Many shoppers describe well-made clothes, comfortable fabrics, and on-time delivery. Several buyers highlight quick exchanges and responsive agents in specific cases. Complaints often focus on missing parcels, delayed or withheld refunds, and hard-to-manage returns. Multiple customers also mention inconsistent sizing, with items arriving longer or finished differently than shown.
Examples from available reviews (Nov 2021 – Feb 2026).
Fast, trackable delivery; returns were easy aside from a fee.
“FAST DELIVERY, ABLE TO TRACK USING SHOP APP. EASY TO RETURN MINUS THE FEE.”
Order never arrived and repeated contact has not resolved refund.
“I have still not received it.”
Embroidered details unraveled after few washes; felt quality was poor.
“all the flowers on the back seating area of the dress were missing the brown stems.”
Dress was far too big and very long despite usual size.
“But way too big for me.”
Reviews range from smooth fulfilment to major service failures. Several customers report fast, trackable delivery and helpful agents who provided free returns labels. Another group describes orders that never arrived, long waits for responses, or refunds held back after returns.
Many customers feel the clothes are good value for the price paid. A smaller set says value dropped because of handling fees, return costs, or reduced refunds. Pricing comes up less often than quality or service.
Buyers often praise distinctive designs and patterns, along with on-time delivery. Several reviewers say the fit matched expectations and they plan to reorder. A minority caution that website descriptions can be misleading and suggest checking the size details.
Many reviews praise the fabric, build quality, and comfortable fit across dresses, knitwear, and outerwear. Others report defects such as loose buttons, unravelled embroidery, uneven hems, and thin linings. A few orders arrived creased or poorly packed, suggesting uneven quality checks.
Some customers mention quick, helpful replies and named agents who fixed problems. Others describe slow responses, refusals to allow swaps, and emails about returns that went unanswered. Responsiveness varies from case to case.
Experiences differ sharply between straightforward orders with praised items and delivery, and orders marked by missing goods or unresolved refunds. Positive feedback focuses on how the products feel and delivery speed. Negative feedback centres on returns handling and after-sale communication.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Reviews (20) · Trustpilot (12) · Reviews (1) · Quotes shortened · As of: February 2026
Fast, trackable delivery; returns were easy aside from a fee.
“FAST DELIVERY, ABLE TO TRACK USING SHOP APP. EASY TO RETURN MINUS THE FEE.”
Top arrived on time and met expectations; will reorder.
“It arrived on time and was exactly what I was looking for.”
Loves the fabric and fit; some colours less flattering.
“lovey fabric and fit, not used customer service (haven’t needed too) so can’t comment. Will definitely order again.”
Quick delivery and a beautiful, comfortable, well-made dress.
“Very quick delivery. Beautiful well made dress which is very comfortable to wear.”
Very pleased with the gorgeous denim waistcoat.
“Denim Waist coat is gorgeous. Love a bit of double denim at 60 😊”
Dress arrived as promised and felt good value.
“Great delivery and beautiful dress, all as promised, very good price and I love the cotton”
Dress had an uneven, wavy hemline causing fitting problems.
“the original hemline is totally uneven - quite wavy.”
Good quality but dress was much too long compared to images.
“The quality of the dress was very good but the length was SO long.”
Arrived on time and matched the pictures, very pleased.
“Arrived within stated time. Just like the pictures love it !”
Poorly made pyjamas with bad fit and unable to return.
“Really poorly put together with the thinnest elastic waistband and a hem on the legs that I could have done better myself.”
Customer service responded well and handled refunding returns.
“Fantastic customer service , great response re refunding returns.”
Beautiful unique skirt that gets compliments; would prefer lining.
“Easy to order, beautiful skirt get compliments, it is unique . perhaps 5 stars if it was lined. Excellent service.”
I bought this dress from Yumi online company for a wedding, and I was very excited to wear it! I am usually a size 4, but I bought the smallest size that they had (it was supposed to be a size SMALL). The top part fit, but the bottom part (where the skirt was) was extremely small.
I am not sure if this dress was mislabeled or what. I ordered a size 2 and got a size 8, but the top fit like an 18 and the bottom fit like a 4. I am not going to complain about the price because it is so cheap, but overall I am very disappointed.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Yumi runs an online shop for women’s clothing and accessories. Product pages show photos and sizing details to guide selection. Shoppers check out online and pick delivery options at purchase. The site also lists delivery and returns terms and provides contact details for order questions.