Reviews Analysed
21
We Collect & Analyse Reviews
Gorgeous Shop
Experiences & Reviews
Gorgeous Shop is an online retailer specialising in beauty and haircare products, operating via an e-commerce website with product listings, promotions and UK delivery options. The store sells haircare, styling tools and boxed beauty items and targets consumers seeking branded hair and beauty products. This summary focuses on consumer reviews to help shoppers evaluate ordering, delivery and product performance before purchase.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
30d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Delivery and order fulfilment are frequently described as quick and reliable; a smaller number report missed, delayed or incorrect orders.
Share
Strong
32%
💰
Value for money
Many reviewers cite competitive pricing, discounts and free gifts; repeat customers often reference good value and reasonable cost.
Share
Strong
19%
⚡
User experience
A few customers mention an easy-to-navigate website and straightforward online ordering, but only limited feedback covers site experience.
Share
Mixed
3%
🔧
Product quality
Product reports are generally positive: customers note effective hair oils, keratin sprays and styling tools that meet expectations.
Share
Strong
8%
📞
Communication
Some customers describe helpful, apologetic staff when contacted; others report unanswered emails and slow follow-up on issues.
Share
Weak
5%
⭐
Overall experience
Most reviewers express overall satisfaction and plan to reorder, while a minority experienced non-delivery, wrong items or delayed replacements.
Share
Strong
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
72, hair oil and babybliss hair dryer and styling iron
"I’m happy about the products. Their quality is fine as well as the pricing. The 72 hair repairing oil leaves my hair shiny, moisturized and looking so beautiful. I also used the Babyliss Keratin Lustre Hair Dryer hair dryer on my daughter, it heats well and it is easy to use. I can't wait to try the Babyliss Keratin Lustre Styling Iron too . Though you delayed my order, and had started to be worried, the customer service support was amazing. Every time I would call and they were kind enough. Apologized for the delays and assured me that my items were safe and soon they would be delivered."
Juliette Sloan
Collected.reviews
Nov 23, 2021
Featured for: Positive product and service
Taken my money but never received the…
"Taken my money but never received the items! Emailed and w..."
S
Trustpilot
Sep 30, 2025
Featured for: Payment taken, no delivery
Wrong shade of item was received
"Wrong shade of item was received. Whilst customer service were quick and helpful in supplying details how to return. Not so quick in dispatching the c..."
C R
Trustpilot
Sep 30, 2025
Featured for: Wrong item, delayed dispatch
Bought my usual Kerastase conditioner
"Bought my usual Kerastase conditioner, always the best price, great service and fas..."
Mrs Joanne Allsop
Trustpilot
Sep 30, 2025
Featured for: Consistent praise for price
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mrs Mccafferty
trustpilot.com
Sep 30, 2025
Excellent products and service
I have been a regular customer of hair products. I like your range of product...
M
Margaret Cumming
trustpilot.com
Sep 30, 2025
Happy Customer.
Really great price, fast delivery. Very, very pleased with buying from 'G...
F
Fee J
trustpilot.com
Sep 30, 2025
Good Co
Great selection of products and qui...
L
Liz Dianto
trustpilot.com
Sep 30, 2025
Answr Keratin Spray
Fast delivery, and a great product. Answr...
M
Mrs J Price
trustpilot.com
Sep 30, 2025
A quick deivery
...
T
Terri
trustpilot.com
Sep 30, 2025
Wide range at reasonable prices
Reasonable cost for a product that I've been purchasing fr...
L
Laura
trustpilot.com
Sep 30, 2025
Not received products ordered over a…
Not received products ordered over a week ag...
S
S
trustpilot.com
Sep 30, 2025
Taken my money but never received the…
Taken my money but never received the items! Emailed and w...
S
Sandra Matthews
trustpilot.com
Sep 30, 2025
Found the items I wanted ordered them
Found the items I wanted ordered them. They where de...
N
Nina Bradley
trustpilot.com
Sep 30, 2025
You sent two shampoos instead of one…
You sent two shampoos instead of...
M
Mala Trivedi
trustpilot.com
Sep 30, 2025
Very fast delivery great products thank…
Very fast delivery gr...
j
janet saunders
trustpilot.com
Sep 30, 2025
Great value and speedy delivery
Great value and speedy delivery. Wi...
M
Mark Lambton
trustpilot.com
Sep 30, 2025
Good price
Good price. fast de...
J
Jan S
trustpilot.com
Sep 30, 2025
Great price, poor choice of delivery courier - Evri
Great price, great choice of products. Downside, use Evri for delivery. Always a lucky dip w...
S
Sancha Cadogan-Poole
trustpilot.com
Sep 30, 2025
First time using this website and…
First time using this website and bought a gift for a friend. Really lovely beauty box with lots of fantastic products as a ve...
M
Mrs. Lesley Johnston
trustpilot.com
Sep 30, 2025
Great company...always…
Great company...always reliable...prompt and e...
C
C R
trustpilot.com
Sep 30, 2025
Wrong shade of item was received
Wrong shade of item was received. Whilst customer service were quick and helpful in supplying details how to return. Not so quick in dispatching the c...
l
lally
trustpilot.com
Sep 30, 2025
Gorgeous Shop have a very extensive…
Gorgeous Shop have a very extensive range...
J
Julie Dance
trustpilot.com
Sep 30, 2025
Good delivery no fuss
...
M
Mrs Joanne Allsop
trustpilot.com
Sep 30, 2025
Bought my usual Kerastase conditioner
Bought my usual Kerastase conditioner, always the best price, great service and fas...
Conclusion
Reviews show frequent praise for pricing, rapid delivery and product performance — customers specifically mention hair oils, keratin sprays and styling tools. Multiple reviewers state they will reorder, signalling repeat-purchase satisfaction. However, a number of reviews report delivery failures, items not received, courier damage or incorrect items and delays in dispatching replacements. Communication is inconsistent: some customers describe helpful responses, others cite unanswered emails. When buying, check order confirmations and tracking, keep proof of dispatch/return, and be aware that a minority of shoppers experienced fulfilment or communication problems.