Reviews show frequent praise for pricing, rapid delivery and product performance — customers specifically mention hair oils, keratin sprays and styling tools. Multiple reviewers state they will reorder, signalling repeat-purchase satisfaction. However, a number of reviews report delivery failures, items not received, courier damage or incorrect items and delays in dispatching replacements. Communication is inconsistent: some customers describe helpful responses, others cite unanswered emails. When buying, check order confirmations and tracking, keep proof of dispatch/return, and be aware that a minority of shoppers experienced fulfilment or communication problems.
Examples from available reviews (Jun 2018 – Feb 2026).
Products were good and customer service resolved delivery delays.
“the customer service support was amazing.”
Paid but never received items and no promised response.
“Taken my money but never received the items!”
Wrong shade received; replacement dispatch delayed despite return proof.
“It's now been 2 weeks since receiving the wrong item and STILL waiting for dispatch of correct product.”
Bought usual conditioner with best price, great service and fast delivery.
“always the best price, great service and fast delivery.”
Delivery and order fulfilment are frequently described as quick and reliable; a smaller number report missed, delayed or incorrect orders.
Many reviewers cite competitive pricing, discounts and free gifts; repeat customers often reference good value and reasonable cost.
A few customers mention an easy-to-navigate website and straightforward online ordering, but only limited feedback covers site experience.
Product reports are generally positive: customers note effective hair oils, keratin sprays and styling tools that meet expectations.
Some customers describe helpful, apologetic staff when contacted; others report unanswered emails and slow follow-up on issues.
Most reviewers express overall satisfaction and plan to reorder, while a minority experienced non-delivery, wrong items or delayed replacements.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Goods arrived exactly when expected.
“Goods arrived exactly when expected!”
Very quick service and the reviewer is happy.
“Very quick service very happy with that , thank you”
Competitive pricing with speedy delivery.
“Great price. Speedy delivery.”
First-time buyer pleased with price, packaging, and fast delivery.
“Competitively priced, extremely fast delivery, well packaged”
Delivery was fast and efficient.
“Fast efficient delivery”
Pleased to find a stockist for preferred products.
“Good to find a stockist of the products I use.”
Quick service and great delivery.
“Quick service Great delivery”
Prompt delivery of an excellent quality product at reasonable price.
“Prompt delivery of an excellent quality product at a reasonable price”
Products good and delivery quick; discount issue was promptly refunded.
“the discount was refunded back to be,which I appreciated.”
Good price combined with fast delivery.
“Good price and fast delivery”
Extremely fast delivery and worth the purchase.
“It was Probably the fastest delivery of an item and well worth it too.”
Product and price good, with excellent delivery.
“Product good. Price good. Delivery Excellent!”
Great service and brilliant items.
“Great service items brilliant.”
Long-term shopper praises website, service and products.
“They deliver the best service and products”
Good range and timely delivery, but no sample gift this time.
“Slightly disappointed this time as there is usually one or two product samples included”
Ordering was easy and the order arrived on time.
“Easy to order and arrived on time.”
First-time order met expectations; delivery without fuss and satisfaction.
“Evrything was as promised and delivered without any fuss”
Ordering straightforward, prices good, communication and delivery reliable.
“Communication after ordering was very good and arrived when expected”
Found a discontinued product, with very fast delivery and excellent service.
“Very fast delivery too, excellent service.”
Good product choice and reasonable prices.
“Great choice reasonable prices”
Regular customer praises product range, ease of ordering and prompt delivery.
“ease of ordering online, frequent discounts and prompt delivery excellent.”
Pleased with low prices and fast delivery, will reorder in future.
“Really great price, fast delivery.”
Good product selection, quick service and an easy website.
“Great selection of products and quick service.”
Fast delivery and effective Answr keratin spray.
“Answr keratin spray - actually does what it says.”
Delivery was very quick and efficient.
“A quick deivery”
Long-term customer values reasonable cost and continued patronage.
“Reasonable cost for a product that I've been purchasing from Gorgeous Shop for many years”
Ordered items not received after a week; service failed this time.
“Not received products ordered over a week ago.”
Paid but never received items and no promised response.
“Taken my money but never received the items!”
Ordered desired items and they were delivered within days.
“They where delivered within a couple of days.”
Received two shampoos instead of the shampoo and conditioner ordered.
“You sent two shampoos instead of one conditioner and one shampoo.”
Very fast delivery and satisfaction with the products.
“Very fast delivery great products thank you”
Good value and fast delivery; intends to reorder.
“Great value and speedy delivery.”
Competitive price, fast delivery, and recommended seller.
“Good price. fast delivery. recommended”
Good prices and products, but parcel arrived late and crushed.
“Parcel took 7 days to arrive, box completely crushed.”
First-time buyer pleased; gift was delightful and delivery was fast.
“My friend was delighted with it.”
Reliable, prompt, efficient service and consistently good bargains.
“always reliable...prompt and efficient...and always a bargain!”
Wrong shade received; replacement dispatch delayed despite return proof.
“It's now been 2 weeks since receiving the wrong item and STILL waiting for dispatch of correct product.”
Extensive product range and occasional free gifts.
“Gorgeous Shop have a very extensive range of choice”
Delivery was good and hassle-free.
“Good delivery no fuss”
Bought usual conditioner with best price, great service and fast delivery.
“always the best price, great service and fast delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gorgeous Shop is an online retailer specialising in beauty and haircare products, operating via an e-commerce website with product listings, promotions and UK delivery options. The store sells haircare, styling tools and boxed beauty items and targets consumers seeking branded hair and beauty products. This summary focuses on consumer reviews to help shoppers evaluate ordering, delivery and product performance before purchase.