back to small rather than the XL needed) but despite recorded delivery t...

A
Anonymous
trustpilot.com Sep 30, 2025

Very good quality!

Very happy with AllergyBestBuys. I ordered a Cotton Fresh 100%-cotton mite-proof bed covering set consisting of a mattress cover, duvet cover, and pil...

T
TC
trustpilot.com Sep 30, 2025

Irritating returns process

Irritating returns process and unanswered questions. I previously ordered from them and realised I'd ordered the wrong thing so I asked to return it....

J
Justin Mathew
trustpilot.com Sep 30, 2025

one of the expensive shopping site I…

one of the expensive shopping site I ever seen for allergy purchase. I would expect, these kind of companies shoul...

W
William Robbins
trustpilot.com Sep 30, 2025

Ordered 2 pairs of adult’s Eczema…

Ordered 2 pairs of adult’s Eczema gloves, 1 size large 1 medium both pairs are exactly same size. 1 of the large gloves,the thumb has not been sown co...

M
Mr Lucas
trustpilot.com Sep 30, 2025

Very poor customer service

Very poor customer service, I have been passed from person to person and disconnected several times. I have been trying to get some information for on...

L
Lydia
trustpilot.com Sep 30, 2025

Super speedy delivery and great…

Super speedy delivery and great customer services as I needed to amend a size on some gloves. Rang up on a Monday mor...

J
Jennifer Daniels
trustpilot.com Sep 30, 2025

Excellent service

I have ordered many things from this company without any complaints. Delivery is prompt and the products are excellent. Recently I had a problem with...

D
Dave Burgess
trustpilot.com Sep 30, 2025

Purchased 2 pairs of compression socks

Purchased 2 pairs of compression socks. Unable to get them on. Elastic top too strong to open. Spoke to seller (assume it is a one person bus...

A
Ariadne Ward
trustpilot.com Sep 30, 2025

Very Bad Customer Service

I bought a couple of mattress toppers but when I opened then and tried then on my mattresses they turned out to be really noisy and plasticky like inc...

M
Mark
trustpilot.com Sep 30, 2025

Item very different to product description

I purchased what was advertised as a child soft support anti allergy pillow washable at 60 degrees and tumble dryable. I received an adult firm pillow...

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Conclusion

Reviews show a split experience for customers of Allergy Best Buys. Many reviewers report issues with damaged or incorrectly described items, difficult returns and slow or partial refunds, while a smaller group praised bedding quality, prompt replacements and helpful staff. If quick refunds and accurate product listings are priorities, consider keeping photographic evidence and records when ordering and check return terms before purchase. Customers seeking mite‑proof cotton bedding reported good results, but several reviewers recommend comparing price and seller transparency before buying.