Reviews show frequent praise for pricing, rapid delivery and product performance — customers specifically mention hair oils, keratin sprays and styling tools. Multiple reviewers state they will reorder, signalling repeat-purchase satisfaction. However, a number of reviews report delivery failures, items not received, courier damage or incorrect items and delays in dispatching replacements. Communication is inconsistent: some customers describe helpful responses, others cite unanswered emails. When buying, check order confirmations and tracking, keep proof of dispatch/return, and be aware that a minority of shoppers experienced fulfilment or communication problems.
Examples from available reviews (Jun 2018 – Feb 2026).
Products were good and customer service resolved delivery delays.
“the customer service support was amazing.”
Paid but never received items and no promised response.
“Taken my money but never received the items!”
Wrong shade received; replacement dispatch delayed despite return proof.
“It's now been 2 weeks since receiving the wrong item and STILL waiting for dispatch of correct product.”
Bought usual conditioner with best price, great service and fast delivery.
“always the best price, great service and fast delivery.”
Delivery and order fulfilment are frequently described as quick and reliable; a smaller number report missed, delayed or incorrect orders.
Many reviewers cite competitive pricing, discounts and free gifts; repeat customers often reference good value and reasonable cost.
A few customers mention an easy-to-navigate website and straightforward online ordering, but only limited feedback covers site experience.
Product reports are generally positive: customers note effective hair oils, keratin sprays and styling tools that meet expectations.
Some customers describe helpful, apologetic staff when contacted; others report unanswered emails and slow follow-up on issues.
Most reviewers express overall satisfaction and plan to reorder, while a minority experienced non-delivery, wrong items or delayed replacements.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
I’m happy about the products. Their quality is fine as well as the pricing. The 72 hair repairing oil leaves my hair shiny, moisturized and looking so beautiful. I also used the Babyliss Keratin Lustre Hair Dryer hair dryer on my daughter, it heats well and it is easy to use. I can't wait to try the Babyliss Keratin Lustre Styling Iron too . Though you delayed my order, and had started to be worried, the customer service support was amazing. Every time I would call and they were kind enough. Apologized for the delays and assured me that my items were safe and soon they would be delivered.
Reviewer praises wide product range and competitive prices.
“lots of products at very competitive prices.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gorgeous Shop is an online retailer specialising in beauty and haircare products, operating via an e-commerce website with product listings, promotions and UK delivery options. The store sells haircare, styling tools and boxed beauty items and targets consumers seeking branded hair and beauty products. This summary focuses on consumer reviews to help shoppers evaluate ordering, delivery and product performance before purchase.