Many shoppers mention quick dispatch, secure packaging, and good prices on branded fragrances. Several highlight next-day delivery and the occasional free gift. Others say they received items they believe were counterfeit or previously used. Some also report missed deliveries, unauthorised charges, and refund requests that went unanswered.
Examples from available reviews (Nov 2021 – Feb 2026).
Delighted with purchase and free gift; highly recommends for value.
“most cutest bag free”
Placed order afternoon and received it by the next morning.
“I placed my order 3pm and received my item by 10am next morning”
Reviewer believes the perfume is fake; alcohol smell dominates the scent.
“99% sure the perfume is fake”
Order paid but not received; email unanswered and refund cancelled.
“It looks to me that it is a scam.”
Many reviews describe on-time courier delivery and packaging that arrived undamaged. Several mention same-day or next-day fulfilment and orders that matched what was bought. A noticeable group reports failed deliveries, parcels sent to the wrong address, and paid express services that did not happen.
Many customers point to low prices, promotions, and occasional free gifts as key reasons for buying. Some say they found the same fragrance cheaper here than elsewhere. Other reviews describe losing money through incorrect orders, refunds that were cancelled, or duplicate charges.
Many reviewers say the online ordering process feels simple and that dispatch confirmations arrive on time. Some add that checkout and delivery timing matched what they expected. Others describe difficulties with returns and no follow-up after they submitted complaints.
Many reviews say the fragrances arrived as described, seemed authentic, and lasted well. Another set claims items were counterfeit or used, smelled weak, or arrived unsealed. Complaints about questionable authenticity appear repeatedly.
Several customers mention clear dispatch and delivery updates. However, many also report emails going unanswered, return confirmations being ignored, and no reply after raising problems. A few describe billing disputes that were never resolved.
Reviews split between frequent praise for fast delivery and value, and repeated warnings about authenticity and after-sales support. Positive comments focus on quick fulfilment and competitive pricing. Negative comments centre on orders not arriving, refunds being refused, and customer service going silent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Punctual and efficient service reported by the reviewer.
“Punctual,efficient.”
Very fast delivery but no home delivery option was available.
“Very fast delivery, although it's a shame there wasn't an option for home delivery”
Order was sent to the wrong address and no refund was given.
“sent my order to the wrong address”
Purchased perfumes believed to be counterfeit and refund was not processed.
“which were counterfeit.”
Reviewer believes the perfume is fake; alcohol smell dominates the scent.
“99% sure the perfume is fake”
Paid from abroad and never received items; seller unresponsive about refund.
“do not believe this site is legit”
Received Angel perfume that seems fake and doesn't last two hours.
“it is fake, doesn't last 2 hours.”
Received Boss and Chrome perfumes that felt weak and unlike the originals.
“FAKE FAKE”
Item sold as new arrived used and the company ignored the complaint.
“They lied!”
Package did not arrive and carrier blamed the buyer despite nearby depot.
“Small package did not arrive”
Reviewer states the seller is not an authorised Neal's Yard distributor and warns buyers.
“are not bonified distributors of our products,”
Received unsealed aftershave that appeared used and requested a refund.
“Aftershave came in opened box”
Purchased fragrances that seemed fake and faded within minutes.
“FAKE Smelled nothing like when first applied...”
Order paid but not received; email unanswered and refund cancelled.
“It looks to me that it is a scam.”
Received a used, unsealed perfume and was not refunded after return.
“I received an unsealed and clearly used perfume!”
Received the wrong fragrance and faces return uncertainty, losing £42.
“I received purfume that was Angel.”
Products appeared genuine but had very weak scent and poor longevity.
“very weak scent with little or no lasting performance.”
Purchased Ariana Grande Cloud that appeared fake and differed from Douglas bottle.
“I bought fake Ariana Grande perfume Cloud.”
As far as the perfume goes, it is original and authentic! I am a very picky person and I don't like ordering things online because you never know what you're going to get. This is the first review I've ever written because I felt compelled to due to my positive experience with this purchase.
This perfume has a nice sweet smell. I have been using it for a week and have received many compliments from co-workers, friends, and even from my boyfriend when I wear it. The smell lasts a long time on my skin. It is not too strong but lingers in the room when you enter into.
The price is, the product came exactly as described, and arrived sooner than expected. I will highly recommend this seller to anyone looking for perfume!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perfume Click is an online retailer that sells branded perfumes and aftershaves. Its product pages show the brand, size, price, and images so shoppers can compare fragrances. Customers order through the online checkout and pick delivery options at the time of purchase. The site also lists contact details and a returns policy for queries and returns.