Reviews show a mix of outcomes for eOpticians. Many customers praise product quality, accurate prescriptions and proactive staff (several reviews name individuals who resolved issues). At the same time a substantial set of reviews reports slow or missing deliveries, poor or non-existent responses from support, misleading promotion details and occasional customs or extra-charge surprises. There is also at least one report of a serious adverse reaction linked to contact lenses, which prospective buyers should weigh carefully. If you consider ordering, check delivery and returns terms, ask about contact options and confirm any extra fees before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Staff corrected my order and upgraded delivery so glasses arrived.
“Phyllis was brilliant and explained everything clearly”
Order delayed twenty days with no response and faulty tracking.
“20 days on and still awaiting order”
Contacts caused immediate eye pain and severe infection symptoms.
“the first time I wore the lenses, they caused immediate pain to my eyes”
Ordered Ray Ban sunglasses cheaply with fast five-day delivery.
“Delivery from Hungary was within 5 days and tracking information was excellent.”
Many reviews praise helpful staff and prompt fixes, but a large number report delayed or missing deliveries and inconsistent fulfilment.
Some customers report competitive prices and good value; others describe unclear promotions, unexpected extra costs and disappointing refunds.
Ordering and corrections are sometimes handled well, yet several users report poor website contact, hard-to-reach support and unclear returns handling.
Multiple customers report accurate prescriptions, good frame fit and durable items; a minority report lens defects or serious contact-lens issues.
Some reviews praise clear tracking and named staff assistance, while many others report unreturned emails, non-functioning tracking and confusing shipping details.
Customer experiences are divided: many positive product/service reports exist, but an almost equal number detail delivery, communication or safety problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Thorough prescription checks and nine-day delivery produced high-quality sports glasses.
“from ordering to delivery was 9 days”
Glasses stuck at Heathrow and company ignored emails for seven days.
“my glasses have been stuck at Heathrow airport for 7 days and these clowns ignore my emails”
Staff corrected my order and upgraded delivery so glasses arrived.
“Phyllis was brilliant and explained everything clearly”
Delivery was delayed and sunglasses were poor quality.
“When the sunglasses arrived I wasn't happy at all with them.”
Ordered Ray Ban sunglasses cheaply with fast five-day delivery.
“Delivery from Hungary was within 5 days and tracking information was excellent.”
Medium tint lenses failed to reduce glare; company offered no replacement.
“The sunglasses looked great but the medium tint lenses do not take the glare off the sun.”
Order delayed twenty days with no response and faulty tracking.
“20 days on and still awaiting order”
Goggles arrived after over a month and incurred unexpected customs charges.
“Goggles we're fine but highly reccomend ordering from elsewhere”
Company misled about UK origin and express delivery; unexpected customs bill.
“I paid extra for express shipping, but my item did not arrive on time.”
First order never arrived; second arrived over a month late.
“first pair of glasses never turned up”
Contacts caused immediate eye pain and severe infection symptoms.
“the first time I wore the lenses, they caused immediate pain to my eyes”
Customer service was exceptional and the glasses worked perfectly.
“their customer service was exceptional, especially Maggie,”
Promotion and returns policy were misleading and not customer-friendly.
“It’s all very misleading!”
Customer service corrected issue and delivered perfect prescription glasses.
“it was corrected no questions asked”
They accurately filled a difficult prescription and goggles remained excellent.
“18 months later, they are still awesome.”
Company failed to return messages and cannot supply suitable prescription glasses.
“Poor communication, did not return email or phone messages.”
Company is unreachable and unresponsive via the website email.
“It's impossible to contact them, the website is very badly made.”
Good value with two-week delivery and confirmed scam text before arrival.
“Good value. Two weeks for delivery.”
Items arrived as described and reviewer would buy again.
“Items arrived as described, I would shop from this company again.”
Excellent quality sports glasses and responsive helpful customer service.
“Maggie was fantastic throughout offering valuable advice and quick responses to my questions.”
Quick customer service, top quality product and fast delivery.
“Excellent customer service, quick to respond to questions regarding prescription etc.”
Company uses .co.uk but ships from Hungary causing long delays.
“They pose as a UK company with a .co.uk domain so you expect delivery within a few days”
I have just received my first pair of glasses from eOpticians.co.uk and I am very impressed. The frames are smart, the lenses are perfect and they were dispatched within 3 days of me placing the order. The blue blocking feature is brilliant, so my son can now cope with school! He is a lot one happy guy as I write this review. I have also received a follow up email asking if I was happy with my purchase which was a nice touch. The quality, price and service is desirable. Will buy from you again and again. Well done to all concerned!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
eOpticians is an online optician brand offering prescription eyewear, sunglasses and specialist optical products via a website. Consumers use the site to order personalised lenses and frames and to arrange delivery and returns.