Reviews mainly focus on order problems, returns, and product defects. Several shoppers say they received the wrong item, goods that arrived damaged, or products they felt were inferior. A smaller group describes quick refunds and staff who stepped in to fix issues.
Examples from available reviews (Nov 2021 – Mar 2026).
Reviewer experienced poor customer service and product quality.
“Very poor customer service and a very poor product I received”
Order never arrived and company failed to respond to multiple emails.
“Still waiting for the delivery 4 weeks after ordering”
Product helped and customer service promptly replaced a faulty item.
“team acted quickly and helped me replace the item”
Received inferior, differently branded pillowcases and felt misled.
“they were from a different company (sounder sleep) and of inferior quality”
Many reviews criticise how issues are handled after purchase. People describe refunds being delayed or refused, repeated requests for proof, and long waits to sort out faults. A noticeable minority, though, mention fast replacements and staff who arranged refunds or corrections.
Several reviewers questioned whether prices matched what they expected. Some say items were misrepresented or could be bought cheaper elsewhere. A few customers report receiving discounts or partial compensation after complaining.
Customers mention practical problems with fit and performance. Examples include items arriving in the wrong length, materials that feel very slippery, and toppers described as noisy or impractical. A small number also say delivery timing clashed with travel plans.
Reviews often describe goods arriving incorrect or damaged. People mention wrong-brand items, manufacturing faults, and products that turned up unusable or leaking. Positive comments about well-fitting, high-quality covers appear too, but less often.
Several reviews describe failed attempts to make contact and emails that went unanswered. Others mention calls being passed between agents or cut off. Some customers, however, name staff who gave clear, helpful replies.
Overall, reviews lean toward complaints about fulfilment and returns that were not resolved. Other entries describe smooth outcomes when staff step in. The feedback shows a clear split between negative cases left hanging and successful service recoveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer experienced poor customer service and product quality.
“Very poor customer service and a very poor product I received”
Order never arrived and company failed to respond to multiple emails.
“Still waiting for the delivery 4 weeks after ordering”
Reviewer received a hairspray that was not fit for purpose and felt scammed.
“they sent me a hairspray that was literally just water”
Company refunded and offered a discount after product didn't work.
“refunding me my money back and given me a discount”
Product was misdescribed and cheaper alternatives were available elsewhere.
“they were safety sunglasses which could be purchased for nearly half the price”
Product helped and customer service promptly replaced a faulty item.
“team acted quickly and helped me replace the item”
Received inferior, differently branded pillowcases and felt misled.
“they were from a different company (sounder sleep) and of inferior quality”
Received leaking bottles and encountered poor customer service requesting repeated evidence.
“Sent bottles leaking and un-usable”
Refunds were refused or reduced and took a long time.
“Full Refund Refused after matter referred to MD”
Received extra-long socks and cannot return them before travel.
“the ones that arrived were extra long”
Products prevented allergies but were very slippery and impractical at night.
“material is very slippery”
Return was lost or denied and company refused refund.
“a refund was declined and they refused to believe I had sent them”
High-quality mite-proof bed covers with hassle-free delivery to Ireland.
“The material is lovely and the fit of the covers is perfect”
Returns process was slow and customer enquiries went unanswered.
“you can't return unopened bedding”
Reviewer found the site very expensive for allergy purchases.
“one of the expensive shopping site I ever seen”
Gloves were incorrectly sized and had a sewing defect in the thumb.
“the thumb has not been sown correctly leaving a hole in the top of the thumb”
Customer service was poor and calls were repeatedly disconnected.
“passed from person to person and disconnected several times”
Fast delivery and helpful customer service corrected a sizing error.
“spoke to Roy who was absolutely lovely and accommodating”
Prompt delivery and efficient customer service provided a full refund quickly.
“received a full refund (including postage)”
Socks were too tight and seller responded rudely about cross-contamination.
“she was most rude and told me I had crosscontaminated the socks!”
Toppers were noisy and refund requests were refused without apology.
“really noisy and plasticky like incontinence sheets”
Received a different, unsuitable pillow than advertised and company insisted it was correct.
“I received an adult firm pillow washable only at 30 degrees”
I ordered 3 pairs of White Gloves for adults with eczema and derma protector balm. The balm was fine but the gloves had problems.I did get a pair of white gloves, one frayed and the other had a hole in it. I tried emailing the company but they keep telling me to send them pictures of what I received, which is exactly what I did in the first place! For one week , there was no response on my emails, only for them to email later that it had been refunded but there was never any money in my account. They just wanted to delay my refund until they could get more money in their pockets. I had to contact them several times asking for my money back. Though they finally refunded me, this was the last purchase from this store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Allergy Best Buys is a UK online retailer selling allergy-control products. It offers specialist items designed to cut exposure to common household allergens, with product pages that list specifications and care guidance. Customers buy through the company website and pick from delivery options at checkout. The business can be contacted by email or phone for order and after-sales queries.