Reviews show consistent praise for fast delivery, competitive pricing and authentic products from many customers, driving repeat purchases. At the same time, a minority report serious issues: duplicate charges, missing shipments and unresponsive customer support. If you plan to buy, check payment statements and delivery options, save order confirmations and note contact details for dispute resolution. For higher-risk purchases consider monitoring your card transactions and verifying the seller’s stated delivery and refund policies beforehand.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer experienced unauthorised duplicate charges and poor customer response.
“AVOID THIS COMPANY AT ALL COSTS.”
Company fails to answer calls or emails and misses order details.
“Why does your company not respond to Emails”
Purchased authentic perfume at excellent price with timely delivery.
“Excellent range, pricesand timely delivery.”
Authentic perfume with pleasant long-lasting scent and timely delivery.
“The smell lasts a long time on my skin.”
Mostly positive reports of prompt, on-time deliveries and correct packaging; a minority of reviews describe missed or delayed deliveries.
Many reviewers cite competitive prices, good offers and noticeable savings compared to other sellers; isolated complaints concern unexpected or repeated charges.
Mixed feedback on the online experience: some find ordering straightforward, others report site quirks, missing address fields and loyalty-point problems.
Multiple customers confirm products arrive authentic and undamaged, with users noting long-lasting scent and correct packaging on delivery.
Several reviews report unresponsive customer service and phone/email failures; a small number of customers describe clear, timely communication.
Most reviewers describe a positive overall purchase experience and repeat business, though a few report serious billing or fulfilment problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Punctual and efficient service reported by the reviewer.
“Punctual,efficient.”
Very fast delivery but no home delivery option was available.
“Very fast delivery, although it's a shame there wasn't an option for home delivery”
Order was sent to the wrong address and no refund was given.
“sent my order to the wrong address”
Purchased perfumes believed to be counterfeit and refund was not processed.
“which were counterfeit.”
Reviewer believes the perfume is fake; alcohol smell dominates the scent.
“99% sure the perfume is fake”
Paid from abroad and never received items; seller unresponsive about refund.
“do not believe this site is legit”
Received Angel perfume that seems fake and doesn't last two hours.
“it is fake, doesn't last 2 hours.”
Received Boss and Chrome perfumes that felt weak and unlike the originals.
“FAKE FAKE”
Item sold as new arrived used and the company ignored the complaint.
“They lied!”
Package did not arrive and carrier blamed the buyer despite nearby depot.
“Small package did not arrive”
Reviewer states the seller is not an authorised Neal's Yard distributor and warns buyers.
“are not bonified distributors of our products,”
Received unsealed aftershave that appeared used and requested a refund.
“Aftershave came in opened box”
Purchased fragrances that seemed fake and faded within minutes.
“FAKE Smelled nothing like when first applied...”
Order paid but not received; email unanswered and refund cancelled.
“It looks to me that it is a scam.”
Received a used, unsealed perfume and was not refunded after return.
“I received an unsealed and clearly used perfume!”
Received the wrong fragrance and faces return uncertainty, losing £42.
“I received purfume that was Angel.”
Products appeared genuine but had very weak scent and poor longevity.
“very weak scent with little or no lasting performance.”
Purchased Ariana Grande Cloud that appeared fake and differed from Douglas bottle.
“I bought fake Ariana Grande perfume Cloud.”
As far as the perfume goes, it is original and authentic! I am a very picky person and I don't like ordering things online because you never know what you're going to get. This is the first review I've ever written because I felt compelled to due to my positive experience with this purchase.
This perfume has a nice sweet smell. I have been using it for a week and have received many compliments from co-workers, friends, and even from my boyfriend when I wear it. The smell lasts a long time on my skin. It is not too strong but lingers in the room when you enter into.
The price is, the product came exactly as described, and arrived sooner than expected. I will highly recommend this seller to anyone looking for perfume!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Perfume Click is an online retailer specialising in branded fragrances, gift sets and related products sold through an e-commerce site. Consumers commonly search for information about pricing, delivery times, product authenticity and customer service when evaluating this type of seller. Independent reviews and purchase experiences are useful for verifying delivery reliability, product condition and payment handling before buying.