Reviews Analysed
21
We Collect & Analyse Reviews
Zee and Co
Experiences & Reviews
Zee and Co is a UK-based retailer selling clothing, footwear and accessories through an online store and physical outlets. The business lists branded items across multiple categories and provides order fulfilment, shipping and returns services. Consumers researching Zee and Co commonly seek information on delivery speed, product condition, returns handling and customer support.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
624d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Delivery and fulfilment are frequently praised for speed and packaging, but several reviewers report repeated courier failures or poor handling.
Share
Strong
27%
💰
Value for money
A handful of reviewers mention competitive prices and price-matching, though these comments appear in relatively few reviews.
Share
Mixed
5%
⚡
User experience
Order notifications and site behaviour receive mixed comments: some praise fast dispatch notices, one reviewer reports the site redirecting unexpectedly.
Share
Mixed
5%
🔧
Product quality
Most reviewers report items as described with good quality and presentation; a small number report damaged goods requiring returns.
Share
Strong
15%
📞
Communication
Many customers describe helpful, responsive customer service, while several others report slow, unclear or unresolved responses during returns and claims.
Share
Mixed
19%
⭐
Overall experience
Overall impressions vary: a majority report positive buying experiences with quick delivery, while a minority report unresolved issues and poor in-store conduct.
Share
Strong
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
This is probably the worst experience…
"This is probably the worst experience I’ve had ordering from a company although the customer care kept in touch the delivery company DPD let them down..."
Paul Finnie
External Source
Dec 11, 2023
Featured for: multiple DPD failures, unresolved refund
I attend to the store in Loughton with…
"I attend to the store in Loughton with my daughter 15 years old & father who is 74 years old. As we were walking into the store my daughter found a ve..."
Andreea
External Source
Feb 05, 2024
Featured for: in-store staff harassment complaint
Outstanding service!
"I ordered from this company for the first time last week. And I have to say the service was absolutely outstanding! From emails, price matching, (yes..."
Stephanie
External Source
Oct 23, 2023
Featured for: praise for fast, comprehensive service
Returns with no Exchange and No Refund
"I ordered a coat for my son for his birthday. However, when he unwrapped the coat we noticed there was a tear on the back. This was only a short time..."
Matt Gardner
External Source
Nov 27, 2023
Featured for: return unresolved; damaged item
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Andreea
External Source
Feb 05, 2024
I attend to the store in Loughton with…
I attend to the store in Loughton with my daughter 15 years old & father who is 74 years old. As we were walking into the store my daughter found a ve...
M
Mafer Esquetine
External Source
Jan 18, 2024
Poor customer service
I made a purchase in December of two shoes, the first time everything was fine I had my pair of shoes, I had a problem as they were too big and as the...
J
John
External Source
Jan 13, 2024
Site now redirects to Flannels
I've just tried to get on the site as they usually have some good offers going. But now it redirects to Flannels instead. Another good clothing store...
M
Michelle Clarke
External Source
Jan 11, 2024
What a gem of a company 😊
What an absolutely amazing service. I was a bit nervous about buying from a company I had never heard of but they had the dress I wanted at an unbelie...
M
Maggie
External Source
Jan 08, 2024
Great experience every time
Clothes arrives timely and nicely packaged each time. Easy...
K
Kevlar 1878
External Source
Dec 16, 2023
First time ordering with this company
First time ordering with this company. Ordered a Barbour cap yesterday afternoon. Got a notification within an hour saying it had been dispatched and...
C
Consumer
External Source
Dec 16, 2023
Disappointed with the service from…
Disappointed with the service from zeeandco .delivery was an issue no option to have goods delivered to a pick up shop or a post office so had to take...
P
Paul Finnie
External Source
Dec 11, 2023
This is probably the worst experience…
This is probably the worst experience I’ve had ordering from a company although the customer care kept in touch the delivery company DPD let them down...
R
Richard davies
External Source
Nov 27, 2023
Cp company junper
First time ordering from this company, everything went smoothly, ite...
M
Matt Gardner
External Source
Nov 27, 2023
Returns with no Exchange and No Refund
I ordered a coat for my son for his birthday. However, when he unwrapped the coat we noticed there was a tear on the back. This was only a short time...
N
Natalija Poliakova
External Source
Nov 21, 2023
Amazing shop
Order 1001290560 Really, really good shop, delivery very quick. Packaged very nicely. Customer service reso...
R
Regan Gornall
External Source
Nov 20, 2023
Fantastic online shopping experience
Fantastic online shopping experience. Item arrived next day via DPD, great prices and a wide r...
E
Esther Hield
External Source
Nov 20, 2023
Great Service
Great customer service - easy to contact and very helpful! I placed my order on Monday 13th November and rec...
j
j hayward
External Source
Nov 18, 2023
Superb company
Absolute pleasure dealing with this company. Superb communication and quick delivery. The item itself is...
M
Mrs Johnston
External Source
Nov 18, 2023
Great service
Great service, quick delivery a...
S
Stephanie
External Source
Oct 23, 2023
Outstanding service!
I ordered from this company for the first time last week. And I have to say the service was absolutely outstanding! From emails, price matching, (yes...
L
Louise Dutton
External Source
Oct 19, 2023
Excellent
Excellent! First time ordering men’s t-shirt, good delivery communication, arrived within a week, item exactly as described v...
L
Lisa Ward
External Source
Oct 08, 2023
Great customer service
I made an order for a Christmas present, I then realised my partner already had this. I e mailed on a Saturday evening, asking...
C
Callum Tweedie
External Source
Sep 25, 2023
First time ordering and it definitely…
First time ordering and it definitely won’t be my last. De...
R
Rita
External Source
Sep 22, 2023
Helpful company, great price too
Ordered a dressing gown for my husband. Courier 'inadvertently' sent it back to Zee & Co before we'd even seen it. Zee & Co were really helpful when I...
Conclusion
Reviews show a mix of consistently quick delivery and good product presentation alongside recurring logistics and returns problems. Many customers praise fast dispatch, careful packaging and items that match descriptions, and several highlight helpful customer service. Conversely, a number of reviewers report courier delivery failures, delays or unresolved refunds and at least one strong in‑store complaint about staff conduct. If reliable next‑day delivery and neat packaging are priorities, many customers report satisfactory outcomes; if returns handling or courier reliability are critical, check recent reviews and delivery/returns policies before purchasing.