Reviews split between strong praise for individual staff who sort out prescription problems and repeated complaints about delivery and poor communication. Many customers say prescriptions are correct and the eyewear lasts when orders go smoothly. Several reviews mention long shipping delays, missed deliveries, and unexpected import charges. Overall views range from very satisfied to major service failures.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service was exceptional and the glasses worked perfectly.
“their customer service was exceptional, especially Maggie,”
They accurately filled a difficult prescription and goggles remained excellent.
“18 months later, they are still awesome.”
Order delayed twenty days with no response and faulty tracking.
“20 days on and still awaiting order”
Contacts caused immediate eye pain and severe infection symptoms.
“the first time I wore the lenses, they caused immediate pain to my eyes”
Several reviews mention customer advisers who fixed orders and upgraded delivery, showing effective problem-solving in those cases. Some happy customers report fast replies and successful prescription fulfilment. A large group of complaints describe orders stuck in transit and early failures that only improved after intervention.
Some reviewers point to good value, citing low prices on branded sunglasses and reasonable delivery times. Others say added fees and unexpected customs charges hurt the value. A small number of complaints mention promotion or returns problems.
Many reviewers describe long or uneven delivery times and tracking that was unclear, which disrupted the purchase. Others say items arrived as described and the online ordering process ran smoothly. A few mention trouble reaching the company through the website, making it harder to resolve orders.
Several customers praise accurate prescriptions and durable goggles or lenses with coatings that met expectations. Other reviews mention poor-quality sunglasses and one serious reaction to contact lenses that needed medical attention. The dataset includes both consistently filled complex prescriptions and isolated reports of unsafe or disappointing products.
Many reviews describe emails not answered, calls going unanswered, and tracking updates that didn’t work, leaving customers without information for long stretches. Positive comments often name staff who explained problems clearly and followed up. Fewer reviews mention misleading promotion wording and unclear returns details.
Experiences are polarised, with high satisfaction tied to helpful service and accurate prescriptions, and low satisfaction linked to fulfilment and lack of contact. Some reviewers say they would buy again after a good outcome, while others recommend avoiding the company after repeated failures. Overall, reliability seems to vary by order and by whether staff step in to fix problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Thorough prescription checks and nine-day delivery produced high-quality sports glasses.
“from ordering to delivery was 9 days”
Glasses stuck at Heathrow and company ignored emails for seven days.
“my glasses have been stuck at Heathrow airport for 7 days and these clowns ignore my emails”
Staff corrected my order and upgraded delivery so glasses arrived.
“Phyllis was brilliant and explained everything clearly”
Delivery was delayed and sunglasses were poor quality.
“When the sunglasses arrived I wasn't happy at all with them.”
Ordered Ray Ban sunglasses cheaply with fast five-day delivery.
“Delivery from Hungary was within 5 days and tracking information was excellent.”
Medium tint lenses failed to reduce glare; company offered no replacement.
“The sunglasses looked great but the medium tint lenses do not take the glare off the sun.”
Order delayed twenty days with no response and faulty tracking.
“20 days on and still awaiting order”
Goggles arrived after over a month and incurred unexpected customs charges.
“Goggles we're fine but highly reccomend ordering from elsewhere”
Company misled about UK origin and express delivery; unexpected customs bill.
“I paid extra for express shipping, but my item did not arrive on time.”
First order never arrived; second arrived over a month late.
“first pair of glasses never turned up”
Contacts caused immediate eye pain and severe infection symptoms.
“the first time I wore the lenses, they caused immediate pain to my eyes”
Customer service was exceptional and the glasses worked perfectly.
“their customer service was exceptional, especially Maggie,”
Promotion and returns policy were misleading and not customer-friendly.
“It’s all very misleading!”
Customer service corrected issue and delivered perfect prescription glasses.
“it was corrected no questions asked”
They accurately filled a difficult prescription and goggles remained excellent.
“18 months later, they are still awesome.”
Company failed to return messages and cannot supply suitable prescription glasses.
“Poor communication, did not return email or phone messages.”
Company is unreachable and unresponsive via the website email.
“It's impossible to contact them, the website is very badly made.”
Good value with two-week delivery and confirmed scam text before arrival.
“Good value. Two weeks for delivery.”
Items arrived as described and reviewer would buy again.
“Items arrived as described, I would shop from this company again.”
Excellent quality sports glasses and responsive helpful customer service.
“Maggie was fantastic throughout offering valuable advice and quick responses to my questions.”
Quick customer service, top quality product and fast delivery.
“Excellent customer service, quick to respond to questions regarding prescription etc.”
Company uses .co.uk but ships from Hungary causing long delays.
“They pose as a UK company with a .co.uk domain so you expect delivery within a few days”
I have just received my first pair of glasses from eOpticians.co.uk and I am very impressed. The frames are smart, the lenses are perfect and they were dispatched within 3 days of me placing the order. The blue blocking feature is brilliant, so my son can now cope with school! He is a lot one happy guy as I write this review. I have also received a follow up email asking if I was happy with my purchase which was a nice touch. The quality, price and service is desirable. Will buy from you again and again. Well done to all concerned!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
eOpticians is an online optical retailer that sells prescription eyewear and accessories. Through its website, it offers prescription glasses, sunglasses, contact lenses, and sports eyewear. Customers choose lens types, coatings, and frame styles and upload prescriptions online. The site provides product listings, order tracking, a stated returns process, and customer support contact options.