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We Collect & Analyse Reviews

Lovisa
Experiences & Reviews

Lovisa is an international fashion jewellery retailer selling trend-led costume jewellery through retail stores and an online shop. Its assortment commonly includes earrings, necklaces, bracelets and related accessories, aimed primarily at fashion-conscious shoppers. The brand is known for frequent new collections and broad in-store and online availability across multiple markets.

Overview & Key Metrics

Reviews Analysed 1
Positive Sentiment 100%
Latest Review 1417d
Overall Rating
5.0

Our Analysis

🎯

Service quality

Reviewer reported prompt delivery via carrier DPD but gave no further detail on returns, in-store help or post-sale service in this sample.

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20%
Mixed
💰

Value for money

The sole review describes a mismatch between price and product, calling the sterling silver low-grade and advising others to avoid ordering.

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20%
Mixed
⚡

User experience

Reviewer had previously used the website and noted a wide range of products, yet the unsatisfactory purchase outcome affected their confidence.

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20%
Mixed
🔧

Product quality

Product quality is criticised in the review: the earrings described as low-grade sterling silver despite being sold as sterling silver.

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20%
Mixed
📞

Communication

No direct company communication (customer service emails, messages or responsiveness) is mentioned; only carrier delivery is noted, so communication is unassessed.

Share
0%
Mixed
⭐

Overall experience

Overall the review expresses disappointment: prompt delivery and previous positive impressions were outweighed by dissatisfaction with product quality.

Share
20%
Mixed

View all 1 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 1 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Quotes shortened · As of: September 2025

L
Lorissa
Collected.reviews Nov 24, 2021

Sterling Silver Huggie Hoops earrings

I ordered a pair of Sterling Silver Huggie Hoops earrings from Lovisa.com. I have used this website before and found it to have a range of quality products. It has a range of sterling silver earrings for both children and adults. I chose a pair of sterling silver hoop earrings for my sister's birthday gift.I ordered Sterling Silver Huggie Hoops from Lovisa online store. I received prompt delivery from the carrier DPD, but to my disappointment, the earrings were made from low-grade sterling silver. I would recommend people to avoid ordering from this supplier as the price you see is not what you'll get.

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Conclusion

This review sample highlights a contrast between fulfilment speed and perceived product quality. The reviewer received prompt delivery via DPD and had prior positive experience with the website’s range, but judged the purchased sterling silver earrings to be low-grade and not reflective of the advertised price. For shoppers researching Lovisa, the single review suggests checking material descriptions carefully and considering seller return policies before buying. Prospective customers may also want to inspect in-store items where available or contact customer service for material confirmation prior to purchase.