Reviews Analysed
24
We Collect & Analyse Reviews
eOpticians
Experiences & Reviews
eOpticians is an online optician brand offering prescription eyewear, sunglasses and specialist optical products via a website. Consumers use the site to order personalised lenses and frames and to arrange delivery and returns.
Overview & Key Metrics
Positive Sentiment
42%
Latest Review
22d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Many reviews praise helpful staff and prompt fixes, but a large number report delayed or missing deliveries and inconsistent fulfilment.
Share
Mixed
19%
💰
Value for money
Some customers report competitive prices and good value; others describe unclear promotions, unexpected extra costs and disappointing refunds.
Share
Mixed
11%
⚡
User experience
Ordering and corrections are sometimes handled well, yet several users report poor website contact, hard-to-reach support and unclear returns handling.
Share
Mixed
12%
🔧
Product quality
Multiple customers report accurate prescriptions, good frame fit and durable items; a minority report lens defects or serious contact-lens issues.
Share
Strong
15%
📞
Communication
Some reviews praise clear tracking and named staff assistance, while many others report unreturned emails, non-functioning tracking and confusing shipping details.
Share
Mixed
19%
⭐
Overall experience
Customer experiences are divided: many positive product/service reports exist, but an almost equal number detail delivery, communication or safety problems.
Share
Mixed
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 24 verified reviews (December 2021 – September 2025).
amazing Service
"First time ordering prescription sunglasses and I made a few errors when ordering. Phyllis was brilliant and explained everything clearly and amended..."
Ashford Couriers
Trustpilot
Sep 30, 2025
Featured for: Service resolved order errors
20 days on and still awaiting order
"20 days on and still awaiting order. Company doesn’t respond to emails. Tracking does not work I hope I get my sunglas..."
Sian Hopkins
Trustpilot
Sep 30, 2025
Featured for: Delayed delivery, no response
Eye infection from eOptician lenses
"I made my first purchase on their website. When it arrived, everything looked normal (including matching prescriptions) so I made a second purchase. H..."
VC
Trustpilot
Sep 30, 2025
Featured for: Reported serious health issue
Ordered a pair of Ray Ban sunglasses…
"Ordered a pair of Ray Ban sunglasses from eOpticians.co.uk. The cost was well below any other supplier in the UK. Deliv..."
Michael Kennedy
Trustpilot
Sep 30, 2025
Featured for: Low price and fast delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 24 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (4) · Quotes shortened · As of: September 2025
A
Ashford Couriers
trustpilot.com
Sep 30, 2025
amazing Service
First time ordering prescription sunglasses and I made a few errors when ordering. Phyllis was brilliant and explained everything clearly and amended...
L
Luke Whalley
trustpilot.com
Sep 30, 2025
Poor quality, long delivery times. DO NOT USE.
Ordered a pair of sunglasses with Rx lenses. Total price was over £200 so not cheap. The website promoted the fact that delivery is quick, however my...
M
Michael Kennedy
trustpilot.com
Sep 30, 2025
Ordered a pair of Ray Ban sunglasses…
Ordered a pair of Ray Ban sunglasses from eOpticians.co.uk. The cost was well below any other supplier in the UK. Deliv...
R
Richard
trustpilot.com
Sep 30, 2025
Do not order medium tint lenses
The sunglasses looked great but the medium tint lenses do not take the glare off the sun. If you want sunglasses go for the darkest shade. When I comp...
S
Sian Hopkins
trustpilot.com
Sep 30, 2025
20 days on and still awaiting order
20 days on and still awaiting order. Company doesn’t respond to emails. Tracking does not work I hope I get my sunglas...
C
Connor
trustpilot.com
Sep 30, 2025
Goggles we're fine but go elsewhere…
Goggles we're fine but highly reccomend ordering from elsewhere. Company pretends to be from the UK and then when you eventually g...
A
Aoife Campbell
trustpilot.com
Sep 30, 2025
Avoid this company
Avoid this company! They mislead customers by posing as an English company when they are not. I paid extra for express shipping, but my item did not a...
M
Mr Andrew Young
trustpilot.com
Sep 30, 2025
Awful company
Awful company, do not use, first pair of glasses never turned up, se...
V
VC
trustpilot.com
Sep 30, 2025
Eye infection from eOptician lenses
I made my first purchase on their website. When it arrived, everything looked normal (including matching prescriptions) so I made a second purchase. H...
B
Bell
trustpilot.com
Sep 30, 2025
Highly recommended - Outstanding Experience
I had an outstanding experience with E-Opticians! From start to finish, their customer service was exceptional, especially Maggie, who went above and...
G
Graham Ellis
trustpilot.com
Sep 30, 2025
It’s all very misleading!
It’s all very misleading! Firstly, don’t fall for the ‘buy one, get one free’ offer. When you look closely it’s just the frame you get free. So you sp...
L
Lou Mol
trustpilot.com
Sep 30, 2025
Great customer service
I am not one to write reviews but felt I had to for the customer service I received. There was a slight issue with the first pair I ordered, my fault,...
A
Andrew
trustpilot.com
Sep 30, 2025
Prescription Swimming Goggles
Prescription Swimming Goggles - PROGEAR® H2O Adults Can’t overstate how happy i am with my purchase. I have a really difficult prescription, and these...
T
Theo Karantsalis
trustpilot.com
Sep 30, 2025
Poor communication
Poor communication, did not return email or phone messages. When I finally spoke with a gentlem...
f
fabrizio stasi
trustpilot.com
Sep 30, 2025
It's impossible to contact them
It's impossible to contact them, the website is very badly made. they onl...
A
AH
trustpilot.com
Sep 30, 2025
Good value
Good value. Two weeks for delivery. Dispatched from Hungary by Hungarian post and Royal Mail. I was a bit worried reading other reviews but was ok for...
L
Laurie
trustpilot.com
Sep 30, 2025
Items arrived as described
Items arrived as described, I wo...
s
ste
trustpilot.com
Sep 30, 2025
Fantastic quality and customer service
Received our sports rx glasses today and I have to say they're amazing. Maggie was fantastic througho...
G
Gem D
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service, quick to respond to questions regarding prescription etc. To...
J
John Patton John P
trustpilot.com
Sep 30, 2025
Never again Eopticians. Definitely not a UK company
Never again. They pose as a UK company with a .co.uk domain so you expect delivery within a few days when they say despatched by Ro...
Conclusion
Reviews show a mix of outcomes for eOpticians. Many customers praise product quality, accurate prescriptions and proactive staff (several reviews name individuals who resolved issues). At the same time a substantial set of reviews reports slow or missing deliveries, poor or non-existent responses from support, misleading promotion details and occasional customs or extra-charge surprises. There is also at least one report of a serious adverse reaction linked to contact lenses, which prospective buyers should weigh carefully. If you consider ordering, check delivery and returns terms, ask about contact options and confirm any extra fees before purchase.