Many shoppers describe well-made clothes, comfortable fabrics, and on-time delivery. Several buyers highlight quick exchanges and responsive agents in specific cases. Complaints often focus on missing parcels, delayed or withheld refunds, and hard-to-manage returns. Multiple customers also mention inconsistent sizing, with items arriving longer or finished differently than shown.
Examples from available reviews (Nov 2021 – Feb 2026).
Fast, trackable delivery; returns were easy aside from a fee.
“FAST DELIVERY, ABLE TO TRACK USING SHOP APP. EASY TO RETURN MINUS THE FEE.”
Order never arrived and repeated contact has not resolved refund.
“I have still not received it.”
Embroidered details unraveled after few washes; felt quality was poor.
“all the flowers on the back seating area of the dress were missing the brown stems.”
Dress was far too big and very long despite usual size.
“But way too big for me.”
Reviews range from smooth fulfilment to major service failures. Several customers report fast, trackable delivery and helpful agents who provided free returns labels. Another group describes orders that never arrived, long waits for responses, or refunds held back after returns.
Many customers feel the clothes are good value for the price paid. A smaller set says value dropped because of handling fees, return costs, or reduced refunds. Pricing comes up less often than quality or service.
Buyers often praise distinctive designs and patterns, along with on-time delivery. Several reviewers say the fit matched expectations and they plan to reorder. A minority caution that website descriptions can be misleading and suggest checking the size details.
Many reviews praise the fabric, build quality, and comfortable fit across dresses, knitwear, and outerwear. Others report defects such as loose buttons, unravelled embroidery, uneven hems, and thin linings. A few orders arrived creased or poorly packed, suggesting uneven quality checks.
Some customers mention quick, helpful replies and named agents who fixed problems. Others describe slow responses, refusals to allow swaps, and emails about returns that went unanswered. Responsiveness varies from case to case.
Experiences differ sharply between straightforward orders with praised items and delivery, and orders marked by missing goods or unresolved refunds. Positive feedback focuses on how the products feel and delivery speed. Negative feedback centres on returns handling and after-sale communication.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviews (20) · Trustpilot (12) · Reviews (1) · Quotes shortened · As of: February 2026
Dress was far too big and very long despite usual size.
“But way too big for me.”
High quality, well-made clothing and straightforward returns.
“Absolutely love Yumi clothing. I’ve ordered from Yumi a number of times now and I’ve always been really happy with the quality.”
Vest matched the pictures and looked very pretty.
“The vest is just as pictured! So pretty.”
Lovely quality, accurate colour and size, delivered promptly.
“Lovely quality, colour and size true to description, prompt delivery.”
Cardigan was too big despite measurements showing a Large.
“Beautiful orange cardigan had to be returned . Too big even though my measurement indicated a Large -”
Next day delivery and excellent customer service; item was lovely.
“Amazing customer service, item arrived next day and is lovely”
Order not received and no updates for several weeks.
“I still haven't received anything, it's been weeks since I've heard anything about my order.”
Loyal customer praising good quality clothing and great service.
“Their clothes are lovely quality and customer service is great. I”
Quick delivery, good quality dress with a nice fit.
“Quick delivery. Good quality dress. Nice fit.”
Dress colour differed from picture and item was tighter than labelled size.
“not the colour in the picture”
Generally likes Yumi clothing for interesting styles and patterns.
“Usually I am looking for a style or pattens on the fabric. It always something interesting .”
Garment arrived creased with sagging pockets and tight sleeve lining.
“Arrived very creased not packed very carefully in bag.”
Lovely clothing and excellent service; will order again.
“Lovely clothing. Excellent service. Will definitely order from them again. Lovely clothes”
Good designs and fit but website descriptions can be misleading.
“Lovely designs and well-fitted pieces but issues with website descriptions - read carefully!”
Poor customer service and slow or lost delivery; won't reorder.
“Customer service and delivery are poor, second time i order with yumi and it took 20 day for a post to arrive!”
Poor quality fur coat was thin and didn't hang correctly; returned.
“The fur short coat was very poor quality. It was very thin and didn’t hang correctly.”
Arrived on the stated date and reviewer was happy with purchase.
“Come on time as stated on arrivaldate, very nice ended, happy with the purchase”
Received incorrect size and awaiting customer service reply.
“Emailed customer services awaiting reply”
Very happy with multiple Yumi dresses; well made and loved.
“I absolutely love it love your dresses so much well made”
Reviewer was very happy with the service received.
“Very happy with service”
Reviewer praised the dress's excellent fabric quality and comfort.
“The fabric is excellent quality - soft, well made and comfortable to wear.”
They took two weeks to respond and refused the swap request.
“they took 2 weeks to respond to say they cant permit it because the order had been received and refunded.”
Order never arrived and repeated contact has not resolved refund.
“I have still not received it.”
Refunded subject to handling fee; customer felt service was unhelpful.
“I subsequently received a refund less a total of £7.70 which included a handling fee of £2.50.”
Return acknowledged but no refund issued and no responses.
“It has now been over a month with no refund issued and no response to several emails. Terrible customer service.”
Embroidered details unraveled after few washes; felt quality was poor.
“all the flowers on the back seating area of the dress were missing the brown stems.”
Clothing felt cheaply made; button was loose and needed sewing.
“button was off when I hot the product”
Good delivery and quality but unable to get responses about a return.
“I’m still trying to track a return to receive a refund.”
Item not as described and Yumi allegedly ignored return and consumer rights concerns.
“item is not as described at point of sale so I am entitled to full refund including postage”
Everything was fine and there were no problems.
“All good. No problems.”
Good product and delivery but returns process and costs were frustrating.
“I had to pay delivery charges and returns insurance so the refund was £52-76.”
Exchange handled quickly and free returns label issued; excellent service.
“he e-mailed me a FOC returns label which I attached to my size 10 gilet.”
High quality, true-to-size fit and fast delivery.
“Great quality product, perfect fit true to size, fast delivery, definitely recommend!”
Dress not received and refund still awaited.
“Never received my dress and also still awaiting refund”
Dresses arrived quickly and fitted perfectly, very pleased.
“They arrived far quicker than expected and both fit like a dream! Very pleased.”
Product arrived promptly; returns were difficult but customer service helped.
“I received exceptional help and the return was completed.”
Customer service agent James was very helpful resolving issue.
“James at the customer service was very helpful in responding to my issue. Thank you”
Dress fitted well and matched website; delivery was fast.
“Dress fitted well, was more or less as shown on website. Delivery was very fast and efficient.”
International delivery was good but returns system was poor.
“Good international delivery. But poor international returns system”
Cardigan matched the order exactly, thank you.
“The cardigan was exactly what I ordered thank you”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Yumi runs an online shop for women’s clothing and accessories. Product pages show photos and sizing details to guide selection. Shoppers check out online and pick delivery options at purchase. The site also lists delivery and returns terms and provides contact details for order questions.