Reviews Analysed
21
We Collect & Analyse Reviews
Shein
Experiences & Reviews
Shein is a global online fast‑fashion retailer, founded in 2008 and headquartered in China. It sells a wide range of clothing, accessories, shoes, beauty and home items through its website and mobile app, with frequent catalogue updates and international shipping via third‑party couriers. Consumers researching Shein typically focus on sizing, item quality, delivery times, returns and pricing behaviour.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
16d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Mixed delivery and returns reports: several users describe lost or delayed parcels and refund problems, while others report quick, reliable deliveries.
Share
Mixed
21%
💰
Value for money
Many reviewers praise low prices and vouchers, but multiple reports describe unexpected price changes in the basket and refund disputes.
Share
Mixed
10%
⚡
User experience
Users report a usable website/app and fast checkouts for some; others note login timeouts, account suspensions and frustrating UX interruptions.
Share
Mixed
9%
🔧
Product quality
Most comments describe acceptable or good quality for the price, though a minority report flimsy fabrics or damaged/incorrect items on arrival.
Share
Strong
16%
📞
Communication
Frequent complaints about customer support: slow responses, generic replies and unresolved cases; fewer reviews describe helpful, responsive agents.
Share
Weak
13%
⭐
Overall experience
Overall experiences vary: many customers are satisfied with price and selection, while others report serious delivery, refund or account issues.
Share
Mixed
31%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Scam and terrible service
"Scam and terrible service Ordered from Shein from time to time. The orders came 9/10. However, now I placed an order for a parcel that was over £100...."
Mineszota
External Source
Oct 02, 2025
Featured for: Claims lost parcel, no refund
Trust Shein to deliver
"I love this company. My friend recommended the website to buy clothes off. Bit worried to start with but now I'm hooked, I can't rave anymore about it..."
Lynne Gerry
External Source
Oct 02, 2025
Featured for: Positive on quality and value
Wish I could do less than 1 star
"Wish I could do less than 1 star. I ordered 6 beer steins as wedding presents months in advance. Shein decided to deliver the glasses in a BAG. Needle..."
Samantha
External Source
Oct 02, 2025
Featured for: Damaged breakables, unresolved support
BEWARE OF THEIR PRICING STRATEGIES
"The prices Shein are listing are misleading, manipulative and most of the time FAKE! I have noticed irregularities and decided to play with adding or/..."
customer
External Source
Oct 02, 2025
Featured for: Alleges misleading pricing behaviour
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Mineszota
External Source
Oct 02, 2025
Scam and terrible service
Scam and terrible service Ordered from Shein from time to time. The orders came 9/10. However, now I placed an order for a parcel that was over £100....
K
Kira Lemgau
External Source
Oct 02, 2025
Suspension with no reason
My SHEIN account has been unfairly suspended since Sunday with the vague message “unusual activity.” I’ve done nothing wrong, yet despite 4 days of re...
D
Denise
External Source
Oct 02, 2025
Great clothes
...
K
Karen
External Source
Oct 02, 2025
If I could give zero i would.
If I could give zero i would.. difficult to even get a response. Their delivery company are terrible. They failed to deliver to a locker.. and apparen...
L
Lynne Gerry
External Source
Oct 02, 2025
Trust Shein to deliver
I love this company. My friend recommended the website to buy clothes off. Bit worried to start with but now I'm hooked, I can't rave anymore about it...
c
customer
External Source
Oct 02, 2025
Very Deceiving
Very dissappointed with Shein lately they have been nothing but robbing scammers! For a big company like Shein they should be ashamed! I have purchase...
S
Sandra Cant
External Source
Oct 02, 2025
Shein
I like shein especially now you can get your orders faster. It's easy to...
M
Mazzy
External Source
Oct 02, 2025
Great delivery
Took no time at all to deliver parcels. I had a...
M
Michelle Lambert
External Source
Oct 02, 2025
Shein review
I have been using the company for a few years now and would never use a...
D
D B
External Source
Oct 02, 2025
So many unwanted discounts and showing everything you happen to have looked up 5 years ago
If only you could log into the site within 10 min by the time you get the order in you are timed out . These people are control freaks sheer madness ....
C
Claire
External Source
Oct 02, 2025
Good
...
c
customer
External Source
Oct 02, 2025
BEWARE OF THEIR PRICING STRATEGIES
The prices Shein are listing are misleading, manipulative and most of the time FAKE! I have noticed irregularities and decided to play with adding or/...
C
Customer
External Source
Oct 02, 2025
Prices increase once in basket
Put some items in my basket, then went to basket and all prices had increased so I wanted to delete the items but the order went through and automatic...
D
Dawn Ball
External Source
Oct 02, 2025
Very cheap and flimsy
This outfit looked so nice in the picture. But when it arrived, the jacket you can almost see through it, it's that flimsy. The skirt sh...
S
Samantha
External Source
Oct 02, 2025
Wish I could do less than 1 star
Wish I could do less than 1 star. I ordered 6 beer steins as wedding presents months in advance. Shein decided to deliver the glasses in a BAG. Needle...
J
Jane Cham
External Source
Oct 02, 2025
I love shein they are really good…
I love shein they are really good although there is some stuff that has...
J
Jayne Williams
External Source
Oct 02, 2025
Great price and great products
Always find something, quick delive...
T
Tee
External Source
Oct 02, 2025
Sent parcel with yodel yodel attempted…
Sent parcel with yodel yodel attempted delivery broken locker system held it hostage for a week then lost it refused to confirm with shein that they h...
A
Ashlynne
External Source
Oct 02, 2025
Shien - Absolutely Fab.
Easy to use site. Great voucher offers used for discount...
c
customer
External Source
Oct 02, 2025
This is very good
...
Conclusion
Customer reports for Shein show a clear split: many shoppers cite low prices, wide choice and generally acceptable quality, while a sizable group report delivery failures, pricing anomalies and frustrating customer‑service interactions. Several reviewers caution against buying fragile items without secure packaging and recommend checking return/refund terms before purchasing higher‑value goods. For purchases where delivery is critical, choose tracked shipping, keep order screenshots and monitor tracking closely. Read recent reviews specific to your country and payment method to assess current delivery and support performance.