Ruby & Oscar
Experiences & Reviews
Ruby & Oscar is an online jewellery retailer offering rings, necklaces, bracelets and earrings. Consumers researching the brand typically look for product craftsmanship, delivery performance, returns and customer support. Reviews of an online jewellery seller like Ruby & Oscar help assess item quality, dispatch reliability and after‑sales handling before purchase.
Overview & Key Metrics
Our Analysis
Service quality
Many customers report prompt dispatch and helpful shop staff during purchase, while a distinct group describes extended delivery delays and missed deadlines disrupting special‑occasion orders.
Value for money
Several reviewers mention attractive pricing, offers or good resale value; at least one buyer felt lower prices did not compensate for lengthy waits.
User experience
A large share describe smooth purchases, easy returns and satisfaction with items; others recount repeated delays, cancellations and frustration when orders were time‑sensitive.
Product quality
Most reviewers praise craftsmanship, materials and presentation — many note beautiful, well‑made pieces — though isolated reports cite plating loss and a missing stone.
Communication
Some buyers describe helpful, responsive staff when contacted, but multiple reviews criticise lack of proactive updates, templated replies and sparse communication about delays.
Overall experience
Overall responses split: many customers are satisfied with product quality and delivery, while a meaningful subset experienced cancellations, long waits and disappointment.
Our Independent Methodology
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Best online jewelry
"Excellent customer service bought earrings for my wife beautiful as d..."
Significant delays cause an ultimately disappointing experience
"I originally ordered a ring for my partner's birthday on the 15th June with expected delivery on 1st July. It's now been 4 months since the original o..."
Beautiful rings, BUT...
"Beautiful rings. Pleased with them initially. Unfortunately, despite only wearing on special occasions, the gold is starting to come away to..."
Very happy customers
"My boyfriend wanted my input on my engagement and wedding ring. Once I saw this set I couldn't find another that came close. We weren't 100% sure on s..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Don’t order if need for important date
UK - Order not delivered by expected date. Ordered 1st Sept, and needed for 28th sept. Expected delivery 17th sept. Emailed company 5 days after expec...
Significant delays cause an ultimately disappointing experience
I originally ordered a ring for my partner's birthday on the 15th June with expected delivery on 1st July. It's now been 4 months since the original o...
Ruby and Oscar suck
Ruby and Oscar suck, I did an order , a ring for my girlfriend birthday and never came , the suppo...
I have now been waiting for some many…
I have now been waiting for some many weeks I’ve lost count nothing is ever done and all they send is pre-wrote statements explains...
The Wearing of the Green💚
R&O made me an offer I couldn’t refuse so for my 3rd purchase I bought the Emerald Intuition Tennis Bracelet in Sterling Silver a beauti...
Best online jewelry
Excellent customer service bought earrings for my wife beautiful as d...
Very happy customers
My boyfriend wanted my input on my engagement and wedding ring. Once I saw this set I couldn't find another that came close. We weren't 100% sure on s...
Beautiful rings, BUT...
Beautiful rings. Pleased with them initially. Unfortunately, despite only wearing on special occasions, the gold is starting to come away to...
Got exactly what was ordered and…
Got exactly what was ordered and d...
Earrings
The product is lovely, everything and more than what we expected it to be having...
Heart necklace
I love my necklace...
Dispatched fast and beautifully packaged
Dispatched fast and...
Superb necklace
Love my birthstone necklace - aquamarine set in lunar silver, very Pisces. Wear it a...
Very nice looking necklace
Very nice looking necklace. Shame it only took 3 weeks to be d...
Fabulous quality jewellery
I purchased an opal necklace from this company as a Christmas gift for someone. It came more quickl...
Ease of mind
They were really helpful wit...
A necklace of eternal quality August 2024
I purchased a gorgeous emerald necklace as a gift for my Maid of Honour. I waited until a few days before the wedding to give it to her. She was delig...
It was great I was in a rush for this…
It was great I was in a rush for this to arrive and it arrived...
it was very much appreciated as an…
it was very much appreciate...
Quick delivery and beautiful chain
Quick delivery and beautiful ch...
Conclusion
Reviews for Ruby & Oscar show a clear pattern: many buyers praise jewellery quality, presentation and straightforward returns, with several noting fast dispatch and careful packaging. Conversely, a recurring concern involves delivery reliability and supply‑chain delays, sometimes affecting time‑sensitive orders. Communication is uneven — some customers report helpful staff, others cite limited proactive updates and templated responses. Prospective buyers should weigh product praise against the reported risk of delay for important dates and consider ordering well in advance or confirming lead times beforehand.