Skip to content
We Collect & Analyse Reviews

eOpticians
Experiences & Reviews

eOpticians is an online optician brand offering prescription eyewear, sunglasses and specialist optical products via a website. Consumers use the site to order personalised lenses and frames and to arrange delivery and returns.

Overview & Key Metrics

Reviews Analysed 24
Positive Sentiment 42%
Latest Review 22d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Many reviews praise helpful staff and prompt fixes, but a large number report delayed or missing deliveries and inconsistent fulfilment.

Share
19%
Mixed
💰

Value for money

Some customers report competitive prices and good value; others describe unclear promotions, unexpected extra costs and disappointing refunds.

Share
11%
Mixed

User experience

Ordering and corrections are sometimes handled well, yet several users report poor website contact, hard-to-reach support and unclear returns handling.

Share
12%
Mixed
🔧

Product quality

Multiple customers report accurate prescriptions, good frame fit and durable items; a minority report lens defects or serious contact-lens issues.

Share
15%
Strong
📞

Communication

Some reviews praise clear tracking and named staff assistance, while many others report unreturned emails, non-functioning tracking and confusing shipping details.

Share
19%
Mixed

Overall experience

Customer experiences are divided: many positive product/service reports exist, but an almost equal number detail delivery, communication or safety problems.

Share
25%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 24 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (4) · Quotes shortened · As of: September 2025

A
Ashford Couriers
trustpilot.com Sep 30, 2025

amazing Service

First time ordering prescription sunglasses and I made a few errors when ordering. Phyllis was brilliant and explained everything clearly and amended...

L
Luke Whalley
trustpilot.com Sep 30, 2025

Poor quality, long delivery times. DO NOT USE.

Ordered a pair of sunglasses with Rx lenses. Total price was over £200 so not cheap. The website promoted the fact that delivery is quick, however my...

M
Michael Kennedy
trustpilot.com Sep 30, 2025

Ordered a pair of Ray Ban sunglasses…

Ordered a pair of Ray Ban sunglasses from eOpticians.co.uk. The cost was well below any other supplier in the UK. Deliv...

R
Richard
trustpilot.com Sep 30, 2025

Do not order medium tint lenses

The sunglasses looked great but the medium tint lenses do not take the glare off the sun. If you want sunglasses go for the darkest shade. When I comp...

S
Sian Hopkins
trustpilot.com Sep 30, 2025

20 days on and still awaiting order

20 days on and still awaiting order. Company doesn’t respond to emails. Tracking does not work I hope I get my sunglas...

C
Connor
trustpilot.com Sep 30, 2025

Goggles we're fine but go elsewhere…

Goggles we're fine but highly reccomend ordering from elsewhere. Company pretends to be from the UK and then when you eventually g...

A
Aoife Campbell
trustpilot.com Sep 30, 2025

Avoid this company

Avoid this company! They mislead customers by posing as an English company when they are not. I paid extra for express shipping, but my item did not a...

M
Mr Andrew Young
trustpilot.com Sep 30, 2025

Awful company

Awful company, do not use, first pair of glasses never turned up, se...

V
VC
trustpilot.com Sep 30, 2025

Eye infection from eOptician lenses

I made my first purchase on their website. When it arrived, everything looked normal (including matching prescriptions) so I made a second purchase. H...

B
Bell
trustpilot.com Sep 30, 2025

Highly recommended - Outstanding Experience

I had an outstanding experience with E-Opticians! From start to finish, their customer service was exceptional, especially Maggie, who went above and...

G
Graham Ellis
trustpilot.com Sep 30, 2025

It’s all very misleading!

It’s all very misleading! Firstly, don’t fall for the ‘buy one, get one free’ offer. When you look closely it’s just the frame you get free. So you sp...

L
Lou Mol
trustpilot.com Sep 30, 2025

Great customer service

I am not one to write reviews but felt I had to for the customer service I received. There was a slight issue with the first pair I ordered, my fault,...

A
Andrew
trustpilot.com Sep 30, 2025

Prescription Swimming Goggles

Prescription Swimming Goggles - PROGEAR® H2O Adults Can’t overstate how happy i am with my purchase. I have a really difficult prescription, and these...

T
Theo Karantsalis
trustpilot.com Sep 30, 2025

Poor communication

Poor communication, did not return email or phone messages. When I finally spoke with a gentlem...

f
fabrizio stasi
trustpilot.com Sep 30, 2025

It's impossible to contact them

It's impossible to contact them, the website is very badly made. they onl...

A
AH
trustpilot.com Sep 30, 2025

Good value

Good value. Two weeks for delivery. Dispatched from Hungary by Hungarian post and Royal Mail. I was a bit worried reading other reviews but was ok for...

L
Laurie
trustpilot.com Sep 30, 2025

Items arrived as described

Items arrived as described, I wo...

s
ste
trustpilot.com Sep 30, 2025

Fantastic quality and customer service

Received our sports rx glasses today and I have to say they're amazing. Maggie was fantastic througho...

G
Gem D
trustpilot.com Sep 30, 2025

Excellent customer service

Excellent customer service, quick to respond to questions regarding prescription etc. To...

J
John Patton John P
trustpilot.com Sep 30, 2025

Never again Eopticians. Definitely not a UK company

Never again. They pose as a UK company with a .co.uk domain so you expect delivery within a few days when they say despatched by Ro...

Share Your Experience

Help other customers by sharing your experience with eOpticians. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews show a mix of outcomes for eOpticians. Many customers praise product quality, accurate prescriptions and proactive staff (several reviews name individuals who resolved issues). At the same time a substantial set of reviews reports slow or missing deliveries, poor or non-existent responses from support, misleading promotion details and occasional customs or extra-charge surprises. There is also at least one report of a serious adverse reaction linked to contact lenses, which prospective buyers should weigh carefully. If you consider ordering, check delivery and returns terms, ask about contact options and confirm any extra fees before purchase.