Many reviewers like Shein’s low prices, wide selection, and sometimes quick delivery. A clear group reports missing parcels, refunds that arrive late or reduced, and items arriving damaged. Others say returns are easy and keep buying again. Overall feedback swings between very happy and very unhappy shoppers.
Examples from available reviews (Oct 2025 – Feb 2026).
Order never arrived and customer service failed to investigate.
“It has never arrived to this day!”
Refunds reduced due to alleged coupon use despite disagreement.
“They are deducting money that you used coupons which I never did.”
Ordering and returns are easy and service is excellent.
“Always easy to order and return on SHEIN.”
Affordable on-trend fashion with improving quality and faster delivery.
“What keeps me coming back is the unbeatable value for money.”
Many reviews describe delivery issues that don’t get resolved, including parcels marked delivered but never received and mishandling by couriers. Plenty of shoppers also report refunds taking a long time, arriving as partial amounts, or being refused after returns. A smaller set says delivery was on time and returns were handled smoothly.
Many shoppers highlight low prices, trend-led styles, and good value for casual wear. Several accuse the site of changing prices in the basket, showing prices in a misleading way, or deducting money during refunds. A minority ties the value to repeated purchases even with other problems.
Many reviewers say ordering is straightforward, delivery can be fast, and returns are easy through the app and website. Fewer mention timeouts, checkout blocks, or verification steps that disrupt purchases. Long-time users often describe steady, repeat buying.
Many complaints describe items that don’t match the listing, with cheap materials or poor construction on arrival. Several reviewers report receiving damaged, defective, or seemingly counterfeit goods. Others say the quality is acceptable or good for the low price.
Fewer reviews focus on communication, but they mention repeated verification requests, suspended accounts, and automated replies that slow progress. Many service complaints also describe slow or unhelpful support when dealing with missing parcels or refunds. Some reviewers, though, say they got helpful replies and clear return instructions.
Reviews fall into two camps: many five-star posts praise price, choice, and speedy delivery, while many one-star posts describe missing orders, refunds being held back, and weak support. The same split shows up across service, value, and quality. The overall picture is sharply polarized.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Quotes shortened · As of: February 2026
Delivery was slow and disappointing.
“Slow delivery”
Dress labelled linen was cheap, not linen as expected.
“it definitely wasn't linen more like chesp thin cotton”
Customer service is dreadful and refunds are hard to obtain.
“they HATE it if you dispute something through PayPal”
Order never arrived and customer service failed to investigate.
“It has never arrived to this day!”
Reviewer uses multiple enthusiastic adjectives to praise Shein.
“Good excellent amazing marvelous fascinating”
Items are great and delivery is quick.
“Great items, quick delivery :)”
Ordering and returns are easy and service is excellent.
“Always easy to order and return on SHEIN.”
Parcel left unattended and repeated contact produced no resolution.
“My parcel was left outside in an open porch”
Fast delivery and clothing considered acceptable by reviewer.
“Fast delivery and clothes ok”
Promotional return resulted in no refund and poor customer support.
“because it was on a promo if I return it I get £0!”
Reviewer reports never experiencing any problems.
“Never had a problem with anything”
Reviewer says pricing information was misleading and incorrect.
“Misleading info wrong price”
Refunds reduced due to alleged coupon use despite disagreement.
“They are deducting money that you used coupons which I never did.”
Evri lost parcel and Shein delayed refunding £35.35.
“Evri have emailed me telling me they have lost my parcel”
Reviewer reports no bad experiences with Shein.
“Haven’t had any bad experiences with SHEIN”
Excellent customer service and cheaper prices with easy returns.
“Excellent customer service”
Timely delivery, good products and smooth returns; recommended.
“Timely delivery, nice products,smooth return process.”
Affordable on-trend fashion with improving quality and faster delivery.
“What keeps me coming back is the unbeatable value for money.”
Refund processing has taken nine weeks for £28 so far.
“This has taken 9 weeks for £28.”
Cups arrived broken and customer support did not help.
“the coffee cups were broken.”
Returned dresses rejected by quality control and refund refused.
“They refused to refund as there quality control department rejected.”
Refund delayed over six months with only automatic replies.
“mon remboursement est bloqué sans aucune justification valable.”
Verification requests repeated and order cancelled due to failed verification.
“Additional verification is required”
Received good products but missing accessories and no responses.
“a couple of accessories missing and don't seem to get any answers.”
Reviewer warns Shein does not refund returns and denies receipt.
“DONT refund you for your returns and instead tell you that you never returned it!”
Order not delivered and retailer allegedly ignoring refund requests.
“the risk remains with the retailer until the goods are in the customer's physical possession.”
Multiple items misrepresented and returns refused, causing distrust.
“SHEIN IS NOT CUSTOMER-CENTRIC, SHEIN FORCE ITEMS ON THE CUSTOMERS”
Product was fake, refund denied after delays and review.
“The product they sold me was fake and didn’t work.”
Returned dress refunded only a small amount citing minor damage.
“shein only refunded me a small portion of the original price”
Parcel marked delivered incorrectly and customer service ignored evidence.
“Their own Proof of Delivery photo confirms the opposite.”
Items arrived defective and not as described.
“sticker not even aligned.”
Item looked great online but was disappointing on arrival.
“What you see is not what you get.”
Order delivered to wrong state and customer service refused refund.
“Customer service is a joke....I just wanted a refund or a resend....no luck”
Order marked delivered but reviewer never received it; refund denied.
“they said it has been delivered successfully while I haven't received it”
Return was recorded incorrectly and evidence didn't match, losing trust.
“they are showing wrong item was sent and showing packaging in plastic bag”
Many items were missing from my order.
“Lots of item lost”
Vendor delayed orders while system falsely reported shipping status.
“This company is not trustworthy.”
Parcel was stolen after doorstep delivery and Shein refused refund.
“dpd left my parcel on the doorstep and it was stolen”
Package marked delivered despite no delivery evidence and no resolution.
“my Ring camera shows nothing was ever dropped off.”
Customer service refused returns and required unreasonable evidence and fees.
“HORRIBLE costumer service!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Shein is an online fashion retailer selling women’s, men’s, and children’s clothing, plus accessories and homeware. It runs a website and mobile app, with frequent promotions and discount codes. Shein ships internationally and relies on third-party couriers and local fulfilment partners. Customers can pay online and use a returns process through postal services and courier drop-offs.