Reviews Analysed
21
We Collect & Analyse Reviews
Perfume Click
Experiences & Reviews
Perfume Click is an online retailer specialising in branded fragrances, gift sets and related products sold through an e-commerce site. Consumers commonly search for information about pricing, delivery times, product authenticity and customer service when evaluating this type of seller. Independent reviews and purchase experiences are useful for verifying delivery reliability, product condition and payment handling before buying.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
18d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Mostly positive reports of prompt, on-time deliveries and correct packaging; a minority of reviews describe missed or delayed deliveries.
Share
Strong
27%
💰
Value for money
Many reviewers cite competitive prices, good offers and noticeable savings compared to other sellers; isolated complaints concern unexpected or repeated charges.
Share
Strong
19%
⚡
User experience
Mixed feedback on the online experience: some find ordering straightforward, others report site quirks, missing address fields and loyalty-point problems.
Share
Mixed
6%
🔧
Product quality
Multiple customers confirm products arrive authentic and undamaged, with users noting long-lasting scent and correct packaging on delivery.
Share
Strong
10%
📞
Communication
Several reviews report unresponsive customer service and phone/email failures; a small number of customers describe clear, timely communication.
Share
Weak
6%
⭐
Overall experience
Most reviewers describe a positive overall purchase experience and repeat business, though a few report serious billing or fulfilment problems.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
AVOID THIS COMPANY AT ALL COSTS
"AVOID THIS COMPANY AT ALL COSTS. They charged me £60.30 for a bottle of Thierry Mugler, Alien, which was intended as a present for someone. The produc..."
Browner
Trustpilot
Sep 30, 2025
Featured for: detailed billing complaint
Why does your company not respond to
"Why does your company not respond to Emails why does no one answer the phone when you ring it just cut off and why do you not put the house number on..."
Fiona Angell
Trustpilot
Sep 30, 2025
Featured for: no responses and delivery issues
Excellent range, prices and delivery
"Excellent range, pricesand timely delivery. I was fortunate to get some perfume during the Autumn sale, and the price seemed too good to b..."
Lauren Moorfield
Trustpilot
Sep 30, 2025
Featured for: authentic product, price, delivery
Eau de Parfum
"
As far as the perfume goes, it is original and authentic! I am a very picky person and I don't like ordering things online because you never know what you're going to get. This is the first review I've ever written because I felt compelled to due to my positive experience with this purchase.
This perfume has a nice sweet smell. I have been using it for a week and have received many compliments from co-workers, friends, and even from my boyfriend when I wear it. The smell lasts a long time on my skin. It is not too strong but lingers in the room when you enter into.
The price is, the product came exactly as described, and arrived sooner than expected. I will highly recommend this seller to anyone looking for perfume!
"
Roos G.
Collected.reviews
Nov 24, 2021
Featured for: positive product quality and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Lesley Brown
trustpilot.com
Sep 30, 2025
Very good price and a quick delivery
Very good price and a quick delivery, what more can you ask for? I have used Perfume Cl...
T
T P Cullen
trustpilot.com
Sep 30, 2025
They had the item I wanted at a very…
They had the item I wanted at a very reasonable price. And it was delivered...
A
Anna Sarzała
trustpilot.com
Sep 30, 2025
This was my second time ordering…
This was my second time ordering perfume from this website, and it...
A
Anne Marie Jamieson
trustpilot.com
Sep 30, 2025
Well impressed with this company
Well impressed with this company. De...
V
Valued Visit A City User
trustpilot.com
Sep 30, 2025
Excellent product and service.
Excellent produ...
B
Browner
trustpilot.com
Sep 30, 2025
AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS. They charged me £60.30 for a bottle of Thierry Mugler, Alien, which was intended as a present for someone. The produc...
F
Fernando Fernando
trustpilot.com
Sep 30, 2025
Horrendous service
Horrendous service. i paid for delivery for saturday 27th of september. only to be left waiting, a few days since and still waiting staff not re...
M
Matt
trustpilot.com
Sep 30, 2025
Long time customer who has always been happy!
Long time customer who has always been very happy with Perfume Click. Some really great prices offers. It's always worth checking them out when you're...
B
Bath Customer
trustpilot.com
Sep 30, 2025
Excellent service
Bought some Boss spray eau de toilette , at very good price delive...
B
Bobby puri
trustpilot.com
Sep 30, 2025
Prompt delivery
Prompt delivery, communication,...
A
ANN ROWE
trustpilot.com
Sep 30, 2025
ALL WENT WELL
ALL WENT WELL. THANKS, W...
K
Kathleen
trustpilot.com
Sep 30, 2025
I had been looking perfume the perfume for…
I had been looking for the pe...
N
Nicoli Honey
trustpilot.com
Sep 30, 2025
Great fast service and good prices!
Great fast servic...
F
Felicity Jones
trustpilot.com
Sep 30, 2025
1 very happy customer ⭐️
So much cheaper than I’d found anywhere. Ordered and delivered the...
N
Nia Lloyd Hamer
trustpilot.com
Sep 30, 2025
Good price points and swift delivery
Good price points...
L
Lynne Cook
trustpilot.com
Sep 30, 2025
Easy to order
Easy to order, arrived whe...
L
Lauren Moorfield
trustpilot.com
Sep 30, 2025
Excellent range, prices and delivery
Excellent range, pricesand timely delivery. I was fortunate to get some perfume during the Autumn sale, and the price seemed too good to b...
F
Fiona Angell
trustpilot.com
Sep 30, 2025
Why does your company not respond to
Why does your company not respond to Emails why does no one answer the phone when you ring it just cut off and why do you not put the house number on...
P
Penny Rankin
trustpilot.com
Sep 30, 2025
Punctual,efficient.
...
M
Maksio K
trustpilot.com
Sep 30, 2025
Very fast delivery
Very fast delivery, although it's a shame there wasn't an option for home delivery...
Conclusion
Reviews show consistent praise for fast delivery, competitive pricing and authentic products from many customers, driving repeat purchases. At the same time, a minority report serious issues: duplicate charges, missing shipments and unresponsive customer support. If you plan to buy, check payment statements and delivery options, save order confirmations and note contact details for dispute resolution. For higher-risk purchases consider monitoring your card transactions and verifying the seller’s stated delivery and refund policies beforehand.