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We Collect & Analyse Reviews

Zaful
Experiences & Reviews

Zaful is an online fashion retailer focused on affordable, trend-led womenswear, swimwear and accessories sold through its website to international customers. Shoppers commonly research Zaful for sizing, product quality, shipping times and returns policies. For impartial buying decisions, consumers often look for recent user reviews about delivery reliability, customer service and refund handling.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 10%
Latest Review 30d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Many reviews report late or missing deliveries, cancellations and payment issues; a minority praise fast delivery or an immediate refund.

Share
18%
Weak
💰

Value for money

Some customers note low prices or promotional offers, while many describe unexpected charges, removed discounts or poor refunds that erode value.

Share
12%
Weak
⚡

User experience

Returns and site/order processes are frequently described as difficult or unclear; a small number of shoppers report smooth orders and easy refunds.

Share
14%
Weak
🔧

Product quality

Multiple reviewers say items differ from photos, have poor materials or incorrect sizing; some customers report good fit and acceptable fabric.

Share
11%
Weak
📞

Communication

Most reviews describe slow, automated or unhelpful responses from support; a few mention prompt, personalised emails and immediate refunds.

Share
21%
Weak
⭐

Overall experience

Overall feedback is predominantly negative, with many users reporting non-delivery, refund problems and poor support; positive experiences are infrequent.

Share
25%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Martin
trustpilot.com Sep 30, 2025

Cheap looks, but tough to return

Zaful has low prices and trendy picks-but returning them is a pain. Delivery can take for...

S
Saalim Carter
trustpilot.com Sep 30, 2025

Product was dingy

Product was dingy, faded in-color, and seemed third-hand. It took them 6 weeks to send it. Cust...

T
Tsvetana Ignatova
trustpilot.com Sep 30, 2025

This is a scam

This is a scam. Do not order. I ordered 2 sets of swimwear and when I received them they did not fit. I tried to return however they wouldn’t give me...

S
Sandy Cavaco
trustpilot.com Sep 30, 2025

Zaful is the worst company I have ever…

Zaful is the worst company I have ever interacted with. I just made $200 purchase and it never arrived! Then I...

F
Fiona
trustpilot.com Sep 30, 2025

STAY AWAY from this website

STAY AWAY from this website. It’s a scam. A pop-up appeared offering huge discounts, so I clicked on it and selected some clothes. When I made the pay...

G
Giulia Locoselli
trustpilot.com Sep 30, 2025

I ordered bikinis from Zaful a few…

I ordered bikinis from Zaful a few times. I really like them and the material is good. Bit hard to guess between sizes, but Zaful gave me a full refun...

t
the derminator
trustpilot.com Sep 30, 2025

When ordered I payed the money and then…

When ordered I payed the money and then when checked email no receipt...

N
Nikita
trustpilot.com Sep 30, 2025

Scam scam scam

I copped some stuff off Zaful, and they straight up played me. My order? Never showed. Then they went and charged me over 10 times what I was supposed...

A
Avery Tiller
trustpilot.com Sep 30, 2025

They got me

They got me. First two orders were small. Shipping was long and the items were cheap but I ordered shin taking time to...

R
Richard Rundle
trustpilot.com Sep 30, 2025

This is the worst company I’ve ever…

This is the worst company I’ve ever dealt with, avoid at all cost. It’s a scam, the quality is so poor and doesn’t look anything like the photos. They...

J
Jason
trustpilot.com Sep 30, 2025

Bait-and-switch on their deals by not completely fulfilling your orders and removing scale discounts (also lie about why they don't fulfil the order)

Posting this for awareness as I was curious about Zaful experiences when making my first purchase with them. I placed an oder yesterday and received a...

T
Trev Keeling
trustpilot.com Sep 30, 2025

Doh!

It's very interesting that this group of internet retailers all seem to have the same reply when contact about a complaint re quality of merchandise t...

K
Kim Schmitz
trustpilot.com Sep 30, 2025

If I could, I would give 0 stars

If I could, I would give 0 stars. Under EVERY item is written in big letters, 14 days right of return. When I wanted to return a few items, it simply...

T
T.Berfin E.
trustpilot.com Sep 30, 2025

I bought 2 bikinis but I did not…

I bought 2 bikinis but I did not receive the items. I couldnt even contact costumer service even thoug...

A
Andreas Thim
trustpilot.com Sep 30, 2025

As close as a scam you can come

As close as a s...

S
Sandy Henderson
trustpilot.com Sep 30, 2025

WOULDNT USE OR RECCOMMEND

Looks like all the reviews are true. Ordered a package which was actually shipping fairly quickly. The issue is the 3rd party delivery company left th...

b
billy webster
trustpilot.com Sep 30, 2025

ZAFUL is a scam

Never received such poor service from a so called company, I have made 2 orders with this company, the first one I ordered some trainers which took fo...

A
Annalisa
trustpilot.com Sep 30, 2025

No refund

This company is the worst ever! Don’t buy from them. Without mentioning anywhere not even in the policy the ref...

R
Ruby MacDonald
trustpilot.com Sep 30, 2025

Wish I could give ZERO STARS!!

Wish I could give ZERO STARS!! This company is a shambles! They wouldn't know their heads from their ar*eh*les! Ordered a few bikinis, ordered 2 of th...

B
Becky Ryan
trustpilot.com Sep 30, 2025

Don't buy from Zaful

Don't buy from Zaful. The whole thing is a scam. The delivery time scale is awful. Way over a month when the website states 6-12 business days. The qu...

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Conclusion

User reviews for Zaful in this sample show a strong pattern of delivery, returns and customer service problems alongside occasional positive experiences. Several reviewers report missing or cancelled orders, difficult return processes and automated or slow support responses. On the other hand, some shoppers note good fit, packaging and fast refunds in specific cases. If considering a purchase, check the current returns policy, use a payment method with buyer protection and retain order and payment records. Searching for recent, local reviews and tracking shipment details can help reduce risk before buying.