Yumi
Experiences & Reviews
Yumi is a womenswear retailer operating primarily through an online store, offering dresses, tops and related apparel. The brand is known for seasonal styles and direct-to-consumer online sales, with customers commonly referencing delivery, sizing and returns when researching purchases.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report fast delivery and prompt fulfilment; a small number cite missed deliveries or delayed refunds that required follow-up.
Value for money
Multiple reviews describe competitive pricing and good value; a few note extra return fees or say poor quality reduced perceived value.
User experience
Site photos, tracking and app features are praised, but reviewers point to insufficient length/sizing details and inconsistent returns flow.
Product quality
Many customers praise fabrics, fit and construction, while isolated complaints report uneven hems, poor pyjama construction and sizing mismatches.
Communication
Customer service is frequently described as helpful and responsive (including positive named-staff mentions); a few cases report refund or response delays.
Overall experience
Overall impressions are largely positive due to fit and delivery, but a discernible minority report quality faults or problematic returns/refunds.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Never received my dress and also still…
"Never received my dress and..."
I was very pleased with the product and…
"I was very pleased with the product and prompt delivery. I had ordered a bolero in two sizes to make sure I had the right size for a family celebratio..."
Excellent service
"Very quick delivery. Beautiful well made dress which is very comfortabl..."
uneven hemline - very wavy
"Too long for my 5 foot 2 inches so decided to shorten by 4 inches. This is proving very difficult as the origi..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Great quality product
Great quality product, perfect fit true to...
Never received my dress and also still…
Never received my dress and...
Lovely styles, great fit
Have a few dresses from Yumi over the years but having put on some weight and left it very late to prepare for a wedding, I ordered two dresses in a...
I was very pleased with the product and…
I was very pleased with the product and prompt delivery. I had ordered a bolero in two sizes to make sure I had the right size for a family celebratio...
customer service
James at the customer service was very he...
A great purchase
Dress fitted well, was more or less as shown on...
Good international delivery, poor international return
Good international delivery. But...
My black bolero cardi
The cardigan was exactly...
FAST DELIVERY
FAST DELIVERY, ABLE TO TRACK USING SH...
I ordered this top for a family night…
I ordered this top for a family night out and was delighted with it. It arrived on time and was exactl...
Lovely dresses
Love these dresses, now have cream,black and orange. All beautiful! Unfortunately the orange doesn’t suit me as much, not the dresses fault I mig...
Excellent service
Very quick delivery. Beautiful well made dress which is very comfortabl...
Denim Waist coat is gorgeous
Denim Waist coat is gorgeous. Lo...
Great delivery and beautiful dress
Great delivery and beautiful dress, all as pr...
uneven hemline - very wavy
Too long for my 5 foot 2 inches so decided to shorten by 4 inches. This is proving very difficult as the origi...
Lovely ....... but oh so long!
I liked the look of the Yumi dresses online and decided to give it a try for the first time. The write ups and pictures were good. The quality of the...
Arrived within stated time
Arrived within stated time. Ju...
Terrible pyjamas
I bought a pair of pyjamas - the website and delivery were straightforward and painless, hence the 2 stars but the pyjamas themselves were so disappoi...
Fantastic customer service
Fantastic customer service , gre...
Beautiful skirt
Easy to order, beautiful skirt get compliments, it is uni...
Conclusion
Reviews show Yumi commonly delivers quickly and many customers find dresses and tops to fit well and represent good value. Multiple reviewers highlight helpful, responsive customer service in return and refund situations. At the same time, recurring issues include occasional product faults (uneven hems or poor construction) and inconsistent returns experiences, including international returns and a small number of refund delays. Prospective buyers should check sizing guidance and product measurements, be aware of possible return fees, and contact customer service promptly if delivery or fit problems arise.