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We Collect & Analyse Reviews

Zee and Co
Experiences & Reviews

Zee and Co is a UK-based retailer selling clothing, footwear and accessories through an online store and physical outlets. The business lists branded items across multiple categories and provides order fulfilment, shipping and returns services. Consumers researching Zee and Co commonly seek information on delivery speed, product condition, returns handling and customer support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 76%
Latest Review 624d
Overall Rating
3.9

Our Analysis

🎯

Service quality

Delivery and fulfilment are frequently praised for speed and packaging, but several reviewers report repeated courier failures or poor handling.

Share
27%
Strong
💰

Value for money

A handful of reviewers mention competitive prices and price-matching, though these comments appear in relatively few reviews.

Share
5%
Mixed

User experience

Order notifications and site behaviour receive mixed comments: some praise fast dispatch notices, one reviewer reports the site redirecting unexpectedly.

Share
5%
Mixed
🔧

Product quality

Most reviewers report items as described with good quality and presentation; a small number report damaged goods requiring returns.

Share
15%
Strong
📞

Communication

Many customers describe helpful, responsive customer service, while several others report slow, unclear or unresolved responses during returns and claims.

Share
19%
Mixed

Overall experience

Overall impressions vary: a majority report positive buying experiences with quick delivery, while a minority report unresolved issues and poor in-store conduct.

Share
28%
Strong

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
Andreea
External Source Feb 05, 2024

I attend to the store in Loughton with…

I attend to the store in Loughton with my daughter 15 years old & father who is 74 years old. As we were walking into the store my daughter found a ve...

M
Mafer Esquetine
External Source Jan 18, 2024

Poor customer service

I made a purchase in December of two shoes, the first time everything was fine I had my pair of shoes, I had a problem as they were too big and as the...

J
John
External Source Jan 13, 2024

Site now redirects to Flannels

I've just tried to get on the site as they usually have some good offers going. But now it redirects to Flannels instead. Another good clothing store...

M
Michelle Clarke
External Source Jan 11, 2024

What a gem of a company 😊

What an absolutely amazing service. I was a bit nervous about buying from a company I had never heard of but they had the dress I wanted at an unbelie...

M
Maggie
External Source Jan 08, 2024

Great experience every time

Clothes arrives timely and nicely packaged each time. Easy...

K
Kevlar 1878
External Source Dec 16, 2023

First time ordering with this company

First time ordering with this company. Ordered a Barbour cap yesterday afternoon. Got a notification within an hour saying it had been dispatched and...

C
Consumer
External Source Dec 16, 2023

Disappointed with the service from…

Disappointed with the service from zeeandco .delivery was an issue no option to have goods delivered to a pick up shop or a post office so had to take...

P
Paul Finnie
External Source Dec 11, 2023

This is probably the worst experience…

This is probably the worst experience I’ve had ordering from a company although the customer care kept in touch the delivery company DPD let them down...

R
Richard davies
External Source Nov 27, 2023

Cp company junper

First time ordering from this company, everything went smoothly, ite...

M
Matt Gardner
External Source Nov 27, 2023

Returns with no Exchange and No Refund

I ordered a coat for my son for his birthday. However, when he unwrapped the coat we noticed there was a tear on the back. This was only a short time...

N
Natalija Poliakova
External Source Nov 21, 2023

Amazing shop

Order 1001290560 Really, really good shop, delivery very quick. Packaged very nicely. Customer service reso...

R
Regan Gornall
External Source Nov 20, 2023

Fantastic online shopping experience

Fantastic online shopping experience. Item arrived next day via DPD, great prices and a wide r...

E
Esther Hield
External Source Nov 20, 2023

Great Service

Great customer service - easy to contact and very helpful! I placed my order on Monday 13th November and rec...

j
j hayward
External Source Nov 18, 2023

Superb company

Absolute pleasure dealing with this company. Superb communication and quick delivery. The item itself is...

M
Mrs Johnston
External Source Nov 18, 2023

Great service

Great service, quick delivery a...

S
Stephanie
External Source Oct 23, 2023

Outstanding service!

I ordered from this company for the first time last week. And I have to say the service was absolutely outstanding! From emails, price matching, (yes...

L
Louise Dutton
External Source Oct 19, 2023

Excellent

Excellent! First time ordering men’s t-shirt, good delivery communication, arrived within a week, item exactly as described v...

L
Lisa Ward
External Source Oct 08, 2023

Great customer service

I made an order for a Christmas present, I then realised my partner already had this. I e mailed on a Saturday evening, asking...

C
Callum Tweedie
External Source Sep 25, 2023

First time ordering and it definitely…

First time ordering and it definitely won’t be my last. De...

R
Rita
External Source Sep 22, 2023

Helpful company, great price too

Ordered a dressing gown for my husband. Courier 'inadvertently' sent it back to Zee & Co before we'd even seen it. Zee & Co were really helpful when I...

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Conclusion

Reviews show a mix of consistently quick delivery and good product presentation alongside recurring logistics and returns problems. Many customers praise fast dispatch, careful packaging and items that match descriptions, and several highlight helpful customer service. Conversely, a number of reviewers report courier delivery failures, delays or unresolved refunds and at least one strong in‑store complaint about staff conduct. If reliable next‑day delivery and neat packaging are priorities, many customers report satisfactory outcomes; if returns handling or courier reliability are critical, check recent reviews and delivery/returns policies before purchasing.