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We Collect & Analyse Reviews

Ruby & Oscar
Experiences & Reviews

Ruby & Oscar is an online jewellery retailer offering rings, necklaces, bracelets and earrings. Consumers researching the brand typically look for product craftsmanship, delivery performance, returns and customer support. Reviews of an online jewellery seller like Ruby & Oscar help assess item quality, dispatch reliability and after‑sales handling before purchase.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 76%
Latest Review 22d
Overall Rating
3.9

Our Analysis

🎯

Service quality

Many customers report prompt dispatch and helpful shop staff during purchase, while a distinct group describes extended delivery delays and missed deadlines disrupting special‑occasion orders.

Share
17%
Mixed
💰

Value for money

Several reviewers mention attractive pricing, offers or good resale value; at least one buyer felt lower prices did not compensate for lengthy waits.

Share
5%
Mixed

User experience

A large share describe smooth purchases, easy returns and satisfaction with items; others recount repeated delays, cancellations and frustration when orders were time‑sensitive.

Share
24%
Mixed
🔧

Product quality

Most reviewers praise craftsmanship, materials and presentation — many note beautiful, well‑made pieces — though isolated reports cite plating loss and a missing stone.

Share
17%
Strong
📞

Communication

Some buyers describe helpful, responsive staff when contacted, but multiple reviews criticise lack of proactive updates, templated replies and sparse communication about delays.

Share
13%
Mixed

Overall experience

Overall responses split: many customers are satisfied with product quality and delivery, while a meaningful subset experienced cancellations, long waits and disappointment.

Share
24%
Mixed

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

L
LJ
External Source Sep 29, 2025

Don’t order if need for important date

UK - Order not delivered by expected date. Ordered 1st Sept, and needed for 28th sept. Expected delivery 17th sept. Emailed company 5 days after expec...

A
Andrew McGregor
External Source Sep 19, 2025

Significant delays cause an ultimately disappointing experience

I originally ordered a ring for my partner's birthday on the 15th June with expected delivery on 1st July. It's now been 4 months since the original o...

R
Rodrigo Cortez
External Source Sep 15, 2025

Ruby and Oscar suck

Ruby and Oscar suck, I did an order , a ring for my girlfriend birthday and never came , the suppo...

W
Will Wright
External Source Sep 07, 2025

I have now been waiting for some many…

I have now been waiting for some many weeks I’ve lost count nothing is ever done and all they send is pre-wrote statements explains...

p
paul
External Source Aug 15, 2025

The Wearing of the Green💚

R&O made me an offer I couldn’t refuse so for my 3rd purchase I bought the Emerald Intuition Tennis Bracelet in Sterling Silver a beauti...

B
Brian
External Source Aug 12, 2025

Best online jewelry

Excellent customer service bought earrings for my wife beautiful as d...

S
Sarah Davies
External Source Aug 05, 2025

Very happy customers

My boyfriend wanted my input on my engagement and wedding ring. Once I saw this set I couldn't find another that came close. We weren't 100% sure on s...

J
Jenna Etheridge
External Source Aug 04, 2025

Beautiful rings, BUT...

Beautiful rings. Pleased with them initially. Unfortunately, despite only wearing on special occasions, the gold is starting to come away to...

M
Marc Pearson
External Source Aug 01, 2025

Got exactly what was ordered and…

Got exactly what was ordered and d...

A
Amy
External Source Aug 01, 2025

Earrings

The product is lovely, everything and more than what we expected it to be having...

C
Chris Hamlin
External Source Jul 31, 2025

Heart necklace

I love my necklace...

C
Camden
External Source Jul 31, 2025

Dispatched fast and beautifully packaged

Dispatched fast and...

P
Peter
External Source Jul 29, 2025

Superb necklace

Love my birthstone necklace - aquamarine set in lunar silver, very Pisces. Wear it a...

R
Rafael Teixeira
External Source Jul 29, 2025

Very nice looking necklace

Very nice looking necklace. Shame it only took 3 weeks to be d...

C
Caroline
External Source Jul 28, 2025

Fabulous quality jewellery

I purchased an opal necklace from this company as a Christmas gift for someone. It came more quickl...

C
Clifford Peace
External Source Jul 27, 2025

Ease of mind

They were really helpful wit...

D
Dee
External Source Jul 26, 2025

A necklace of eternal quality August 2024

I purchased a gorgeous emerald necklace as a gift for my Maid of Honour. I waited until a few days before the wedding to give it to her. She was delig...

J
James Mcguinness
External Source Jul 26, 2025

It was great I was in a rush for this…

It was great I was in a rush for this to arrive and it arrived...

M
Mr James Woolmer
External Source Jul 25, 2025

it was very much appreciated as an…

it was very much appreciate...

C
Consumer
External Source Jul 25, 2025

Quick delivery and beautiful chain

Quick delivery and beautiful ch...

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Conclusion

Reviews for Ruby & Oscar show a clear pattern: many buyers praise jewellery quality, presentation and straightforward returns, with several noting fast dispatch and careful packaging. Conversely, a recurring concern involves delivery reliability and supply‑chain delays, sometimes affecting time‑sensitive orders. Communication is uneven — some customers report helpful staff, others cite limited proactive updates and templated responses. Prospective buyers should weigh product praise against the reported risk of delay for important dates and consider ordering well in advance or confirming lead times beforehand.