Reviews Analysed
21
We Collect & Analyse Reviews
Ruby & Oscar
Experiences & Reviews
Ruby & Oscar is an online jewellery retailer offering rings, necklaces, bracelets and earrings. Consumers researching the brand typically look for product craftsmanship, delivery performance, returns and customer support. Reviews of an online jewellery seller like Ruby & Oscar help assess item quality, dispatch reliability and after‑sales handling before purchase.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
22d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many customers report prompt dispatch and helpful shop staff during purchase, while a distinct group describes extended delivery delays and missed deadlines disrupting special‑occasion orders.
Share
Mixed
17%
💰
Value for money
Several reviewers mention attractive pricing, offers or good resale value; at least one buyer felt lower prices did not compensate for lengthy waits.
Share
Mixed
5%
⚡
User experience
A large share describe smooth purchases, easy returns and satisfaction with items; others recount repeated delays, cancellations and frustration when orders were time‑sensitive.
Share
Mixed
24%
🔧
Product quality
Most reviewers praise craftsmanship, materials and presentation — many note beautiful, well‑made pieces — though isolated reports cite plating loss and a missing stone.
Share
Strong
17%
📞
Communication
Some buyers describe helpful, responsive staff when contacted, but multiple reviews criticise lack of proactive updates, templated replies and sparse communication about delays.
Share
Mixed
13%
⭐
Overall experience
Overall responses split: many customers are satisfied with product quality and delivery, while a meaningful subset experienced cancellations, long waits and disappointment.
Share
Mixed
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Best online jewelry
"Excellent customer service bought earrings for my wife beautiful as d..."
Brian
External Source
Aug 12, 2025
Featured for: Positive: excellent service, speedy delivery
Significant delays cause an ultimately disappointing experience
"I originally ordered a ring for my partner's birthday on the 15th June with expected delivery on 1st July. It's now been 4 months since the original o..."
Andrew McGregor
External Source
Sep 19, 2025
Featured for: Negative: months-long delays, vague updates
Beautiful rings, BUT...
"Beautiful rings. Pleased with them initially. Unfortunately, despite only wearing on special occasions, the gold is starting to come away to..."
Jenna Etheridge
External Source
Aug 04, 2025
Featured for: Product defect: plating loss, missing stone
Very happy customers
"My boyfriend wanted my input on my engagement and wedding ring. Once I saw this set I couldn't find another that came close. We weren't 100% sure on s..."
Sarah Davies
External Source
Aug 05, 2025
Featured for: Positive: easy returns, high satisfaction
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
LJ
External Source
Sep 29, 2025
Don’t order if need for important date
UK - Order not delivered by expected date. Ordered 1st Sept, and needed for 28th sept. Expected delivery 17th sept. Emailed company 5 days after expec...
A
Andrew McGregor
External Source
Sep 19, 2025
Significant delays cause an ultimately disappointing experience
I originally ordered a ring for my partner's birthday on the 15th June with expected delivery on 1st July. It's now been 4 months since the original o...
R
Rodrigo Cortez
External Source
Sep 15, 2025
Ruby and Oscar suck
Ruby and Oscar suck, I did an order , a ring for my girlfriend birthday and never came , the suppo...
W
Will Wright
External Source
Sep 07, 2025
I have now been waiting for some many…
I have now been waiting for some many weeks I’ve lost count nothing is ever done and all they send is pre-wrote statements explains...
p
paul
External Source
Aug 15, 2025
The Wearing of the Green💚
R&O made me an offer I couldn’t refuse so for my 3rd purchase I bought the Emerald Intuition Tennis Bracelet in Sterling Silver a beauti...
B
Brian
External Source
Aug 12, 2025
Best online jewelry
Excellent customer service bought earrings for my wife beautiful as d...
S
Sarah Davies
External Source
Aug 05, 2025
Very happy customers
My boyfriend wanted my input on my engagement and wedding ring. Once I saw this set I couldn't find another that came close. We weren't 100% sure on s...
J
Jenna Etheridge
External Source
Aug 04, 2025
Beautiful rings, BUT...
Beautiful rings. Pleased with them initially. Unfortunately, despite only wearing on special occasions, the gold is starting to come away to...
M
Marc Pearson
External Source
Aug 01, 2025
Got exactly what was ordered and…
Got exactly what was ordered and d...
A
Amy
External Source
Aug 01, 2025
Earrings
The product is lovely, everything and more than what we expected it to be having...
C
Chris Hamlin
External Source
Jul 31, 2025
Heart necklace
I love my necklace...
C
Camden
External Source
Jul 31, 2025
Dispatched fast and beautifully packaged
Dispatched fast and...
P
Peter
External Source
Jul 29, 2025
Superb necklace
Love my birthstone necklace - aquamarine set in lunar silver, very Pisces. Wear it a...
R
Rafael Teixeira
External Source
Jul 29, 2025
Very nice looking necklace
Very nice looking necklace. Shame it only took 3 weeks to be d...
C
Caroline
External Source
Jul 28, 2025
Fabulous quality jewellery
I purchased an opal necklace from this company as a Christmas gift for someone. It came more quickl...
C
Clifford Peace
External Source
Jul 27, 2025
Ease of mind
They were really helpful wit...
D
Dee
External Source
Jul 26, 2025
A necklace of eternal quality August 2024
I purchased a gorgeous emerald necklace as a gift for my Maid of Honour. I waited until a few days before the wedding to give it to her. She was delig...
J
James Mcguinness
External Source
Jul 26, 2025
It was great I was in a rush for this…
It was great I was in a rush for this to arrive and it arrived...
M
Mr James Woolmer
External Source
Jul 25, 2025
it was very much appreciated as an…
it was very much appreciate...
C
Consumer
External Source
Jul 25, 2025
Quick delivery and beautiful chain
Quick delivery and beautiful ch...
Conclusion
Reviews for Ruby & Oscar show a clear pattern: many buyers praise jewellery quality, presentation and straightforward returns, with several noting fast dispatch and careful packaging. Conversely, a recurring concern involves delivery reliability and supply‑chain delays, sometimes affecting time‑sensitive orders. Communication is uneven — some customers report helpful staff, others cite limited proactive updates and templated responses. Prospective buyers should weigh product praise against the reported risk of delay for important dates and consider ordering well in advance or confirming lead times beforehand.