Many shoppers call out specific staff members for friendly, professional help. A large group of reviews describes product issues, including fast tarnishing, breakage, and skin reactions. Several customers also mention problems with receipts, parcel tracking, and online order handling. Service feedback is split between strong praise for some employees and reports of rude or unprofessional behaviour from others.
Examples from available reviews (Nov 2021 – Feb 2026).
Chloe provided outstanding, professional service when piercing my granddaughter.
“What an outstanding service we had from Chloe.”
Premium piercing allegedly caused scar tissue and no refund was received.
“AVOID - caused permanent injury to me ear”
Store requires customers' email addresses to receive receipts, raising GDPR concerns.
“They have made it compulsory to require the customer’s email address”
Lovisa offers on-trend jewellery and reasonable prices for experimenting.
“The prices are super reasonable”
Several reviews name staff who provided calm, professional support with piercings and sales. Other customers describe rudeness, alleged discriminatory behaviour, and poor handling of complaints at different stores. Overall, service feedback swings between high praise and harsh criticism.
Some customers mention trend-led prices that feel accessible and easy to try. Others report misleading pricing, an unexpected premium charge for aftercare, and refunds being refused. Value complaints come up less often than product and service issues, but they repeat.
Many accounts describe painful or poorly done piercings, infections, and distress during follow-up. Other visitors report reassuring, efficient service that helped children and first-time customers feel comfortable. Comfort and safety show up often, both as positives and as concerns.
The most common theme is jewellery that tarnishes quickly, parts that fail (balls coming off, clasps breaking), and skin discolouration or irritation after short wear. Customers also mention low-grade metal and items that don’t match online images. Positive comments about product quality are rare here.
Several reviews mention being required to request receipts by email, along with missing or invalid delivery tracking numbers. Some customers say stores wouldn’t accept online returns or couldn’t find orders. A number of posts describe receipt and delivery practices as raising privacy and fulfilment problems.
Reviews show a sharp split: many shoppers appreciate individual staff members, while many others report product failures and communication problems. Complaints about piercing results, jewellery durability, and clear transactions appear across locations. Experiences vary widely by store and by the item bought.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I ordered a pair of Sterling Silver Huggie Hoops earrings from Lovisa.com. I have used this website before and found it to have a range of quality products. It has a range of sterling silver earrings for both children and adults. I chose a pair of sterling silver hoop earrings for my sister's birthday gift.I ordered Sterling Silver Huggie Hoops from Lovisa online store. I received prompt delivery from the carrier DPD, but to my disappointment, the earrings were made from low-grade sterling silver. I would recommend people to avoid ordering from this supplier as the price you see is not what you'll get.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Lovisa is a fashion jewellery retailer selling earrings, necklaces, bracelets, and other accessories. It runs physical stores as well as an online shop across multiple markets, including the UK. The range centres on current trends and lower price points aimed at a wide customer base. The Lovisa website lists products, offers a store finder, and shares standard customer service details such as returns and delivery policies.