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We Collect & Analyse Reviews

Aspinal of London
Experiences & Reviews

Aspinal of London is a British leather goods brand selling wallets, handbags, travel accessories and small leather items through boutiques and online retail. The company is known for attention to presentation and international delivery options; shoppers commonly evaluate on product materials, packaging, shipping speed and after‑sales support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 81%
Latest Review 17d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Many customers report timely delivery and helpful in‑store staff, but several reviews describe slow or unhelpful customer care when issues arise.

Share
25%
Strong
💰

Value for money

Limited mentions: some buyers feel items are worth the price, while a few criticised repair charges or poor value when faults occurred.

Share
3%
Mixed
⚡

User experience

Customers describe the website and ordering as straightforward and intuitive, with clear images and smooth checkout in multiple positive accounts.

Share
6%
Mixed
🔧

Product quality

Most reviewers praise leather quality, careful packaging and durable items; a minority reported defects such as unravelled stitching or missing parts.

Share
23%
Strong
📞

Communication

Order updates and tracking are praised by several customers, while others report delayed or absent responses from customer support.

Share
13%
Mixed
⭐

Overall experience

Overall impressions are largely positive around delivery, packaging and product quality, with a noticeable subset reporting poor after‑sales service.

Share
30%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

S
Shaw family
External Source Sep 26, 2025

Amazing customer service in store

Visited the Royal Exchange store this week and the staff were amazing, they are a real credit to the company. They could not have been more helpf...

R
Roxy Warne
External Source Sep 24, 2025

Amazing company and amazing customer…

Amazing company and amazing customer service, I had a wallet personalised with my order. unfortunately when it arrived the personalisation embellishme...

M
Muhammed Noufel
External Source Sep 24, 2025

Excellent quality and professional…

Excellent quality and professional handling of delivery etc. The only proble...

N
NIZAR
External Source Sep 17, 2025

Wonderful experience

Wonderful experience. I ordered lovely passport holders and have received as describ...

m
ma na
External Source Sep 16, 2025

AVOID

AVOID Ordered some earrings plus gift packaging . Fortunately opened before giving. Found only one earing inside the storage pouch..which itself was i...

B
Bladerunner
External Source Sep 11, 2025

Sublime

Excellent updates, delivered on time, packaged superbly. I...

M
Mr Maccallum
External Source Sep 11, 2025

Making the order online was trouble free

Making the order online was straightforward. Kept up to date with the progress of order delivery. Parcel was delivered by courier...

T
Thomas Durr
External Source Sep 11, 2025

Ordered a new folio from the men’s…

Ordered a new folio from the men’s collection to be shipped to Western Australia. Fr...

M
Mandy W
External Source Sep 08, 2025

Quick delivery of personalised goods

Everything arrived within a week of ordering and was beautifully packaged. This was quick considering one item wa...

K
Karen Clements
External Source Sep 08, 2025

Disappointing

Lovely leather, lovely packaging. Unfortunately the bag had no integral pockets, just a flap that looked as if it had been added as an afterthought an...

Z
Zdeno Gafrik
External Source Sep 07, 2025

Terrible customer care

My review in this very moment is based on experience with customer care. Which is actually not existing. Me and my husband loved design and products f...

M
Maureen Jalili
External Source Sep 05, 2025

Beautiful products

Very intuitive website, easy to use. Product, enamelled...

F
Frank C
External Source Sep 04, 2025

Top class,quality credit card holder

Ordered a gents leather slim credit card holder, with gold initials applied, in the cognac colourway; it looks classy and top quality! Arrived within...

D
Don S
External Source Sep 03, 2025

Dismal Customer Service

Ordered Navy after seeing in person online as I could not take on plane back with me to Australia. Received black but argued over a hour with customer...

K
Kenny Bamgboye
External Source Sep 01, 2025

Just what I wanted for the festival…

Just what I wanted for the festival coming...

M
MAH
External Source Aug 31, 2025

Thanks Aspinal Of London

Special thanks to the team members; sales and marketing for their great assistance to make online purchase...

L
Lynne
External Source Aug 30, 2025

Wonderful bag shopping experience

Just purchased a bag from Aspinal of London and it was a seamless experience. The bags are easy to look at on the website wi...

J
J G E Parkes
External Source Aug 29, 2025

Nice piece of kit

...

M
Manuel Basilio
External Source Aug 28, 2025

Very happy with the item I purchased…

Very happy with the item I pu...

J
J Brown
External Source Aug 28, 2025

Beautifully and carefully wrapped and…

Beautifully and carefully wrapped...

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Conclusion

Review content indicates Aspinal of London is frequently praised for product materials, careful packaging and fast delivery, with multiple buyers noting next‑day or week‑long international delivery. Many customers report positive in‑store service and helpful order updates; several reviews also describe quick resolution when personalised items initially failed. However, a consistent minority report poor post‑purchase support — slow or missing responses, incorrect items, or charges for repairs — which affected their overall satisfaction. If aftercare and prompt customer support are important to you, consider confirming return and repair policies before purchase; if you prioritise product finish, packaging and delivery speed, the majority of reviews are favourable.