Reviews Analysed
21
We Collect & Analyse Reviews
F. Hinds
Experiences & Reviews
F. Hinds is a UK high-street jewellery retailer operating physical branches and an online shop. Typical services mentioned by customers include sales of rings and watches, watch battery replacement, repairs and ear piercing. Customers researching reviews often look for workmanship, aftercare and staff expertise across multiple store locations.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
16d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Most reviews describe helpful, knowledgeable and courteous staff, with several accounts of attentive in‑store assistance and specialist advice.
Share
Strong
33%
💰
Value for money
A minority of reviews raise concerns about value, chiefly complaints about watch battery packages and short battery life.
Share
Weak
7%
⚡
User experience
Few reviews mention the website; one notes a neatly organised site, another reports a temporary site problem that was handled by staff.
Share
Mixed
3%
🔧
Product quality
Product reports are mixed: several positive purchase experiences but multiple complaints about broken or poor‑lasting items and repair outcomes.
Share
Mixed
15%
📞
Communication
Some reviews praise callbacks and follow‑up from staff; others describe unhelpful or accusatory responses from customer service after faults.
Share
Mixed
10%
⭐
Overall experience
Overall impressions lean positive, with many customers recommending stores for service, despite recurring specific product and aftercare complaints.
Share
Strong
33%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Engagement ring
"This is by far the best place to buy your engagement ring. My fiancé picked out her engagement ring from the wide selection and it was exactly what she wanted. The delivery was first and the we got value for our money. We shopped via the website that is neatly organized and asked a few questions about the ring and a few other things and the staff were friendly. They gave us their honest opinions on things which made us feel more comfortable with our purchase. I would recommend this store to anyone looking for an engagement ring or any other jewelry for that matter."
William Harris
Collected.reviews
Dec 09, 2021
Featured for: Website, value, friendly staff example
Merry hill store
"I bought a bracelet from The merry hill store, after only 3 wears the bracelet wouldn’t stay closed, and kept falling off. I returned it to the store..."
Dawn Heath
Trustpilot
Sep 30, 2025
Featured for: Product failure and negative aftercare
Lifetime watch battery change
"Research shows, an average life of a watch battery should last between 2 to 5 years. I bought a lifetime battery change from F Hinds. The substandard..."
Jacky Griffiths
Trustpilot
Sep 30, 2025
Featured for: Lifetime battery complaint; value issue
Cambridge branch; Clare fantastic
"I went to the Cambridge branch with my girlfriend to look for engagement rings. We went in with an open mind to see what styles we would like. We were..."
Olly Gibbons
Trustpilot
Sep 30, 2025
Featured for: Specialist assistance; positive purchase outcome
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Dawn Heath
trustpilot.com
Sep 30, 2025
Merry hill store
I bought a bracelet from The merry hill store, after only 3 wears the bracelet wouldn’t stay closed, and kept falling off. I returned it to the store...
L
Ligita Jakubkaite
trustpilot.com
Sep 30, 2025
F.HINDS Ipswich 14 Tavern Stree
F.HINDS Ipswich 14 Tavern Stree. I tooked to change my watch battery and...
H
Harry Wright
trustpilot.com
Sep 30, 2025
Helpful friendly and knowledgeable
Helpful friendly...
M
Michele Jullings
trustpilot.com
Sep 30, 2025
Conscientious and considerate staff
I received a great personal shopping experience. I was dealt with by one main person though others were also attending to provide additional input. I...
P
Pam
trustpilot.com
Sep 30, 2025
Staff are always helpful and pleasant
Staff are always helpful and pleasant , however I have taken my son's watches for batteries a couple of times . They only last a few weeks and I paid...
M
Mr May
trustpilot.com
Sep 30, 2025
Buying a watch
I explained when I was in last was with my wife just before Xmas and I told them that she had passed away and I was buying a...
C
COOKE
trustpilot.com
Sep 30, 2025
Quick and professional service.
Quick and profe...
M
Mark Marshall
trustpilot.com
Sep 30, 2025
Staff very helpful and friendly
Staff very helpful and friendly. Willing to go above and...
J
Jacky Griffiths
trustpilot.com
Sep 30, 2025
Lifetime watch battery change
Research shows, an average life of a watch battery should last between 2 to 5 years. I bought a lifetime battery change from F Hinds. The substandard...
I
I Leighton
trustpilot.com
Sep 30, 2025
An absolute pleasure.
What an absolute pleasure to visit your store in Hull. Always met with a smile and nothing too much trouble. The staff are always welcoming and ready...
P
Peter Mayfair
trustpilot.com
Sep 30, 2025
We can’t praise Sarah J enough.
We can’t praise Sarah J from the Aldershot branch enough. We visited several jewellers (including other branches of Hinds) to be told that the ring my...
D
Derick Fernandes.
trustpilot.com
Sep 30, 2025
It’s my favourite store friendly staff…
It’s my favourite store friendly staff always helpful and very Good service . Customer Service the very best. Thank you it’s a pleasure doing business...
O
Olly Gibbons
trustpilot.com
Sep 30, 2025
Cambridge branch; Clare fantastic
I went to the Cambridge branch with my girlfriend to look for engagement rings. We went in with an open mind to see what styles we would like. We were...
k
kate marshall
trustpilot.com
Sep 30, 2025
Poor quality engagement ring that broke and they said it was a manufacturers fault but still refused to replace the ring and was extremely rude with us
Incredibly Rude member of staff in customer service very unhelpful and did not care about my concerns. Untrained staff in store who gave us the wrong...
M
Mrs H
trustpilot.com
Sep 30, 2025
Friendly approach and efficient service
Friendly approach by sales girl who also enquired about the person/occasion I wanted to purchase for. Advice ab...
B
Bill
trustpilot.com
Sep 30, 2025
They have a problem with there website…
They have a problem with there website but the store report...
A
Annette S
trustpilot.com
Sep 30, 2025
Buying a watch for my husband’s birthday
The assistant was extremely helpful and friendly. She managed to find us a watch for m...
S
Sue & Darren Brown
trustpilot.com
Sep 30, 2025
Absolutely fantastic
Absolutely fantastic. We had booked for my daughter to have her ears pierced. From booking to paying Tracy who does the ear pirecing was wonderful. No...
M
Mrs Hills
trustpilot.com
Sep 30, 2025
Watch and pierced ears service
I was treated very well through two transactions. I was given full details of...
M
Mark
trustpilot.com
Sep 30, 2025
I went into the shop in Cirencester to…
I went into the shop in Cirencester to get a watch battery which was sorted very quickly. I was with my siste...
Conclusion
Review content shows a clear pattern: many customers praise staff for being helpful, knowledgeable and considerate, particularly for ring and watch purchases and specialist advice. However, several reviews highlight recurring issues with watch battery longevity and a few reports of repairs causing damage or disputed aftercare. Communication is inconsistent: there are examples of proactive follow‑up but also reports of poor handling of complaints. Consumers should weigh positive staff experiences against written guarantees for batteries and repairs, and ask for clear repair records or warranty terms before purchase.