Reviewers most often point to fast delivery, sharp prices, and a simple online checkout. Many say orders arrive as expected and products match what they wanted. A small number report missing parcels, wrong items, and slow fixes. Those cases stand out with notably low ratings against mostly high scores.
Examples from available reviews (Jun 2018 – Feb 2026).
Competitive pricing with speedy delivery.
“Great price. Speedy delivery.”
First-time order met expectations; delivery without fuss and satisfaction.
“Evrything was as promised and delivered without any fuss”
Paid but never received items and no promised response.
“Taken my money but never received the items!”
Wrong shade received; replacement dispatch delayed despite return proof.
“It's now been 2 weeks since receiving the wrong item and STILL waiting for dispatch of correct product.”
Many reviews highlight quick dispatch and fast delivery as the main strength. Delivery timing and parcel condition are mixed: a few mention crushed boxes or delays of about a week. A small set also reports order mistakes, including duplicate items or missing deliveries.
Reviewers repeatedly praise competitive pricing and frequent discounts. Several say the value keeps them coming back to buy again. Comments about price and selection appear often, with only a few complaints about cost.
Customers describe the site as easy to navigate and the ordering process as simple. First-time buyers often mention a smooth, hassle-free delivery. A small number note minor letdowns, such as missing sample gifts.
Many reviews say the products match expectations and work as described. Several comments call out satisfaction with specific items, alongside positive notes on quality and price. The sample shows no broad complaints about product effectiveness.
Multiple reviews praise order updates, refunds, and quick replies. A minority describe weak follow-up, no response after payment, or slow dispatch of replacements. These breakdowns align with the lowest ratings.
Most reviews reflect high satisfaction, driven by speed, price, and an easy buying process. In contrast, a few serious fulfilment and communication problems lead to very low ratings. Overall feedback stays positive, with occasional isolated incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Goods arrived exactly when expected.
“Goods arrived exactly when expected!”
Very quick service and the reviewer is happy.
“Very quick service very happy with that , thank you”
Competitive pricing with speedy delivery.
“Great price. Speedy delivery.”
First-time buyer pleased with price, packaging, and fast delivery.
“Competitively priced, extremely fast delivery, well packaged”
Delivery was fast and efficient.
“Fast efficient delivery”
Pleased to find a stockist for preferred products.
“Good to find a stockist of the products I use.”
Quick service and great delivery.
“Quick service Great delivery”
Prompt delivery of an excellent quality product at reasonable price.
“Prompt delivery of an excellent quality product at a reasonable price”
Products good and delivery quick; discount issue was promptly refunded.
“the discount was refunded back to be,which I appreciated.”
Good price combined with fast delivery.
“Good price and fast delivery”
Extremely fast delivery and worth the purchase.
“It was Probably the fastest delivery of an item and well worth it too.”
Product and price good, with excellent delivery.
“Product good. Price good. Delivery Excellent!”
Great service and brilliant items.
“Great service items brilliant.”
Long-term shopper praises website, service and products.
“They deliver the best service and products”
Good range and timely delivery, but no sample gift this time.
“Slightly disappointed this time as there is usually one or two product samples included”
Ordering was easy and the order arrived on time.
“Easy to order and arrived on time.”
First-time order met expectations; delivery without fuss and satisfaction.
“Evrything was as promised and delivered without any fuss”
Ordering straightforward, prices good, communication and delivery reliable.
“Communication after ordering was very good and arrived when expected”
Found a discontinued product, with very fast delivery and excellent service.
“Very fast delivery too, excellent service.”
Good product choice and reasonable prices.
“Great choice reasonable prices”
Regular customer praises product range, ease of ordering and prompt delivery.
“ease of ordering online, frequent discounts and prompt delivery excellent.”
Pleased with low prices and fast delivery, will reorder in future.
“Really great price, fast delivery.”
Good product selection, quick service and an easy website.
“Great selection of products and quick service.”
Fast delivery and effective Answr keratin spray.
“Answr keratin spray - actually does what it says.”
Delivery was very quick and efficient.
“A quick deivery”
Long-term customer values reasonable cost and continued patronage.
“Reasonable cost for a product that I've been purchasing from Gorgeous Shop for many years”
Ordered items not received after a week; service failed this time.
“Not received products ordered over a week ago.”
Paid but never received items and no promised response.
“Taken my money but never received the items!”
Ordered desired items and they were delivered within days.
“They where delivered within a couple of days.”
Received two shampoos instead of the shampoo and conditioner ordered.
“You sent two shampoos instead of one conditioner and one shampoo.”
Very fast delivery and satisfaction with the products.
“Very fast delivery great products thank you”
Good value and fast delivery; intends to reorder.
“Great value and speedy delivery.”
Competitive price, fast delivery, and recommended seller.
“Good price. fast delivery. recommended”
Good prices and products, but parcel arrived late and crushed.
“Parcel took 7 days to arrive, box completely crushed.”
First-time buyer pleased; gift was delightful and delivery was fast.
“My friend was delighted with it.”
Reliable, prompt, efficient service and consistently good bargains.
“always reliable...prompt and efficient...and always a bargain!”
Wrong shade received; replacement dispatch delayed despite return proof.
“It's now been 2 weeks since receiving the wrong item and STILL waiting for dispatch of correct product.”
Extensive product range and occasional free gifts.
“Gorgeous Shop have a very extensive range of choice”
Delivery was good and hassle-free.
“Good delivery no fuss”
Bought usual conditioner with best price, great service and fast delivery.
“always the best price, great service and fast delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gorgeous Shop runs an online store selling consumer products from a web catalogue. Shoppers can search items, use a cart, and pay by card. The business processes orders through an online fulfilment flow and ships to customer addresses. Support teams handle refunds, returns, and order questions.