Most reviewers mention quick dispatch, careful packaging, and speedy replies from staff. Many customers say the products are high quality and authentic. A small number report items arriving damaged, returns being refused, or parts missing. A few question authenticity and note there is no UK contact line.
Examples from available reviews (Nov 2021 – Mar 2026).
Delivery was very fast and packaging was very nice.
“Delivered very fast and packaged really nicely.”
Reviewer very happy; products excellent and delivery was incredibly fast.
“The quality is excellent, and the delivery was incredibly fast.”
Distributor reported concerns about authenticity, documentation, and lack of UK presence.
“The company has no visible UK presence, no working customer service line”
Customer experienced slow delivery, denied returns, and poor resolution.
“No returns which is in breach of distance selling laws”
Reviews often point to rapid dispatch and quick delivery. Several customers describe customer service as personal and helpful, with issues fixed quickly. A minority report slow deliveries, missing parcels, or dispatch problems that needed escalation.
Customers often mention competitive prices on branded hair and beauty products. Multiple reviewers call it good value when prices match product authenticity. A few comments criticise postage costs for small items and feel delivery is overpriced.
Many buyers say ordering is easy and checkout is straightforward. They often mention quick confirmations and clear tracking updates. A few describe dispatch issues or return handling as disrupting the flow.
Many reviews say the products are genuine, well made, and as described. Several customers praise the texture, performance, and long-term results of haircare items. A small set report damaged goods, missing internal parts, or doubts about authenticity.
Numerous reviewers mention fast email responses and useful updates from the team. Several describe customer service quickly resolving problems by replacing lost deliveries. A limited number note there is no phone line to call or that paperwork is unclear.
Feedback is mostly positive, with repeated mentions of speed, packaging, and product quality. Positive experiences outweigh a few low-rating reviews about returns, broken items, and authenticity concerns. These negative reports are less common but reduce trust for those customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Personal customer service responded quickly and product arrived as promised.
“Great personal customer service and quick reply to a query.”
Delivery was very fast and packaging was very nice.
“Delivered very fast and packaged really nicely.”
Ordering was easy and items were received very quickly.
“was very easy to order and items was received very quickly”
Buyer was very happy and believes granddaughters will love it.
“Very happy with my purchase my granddaughters will love it”
First-class service with exceptional delivery and successful Norwex supply.
“First class service from this company.”
Good variety of branded products at reasonable prices and well packaged.
“Variety of branded products at the right price.”
Perfect purchase with fast delivery, authentic products, and good prices.
“Perfect, fast delivery, authentic products , best prices”
Order arrived earlier than expected but delivery lacked Eir code for Ireland.
“I would advice to the company to don't forget to give a courier Eir code for customers from Ireland.”
Product had very good quality and came at a great price.
“Great product, Very good quality and at a great price.”
Klipshop consistently delivered on product, service and communication, with excellent prices.
“Klipshop always delivers.”
Reviewer very happy; products excellent and delivery was incredibly fast.
“The quality is excellent, and the delivery was incredibly fast.”
Distributor reported concerns about authenticity, documentation, and lack of UK presence.
“The company has no visible UK presence, no working customer service line”
Purchase process was smooth and items arrived on time and well packaged.
“A smooth purchase process”
Company was efficient and delivery was quick.
“Efficient..quick delivery!”
Service was great and reviewer highly recommends it.
“Great service highly recommended”
Excellent service with fast order processing and reliable freight.
“Fast order processing and reliable freight arrangement.”
Company was very quick and easy to deal with.
“Very quick and easy to deal with”
Brush was gentle and helped hair growth and condition over years.
“The hh simonsen gloss brush is so gentle.”
Cream arrived without inner lid, raising concerns it might be fake.
“My cream was without an inner lid, which makes me think that it is a fake.”
Reviewer found best price, fast delivery, and well-packaged products.
“Was really fast delivery seen as though I think it’s outside of the UK.”
Product was stiff and solid with excellent service and reasonable price.
“Excellent quality, stiff and solid.”
The delivery was very fast according to the reviewer.
“Very fast delivery!”
Great products with fast delivery and consistently great service.
“Great products, fast delivery.”
Company responded rapidly and delivery arrived quicker than expected.
“Rapid informative response to enquiry”
Ordering process was straightforward and delivery was prompt.
“Very straightforward ordering process and prompt delivery.”
Loyal customer reported order dispatch issues and significant disappointment.
“First item very disappointing with this company.”
Parcel lost in transit but customer service resolved the issue quickly.
“customer service solved the problem very quickly.”
Product arrived quickly and was well wrapped with care.
“product arrived wrapped well with care!”
Customer experienced slow delivery, denied returns, and poor resolution.
“No returns which is in breach of distance selling laws”
Order arrived with broken glass due to poor packaging.
“it came with broken glass, poorly packaged.”
Customer paid over £5 postage for a small item unnecessarily boxed.
“Was charged over £5 because it was sent out in a box.”
Reviewer found the item excellent.
“Excelent item”
Customer always orders hair products and is very happy with price and delivery.
“I always order hair products from this store and I am very happy 😊”
High quality products at reasonable price with very fast delivery.
“Height quality products for reasonable price.”
Service was super and fast.
“Super and fast!”
Product was original with reliable packaging and fast delivery.
“the product is original.”
Delivery and service met expectations.
“Delivery great service and just as expected”
Serum has creamy, light texture that nourishes hair and spreads easily.
“This serum has a creamy texture that feels light and spreads effortlessly”
Smooth purchase; product arrived in good condition though expensive.
“The whole experience was smooth and straightforward.”
They reply to emails within thirty minutes, which the reviewer liked.
“they get back to you within 30 mins”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
KLIPshop is an online retailer focused on haircare and beauty products. It sells branded cosmetics, styling tools, brushes, and serums, with product pages that show descriptions and images. Customers order through an online checkout with card payments and tracked courier delivery. The site offers support through email and web enquiry forms for order and service questions.