Reviews show a split experience for customers of Allergy Best Buys. Many reviewers report issues with damaged or incorrectly described items, difficult returns and slow or partial refunds, while a smaller group praised bedding quality, prompt replacements and helpful staff. If quick refunds and accurate product listings are priorities, consider keeping photographic evidence and records when ordering and check return terms before purchase. Customers seeking mite‑proof cotton bedding reported good results, but several reviewers recommend comparing price and seller transparency before buying.
Examples from available reviews (Nov 2021 – Feb 2026).
Prompt delivery and efficient customer service provided a full refund quickly.
“received a full refund (including postage)”
High-quality mite-proof bed covers with hassle-free delivery to Ireland.
“The material is lovely and the fit of the covers is perfect”
Received leaking bottles and encountered poor customer service requesting repeated evidence.
“Sent bottles leaking and un-usable”
Received inferior, differently branded pillowcases and felt misled.
“they were from a different company (sounder sleep) and of inferior quality”
Frequent reports of delayed, partial or refused refunds and obstructive returns handling; some customers also report prompt replacements and fast delivery in individual cases.
Many reviewers consider prices high or products overpriced; a minority note discounts or bundle savings, but overall complaints about poor value recur.
Very few reviewers comment on website or ordering UX; one cites an ordering default that caused a returns dispute, indicating limited but negative signals.
Mixed product reports: several customers received damaged, incorrectly described or inferior items, while others praise bedding and certain protective products as high quality.
Multiple complaints of slow, unresponsive or rude communication and repeated requests for evidence; some reviews also describe helpful, speedy responses from named staff.
Overall impressions tilt negative: many customers report problems with product accuracy, refunds and customer service, though a minority report satisfactory outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer experienced poor customer service and product quality.
“Very poor customer service and a very poor product I received”
Order never arrived and company failed to respond to multiple emails.
“Still waiting for the delivery 4 weeks after ordering”
Reviewer received a hairspray that was not fit for purpose and felt scammed.
“they sent me a hairspray that was literally just water”
Company refunded and offered a discount after product didn't work.
“refunding me my money back and given me a discount”
Product was misdescribed and cheaper alternatives were available elsewhere.
“they were safety sunglasses which could be purchased for nearly half the price”
Product helped and customer service promptly replaced a faulty item.
“team acted quickly and helped me replace the item”
Received inferior, differently branded pillowcases and felt misled.
“they were from a different company (sounder sleep) and of inferior quality”
Received leaking bottles and encountered poor customer service requesting repeated evidence.
“Sent bottles leaking and un-usable”
Refunds were refused or reduced and took a long time.
“Full Refund Refused after matter referred to MD”
Received extra-long socks and cannot return them before travel.
“the ones that arrived were extra long”
Products prevented allergies but were very slippery and impractical at night.
“material is very slippery”
Return was lost or denied and company refused refund.
“a refund was declined and they refused to believe I had sent them”
High-quality mite-proof bed covers with hassle-free delivery to Ireland.
“The material is lovely and the fit of the covers is perfect”
Returns process was slow and customer enquiries went unanswered.
“you can't return unopened bedding”
Reviewer found the site very expensive for allergy purchases.
“one of the expensive shopping site I ever seen”
Gloves were incorrectly sized and had a sewing defect in the thumb.
“the thumb has not been sown correctly leaving a hole in the top of the thumb”
Customer service was poor and calls were repeatedly disconnected.
“passed from person to person and disconnected several times”
Fast delivery and helpful customer service corrected a sizing error.
“spoke to Roy who was absolutely lovely and accommodating”
Prompt delivery and efficient customer service provided a full refund quickly.
“received a full refund (including postage)”
Socks were too tight and seller responded rudely about cross-contamination.
“she was most rude and told me I had crosscontaminated the socks!”
Toppers were noisy and refund requests were refused without apology.
“really noisy and plasticky like incontinence sheets”
Received a different, unsuitable pillow than advertised and company insisted it was correct.
“I received an adult firm pillow washable only at 30 degrees”
I ordered 3 pairs of White Gloves for adults with eczema and derma protector balm. The balm was fine but the gloves had problems.I did get a pair of white gloves, one frayed and the other had a hole in it. I tried emailing the company but they keep telling me to send them pictures of what I received, which is exactly what I did in the first place! For one week , there was no response on my emails, only for them to email later that it had been refunded but there was never any money in my account. They just wanted to delay my refund until they could get more money in their pockets. I had to contact them several times asking for my money back. Though they finally refunded me, this was the last purchase from this store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Allergy Best Buys is an online retailer focused on products intended to help people manage allergies and related skin or respiratory conditions. Typical product categories include mite‑proof bedding, protective gloves and clothing, and personal‑care items marketed as hypoallergenic. The company operates an online shop serving UK and Ireland customers and provides customer support by phone and email.