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We Collect & Analyse Reviews

Yumi
Experiences & Reviews

Yumi is a womenswear retailer operating primarily through an online store, offering dresses, tops and related apparel. The brand is known for seasonal styles and direct-to-consumer online sales, with customers commonly referencing delivery, sizing and returns when researching purchases.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 28d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Most reviewers report fast delivery and prompt fulfilment; a small number cite missed deliveries or delayed refunds that required follow-up.

Share
22%
Strong
💰

Value for money

Multiple reviews describe competitive pricing and good value; a few note extra return fees or say poor quality reduced perceived value.

Share
6%
Strong
⚡

User experience

Site photos, tracking and app features are praised, but reviewers point to insufficient length/sizing details and inconsistent returns flow.

Share
10%
Mixed
🔧

Product quality

Many customers praise fabrics, fit and construction, while isolated complaints report uneven hems, poor pyjama construction and sizing mismatches.

Share
24%
Strong
📞

Communication

Customer service is frequently described as helpful and responsive (including positive named-staff mentions); a few cases report refund or response delays.

Share
6%
Strong
⭐

Overall experience

Overall impressions are largely positive due to fit and delivery, but a discernible minority report quality faults or problematic returns/refunds.

Share
31%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

M
MM
External Source Sep 22, 2025

Great quality product

Great quality product, perfect fit true to...

M
Mrs Cooper
External Source Sep 21, 2025

Never received my dress and also still…

Never received my dress and...

J
Julie
External Source Sep 19, 2025

Lovely styles, great fit

Have a few dresses from Yumi over the years but having put on some weight and left it very late to prepare for a wedding, I ordered two dresses in a...

C
Chris Thomas
External Source Sep 18, 2025

I was very pleased with the product and…

I was very pleased with the product and prompt delivery. I had ordered a bolero in two sizes to make sure I had the right size for a family celebratio...

S
SE
External Source Sep 16, 2025

customer service

James at the customer service was very he...

M
May T
External Source Sep 16, 2025

A great purchase

Dress fitted well, was more or less as shown on...

c
customer
External Source Sep 15, 2025

Good international delivery, poor international return

Good international delivery. But...

M
Margaret Yuill
External Source Sep 15, 2025

My black bolero cardi

The cardigan was exactly...

C
Claire Taylor
External Source Sep 15, 2025

FAST DELIVERY

FAST DELIVERY, ABLE TO TRACK USING SH...

J
Jean McDonald
External Source Sep 13, 2025

I ordered this top for a family night…

I ordered this top for a family night out and was delighted with it. It arrived on time and was exactl...

K
Kim Ward
External Source Sep 12, 2025

Lovely dresses

Love these dresses, now have cream,black and orange. All beautiful! Unfortunately the orange doesn’t suit me as much, not the dresses fault I mig...

K
Kellyann
External Source Sep 11, 2025

Excellent service

Very quick delivery. Beautiful well made dress which is very comfortabl...

D
Debra Watkeys
External Source Sep 11, 2025

Denim Waist coat is gorgeous

Denim Waist coat is gorgeous. Lo...

L
Lin
External Source Sep 11, 2025

Great delivery and beautiful dress

Great delivery and beautiful dress, all as pr...

P
Patricia Woodcock
External Source Sep 11, 2025

uneven hemline - very wavy

Too long for my 5 foot 2 inches so decided to shorten by 4 inches. This is proving very difficult as the origi...

C
Christopher Blake
External Source Sep 11, 2025

Lovely ....... but oh so long!

I liked the look of the Yumi dresses online and decided to give it a try for the first time. The write ups and pictures were good. The quality of the...

D
Denise
External Source Sep 10, 2025

Arrived within stated time

Arrived within stated time. Ju...

T
Tasha
External Source Sep 09, 2025

Terrible pyjamas

I bought a pair of pyjamas - the website and delivery were straightforward and painless, hence the 2 stars but the pyjamas themselves were so disappoi...

w
wanda stockley
External Source Sep 09, 2025

Fantastic customer service

Fantastic customer service , gre...

S
Sharon Curry
External Source Sep 08, 2025

Beautiful skirt

Easy to order, beautiful skirt get compliments, it is uni...

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Conclusion

Reviews show Yumi commonly delivers quickly and many customers find dresses and tops to fit well and represent good value. Multiple reviewers highlight helpful, responsive customer service in return and refund situations. At the same time, recurring issues include occasional product faults (uneven hems or poor construction) and inconsistent returns experiences, including international returns and a small number of refund delays. Prospective buyers should check sizing guidance and product measurements, be aware of possible return fees, and contact customer service promptly if delivery or fit problems arise.